Extra Space Storage on 2715 Dublin Blvd is excellent! We stored our households goods twice here and both times were a great experience. The storage unit is clean and everything is so easy with the mobile app! Jared is so helpful! He was so efficient and straightforward about our account. Thank you Jared! read more

It cost me nearly $6,000 in assets to do business with this company. Was a bit shocked to find out that my account was $70 behind and that my stuff was already auctioned all in one text message. The part I'm accountable for is that I didn't update an expired card on my account but the part I feel they're accountable for is not communicating this information to me using all available contact info in my profile. It was a cool text to get but I'm glad they at least got in contact with the one method in my account they never tried until they sold the belongings I entrusted to them for storage and the sensitive information contained within. I'm very vulnerable to identity theft now because of this. I understand as a business this is the best case scenario for them but it sucks because this was easily preventable if they'd successfully contacted me. It was only $70 and they sold things that were very important to me and my family to the lowest bidder. Just be sure that you're pro-active in your communication because they will do the bare minimum legally required of them to contact you as they are heavily incentivized to sell your valuables and family heirlooms for even a minor delinquency. read more

Today, (11/13/24) I went to pick up a few things from my storage unit at 10:00 am. Both entrances to my unit are blocked with snow piles. I went to the office which was supposed to be open at 9:30 but was closed. I called the 1-800 number on the door; after going through the phone system someone answers who is making her way to the front door. She lives on site and is 30 minutes late to open the office. I know this because all the lights were off and she had to disable the alarm system when we got inside. She made numerous excuses about the snow was piled up blocking access to my unit and couldn't care less about resolving my issue. She told me I would have to wait for the snow pile to melt. This is Colorado, the pile is huge and wont melt until next spring, that is if they don't continue to add to the pile with each snowstorm. I took pictures of the ridiculous snow piles blocking me out of my unit. Zoey, the onsite manager I spoke with, she has less customer service skills than a box of hair. She was unprofessional and rude and presented herself like she just rolled out of bed. She refused to provide a phone number or contact information for the corporate office and all of their phone numbers roll your calls back to the local branch connected to your phone number. What a pathetic way to run a company. DO NOT DO BUSINESS WITH EXTRA SPACE STORAGE! I have paid my storage fees through June 2025 and will be moving out as soon as the giant snow pile blocking my storage unit is gone. This is a terrible business, avoid using them at all costs. read more

I was in a crunch of a time frame to find a good storage during a sudden necessary move and Sarah was really great, went all out and personally walked me around and made sure I got into the best and most proper unit for my needs, even despite the computer systems being down at the time! I highly recommend her, her staff, and their facility! read more

We began storage here back in Mar'22. I had used another location previously with better results. Firstly, same company, same size units, different locations, maybe 3-4 miles apart, wildly different prices. We chose this one because it was close enough but not the closest to our house. Initially things were good, we signed the contract. The gal in the office was upfront that we had a promo price that would likely increase in 6months, 6 MONTHS, by about 10%. And that if the new price wasn't doable to call it would be lowered 3 months later, I received an email saying my price would go from $200 (a 10x20) to $280, so in 3 months not 6 and 40% not 10% WTF ~ I called the local office, no answer. I called the 1800 and spoke to a guy who said he had no authority but could lower it to $240 (still 20% not %10) is that not authority? So before they could raise the price AGAIN I called to prepay at that rate through when we will terminate our contract. Interestingly, the great company has NO place to give a review, but when you google Extra Storage Space, you do get many listings for complaint sites like BBB and indeed as well as a class action lawsuit about bait and switch. read more

My husband and I have used this storage facility for a year and a half now and I'm never worried about the safety of my belongings, the facility is under constant monitoring and the management lives in the office building, it's safe and reliable read more

Reliable and great costumer service! Look forward to renting from them. Worked with our schedules and made things as easily as possible. Kelly helped us out a ton! :) read more

Kelly and Lisa are amazing! Made the entire process so easy! Will definitely be back to visit them even after my belongings are moved out. Such an amazing facility. read more

We had just arrived in Colorado Springs and were having some difficulty finding a place to live. We signed a lease but we are unable to move into the new house until the 1st of the month so we were scrambling to find a facility to store our things. In addition to having to pay for an extra day for our rental truck, we had to arrange to stay in a hotel with our two dogs. The staff at this facility were very accommodating and super friendly, which made this somewhat stressful/hectic time so much easier on us! The premises are very clean and security is great! Thank you for the great experience!!! read more

Kelly helped us out and he was great! We had to change some names around and he did all that for us no problem! Great experience and will no doubt store stuff here again! read more