Demetrius Lee and Malcom Web exceeded my expectations. These two were professional, notified me of their arrival time, friendly and customer-goal oriented all the way. I would recommend hiring them hands down. I might add that the move took a little longer at no fault to them. The washer/dryer space in the apartment was too small; the apartment complex failed to put a much needed piece coming from the dryer vent...major problems with the the apartment maintenance. However, these guys did not leave, made every effort to try and correct a bad situation. In fact, they even advised me that if they went ahead and hooked up the dryer under the current condition (apartment maintenance not doing their job) it could result in a fire. This is what I call good customer service. If you want the best, hire these guys!!!!! read more

DO NOT TRUST THIS COMPANY. Valuable furnishings & piano were damaged beyond repair; Samsung 55" SmartTV & other items stolen with NO RESPONSIBILITY accepted by MyPorter. BEWARE! read more

BEWARE! Whatever you do, do not hire this company to move or store your belongings. If you value your items look elsewhere. Had to take them to court, won, and still haven't seen a penny. read more

Hire laborers to move you, they will be more professional & efficient than these folks. A serious HUGE disappointment. Move occurred on 10/16/20, we arrived back in town 10/19/20, was so upset I waited until 10/21/20 to send the below email - no response. 10/26/20 received an email that late fees were applied to my account, I respond by re-send the same email to the collections department. Apparently not reading the email the young lady calls me advising that the invoice that I signed for (never did sign or receive an invoice) were were for services rendered & if I did not pay they would be auctioning off my things. I advised her that they moved me, not stored me, & they would be auctioning off nothing as I again requested a member of management to contact me, still nothing. Email: (due to text limit see attached pics for entire email) First off, please let me start off by saying that I used your services in 2018 and was pleased enough with them to give you all a call for this move. To say the least, my experience this time around was extremely different from the first time. Time and Inventory When the movers arrived the items they had to move was exactly as I provided on my inventory list, plus maybe 20 extra boxes. However, the patio and dining set was left there and the movers did not move those pieces that I had provided on the inventory list. The movers were moving a 2 bedroom/ 2 bath 1,100 sq. ft. apartment located on the ground level, about 200 feet from the side door, which is where the truck was parked on the side of the road. I had my sister sitting outside with the truck for security, so the three movers could do their jobs without being concerned. Please note, I am extremely organized and had the boxes neatly stacked and smaller items gathered together so the movers could come right in and start moving. The only item that had to be disassembled and put back together was one king bed, nothing else required assembly. With all of this in mind, the movers took over FOUR hours to load the furniture onto the truck and leave the apartment. This is unacceptable! Damage The following items were damaged during the move, photos are attached for proof. I am in disbelief that some of these items were not addressed by the movers, especially the sectional! 1. Sectional - (a) BROKEN leg on sectional, it appears the wood foundation that the leg is mounted to is broken and the leg just caves in under the couch. (b) RIPPED back corner of sectional. Hopefully this can be REPAIRED, possibly replaced. 2. Master Bed - (a) The king headboard is damaged in the top right corner. It appears the headboard was hit and a chunk of wood was taken out of it. (b) The corners of drawers in the footboard were obviously hit on something and damaged. This must be REPAIRED, possibly replaced. 3. Master Bedroom Dresser Mirror - The screw was put too far into the mirror when mounting it, resulting in the chipping off a piece of the wood on the other side of the mirror. This will need to be REPAIRED. 4. Rolling Bar Cart - Apparently something heavy was sat on one side of the rolling bar cart, now it sits higher on one side and barely rolls. It will need to be REPLACED. 5. Flooring - When the broken sectional was placed on the wood floors in the living room of the new house, the sectional was left scraping the floor. This has left scratched in that one specifically area of the floor. This will need to be REPAIRED. 6. Walls - there are SCRATCHES on every wall up and down the stairs, especially on the landing, and damaged corners. The house was just painted before we moved in. This will need to be REPAIRED. Final Bill I never received a final bill or invoice for your services. The only communication that I have received from you all is emails and phone calls advising that the balance of $1,149 would not go through on my credit card. This is absolutely absurd, I have no idea what you are charging me for at all! Summary The combination of the issues above have left for a miserable moving experience. There is NO way that it should have taken 8 hours to complete this move. At the most I would say 5 hours, the locations are literally 2 miles from each other. Please, explain how my estimate went from $630 to $1,464 when there was actually LESS inventory for them to move? Needless to say, I will not be paying the balance for which I was billed. Considering the damage caused by your movers, I believe MyPorter actually owes me money. Without the damage I would have been happy to pay the remaining balance of $315 and would have considered a little more but needless to say that is no longer the case. I could have hired more professional laborers at The Home Depot to move me cheaper and faster. read more

