I took my Sony CD player in for repair. I was unable to remove the 275 CDs because the unit was inoperative. When I got the unit back, 7 CDs were missing. I spoke with 3 reps about the matter & Bob was the most obstinate, aggressive person in the trio. I'm a 74 year old military veteran with much better things to do than accuse folks over 7 CDs, in hopes of being reimbursed. Of the over 275 CDs in the unit, most are artists of color. All 7 of the missing CDs were by white artists, just a coincidence I suppose. The tech I dealt with when I picked the unit up was inhospitable. Never told me he had put the box he had placed my CDs in over by the exit. Never returning there & never suggesting them to anyone else. read more

Avoid this shop. they kept my Marshall amp for 3 weeks (even though a rush fee was paid) charged me $400 and didn't fix my issue or even diagnosed it correctly. They came out with a bogus diagnosis about the Output Transformer, which I knew was nonsense just to get me to go away. I took it to another shop (Audio Cage, highly recommend it for classic guitar amps as the owner is actually knowledgeable about them ) and they found the issue and fixed in 2 days for $200, including fixing wrong wiring done by ProTech. An absolute waste of time and money. Anyone reading this is free to contact me here on Facebook and I'll happily provide documentation to back up everything I said here. read more

This review is long overdue. McIntosh sent me to these deadbeats for servicing my turntable. Went to the shop for pickup, and they returned it without the power supply--they lost it. It's not implausible, because the shop is a dusty mess of equipment. The staff then wandered around aimless and confused while looking for it. They then apologized and said they'd reach out to McIntosh for a replacement. They never did, and I never heard from them again. Nice. The real kicker was that when I got home, I noticed multiple chips in the powdercoating of the plinth at the corners. So, not only did they lose my equipment, they had no care for it and damaged it. I'm obviously still pissed--this turntable was not cheap. McIntosh is regarded as the top of the line in audio equipment, and to their credit, they sent me a new power supply without hesitation. DO NOT BRING YOUR HARD EARNED AUDIOPHILE INVESTMENTS HERE. Peace. read more

Extremely Professional and Knowledgeable!! ProTech provided speakers, a mixer, a monitor, a keyboard and microphones in support of an offsite awards banquet in Annapolis, MD. Bob Williams was amazing and extremely helpful in putting together the necessary equipment at a very affordable cost. The staff at ProTech provided a detailed tutorial on setting up the equipment at the event and were available to take a last minute phone call when the pianist had a question concerning the keyboard. I would definitely use them again!! read more

We took our 25+ year old Clavinova digital piano to them for service. Protech found the problem in the amount of time they said it would take (two weeks), and they then repaired it in less than a week, for a price we thought was very reasonable. We are so happy to have the piano back in good working order! All of the employees we worked with were very helpful. read more

Fantastic!! I took my hifi preamplifier in for service. I was told 4 weeks as they were busy which was ok by me. They called within a week with a diagnosis and price estimate. The work was done 3 days after that. The price was more than reasonable compared to other quotes I was receiving. And the fix worked perfectly. The preamp is back on my system and sounds as good as new. Thank you, Protech and Bob, for the amazing service. read more

I don't usually like to leave negative reviews but after two horrible experiences at Protech I feel obliged to warn others away from this business. My most recent experience, dropped an amp in for a replacement input jack. Am told 3/4 weeks max. 6 weeks later I telephone the business and am told 'its on the bench, the tech will call you today". I call back a week later (cos they haven't called) and am told that they have reached out to the manufacturer for schematics but received no response... I mention that they are actually very responsive on the phone - and the staff member suggested I call them myself!!! WHAT!!!! Realizing this is the only way things can get done I call the manufacturer and have schematics in my email in minutes. Call Protech to get an email to forward them to and the staff member spelled out an incorrect email address. Call back a week later, get the correct email (nobody has followed up from the store at any point so far). The amp is ready the next day however it makes a noise when changing channels and the power light no longer works. How it passed testing on the way out I have no idea. They charged me about 50% more than the job was and took almost twice as long as expected. Plus the amp came back not fully repaired and with a new problem. My other experience was with a very expensive and rare instrument. I should never have gone back after this. After collecting my instrument after a simple repair I notice that the setup of the instrument has drastically changed. The action and truss rod had been altered, there was no precedent of need to do so for the repair in question. If I had to guess, the bass was left somewhere hot or humid and somebody tried to mitigate the problems caused. So I call the shop, speak to the owner and am told "there is no way that could have happened". But it did Protech, it did. The owner was not helpful at all, did not apologize and did not take responsibility for the instrument in his business' care. DO NOT TAKE ANYTHING TO THIS BUSINESS. The number of horror stories I have heard from colleagues off of the back this is astounding. Look elsewhere. read more

