After my referral was sent, I was able to schedule a few weeks away to get in. I was extremely…read moreexcited as I was in a lot of pain due to a new disability. I answered all the questions on the phone filled out the paperwork and then showed up on time for my appointment. once I got there as I was talking about the pain, I was having I took a seat in the chair and waited. the lady at the front desk started handing me forms over the desk which made me have to get up and grab the documentations on several occasions. Normally this is not a big deal but when you have someone in pain, I don't understand how hard it would be for the lady behind the desk to help and walk the forms over. I just push this off-I waited for my appointment and then she informed me that I need to pay 160 -I explained that I reached my deductible and it should be $10 . Although they have had my information for months, they did not double check with my insurance and said I needed to pay the 160. With all my medical bill, I did not have the 160 and it was quite embarrassing to disclose this in front of other patients as she was not very discreet about this information. At this point, I am discouraged, embarrassed, and feeling mistreated. Instead of asking, other way we can resolve this. She asked me if I wanted to cancel my appointment. I just said yes and let her know that next time she should let patients know that they don't confirm insurance deductibles prior to the appointment. Later that day I got a phone call saying that I was right and it would be only $10 and if I wanted to keep my ongoing appointments or do I want to cancel my referral - absolutely do I want to cancel my referral! If you're in a business of physical therapy or any business that helps people in pain someone needs to work the front desk that is kind and caring. They also not need to Talk financial obligations in front of other customers in a small quiet setting. I was mortified, embarrassed, very sad as I was looking forward to this apt.

I have been a patient at ProMotion off and on for years. The therapists and assistants are…read moreknowledgeable and skilled. Each brings his or her own techniques to treatments. I mostly appreciate the way that patients can use the gym on their own after a period of time. I forgot the actual rules for this, but it is helpful when you hate chronic issues.

Wow! What an experience! Today was my first time trying acupuncture services and it was definitely…read morea delightful treat to myself! I felt extremely relaxed and at ease during the whole appointment, I even almost fell asleep! This is definitely something I would recommend everybody gives a try, it's truly worth it!

I was in the area for business and thought I should check it out because Chinese Medicine in Los…read moreAngeles can be very expensive. I was very pleasantly surprised with my visit. The doctor, Patrick, was very accommodating and did a thorough interview and assessment based on my condition and history. What I like about the approach is that he didn't focus on symptoms but instead targeted the potential cause. In my case, looking to improving kidney health to address a prostate issue. I have been taking a Chinese herbal remedy that he prescribed for about a week now and results are beginning to appear. After more than about 2 years of western medicines with virtually no relief, I am hopeful that this "new" (for me) approach will finally bring relief to my symptoms. The second-best part was the cost. I was amazed that there was no charge for the visit and only paid for the herbal remedy. He also said he can continue to order the product and have it shipped to me if I need more. This is unheard of customer service unseen in the wellness industry. I highly recommend Patrick and his practice here in Stayton if you want good treatment at a great value! I will definitely return if I have other areas of concern in the future.

My Mom moved in with me 9 months ago and I needed to get her a new doctor ASAP. Stayton family…read morepractice (in Lebanon) was the only one that would see her in a reasonable amount of time, other doctor's offices were going to make her wait 6 months to a year before they would take her! After some initial issues of getting referrals to specialists that were completely wrong for her things seemed to be going ok. I was in the Lebanon office on 2/15/23 to make an appointment for my Mom and one was made for 2/20/23, only a few days away, good. Took time off from work (so I lose time and money doing this) to bring my Mom to her appointment and the place was closed, permanently! WHT? Why didn't they tell me the place was closing when I was there a few days earlier? Called them today and got the Stayton office and they just said "yeah, the Lebanon office is no more" and your Mom was a no-show because she didn't come to Stayton. I made the appointment while standing in the Lebanon office, silly me thinking the appointment would be there. Why would I make an appointment for an office 30 miles away? So now it looks like I have to find a new doctor for my Mom yet again. Finding a doctor who's office is competent and won't make me wait a year will be very difficult. Thanks SFP

I had the worst experience with the front desk associates they were rude and un friendly didn't…read morecare at all about what I needed nor did they want to help with anything hung up on me in mid sentence and didn't call me back!!!!