I visited this store to have several pieces of jewelry repaired. When I returned to pick up the items I was met with horrible customer service, the salesperson seemed to not want to spend their time speaking with me. On top of that some of the repairs I requested were not made, and when I brought this to the attention of the salesperson they were rude and resistant to reducing the price to exclude the cost of the repairs they did not do. When I returned home my daughter put on the pearl earring Providence Diamond Co. claimed they had fixed and it immediately fell off the post again. I would definitely not return here and caution others to find another jeweler. read more

Went to Providence Diamond the other day and I was greeting by this nice woman. I went there to look and as questions and the woman that helped me was so nice and knowledgeable. I didn't end up buying anything but if I do, I'll deff go back and work with the nice woman who greeted me. read more

My review is based solely off the ring I am wearing and not their customer service. I was proposed to on 7/4 so it has been a month and a diamond fell out of my band. I am so upset over this as this was not a cheap purchase. I am so careful with it, I take it off every day before the gym. I will be bringing it in to be fixed, however who wants to spend 6 grand for this to happen in a month. It has me feeling like this will continue to happen and I wish I was advised against not getting a ring with small diamonds in the band as this is prone to those problems. Consumers ask more questions when purchasing. read more

There was a lovely lady helping us and we were looking at buying rings tonight and then this Italian wanker started singing a song about morons in Italian. Super unprofessional. We were insulted as I speak Italian. We thanked the lady and promptly left. Someone will get our business tomorrow that does not sing songs in Italian about customers being morons. read more

Not enough great things to say about the people at Providence Diamond. With their help, I was able to craft the most stunning engagement ring for the love of my life. The finished product somehow came out better than the dream ring I had in mind. I was initially anticipating some level of stress in picking out a custom jewelry piece such as this. However, there wasn't one moment when I wasn't excited about the process. The wonderful people at Providence Diamond really made it a personal, enjoyable process every step of the way and they worked with me to accommodate my budget and my vision for this ring. 10/10 service. read more

The folks at Providence Diamond Company know their jewelry. I have purchased many pieces of jewelry for my wife from them and each time I am amazed by the knowledge and passion. I have been to other jewelry stores where I have left feeling ripped off and scammed. Being a family owned business it is clear that they try and make each customer feel like they are part of their own family. If you are looking for a special piece for a loved one...I can't recommend them enough! read more

This is the only jeweler I work with in Rhode Island. The customer service is spot on- they know my name and greet me whenever I walk in the door. I'm a David Yurman/John Hardy lover and they have a fanatic collection of both. There's no pressure to purchase, they're happy to simple assist you with your experience. Two thumbs up- and I always recommend them to friends! read more

My fiancé and I were looking for unique and stylish wedding bands for our second marriage. We went to Providence Diamond upon the recommendation of friends. We came in and met with Joe. Joe was extremely knowledgeable and accommodating. We were relatively close to our wedding date; Joe assured us that we would have our rings well in advance. He was spot on - received our beautiful bands well in advance of our date. The quality, the price and the customer service was outstanding. We selected a handsome David Yurman band for groom and diamond studded band for bride. We LOVE them. Highly recommend. read more

Providence Diamond - Watches Near Me - Cranston, Rhode Island

My husband bought my engagement ring here. I love that their service continues after the purchase. I've brought the ring back several times to be polished and the jeweler definitely makes it look like new again. After having the ring for 7 years, the stone recently became loose after I had dropped it on accident. The young ladies that have greeted me were always courteous and the jeweler in the back did an incredible job to reset the stone. Not to mention he was very kind. read more

Providence Diamond - Watches Near Me - Cranston, Rhode Island

I have shopped at PDC on several occasions for gifts and for myself and love the selection - there are price points for everyone. It is a beautiful store and the David Yurman and Rolex selections especially can't be beat. I bought my husband a Rolex at PDC this spring and the customer service was amazing and the entire experience very special - there's a Rolex room where you are taken to try on watches if you wish and to finish the transaction. Joe helped us and he was very knowledgable about Rolex and watches in general. I've browsed the engagement rings and diamond earrings and the offering is gorgeous! I hope to get some diamond studs from them in the future. And if you ask they are happy to clean your rings while you shop. They come out looking like new! read more

While I am not a frequent customer at Providence Diamond, the service has always been great! Every time I've come in (mostly to look at the David Yurman) they have been so kind and helpful. They have a great selection of all of their designers! If you are looking for a gift for someone special you should definitely check them out! read more