Avoid by all means if you can and have other options. I would give them 0 stars if I could (gosh.. never imagined I would be writing this phrase in my review of any sort). ** Photos contain 2 photos taken on the day of and before dropping off the speaker (One for rear, and another showing top left and rear discussing "no damage visible"). ** All other photos are taken after being damaged by Pro Tech. Short story: I dropped off my speaker for repair as JBL told me Pro Tech is their authorized repair shop. Pro Tech gave me timeline of 3 weeks. But, after 2 full months of waiting and never hearing back from them, I eventually found out the repair was done and finally got my speaker with all these scratches and paint chip offs as shown in the photos. The MSRP on this speaker is $2,000 single piece. I treasure this speaker more than any of my equipment and made a big investment into this after long debate and consideration due to its price tag when I bought it years ago. Nowadays, a lot of ppl have their favorite item of their own, whether it be a car, PC, clothing, etc. And, if you are reading this and are an audio guy/girl, you know what good speakers mean to you. This speaker was it for me. But to see it damaged and uncared for like this by Pro Tech, it really f*ing pisses me off...... ------Full detail------------------------------- When I went to pick up the speaker, they were trying to find my speaker. It took them about 5-10 minutes to find it from piles of stacked speakers. Waiting was no big deal, but now that I look back, I believe the damages could have come from the way they store the speakers. If you look at the scratches in the photos, these are not just micro-scratches from ordinary wear/tear from normal handling. These are paint chips caused mostly from bumping the speaker into another hard object. Before taking this speaker to the shop, the exterior was in pristine or like-new condition as shown in the photo. Whether it was the repair tech or other employee handling this speaker for storage, they clearly did not care for it properly. On the bottom surface of the speaker, this unit does not come with rubber footing or anything by default. The bottom surface is just flat wood exterior surface. In other words, this bottom surface is prone to scratches. When I have to move or use the speaker at the studio, I always put a rubber pad for acoustic result and protection sake. Examining at the damages at the bottom surface, they must've dragged it on a floor or workbench with bunch of sharp objects underneath. I believe this could've been easily avoided if they had used common sense and used some kind of protective mat or cushion. On the rear side of the speaker, there is paint chips on all sides. I am not even sure how they even manage to damage it all around (literally left, top, right and bottom sides). I'm so upset at them for causing these damages and myself for not examining more closely before leaving the shop. In my defense, the speaker is full black and the damaged portions were also black. They were not readily visible until I realized them at home for the first time, then examining thoroughly, and flipping over the speaker to check the bottom side. I'm still trying to figure out what I need to do with this situation. I spoke with one of the guys at the Pro Tech. He sounded like he was the owner. He offered me $25 store credits, but that doesn't do justice for me. In his defense, he was polite, was willing to help, and asked me to bring the speaker back to the shop. He also has been friendly thruout the whole proces from beginning to the end. I also had not shown him these exterior damages to him person to person at the time of pick-up unfortunately, so he was not fully aware of my side of view when he offered me the credits. However, whoever caused this damage at Pro Tech, he surely knew he has caused the unintended damage. He put some kind of black finish over the damaged area on top. That's the stuff on the tissue/photo. I noticed these damages while trying to wipe some dusts off before putting back into the studio at home (then was like.. wtf is this black stuff?). Pro Tech told me the speaker came with the damage, so they tried to fix it for me. But, that damage was never there as in the photo before drop off. If they did extra service for me by fixing pre-existing damage, why didn't they even mention it to me and credit themselves? Why tell me when I start questioning? Shady. JBL says they don't cover exterior damages under warranty and told me to talk to Pro Tech about it. WTF? This was caused within their authorized shop. This is not about being covered and whether this is under warranty or not. I still got few months left and 30 days guarantee from Pro Tech... but I don't trust them now. I am also going to think twice on my future purchases on JBL for their handling of this issue. If you need repair, RUN. Go visit other shops. Please read more

