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    Pt Elite

    5.0 (1 review)
    Closed 8:00 am - 8:00 pm

    Services - Pt Elite

    Physical therapy

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    12 years ago

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    Rebound Orthopedics & Neurosurgery

    Rebound Orthopedics & Neurosurgery

    2.3(3 reviews)
    0.6 mi

    Rebound has treated my husband for years. The doctors are personable and very knowledgeable. We…read morehave faith that they will respond to my needs.

    I broke my left shoulder over the summer and went for a series of x-rays…read more at Rebound a day after going to the Emergency Room. The x-ray tech did a series of x-rays including my right shoulder. I told her that I had broken my left shoulder and not my right, but she said the doctor had written that he wanted the right shoulder x-rayed. She said it was probably for comparison. When I went to the exam room again, the doctor looked at the x-ray of the shoulder and said he couldn't see a break. I said the tech did an x-ray of both shoulders. The doctor and he said that he didn't order an x-ray of the right shoulder. After a few weeks, I went to a single session of physical therapy. The PT gave me a photocopy of some rudimentary exercises and went out the door while I did them. No supervision at all. After a couple of months received an enormous bill from them (including charges for the incorrect x-rays). I spoke to my insurance company and they said they'd investigate. In the meantime, I received three bills from them, and hadn't heard back from my insurance company so I paid the balance of what I had owed to avoid any hassle. In the next few days (after paying the balance in full) I received a different letter from Bonneville Collections regarding the amount owed. I explained that I had paid the balance and figured that would be that. Two months later I got another barrage of calls from Malissa at Bonneville (whose mother apparently never learned to spell) that I owed $38.18 on my account still and demanded payment RIGHT AWAY with a $1.67 service charge on top of that. Apparently I was charged the interest on the full balance which I had already paid off. I would NOT recommend going to Rebound. They have little regard for their patients and are super greedy (my insurance covered most of my claim, so it's not like they did not get paid for their paltry services.)

    ProActive Orthopedic & Sports Physical Therapy - East Vancouver

    ProActive Orthopedic & Sports Physical Therapy - East Vancouver

    4.2(9 reviews)
    2.0 mi

    This particular ProActive location has stellar staff and provides excellent customer service, every…read moretime. Michelle who leads the front, is a blessing. She truly holds the office together and always provides a pleasant experience. She's a quick thinking problem-solver who genuinely cares. Moreover, Michelle looks out for each patient's scheduling needs to ensure they receive complete services at a time that works for you. Carmen follows in her footsteps in this regard by also providing a positive patient experience. The therapists are each amazing in their own right! Each with more knowledge than a primary care physician, they give you helpful knowledge and exercises to do at home that are guaranteed to help your physical therapy situation, if you do your homework and actually utilize the exercises. Each staff member is exceptional and I would choose no company or location to handle my PT needs. Thank you ProActive for providing an amazing & flawless Physical Therapy experience, every time.

    I'm really sorry to see the only other person who's reviewed this business has had such…read moredifficulties! For what it's worth, my experience has been entirely different. I've had to have physical therapy several times over the course of my life, all locally, and strangely enough, all at different facilities. I am currently receiving services from this ProActive office and can say with no hesitation at all that not only am I getting the very best care I've ever experienced, but also find the staff here the most hospitable and friendly medical-type people I've encountered ANYWHERE. Everyone is knowledgeable, supportive, attentive, and they all work hard to establish a positive and friendly relationship with each patient. The positive attitude and vibe here is contagious. I frequently come in tense and in pain, typically grumpy, but find myself chatting and laughing within minutes of walking in the door. This in turn creates a highly therapeutic and stimulating environment, which I am certain impacts my healing in a positive way. I rarely go out of my way to make sure a business gets its due, but find this office to be worth the time and effort. I highly recommend them!

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    ProActive Orthopedic & Sports Physical Therapy - East Vancouver
    ProActive Orthopedic & Sports Physical Therapy - East Vancouver

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    Pt Elite - physicaltherapy - Updated May 2026

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