I am uncertain why I was selected to write a review, but here it is...
I would tell anyone who is looking for storage to go ANYWHERE but Public Storage. Let me give a little insight into my feelings.
On December 12th I received this text:
PUBLIC STORAGE:
Welcome, your space is ready! Your rental starts 12/12. Space 1674. That same day, I received the request for a review.
Today, I received this text:
Public Storage: Your account is delinquent - We have not received your balance due for this month and you must pay this obligation. Don't get stuck with a huge bill - please contact your property to settle your account or visit https://psurl.at/gNpWqqtEfP to pay online.
Now may I add that prior to either of these messages I had rented the unit in November and paid for it. Then, I went to the unit two weeks later to find my lock had been cut off and two other locks replaced it. The office was closed so I went back home to look at my account online. I was set up for automatic billing and had been charged for the unit. However, it listed a different unit number. On the following business day, I went into the office to address the matter. I asked for the manager and explained the situation to the person who said she was the manager. I also explained that I had already looked online and it listed my unit as a different number. The manager said she would show me to my unit. I asked, "Oh so now you are saying I am stupid?!?!" She said, "no, I just want you to see your unit." The other lady in the office took me to the unit. I told her that I was never shown a unit in that building. Then I took her to MY unit where I had placed all of my clothes. She couldn't open my unit until given permission by the manager because she had to "follow protocol".
After returning to the office, she received permission to open the unit. I checked and all of my things were still there. We returned to the office and I was advised that I owed more money because the unit that I was occupying was a higher rate than the one that was "assigned" to me. So I paid another $47.3. This was all on December 13. And I had already paid $54.90 on December 5 and $73.77 on November 6 when I first rented the closet-sized unit.
I'm not really sure who determines the rates and manages the place but it really seems to be on auto-pilot. Therefore, I will be visiting the establishment tomorrow so I can end this relationship and close my wallet! read more