Overview: Had a wonderful experience yesterday with this…read moremoving team. Had 4 movers at a very competitive price who were willing to move my husband and I out of two apartments and into our new house. They were kind and considerate of our home, and worked very quickly and efficiently. This team was excellent to work with, and Daniel was very communicative of any questions we had before, during, or after our move. They even removed trash for us and set us up with local cleaners to do a move out clean and carpet clean of our apartments for a great price. Can't recommend them enough! -- Setting up the move: I reached out through Yelp and they were extremely communicative there, answering all my questions and following up on my timeline. We did a final discussion over the phone before scheduling the move. Daniel was open to discussing pricing and adjusting the size of the team accordingly. He estimated around 6 hours for this move all in, and the final timing was 5.5 hours from the time they left their warehouse until they returned to it, so his estimate was very accurate! One small thing - I never received a confirmation email for their services ahead of time, which I had asked for, but Daniel was great about keeping in touch over text and made sure to respond to my confirmation about a week and a half before, and then send a text to confirm a few days before as well as the day before. So this is a very small complaint, and realistically wasn't something I needed to worry about! So just a heads up to expect communication by phone/text -- they will absolutely follow through! -- Moving day: They were able to move us out of our two 900 sq ft and 700 sq ft apartments in a little under 2hrs. Once they arrived at the new house, it took around an hour to move everything in. (To note we had mostly boxes and very little furniture, but was still much faster than I expected!) Each of the 4 team members was extremely courteous and very respectful of our home. I stood by the truck to let them know what rooms to put things in and they followed all the instructions to a T. We had a lot of boxes and trash from new purchases in our basement, including a huge 85" tv box, and they took all of it for us and loaded it into their truck after moving in our things. Was a small fee for taking the trash and was a huge help for us. We didn't know ahead of time we would need this service, and the team was flexible with us and agreed to this day of, which was exactly what we needed! -- After move: Daniel had set me up with a local mover to do a move out clean and carpet clean on one of our apartments, and he made sure to follow up to make sure I was able to get in contact with the cleaners and that they did a good job afterwards. Was a huge help to be able to set this up in one go and was very appreciative of the follow up! (Also the cleaners did a great job and were flexible with our schedule!) -- Final thoughts: This was an excellent company whose team did a great job and I would absolutely recommend them to anyone moving in this area. We will likely use them again in the future due to the quality of our experience yesterday. Their prices were extremely fair and they are willing to work within your budget to make sure you get the move you need for the price that works for you. They are flexible in their services, and do everything from packing and moving to junk removal and cleaning services, and are truly a one stop shop for all your moving needs. If you are unsure about who to use for movers, don't be -- hire J&R Affordable Moving!

put in service request via thumbtack and was promptly contacted by daniel and we connected via…read morephone 2 days later on march 17. i needed his team to move me 6 miles from a storage unit to apartment and he said no problem and even quoted me a lower price of $125/hr. great. move was booked for sat, may 9. about 10 days later i contacted daniel again and asked if he can change that from may 9 to april 18. yes, done, and confirmed change on march 25. my move is now this week so i text daniel this morning, april 13, to inquire if we are still all set and my phone number is blocked. i cannot text, i cannot call...all communications incoming from my cell number are blocked. no explaination, no communications from daniel/team regarding any possible conflicts, etc. he simply blocked my number and that's it so now i'm left scrambling to find other services with a smaller timeline and most likely higher costs. shame on this compay/owner.

Extra Space Storage on 2715 Dublin Blvd is excellent! We stored our households goods twice here and…read moreboth times were a great experience. The storage unit is clean and everything is so easy with the mobile app! Jared is so helpful! He was so efficient and straightforward about our account. Thank you Jared!

