They sell watches, which they claim to have in stock, but have to source from the company. Promised…read more2-3 days processing and priority shipping. It's been weeks and I have still not received even a tracking number. When you call for customer support service, you are met with an AI and cannot get through to a real person. They refuse to answer emails. I would never do business here again.

Great and knowledgeable staff and a huge plus there is an onsite jeweler there daily with an open…read moretransparent window. Love the security of leaving my pieces to be worked on with this peace of mind.

HIDDEN JEM!!!!! I knew this jewelry store since I was a kid and they are still fixing broken…read morejewelry, watches, and other things right in front of you!! New and some used jewelry available for purchase and the prices are great!! Getting engaged well let me tell you Jared may have more but they don't have the same feeling you get from someone who has been in business for as many years as they have and with so much repeat business!!!!! Go check out this shop you can thank me later!

I've been going to Cheifs for over 5 years. Dave has always been there to help me. The prices are…read moreamazing. I've had a lot of jewelry fixed there. I also purchased different kinds of jewelry. The service cannot be beat. Thank you David for always being there when I need you.

Told me 1 week to fix my earrings but left me hanging for 10 days and didn't work on my items until…read moreI said i was going elsewhere that is cheaper and won't lie about the time it takes to get done. Save yourself the time and money

I walked in and the short older woman took one look at me in sweats and regular Lands End jacket…read moreand she yelled something I didn't recognize and quickly left to the back - no one else was in the store at the time. A msn comes out and I explained I wanted to replace the center stone on a vintage ring and I believed they had experience with old pieces. He looked at it and said it would cost couple of hundred dollars for a sapphire or something similar; I said ok, however I explained that I was thinking about a particular gemstone. He said he would get back to me and and wrote my name and number on the tiny flip page calendar on the desk. Not the best way to treat a potential customer - but needless to say, no one ever got back to me. As I was leaving three women who were not a person of color, walked in and the short older woman emerged from the back and eagerly went to help them. Way to discriminate- just don't bother! Un-American

The most generous and helpful family. Thomas, Katrina and their son make you feel so comfortable…read more My husband needed a new wedding band and I was looking for a new diamond ring. Thomas designed and made a ring for me that was beyond my dreams. Anyone looking for any type of jewelry or repairs this is the place for you. You'll never need to go anywhere else.

This is the best jewelry repair around. I had my watch repaired in under a minute! Excellent…read moreservice.

I love my bracelet buying and receiving could not have been smoother. All in all a positive…read moretransaction, and I will buy from them in the future..!!!! Thank you..!!! Best Regards, Edward Lee Fields

Good prices, big selection, they are for real, good service. Quick shipping and delivery. "Vintage"…read morejewelry is very good quality, lovely with good prices.

What an incredibly friendly, helpful, and well educated staff! Walked myself in the door a bit…read morehesitant of the whole experience not knowing what to expect but Kevin sat me down and made me feel comfortable with my choice in location instantly, before I had a chance to run out the door! Which is important for me, I'm known to tell you I'll be back with no intention if I feel pressured. Well back to Kevin! He shared such a wealth of knowledge on such an array of pieces I had in my possession for so long but knew nothing about. It really was such a relief that he was so willing to enlighten me without any pressure of selling anything and yet expressing interest in the pieces that would be worth getting rid of at the moment. Having spent a good amount of time learning with him I felt very comfortable letting go a handful of pieces but left with just under $500.00! A legitimate handful of jewelry! His efforts were surely appreciated I feel him and his coworker really went the extra mile for me while I was in the establishment. I will surely be returning and recommending this business. - a sincerely happy customer

My husband and I came here to get a gift for my stepdaughter. As soon as we walked in, Michelle…read moregreeted us and asked how she could help. We told her what we were looking for, the price range and she showed us many different options. We ended up settling on a nice diamond bracelet that had a beautiful sparkle. A few weeks later, my stepdaughter went in to get it tighten a bit and they took care of her (no charge). Great service.

Running errands Saturday morning, my mom and I dropped in. We've been looking for a jeweler since…read morewe moved here from Texas, and this was an audition as we shopped for a modest $900 graduation ring for a niece. We've had the same jeweler in Houston for decades who custom made all the jewelry we were wearing which the man who forced our detour away from the salesperson we wanted apparently missed as he looked us up and down yet apparently found us wanting. He was disinterested from the start, despite depriving us of the saleslady we wanted. He never let us past the first display case of diamonds. When I asked about other gems, he told me one of the dumbest things I've ever heard--that colored stones are more expensive than diamonds. This blanket statement is so absurd on its face as to be unworthy of discussion. Whether he meant it to be insulting or merely dismissive, it served its purpose to make us leave. Instead, we went to MRT in East Providence. They are awesome! We found a lovely ring and discussed a few future purchases as well as the design for a new sapphire and diamond ring. We found a new jeweler after all but will never step foot in Providence Diamond again, not even to have my Rolex or Baume & Mericier, either of Mom's Baume & Merciers or her Tag Heuer cleaned.

Needed a watch battery replaced. I was a walk-in and they assisted me right away. Both people…read moreworking there chatted with me while the battery was being replaced. I browsed their jewelry while waiting too. Lots of beautiful pieces. Battery was about $20 and took just a few minutes.

We brought jewelry in for an evaluation of melt value. While waiting for an estimate, the jewelry…read morewas placed in the ultrasonic cleaning machine with other customers' jewelry and Eloquence had not kept a record of what pieces belong to the different customers. When we went in to sort it out, pieces were missing. While we waited for the estimate, the experience was not sitting well with us so we decided to pick up the jewelry and take it elsewhere. When we arrived, more of the jewelry was missing. He had melted it without consent, a record of it, an estimate, or an offer! We were looking for an estimate and were not sure that we would go through with melting some of the pieces and we planned to get a few more estimates. We never had the opportunity. The price offered after it was melted was pathetic. Completely unethical. Beware!