The best place to shop for David Yurman! They have a robust selection and are very helpful and attentive. I felt like all 3 salespeople I've dealt with here gave me an honest opinion on how the pieces looked on me versus just trying to "sell me" - which is how I often feel in the David Yurman boutiques. PD is family owned and operated, they not work on commission here...I certainly felt the difference vs high pressure boutiques..they treated me and every other customer there on a busy Saturday morning with patience and respect, I highly recommend them! read more

I was horrified as to how I was treated. Apparently my Rolex wasn't nice enough and neither were my David Yurman bracelet (that needed repair) or the ring and earrings I wanted to sell. Dan, part of the owner's family, belittled and embarrassed me as he threw my pieces onto the scale and said, "I'll give you a hundred bucks for all of em." I left red faced and embarrassed. Please have some empathy. Be humble and kind, Dan. That's no way to treat ANYONE. I joke, but I cried. read more

A friendly and professional establishment. The people inside know what they are doing and they are very helpful. Will do business with again! read more

The owner reached out and apologized and made things right. I'm happy they took m constructive criticism and feel more comfortable using them again. The fact that someone took the time to apologize shows a lot of pride in their business. read more

My wife and I have visited Providence Diamond probably 7 times now. I purchased an engagement ring, anniversary ring, had my wedding band re-sized and purchased a watch. Everytime I've walked in the door I was immediately greeted and assisted. Unfortunately I have only a modest budget to spend but I'm treated as though I was purchasing the most expensive item in the store. I have never felt pressured to actually buy anything and the staff has always been helpful and are very knowledgable. It is the only store I will go to for jewelry. Saleswoman Jen is extremely nice and helpful. read more

I went to Providence Diamond Co a couple years ago in order to se jewelry for scrap gold as well as a couple loose diamonds. At that time I dealt with Daniel which was very professional, friendly and easy to work with. If I had written a review at that time it would have been a very positive review. Because I had had such a positive experience, I went back to the store this past Friday afternoon (9/19) and the experience could not have been more different. The problem wasn't with selling scrap gold - the price it what it is and they do weigh the gold in front of you. It was with the two loose diamonds. I knew they weren't the highest grade diamonds - but rather average grade diamonds. At first she gave me a reasonable offer for both diamonds but said she had to run it be the owner, Peter. She came back into the room and said that yup - the price she quoted me was correct. I was ok with that. Then unexpectedly she took the diamonds out of the room and came back and said no - they weren't interested in both, but only one and knocked $500 off the offer for that one pear-shaped diamond. I was shocked that they would engage in back room bargaining. I think if there were such issues with the diamonds, Peter should have had the courtesy to come into the room and explain his concerns. In short - I felt duped and stupidly (very very stupidly) went along with the deal. As an side, I brought the same pear-shaped diamond in two years ago and Daniel had appraised it at quite a bit more.. Then the saleswoman gave me some questionable advice about tanzanite and tanzanite jewelry. For one thing - they carry it so if it is so unpopular then why do they carry it? When I came home I checked on-line with some of the major auction houses and tanzanite rings and jewelry are selling quite well (for quality pieces in 18K gold with substantial diamond weight - which mine have). I feel they treat customers who may not look a certain way or act in a certain manner very poorly. They're snobs and feel the rest of the little people are just dumb. I will never ever walk in that store again nor recommend it to anyone for anything - unless you like being robber - don't go there. read more

Walking into that store was just like when Julia Roberts walks into the boutique on Rodeo Drive in Pretty Woman. Only I wasn't dressed like a prostitute. Within about two seconds of me walking in, the salespeople sized me up and seemed to decide I didn't belong in their store. Lose the snobby attitude. read more

The sales people here were very rude to me when I tried to find the perfect engagement ring

Staff decided to judge my unassuming appearance and did not greet me, or offer to help me. This is a flaw of the business because I intended to look at engagement rings and they've lost a potential customer. read more

I went in to look at wedding bands, I didn't have my engagement diamond on that day, which apparently makes a difference. The woman asked me if I needed her to take bands out of the case, like it was a bother. Would not go back again, it's actually not the first time I've been in and have never felt especially welcomed. read more

My husband purchsed a ring that needed to be sent out for sizing...I was told twice that it would take 3 weeks...I called at the 3 week mark and was then informed, unapologetically, that it usually takes 6-8 weeks...Do they know what they are talking about once they make the sale??? Clearly after the sale, the customer doesn't matter... read more