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Shady business practices! I chose this company because the person I spoke with initially was very sweet; however since then everyone else has been a disaster! The customer service is poor and the employees are unprofessional, and rude. Doing business with them is so annoying. They force you to do automatic payments, without disclosing in advance that they keep the credit card info you use to sign up and bill it the following month. That's not okay. The owner is lying when he says I was informed in detail about the automatic payments. I wasn't informed at all until I saw the charge on my account. There are definitely worse places, it's just aggravating for me to work with people that don't communicate in a way that is clean, clear and complete. Everything is a surprise with them. They don't send any reminders, or notices of any kind. You find out everything as you go along, which is not the time to inform customers of changes to the terms and policies. They are very difficult to reach, so if an issue arises it's a nightmare trying to get a response. The way they handle things tends to create problems, but because the customer service is lacking they don't step in with solutions that help make it all better. They leave you hanging and make excuses. read more

My Porter promised great things. Those included caring for my antiques and valuables. As soon as my furniture arrived, I knew that had been a gross mistake. My antique wood furniture was soaking wet, a 150 year old table split completely down the middle (despite my having requested special treatment for it), dresser scarred so deeply it required complete refinishing, piano's music rack broken off, trim piece broken off an antique linen chest, finial broken off my grandmother clock. And the boxes--which they don't cover under insurance if owner packed--were soaking wet, falling apart, contents spilling out, crushed. Don't they at least have to handle carefully and protect from rain??? Or is the insurance clause a carte blanche to rip it up? It sure seems so. They also ripped holes in my wall during move-out, so that I spent a day literally watching the paint dry while repairing it, instead of unpacking at my new place as I should have been doing. The crew seemed nice at first. They gave me a review to complete after the first day and I gave a good one, writing off the wall holes as an isolated incident. The second time on move-in day, when the damage to my possessions was obvious, they didn't give me review to compete. How shady is that? Then, just getting them to talk to me on the phone about repairs, about the amount they should pay to repair (which obviously does not restore anything to its original condition, no matter how well done), and the delays in getting reimbursed--so frustrating. They sure weren't hard to contact when I was shopping around for a mover. They wanted me to use their repair place which got 2 star horrible reviews. They did consent to use the one I chose but only after I stood my ground. See my Google review for more pictures of the damage. The soaked, crushed, destroyed boxes alone will convince you. To date, I am still waiting for full reimbursement. read more