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The following email was sent to Pro Tech. They didn't bother to respond. Took my money $90 and replaced a battery in my BT speaker. Heck I could have done that. I even spoke to the tech and requested he test the board. On 2/19/22 I brought my Behringer MPA40BT-Pro speaker into your shop for repair. The speaker is not powering on which was the original complaint. Your ticket (XXXXXX) indicates verified failure, which I assume means diagnoses was performed. As far as I know all that was done was the battery was replaced, along with some unrelated work. So, at this moment I have $400 speaker that does not work. There is a very good chance that the speaker was not diagnosed properly since I am having the exact same problem. Did the technician test the board for any anomalies? I looked on the ticket and do not see anything about a repair warranty. No response. Avoid this shop. read more

I brought my busted brand new keytar in to Protech because this was the only "certified dealer" for Roland in the DC area. They took $50 and over a month to let me know what was wrong with it. They said the instrument was "too new for parts to be in rotation for repair," so I would have to wait for parts for an unlimited amount of time... "Over a year," they said. They also quoted me over $700 for parts and labor. I took it to a different repair shop based in DC that immediately took care of the issues. They found the parts needed within minutes, and fixed the instrument within 2 weeks for just $117. I can't believe I wasted my money on a "diagnosis" from Protech - they just straight up took my $$. read more

I dropped of my VOX for a bench check and repair and paid the $60 deposit. I was told they were very backed up and it would be 3-4 weeks before they even looked at it. Unfortunate, but I appreciated they heads up. 6 days later, I get a call that the amp is ready and got a thorough explanation of what was found and repairs performed.The tech was courteous, friendly and very knowledgable. $150 total out the door and in less that 25% of the time estimated. I'm a happy customer. read more

I dropped off my pioneer cdj 2000nxs2 a few weeks back. The cdj was a lemon from an online purchase. It had issues with lighting, specifically the direction and sync button along with others not lighting up. This was a lot harder than it looked. They fixed it. Not only did they fix it, but it feels like new now. Incredible work. Would recommend them if you have a pioneer cdj product that needs to be repaired. Very impressed and very happy with the results. Thanks! read more

At the risk of being generous, I'm giving 3 stars. I've had decent to good fortune with them in repairing home audio equipment. However, a bench fee and one month later, and I'm unsure what work was actually done on an amp of mine. Same issue - one they said couldn't be found - persists when I play. read more

I decided to take my amps to ProTech, because they were in the area. They put a band aid on the problem, but they never get to the heart of the issue Soon after I brought them home, my amps still have the same problem. I should have taken them to my normal repair guy at Action Music. read more

Protech is an authorized repair shop in MD for Egnater. They are courteous and I've seen them to be very patient with customers. When I was approved by the amp company for warranty repair, I chose them. They fixed things on my amp (Egnater Armageddon 120w) that I didn't even know were wrong. The second time I brought my amp in, the repair costed less than what I had expected. Protech is always worth the drive to get your amp fixed. They are honest and will always be my go-to for future amp problems. read more

Protech - I uploaded this after seeing there are no current pictures for this shop. Entrance... - Musical Instruments & Teachers Near Me - Silver Spring, Maryland

Brought a Mesa boogie amp in for a broken pot replacement. Quick service, amp sounds great, thanks and recommended!