It cost me nearly $6,000 in assets to do business with this company…read more Was a bit shocked to find out that my account was $70 behind and that my stuff was already auctioned all in one text message. The part I'm accountable for is that I didn't update an expired card on my account but the part I feel they're accountable for is not communicating this information to me using all available contact info in my profile. It was a cool text to get but I'm glad they at least got in contact with the one method in my account they never tried until they sold the belongings I entrusted to them for storage and the sensitive information contained within. I'm very vulnerable to identity theft now because of this. I understand as a business this is the best case scenario for them but it sucks because this was easily preventable if they'd successfully contacted me. It was only $70 and they sold things that were very important to me and my family to the lowest bidder. Just be sure that you're pro-active in your communication because they will do the bare minimum legally required of them to contact you as they are heavily incentivized to sell your valuables and family heirlooms for even a minor delinquency.

John and Sebastian were so helpful. They were very pleasant and had the pickup truck ready earlier…read morethan scheduled. The truck was full of gas, very clean, and they allowed me to leave my car parked in the lot. They also have funny signs in the bathroom for guests and it made me laugh! My issue is, which I did not knock the rating down for because this is not John and Sebastian but really a U-Haul rule, is that you cannot tow with the pickup truck. There is a tow hitch, but a lock on it. I did not notice the lock until I got back to the house with the pickup truck. I called John and he was super nice explaining that you cannot tow with the Uhaul pickup unless it is a uhaul trailer. I do feel this is misleading on the website when you rent the pickup because it states that there are tow hitches on all pickup trucks...so one would assume you could tow with it- responsibly of course! I understand there are weight limits with towing and I would be responsible. This was just super frustrating because when all was said and done it was 130.00 for a rental that I could not use. Again- not upset with John and Sebastian but the Uhaul policy.

I gave notice to this place back in February that I was moving, and would be moving my things out…read moreof storage. I gave plenty of notice of my intention to vacate, and moved out prior to the end of the month. I was charged for the storage unit back in March. I addressed this issue then. Nothing has occurred with being reimbursed. Fast forward to April, I am charged for a storage fee again (Now the total is up to $123.50 owed back to me). I call, they verified that I had moved out, and received an apology and a promise that I would be contacted by the manager, and that they would return my money. Well here we are in May, and I was charged this evening for the storage unit again. That brings the total to $185.25 owed back to me. I called them again and left a heated voicemail demanding that this situation be resolved by Friday. Above is my initial post from earlier this month. I am proud to announce I have an update to my situation. My situation has been resolved, and I received full reimbursement. I would like to say thank you to Mr. Richard Graham (the owner) for personally looking into and addressing this issue. I appreciate him taking care of this matter, and recouping the fees that I was assessed. Overall, I had no issues with storing my belongings there when I was occupying storage. Dewayne

I hate this place. There's nobody physically there to help with anything! They have a "virtual…read moreassistant", and each time I've used it, it takes at least twice as long to get anything done! There is a "manager" on site, but who knows what he does. He doesn't help the customers. My rent more than tripled in the last couple of years. Out of nowhere I got an email that said my storage unit was found unsecured. I just moved to a different (smaller, less expensive) unit a month prior. When I called to try and get some answers, nobody answers and I leave a message. I also sent a reply email. Someone finally called me back a couple of hours later and explained that my unit was likely locked open. They put a lock on my unit and the email said I was being charged for it. I go over to my unit to investigate, and what a runaround! First, I get there and my original lock is nowhere to be found. So I go back to the main office. I then get told that they know nothing about my lock and that I probably had a break in. I go back over to my unit to look at the contents and nothing appears to be disturbed. Meanwhile, I have to use the password key pad for each entry and exit, and the new explanation makes even less sense. I purchase yet another lock from them via virtual assistant. So very frustrating that I can't just talk to a person in person. It's a huge waste of my time. When I asked why they have a manager on site the assistant said they are there to clean the property. Sounds pretty cush to me. I'm not planning on staying there much longer. Don't rent a storage unit here.