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My first experience with this company was exceptional! Employees arrived as scheduled, inventoried items, loaded items from my home, moved a portion of items to storage and a few items to new location. They set up and assembled beds and had incredible team work and energy. They were courteous and professional. A move out, move in and set up completed in less than 3 hours. Truly a fantastic experience! I referred My Porter to multiple real estate clients and friends after my experience in March 2018. I also arranged for monthly storage after multiple conversations and emails with John to determine size and cost before confirming. My possessions were in storage for 11 months until my scheduled move in February 2019. This move required items to be loaded from storage in addition to items from my temporary residence which I scheduled and confirmed with Jennifer when we finally spoke after multiple phone calls and receipt of automatic emails prior (over a week to have personal conversation). Incredibly frustrating! On day of scheduled move, I was given an arrival time of 10:00am and movers arrived at 11:30. After phone calls and emails to company, I received a call and explanation from John that i was given a window of 10-12. This was NOT the case. Nevertheless, movers arrived with a fully loaded truck and no room for remainder of items from temporary residence. Two movers, no space and a scheduled move within 3 miles of current location. Expected total move time = less than 3 hours. Upon arrival to new location, I saw how the truck was loaded and how my possessions had been mishandled, broken into pieces and several family estate pieces unrepairable. I contacted John and Robert immediately and received a return call within the hour asking me to note items for claims purposes. As the tenth hour of the 3 mile move of a 2bd/2ba condo approached and I asked movers to stack boxes so we could place the sofa, they shared there was no sofa. As they brought beds inside to assemble, there were no screws, bolts etc. I contacted John and Robert again and they responded that they would be arriving in person to oversee situation. They made a genuine effort to locate and deliver sofa,purchase screws, and assemble beds at 10:00pm that evening which I am extremely appreciative of their time and efforts. Unfortunately, I experienced the aftermath of internal operations issues, lack of communication when trying to schedule move and lack of follow thru after move, overall frustration due to complete lack of communication. And finally after multiple emails and phone calls re: claims (2+ weeks following ), I spoke with John to attempt resolution. In negotiation efforts on Johns behalf, he shared that the company had undercharged me for monthly storage fee--- I couldn't help but wonder why I'd been charged at all given the condition of items upon arrival and how they were stored. Wow! Just Wow! Yes, I've lost pieces of family history and incurred immense replacement expenses. To date, I have NOT received my antique dining room table base(broken into multiple pieces) or my daughters heirloom dollhouse (still missing). I have been charged twice in the final month for storage rental fee. I can only share my experience in efforts to encourage consumers to do their homework. While I appreciate the sophisticated tech/user-friendly platforms offered by My Porter, I can not, in good faith,recommend or refer any company or service that lacks critical customer service and status quo " forgotten" communication skills. I love supporting new businesses. This one has some growing pains. Hope this feedback may be received as helpful read more

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Recently used My Porter for my move and although there were a few issues, John the owner bent over backwards to assure any and every issue was completely resolved to my satisfaction and I greatly appreciate the customer service I received from this company. I would be happy to refer this company to anyone & use them in the future for all of my moves. My Porter is an excellent company and I greatly appreciate all the effort they put forth in rectifying the minor issues at hand. Thanks John & Thank YOU My Porter! :) read more

If you are a commercial client interested in utilizing their storage options, do not walk, RUN from this company. Our ordeal started with this company back in summer of 2019 when their movers showed up to move our insurance agency from one shopping center to the next. Due to the downsizing, we utilized their storage option. The first red flag was when we were told that we would have to make an appointment to access any of our belongings. Either way, rules are rules so we obliged. We have paid storage fees every month faithfully. Fast forward to Feb 2023, and we are now being told that we have a residential account and that we cannot get our items until March. Back in January of this year, Melissa Irish insisted that we had a residential account until she took the steps to check the system and send us the link for the commercial accounts. She is now insisting again that we have a residential account and she will not be responsible for anything that happens if we pay and schedule movers and we cannot get our belongings. Trying to get anyone on the phone is a hassle and Melissa has made it extremely difficult to get our commercial belongings. BUYER BEWARE!!!! read more

Stay away from this company, they will give you a very low estimate but will send new unprofessional movers who will take twice as much time to move. I had one bedroom apartment furniture to move to a place just two miles away and it took them 5.5 hrs to move. It literally took them 20-30 mins just to wrap one couch with plastic. Completely unprofessional company. read more

AJ and Derrick helped us move our bedroom set effortlessly. What we thought would be a 3 hour job took maybe 30-45 minutes . They wrapped everything in plastic and protection cloth. Our furniture had never been taken better care of! I would 100% recommend for moving!! read more