I recently inherited my father's Rolex Submariner watch and wanted to get it appraised by an official Rolex Retailer and on on my insurance policy ASAP. Unlike some other Rolex retailers, this one will appraise a Rolex that was not purchased from them. Excellent! The staff was friendly and attentive from the second we walked into the store. Daniel, the owner, seated us in his office and promptly appraised the watch. My wife and I know nothing about Rolexes, and Daniel was more than happy to answer all our questions and give us all the time we needed to learn more about the watch. An absolutely excellent experience with this company; I cannot recommend them highly enough. read more

Last December, my wife and Children wanted to buy Rolex for me. We went to PDC. Sales people were ok ( Nothing great ) when they realized that we were a sure buyer, entire attitude changed. We were given all kinds of assurances about quality, service price policies and replacement/trade in policies. We were told very specifically that whenever we wanted to upgrade, we will be able to trade our Rolex in we will get at least the same amount for trade in value as long as we were buying a higher value Rolex. We bought a watch worth a lot of $. Come to find out after just 5 month I was interested in latest Rolex which is about 7k higher in value. I called 3 times and was given a run around and was told that they do not trade in any more and they will have to find out a secondary market for that watch which the sales person felt that I will never get what I paid for. I never called them back. I know I was not happy but they do not understand that they have lost a family as their customer who could have been a life time customer who spends a lot on watches and Diamond. Good that we learned our lesson on Rolex which will cost me about 2K ( Rolex do not lose value ). If you thinking of entering that store STOP and turn around. Not worth. read more

Unreal experience. The diamonds are THE BEST! They are very helpful and knowledgeable. Went to over 20 different jewelers and this place was by far the best. read more

This is the first time I have EVER taken the time to write to Yelp so that others could possibly avoid the same outcome. I took my TAG diver's watch into them to have the battery replaced. I asked if it would be tested upon the new battery being replaced to enable me to dive with it once again. I was told that the person who did the work was professional and it would be good as new. However, that would be (because of the Christmas holiday) at least three weeks before it would be ready. I left the watch. Upon returning three and a half weeks later for the watch I was told " its not quite finished, but we'll have it ready if you'd like. I waited. twenty minutes later she handed me my watch directly out of the back room. They no doubt replaced the battery right then. No jeweler's rag wiping it clean or any service notable for a proper jewelry company. Thirty day's later the watch stopped. Luck would have it I hadn't gone diving with it. Upon taking it to the best watch shop in Newport whom I have had work done before, the battery was replaced and upon wiping it down and handing it to me, I was told the back was so loose he could unscrew it with his hands and not have to use the special plyers used for the task. Don't know who really reads these posts and normally I don't , but this was outrageous! The new battery was installed free upon telling him what I went through. They walk around in that shop like they're something special. Well, some of there product line is special, but the personnel and service stinks. read more

Last year I brought in some jewelry to sell and was treated in a very professional manner so that I decided to come back again this year. The same person waited on me again; I was the only customer in the store and was treated very condescendingly. There was no reason for this: I had been had cheated on a piece of jewelry bought elsewhere, but to treat me as a stupid person was beyond rude. I will not return to the store. Just fyi: I am a senor citizen. read more

If you're looking for a jeweler, I would NOT recommend Providence Diamond Co. I am in the process of replacing my engagement ring (I lost it :-( ) and since my husband and I happened to be in Garden City today we went in to see what services / rings Providence Diamond Co. had to offer. The store was moderately busy but not crazy and after browsing around for over 10 minutes and hanging around the engagement ring counter not ONE salesperson even acknowledged our presence in the store. I am a very patient person and I completely understand if the sales people are busy with other customers. However I do expect some sort of acknowledgment and a "I will be with you when I am done with this customer" or something to that effect. Apparently this store can throw away business because they were obviously not interested in finding out why we were there. I will never go back and some other, more attentive jeweler will get my diamond purchase. read more

I recently stopped in Providence Diamond yesterday afternoon after spotting earrings they posted on Facebook. I was greeted warmly as soon as I walked through the door and browsed the beautiful store until Suzanne helped me find the earrings I was looking for. She was so sweet and knowledgable that it made my visit such a pleasant experience! She also showed me some pieces she thought I may be interested in, as well as a upcoming new line that they will be selling soon! I will definitely be coming back to check this out. I feel the store is changing a few things to fit other clientele, like myself, who may want to check out some nice pieces of jewelry but not spend a lot of $$ for it. Their Facebook page is a great place to see some of their gorgeous jewelry! This is a place where you can find anything your heart desires, along with superb customer service! I wouldn't buy my jewelry anywhere else! read more