INSIDE BURGLARY JOB!! Buyer beware!!! We are in the process…read moreof selling our home and started depersonalizing and declutterring for staging. On 1/31 we rented a unit from this location. And they make you use their locks!! On 2/3 we were contacted by the office stating there had been a string of break ins and told us we needed to check our unit. On 2/4 I went by our unit and our lock was intact and not cut so I figured we were safe. At this time I did not open the unit. On 2/16 my husband and I went to drop off more stuff to our unit and when we opened it, we realized 75% was of our boxes were gone. We called the police and filed a report. We contacted the office and asked for video footage and were denied. Told us they would only release to the police. The police requested video footage and were also denied - stating we needed a subpoena. We were able to work with the burglary team with the police to finally get the footage. They originally tried giving us footage from 1/9 which makes ZERO sense considering we didn't sign the lease until 1/31. Finally we got the right footage but it was such bad quality all you could see was it was a white pick up truck. We can't see the license plate OR the driver. Go figure! The officer asked the storage unit for record of who accessed the gate at that time and they have no record of the main gate opening. Which is garbage, because anytime we accessed their facility, we entered a code and it identified us by name. Fast forward to the insurance claim and they denied us because they said there was no sign of forced entry! Yet they were the ones who advised us of the break ins to began with. We filed a claim with our homeowners insurance for a loss of $25,000! That's how much we lost yet they have no record of the gate opening, our lock wasn't cut or tampered with, terrible camera quality, and insurance that doesn't pay out. You tell me how this isn't an inside job? They even went as far as to tell us the cameras and security are for them not the customers. Their employees have no sympathy for anything that occurred at this location. They deny everything and take zero ownership or accountability. Do NOT trust this location to protect your belongings!

Very helpful, friendly staff honestly for the price this is definitely a good value the only…read moreproblem I see is not having 24 hour access as a regular consumer

Terrible. Rude, no help. Will never give them my business. The lady was very unfriendly.read more

My husband lost his keys two young ladies who in the front office are the best,totally helped me…read moreout they were kind and professional broke my lock gave me a new one and I went about my business if you are looking for a space for storage I recommend this place! Thank you two for your help totally appreciate it.

From the owner: CubeSmart Self Storage of Colorado Springs, CO offers affordable self storage with premium…read moreamenities. Our 2742 North Gate Blvd location has many storage units, including climate controlled storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

We have had a fantastic experience with Red Rock. Their customer service is excellent and the are…read morevery enjoyable to work with! Great clean and modern facilities and again, fantastic customer service.

The manager Suzzie showed us around. It was so clean and bright. They have lights in the unit…read more Which is a huge improvement from other places. They have great prices especially for what you get. I'm excited to move in soon!

This company had a couple of incidents where a customer took out the keypad post, and then a…read moreneighboring company had a fire. I must say they are the most customer focused company I have done business with in a long time. Their proactive steps are taken conscientiously, and communicated to all customers via email thoughtfully. Customers these days tend to only give you feedback when they are displeased, and good work is rewarded with silence. I am their customer for as long as I need storage, and I will only have one company on my lips when people ask for referrals. Good work, Bill's!

From the owner: We are a family-owned and operated business, one of the Bill's RV & Self Storage, LLC is a family…read moreowned and operated business in Colorado Springs. Our secure, open air lot is a convenient place to store an RV or other vehicle, and divided modular containers provide units of various sizes for enclosed, self storage. The lot is surrounded by heavy gauge fencing and tenants have secure access through a keypad activated gate. RV storage tenants have easy access to dump station, fresh water, air for tires, and discounted propane. Save a spot with an online reservation or start renting today!

Gidget at the front desk was outside when we arrived and immediately helped us. She was really…read moresweet in pulling up different locations that offered the unit type we wanted. Made some calls at other facilities for us and gave us a list of facilities to check out, highlighting units pertaining to us. She was so kind and helpful.

It was great--until one door and one elevator went down for more than a month, and now BOTH…read moreelevators are down for at least 2 weeks. I can't move out of the unit because I need an ELEVATOR. So poorly run. Avoid.