I booked a load/unload with truck move with MyPorter via HireAHelper a few months back. I previously booked a similar move with them which went relatively smoothly. This time around, it was a logistical nightmare I wouldn't wish on anyone. When discussing the details of the move, their sales department claimed my original estimate (3 movers, 6 hours labor) was too aggressive and insisted on adding at least another mover and hour of labor to my job. The bulk of my inventory was previously moved by 2 movers within the same time frame, and I figured another mover would've accounted for any difference. They also wanted 50% of my quote up front as a deposit to secure the move date, despite HireAHelper guaranteeing the job by holding the job cost in escrow. In so doing, they reassured me they'd refund any overpayment between them and HireaHelper once the job was completed. Since there was only a $30 difference in these quotes, and I was a repeat customer of theirs, I naively decided to trust them on both counts, which was a big mistake on my end. On the day of the move, the crew failed to show up within the scheduled arrival window. I called to request an updated arrival window, and the operations team was just clueless. It turns out they double-booked the crew assigned to my move and they were running behind, despite me having booked 2.5 weeks in advance. I asked them what they planned to do to make this right. The rep claimed they'd need to take that up the chain. Unsurprisingly, no concessions ever surfaced. 2 hours later, right before I was about to cancel, the crew finally called me themselves to tell me they were on the way. 3 movers (not 4, as officially booked) finally showed up 15 minutes later. To be fair, apart from some of my tools disappearing (presumably having been used for furniture disassembly/assembly), they did a decent job. Everything they ended up loading was moved within about 4.5 hours (including travel time). Once I authorized HireAHelper to release the funds they held in escrow, they kept giving me the runaround regarding the overpayment refund they promised (which ended up being over several hundred dollars). They claimed to have no visibility to HireAHelper's payment. I even went as far as coordinating a three-way call with them and HireAHelper to figure this out. I made quite a few phone calls to attempt resolving this in good faith, and was continually stonewalled on this for a month. After they failed to return my last voicemail to them, I was fed up and got my bank involved to dispute the deposit charge for the overpayment amount I was owed. They then dragged out the dispute process as long as they could, which was only just recently closed in my favor. Would strongly recommend avoiding this company like the plague, as my experience suggested at least very dysfunctional operations, if not shady business tactics to bleed their customers dry. read more

I used my Porter to move items out of a storage unit. After unpacking multiple boxes I discovered they had broken a sofa size mirror. When I called my Porter regarding the damages I was told by Antonio that someone from the claims department would contact me in a couple of days. A couple of days has turned into two weeks no one has contacted me after multiple phone calls. I'm disappointed with this moving service. I would not recommend anyone use My Porter if you need moving services. Find a company that uses honesty and integrity. They need to compensate me for damage they caused. read more

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Worst experience we've ever had with service. Years later, we still have missing sentimental items and furniture. MyPorter had trouble locating our things in their warehouse and when they helped load our boxes into a moving van for Texas, we ended up with four or five large boxes of items that did not belong to us. We have tried to contact MyPorter by email, Facebook, and phone to resolve this issue and locate our STILL missing items and have stopped hearing back from them all together. We have lost a large claw-footed side table that holds sentimental value, a childhood stuffed rabbit that has been in the family for 20 years, shower curtains, and more. This has been an all around terrible experience that has left us exhausted and frustrated. Communicating with MyPorter during these past three years regarding our missing things has been incredibly difficult. Very upsetting. read more

Horrible company - i had an account with them while my son was in college in Atlanta - he's been home for over 2 years and we cancelled the account once we picked up our belongings. They continued to charge my credit card even though i called several times to cancel the account and each time i was assured that the account was closed. It's now almost 3 years later and they are still trying to charge my credit card and sent it to collections. When I called the nasty woman who answered the phone told me all the managers were in a meeting and hung up on me. I will now contact the better business bureau. read more

As a single mother I hired this company to move my home. They broke a 65 inch television as well as did not deliver all of my items back to me. I received 1/2 of a computer desk. For all the money they charge I was expecting A1 service. read more

Horror......Don't do it! This was my 4th time hiring movers for interstate and local moves. They all went very smoothly without issue. However, the last move was 22 years ago. I got quotes from different companies to move items from a 5 bedroom fully furnished home of 22 years. All requested photos of the items to be moved or a video walk through of the home so that they had a visual of the items. The person from My Porter asked a few questions about the items in the home but did not request photos or video documentation or ask very specific questions. I assumed that they are the experts and should have known what would be required to complete the job. I went with the quote from My Porter because it was the lowest and they had good reviews on Home Advisor. They promised two 30 ft trucks and 5 guys to complete the move. The arrived a little later than expected but that was not an issue. There were 5 guys with 2 U-Haul trucks, not a truck labeled My Porter, one was larger than the other. The only supplies there the blankets supplied by U-Haul, some tape and a roll of shrink wrap. The guys worked hard and moved my items onto the trucks. However, when they neared the end, I was informed that there was not enough room on the trucks for all my items. There was furniture, boxes and the refrigerator that remained in the home. The Gentlemen supervising the move called their office to advise them of the situation. Suddenly it became my issue because "there were items being moved that were not on their "inventory list". 10 hours from the start, they completed the partial move. The supervisor indicated that they had another move the next day, but they could come to complete the move after they finished "if I wanted them to". I agreed. I did not hear from anyone until over 1 month later and only because I sent them an email. The final charges were higher than quoted. All the young lady on the phone did was attempt to justify their actions by saying that they did not promise two 30 ft trucks. In my mind, there was no plausible justification as they are supposed to be the experts. My issue was not the price. I would have paid more since I know I had a lot of items to move. I hired them to do a job and they did not complete it. Their lack of concern or follow-up says a lot about their customer "no service". I ended up having to rent a 25ft U-Haul truck and pay some guys to complete the move. I would not recommend My Porter based on the overall lack of service I received. read more

