Wow, I don't know what Bob's problem was but I can tell you I went there for two months and never…read moreonce saw a therapist walk in late and many times was the first patient of the day. Never had an issue with scheduling even though yes, sometimes my therapist was working at another clinic, I just moved my apt to another day. Overall I loved it there and if I ever need it again will gladly go back. Do yourself a favor and don't listen to Bob!

Had PT South Salem Oregon September/October 2025. Had VG therapist, his PT helped broken arm…read morerecovery, but later got text frm billing that I was "Not a nice person", insurance info I gave only good for Rx not medical. I called, expld my Medicare supplement Ins. (85 y.o. retired LEO) should pay all. 6 mos. later, now in my Florida home, I get collections agency text(no reference to PT NW) that I owe $518.96, several calls reveal PT NW didn't have my Medicare #, say sent me many e-mails I didnt get. No paper billing. Paid $#@! bill, then had to get dam # for them. Still needs follow up to see they rebill Medicare so I can recover $$ I didn't need to pay. Much room for improvement!

I am very disappointed with the customer service I received. I was initially referred in September…read more2025 and did not receive a call to schedule an appointment until early December. At that time, I scheduled both an initial and a follow-up appointment. Unfortunately, I became ill a few days prior to my initial appointment. I called well in advance of the 24-hour cancellation window and spoke with Hannah. I asked whether my follow-up appointment could be converted to the initial visit, with the intention of scheduling a new follow-up appointment at a later date. I made it clear that I understood if this request could not be accommodated. During the conversation, Hannah was very rude and made me feel as though my request was an inconvenience. Her tone remained dismissive and annoyed, despite my understanding and flexibility. I work for a local hospital and fully understand the challenges associated with patient cancellations and no-shows. However, I provided appropriate notice and simply inquired about a reasonable adjustment. I felt as though I was being treated as if I were demanding special treatment, which was not the case. Due to this experience, I informed them that I would not be continuing care with their office and would seek services elsewhere.

I've called this place several times and no one is answering the phone during normal hours. When I…read moregot through, the lady on the other line can't help because she has no access to get on the computer and the person that was in charge at front had already left. This place has poor service in my opinion. I'm disappointed.

Hi name is Vivian! I…read morereally recommend this place to EVERYONE for their physical therapy needs! All of the physical therapists, front desk staff and rehab aides provide amazing service at this clinic. They have truly helped me get back into the activities I love to do and helped take away my pain. They make me WANT to come. Please consider this company when you are being referred for physical therapy!

I love this place. They are really friendly and help you get back to health! I've been here three…read moretimes now and seen. Different therapist each time and they always seem to get the job done! They aren't quite as hands-on as I would like, because they are very exercised based, but overall their approach works, so what more can a patient ask for? The reception, aides, trainers, and therapists are all approachable, personable, and professional. I've only been to one other PT business, and I don't see myself switching from using PT northwest as my place to recover from injuries anytime in the future.

Two stars because Chris W is one of the best physical therapists I have ever had and I would…read morerecommend him to anyone recovering from major orthopedic surgery. Chris would get six stars if I could give them. That said, the new "intake team" is grotesquely incompetent, loses paperwork, can't identify ICD-10 codes, blames coworkers when simple tasks aren't done, and lies for days about when work that used to take NWRA desk staff five minutes is going to be completed. After giving them my business for years I gave up and am looking to go somewhere else for PT because the clerical staff's incompetence is standing in the way of me getting the therapy my surgeon prescribed. It's a shame the low-level workers are so awful because they have some of the best physical therapists in Salem. Too bad their data entry flunkies do everything in their power to prevent you from getting to work with them.

Warning to Women: If you are being seen by Chris Woods,…read more make sure you are on guard at all times. Or have someone you trust with you. He was inappropriate with me. While working on my shoulder in 2019 (I was laying on my back on the table and he was sitting on a stool on my right)while working on it my hand was in the air between us and my eyes were closed. I felt fabric under my hand suddenly. He had layed the back of my hand on his crotch. I was in shock and I froze. I wish I had the nerve to say something right then but I have extreme anxiety. I tried to yank my hand back but he kept holding on to it like nothing happened. He would also bring up random questions like "What would your stripper name be?" Or say other inappropriate things. I went to the police and filed a report but the police said "we believe he is socially awkward so we won't press charges." You can not be socially awkward like that with clients. It is not okay. I have been too afraid to post my review but this is still tormenting me 2 years later and I don't want it to happen to anyone else.

Therapydia is fantastic - 1 on 1, patient focused treatment, start to finish. I'm a recent…read morePhysical Therapy graduate and I had the pleasure of shadowing Physical Therapist Jay Villareal for a couple days. I have worked and observed many different physical therapy clinics and I could definitely see the difference in skill set, quality of care, and compassion. This clinic is not a cookie cutter kind of place. Jay is knowledgeable, highly skilled, and goes above and beyond to help patients. He is very attentive to each patients' needs and provides clear/concise functional exercises. You can tell he is passionate about physical therapy and Therapydia. He is always looking to expand his knowledge and skills to help patients improve pain, mobility, and function. If you want excellent physical therapy, I highly recommend Therapydia! Side note: They have a body composition machine called the InBody (8-point tactile electrode system), which is awesome and rare to see in a PT clinic. I got to do a scan, received a print out, and a thorough explanation from Jay. The scan provides an analysis of body composition, muscle fat, lean muscle, etc. This helps you track your fitness progress in a way that a scale could never.

I worked with Kathy over the last year and a half for some neck issues. Kathy was lovely to work…read morewith! She listened to my concerns and addressed them thoughtfully and gave me practical exercises to do at home to assist with my recovery. This is a neck issue that plagued me for about 12 months and a huge thank you to Kathy, I am now fully recovered! I loved chatting with her during my appointments and will miss seeing her, but I am happy I am recovered!

Met with Renske Rose for the first time this morning, and I am grateful to have such an excellent…read morePT right here in Silverton. She was kind, listened well, and took thorough notes on our session. She was easy to talk to, personable, and gave me some simple exercises to do between now and our next appt. The folks in reception were wonderful, too. :-)