WE NEED OUR BELONGS! We have hired MYPorter and they have promised to deliver multiple times but have always failed. This has been going on for a week. We can not get through to their office when calling. This company does not communicate with its customers. Several times we were told a 4 hour window of delivery and either they never showed or once they came 4 hours early and we had not idea. Help our college son needs his belongings. Classes started a week ago. read more

My husband and I had a great experience with MyPorter only a few minor hiccups. We needed to move our things from a townhome to a very large home. Nick and Tracy showed up with a smaller truck and after a few minutes of group panic, they made it work and got all of our stuff in the truck. They had to make 2 trips but thankfully the new house was only 3 miles away. The guys were very pleasant and had great customer service. My husband didn't understand the point of using movers and he was wowed by the experience. Price point was very reasonable too! I took off one star because there was misunderstanding with the move items I listed at my booking and they sent the movers with a truck that was too small. read more

I did hear from the operations manager from MyPorter, Robert, who was very apologetic that it had taken so long for my complaint to get to his desk. He had looked into it, and acknowledged that there were several issues on their end that he needed to address, and was actively working on it. He and I were able to figure out a resolution that seemed fair to both parties, and he was extremely communicative and transparent through the entire process. Updating my previous review to three stars, given how great one of our movers was that day (Dallas) and for Robert's excellent customer service. read more

Not good. They loose your stuff and most furniture comes back broken/damaged. They hire inexperience workers. Money is reasonable but you will pay for it in the long run. Plus they repair company refuse to fix my furniture's. read more

Yikes, where did I ask for a free move? I can see why the email comes the way it does... no comment on not mentioning the two hour minimum in your email? If your takeaway is that I was slandering Nancy and wanted a free move (if that was my goal, I would have asked for one prior to posting), that explains everything. As you can see, I have zero other reviews on here. This was messed up enough to make me waste precious time typing all of this. Two key things... "per hour" and "two hour minimum" --. Mention those clearly, up front and at at all. I say again, your prices are great and I would have gladly paid them. But the bait and switch makes me question your business practices. It's unfortunate that you aren't even willing to consider it's an issue to not have key terms in a quote email. So now you are bold faced lying. I NEVER asked for a free move. Thank you for showing your true character. Now YOU are slandering me and do NOT have a recording of my asking for a free move. To anyone who wants to use this company... this is nuts. I'm so thankful I saw the writing on the wall. And the response here has driven the point home. read more

My Porter is and an awesome service they move and delivery your items to their storage unit for free and you just pay the monthly storage fee . Your items are at the click of a button also if you need them whether that be a few items or all of them. The movers also did a awesome job moving me from one house to another along with storing the items I didn't need. read more

This company is a ripoff. Do not store with them. They are liars. Ripoffs. Always check your stuff they also steal valuable. The receptionist is a bitch. They dont answer calls for days. I have called for weeks no response or call back, want to charge for every 10 days of late. claimed my card di not go through. I called my bank and was told they did not see a transaction from Myporter. read more

My Porter made this move the easiest ever! Fast, diligent, respectful! Both movers, Kemp and Aaron, were great! Very personable! I will move with them again in October from my storage unit! read more

It is my duty to report this company - it looked great to me until I realized the reality. Besides not showing up to pick up my things - leaving me suddenly without a mover at the last minute - I was slandered and called "racist" because apparently their driver, saw me but I did not see him because he never stopped the truck. (In other words, he is racist - NOT me) - I was expecting a MyPorter Truck - nope. I had asked the company people at various customer touch points, how my things would be kept secure - their answer being "trust us"(?!) - apparently that means anyone, in any un-branded vehicle can pick up your things to take to an undisclosed location where anyone BUT YOU can access your things directly. Security, consumer respect, and professionalism are high on my check list for business dealings these days. Good Luck - can't wait to see the reviews in about 2 years when the novelty wares off - and people start retrieving their things - that have now "disappeared" with no insurance....oh, just trust them - hysterical. Reminds me of the story of the guy selling the Brooklyn Bridge... AND in response to the owner's response I say: Your guy "heard" something made up in his head and decided to displace his imaginary message on me. Coming from California, and having worked with NFL players for years, I have found that the slander of "racism" is greatly and oddly over-used in Atlanta and in ways I never once in 20 years experienced on the West Coast. But I understand - you value the lies of your employees over the needs and safety of your consumers. Good Luck with that. read more

**BEWARE** MYPORTER HIRES MOVERS WHO SMOKE WEED ON THE JOB!!! MyPorter has failed to make me whole, despite over 3 months of being patient on getting a light fixture repaired and the monies for that repair! So here is my review: MYPORTER MOVING COMPANY IS AWFUL!!! The movers came to our house and smelled like weed. Because the movers smelled like marijuana, one can infer they were HIGH while moving our furniture and everything else we had in the room. MYPORTER MOVING CO. hires movers who take hits on the job and show up to customer's homes ready to move them smelling like weed. I'm sure they took the hits in the truck right before they walked up to our home. Who the **** hires people who smoke on the job? This company does not even drug test their employees. If MyPorter drug tested their employees and had procedures in place, this would never have happened. Do you want to hire a moving company that doesn't drug test their employees and hires people who get high on the job? Plus, do you want movers who DRIVE a truck full of your things while they are high? Or, do you want to hire a moving company that drug-tests their employees ensuring their movers do not do drugs, whose movers who are professional, and careful with moving your items. The choice is clear, MyPorter is not the right moving company for ANYONE. After damages were done, I reached out to the Claims/Damages manager, Brandy. Brandy initially was very responsive and professional. While Brandy did get me the monies for the furniture damages and broken glass from a large picture, I have yet to receive monies from her/MyPorter because of a light fixture the MyPorter movers damaged in our home. I have been patient and tried to work with Brandy over the last month to 6 weeks. Each and every time there is communication between myself and her (text, email, etc.) she either ignores me or states something is preventing her from sending me the monies and getting the repair scheduled. I am sick of the excuses! I finally told her back in early November that if I did not see the funds in my Cashapp account by Nov. 15th I would contact management. Our move was August 1st! 3+ months of waiting for reimbursement, NOT OKAY! Today, November 16th, I called both Brandy and MyPorter and left voicemails. MyPorter and Brandy have failed to return my phone calls. MyPorter dragged their feet with getting this repair scheduled, so much so that we got our management company (since we rent out our old home) to give us an estimate on the repair. We then forwarded that estimate to MyPorter so they could schedule the repair. Then, we waited over a month and MyPorter still couldn't get their act together to come out and repair the broken light fixture. Our management company took care of the repair and now I am seeking monies from MyPorter for the light fixture repair. I have all the texts and emails documenting and supporting that I have been communicating with Brandy extensively about this matter. If MyPorter wants me to take this review down, I have to see monies in my Cashapp account for the light fixture repair. The cost of the repair was $425. My review stays up until this matter is resolved to my satisfaction. read more

fucking horrible service & business!!!!! warning every "good" review about this company is posted by one of their employees... please, please, please, read all negative reviews first as they are all true!!!! you are being warned!!! -they will take your money!!! -complete nightmare of an experience & a straight ripoff!!!!! -they will break allllll of your shit!!! -they will not pay for your broken items!!! -the entire move will be disgusting, dirty, dusty, & a complete waste of your time & money!!! -you will need to buy alllll of your shit over again if you hire these people!! -trucks are completely nasty in the inside & blankets are dusty & smells horrible!!! -they steal your money with their fake ass insurance options!!! -they will lead you on for 90days until they are no longer legally obligated to take your case/claim anymore!!! -they are extremely untrained, unprofessional, & very unprepared!!! -they will not assemble none of your items back correctly whats so ever & will lose important screws and bults!!!! -they will show up very late & under the influence of drugs!!! -again, do not hire this piece of shit ass company..... fucking worthless business and i'm sure they need every hard earned penny that they steal from innocent customers!!!! you are being warned!!! read more

MyPorter team worked with me to make sure my moving experience was good. Appreciate help from Rob and driving things to closure

MyPorter has good rates and very courteous drivers, but setting up delivery out of their standard area can be frustrating. Please take this as a satisfied customer who plans of giving this company business in the future, but would like to see some upgrades to the delivery procedure: an out-of-area delivery is possible, but requires that you call in to discuss delivery terms with a rep over the phone, and the quote you are given is verbal. In the future, I would much prefer an easily accessible email option instead of a phone call for the sake of accuracy and to create a clear paper trail in the even of any errors. read more

We hired MyPorter for a local move; they damaged our hardwood floors and our Stainless Steel refrigerator doors were severely scratched/dented. We purchased insurance with the promise that any damaged items would be replaced. This was not true. After 6 months of waiting for our refrigerator doors to be replaced, the order was declined due to ack of payment from MyPorter. In spite of multiple attempts to contact MyPorter, there has been no response, they are also not responsive to BBB. Do yourself a favor and avoid this company or be prepared to be disappointed and left with nothing but broken promises. read more

The customer service working with these guys was great and I would never deny that. I appreciate their work and friendliness. This is such a convenient service. However my cons outweighed the pros. What is on the website and what is in the terms of service is conflicting. I was told the terms of service were out of date and there was no minimum stay however there is. This was handled promptly, however following another billing issue - it was frustrating. One of my main issues is the damages to my furniture. My couch had scratches absolutely, but was returned with a hole punctured in the top cushion. My bedroom set had the most damage with a very deep scratch in the dresser top and pieces of molding coming off the headboard, dresser, and drawer set. I'm not sure if this occurred during the move or however it was stored, but it is not pretty. Lastly - my main concern. One of my items was left off of the truck at the warehouse. This was not a problem because I caught it before the movers left and someone called me to apologize and tell me someone was bringing it. The man that brought it had my phone number to call when he arrived. The next day he texted me multiple times about how I was f'd up or something. This was incredibly unprofessional and frankly frightening to a sense that this man also now knows where I live if he actually is angry for some reason. read more

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I decided on MyPorter thru Google search after deciding against using PODS again. i recently had surgery and thought this would be a good fit since I could not move/lift any objects that are too heavy. It was a good fit too! David and Tracy where very personable and communicative about what they where doing during the move. Itemizing all that they loaded on the truck and offering advice about our items we packed. Possibly saving space (and $$) in our storage rental. They finished early and we tipped their service via the $Cash App. Thanks Fellas! read more

This would be ZERO stars if that were an option. Do NOT use this company. They lost furniture from my move. After chasing them every day for two weeks, they finally agreed to reimburse the cost of the items. However, they said they could only reimburse us in monthly installments! After we rejected that idea and said we would seek legal remedy, they miraculously found some of the missing items. We're still waiting for compensation on the remainder. Their lack of accountability for what happened and their abysmal communication skills are appalling. They lied numerous times about the status of our items. They also never called with updates as promised. We had to literally hound them to get any information. I wrote to the owner of the company on LinkedIn to get their attention. The entire experience has been a nightmare. I wish I had never heard of this company. read more

DO NOT HIRE THEM!!! BE AWARE!! They will try to sale you extra insurance, damage furniture, and then refuse to pay you for the damages they promised in contract. Once your job is complete, no one will answer the phone or return your messages left in their mailbox. If you use them after the many reviews of horrible post move customer service, you can't blame anyone but yourself. YOU HAVE BEEN WARNED!!! read more

John and his team are nothing but amazing and completely professional!!! I used their service to pick up my daughters belongings from the dorm in May and deliver her stuff back for the fall semester and they made life so much easier for this process. I'm totally grateful and will be using them again next May!!!! Thank you again to John and the entire MyPorter team!!! read more

I can't say enough positive things about MyPorter, they scheduled me with very short notice, and I learned later after all my items were on the truck that 2 of 3 gentlemen were apart of the actual management staff. They were aware of my immediate needs and although the team that would normally be used, were booked for another job they stood by the commitment and my one day notice request and part of the management team came to see it through. They were on time, courteous, time efficient, and handled my items with extreme care. The parter called prior to their arrival, the team called 30 minutes out, and afterwards I received a call and text to be sure I was pleased with the service. Needless to say they are the BEST in the business, and they exceeded my expectations by far. I highly recommend them. read more

THIS REVIEW HAS AN ADDENDUM AT THE END. On November 20th to 21st, we had a move involving 9 movers on the first day to pack and move, followed by 5 movers on the second day to move the rest of the furniture. They talked me into buying "insurance" against damages that might occur. I don't know the exact dollar cost of the insurance because they never sent me what I signed on their device. In fact, they never sent me an invoice for the move and what I paid for the move. The total cost of the move was about 4000 dollars but again, no invoices, even though I asked for them repeatedly. About half of the movers were very good and experienced. But many movers were young and inexperienced and acted like they didn't want to be there. They packed some liquid kitchen jars with it open and horizontally and then dropped the box, causing a mess and a broken soy sauce all over the garage and staining the whole box of goods. They also dragged many pieces of furniture with sharp corners across the concrete and hardwood floor causing damages to both furniture and the floor. I had to yell out many times, "Hey Guys! Slow down! Quit dragging things around!" In one box, they wrapped antique Korean pottery in paper and placed in as the only item in the box without any other packing material around it. The box was dropped and the pottery was busted. They acknowledged the break and mistake in packing and handling. They told me someone from the office will be in touch to handle the claim. 3 days after the move, someone did call me to say that they are investigating the claim. Then I called back 3 days later and left a message. I called back in another 4 days and no response. Finally, yesterday, I got someone on the phone who looked at the claim and simply told me that I have to produce an appraisal and an original purchase receipt of the pottery. I told her this was at least 200 years old and is priceless, and of course, we don't have a purchase receipt. She then rudely said there is nothing they can do about it. I asked to speak with their manager but she said the manager was not available. I asked to just refund the cost of the "insurance" and I will call it even, stating that your insurance was a scam. She simply and rudely just said no refund is available nor could I claim anything against their insurance. A total scam. I am giving them two stars only because some of the guys in the leadership positions did work very hard. They just need to supervise others better. ADDENDUM. I heard from MyPorter's manager Brandy and her assistant Jave'. Brandy apologized for my bad interaction with one of her staff members yesterday and she agreed to compensation that we mutually agreed upon. This review was originally a 2-star and WILL remain a 2-star. I wish their employees would just let me speak with the manager when I asked the first time. read more

My Porter assisted us with a move in Georgia. The movers showed up without proper equipment and were unprofessional. During the transport of our items many of our furniture pieces were damaged. We experienced damage to several of our items to include a kid's toy chest, full length floor mirror, bedroom dresser, bedroom nightstand, dining room table, dining room bench, etc... The movers utilized dirty furniture coverings which left our items with lots of dust and dirt to include items made of fabric that have to be professionally cleaned. We expressed our concerns and reported the damages to My Porter, only asking them to replace the full length floor mirror, dresser, and nightstand. We provided receipts and were promised to be compensated by management. We were then told by the Claims Department that we would receive $3400+ in compensation fees. The Claims Department then explained that they had to send the payments in $500 increments on a weekly basis, which we thought was poor business practices and unprofessional but agreed to work with them. We received one payment of $500 and have not received any further payments in 6 weeks. They keep giving us excuse after excuse if and when they do answer our calls. At this point, we have no faith or do not trust that we will receive any further payments or will be fully compensated for our damages. read more

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They were helpful when I had to leave college in a hurry because of covid, but everything after that was frustrating. All of my things were already packed neatly in boxes, yet they charged me for 1:15 of pickup. When I did it myself moving back, it took my 20 minutes. When I did try to get my things back, they made me wait a very long time in their waiting room, while they said they were "looking for my things". When a did finally get my things, one of my shelves had been crushed, but I didn't bother doing anything about it because it just wasn't worth it. read more