Went to get some warranty work done on my fender amp. They went ahead and did work that wasn't covered under warranty that I specifically asked them not to do VERBALLY and THROUGH EMAIL and were charging me 65. It was for a 15 dollar part and the work was equivalent to unscrewing a light bulb. I could've done it myself. They refused to let me leave the shop without paying atleast 50 bucks to open up my amp. I wasn't okay with this. I was trying to be reasonable and pay them something more reasonable, like 30 dollars. They did work that wasn't under warranty that I didn't want but I still wanted to pay them for their time regardless. The owner then started pulling at my phone and cracked the screen. He also grabbed me and physically bruised and scratched me up. The police came but they were no help, they just made me pay the amount that the owner desired. Worst experience ever. I really want to trust that the world is an okay place but stuff like this really kills me. Beware to anyone else who is thinking about bringing something to Pro Tech for "warranty work". read more

The two ladies working at the desk were very professional and friendly (obviously the nature of their business is dealing with upset customers with broken products so this level of customer service is really great). I really appreciated that they walked me through all potential charges so that there would be no surprise fees. Additionally, I was given a two-week notice about how long my repair might take but within a week I got notification that a new product was getting shipped to me. This might not be the experience for every customer, but it was a pleasant surprise! read more

I've had a variety of repairs done here over the years and have been satisfied every time. Replaced all the XLR inputs on a powered mixer after cheap mic cables had pulled out the center pieces one too many times. Replaced the noisy output jack on a Martin-Sigma acoustic-electric guitar. And fixed a bass head; forget what was wrong, but it wasn't expensive. The place can be a little hard to find. Not their fault. read more

This review is solely based on the customer services. I called regarding a question for my Casio electric piano and the lady (sorry, forgot to ask her name) was very professional. She answered all my many questions and gave me an estimate at the end, pros and cons to have it fixed, even where to donate if I need to. It was very informative and I'm glad I called them. read more

Great place to get get fender instruments and amps .. corteous and great price and work fast ...

I recently moved and took my 15 year old Onkyo stereo with me. When I went to turn it on, it blew and started to smoke.and went to protection mode.. I took it to Pro-Tech. Labor rare is $90.00 per hour. A $50,00 Security Deposit is required for an estimate and is applied to any repair. My repair came to $130.00. I accepted and went through the repair. It took about 2 weeks to replace the 2 channels that burnt. I took it home and used the same wiring and turned it on and again it blew. I returned the unit with all wiring attached. The tech said that the barrels with the pin attachments applied to the monster cable are touching. I explained it had been that way for over 20 years. He shrugged and it cast me another $100.00 for the repair. The tech soldered the wire ends and the system sounds great. No judgment. Just the facts. read more

Peavey 6505 + 112 tube amp needed repairs and Bob did an excellent job at a reasonable price. Highly recommended.

I brought my wireless mic in for repairs after dropping the transmitter on the floor and busting it. They charge $50 to diagnose the problem and then apply that to any repair needed. Even though they quoted me a wait time of 7-10 days, my mic was ready in only 2 days (awesome!). While I hope not to have to use them again, I know where to go now when I need audio equipment repair. read more

I dropped off an SWR amp for repair. After about two months (and after charging a bench fee), they called and said they needed a part that was no longer available. I asked them to see if there were any alternatives and get back to me. I did not hear back for several months. Finally I called them and they said they had no alternatives, come and get the amp. I picked it up that day. When I arrived they insisted I pay a storage fee. When I told them I had never been advised of a storage fee, they rather rudely pointed to some tiny print on the claim ticket. After I paid the fee they returned the amp. I pointed out that the power cord was missing, They rudely told me that the amp had not been dropped off with any "accessories". When I protested, the owner suggested I was being cheap : "it's only a $5 cord, what's the big deal". Recap - they charged a fee and could could not fix the amp, did not call to advise that they couldn't do anything and then had the nerve to charge very sneaky storage fees. They did not return everything that was dropped off. They were rude and condescending, and suggested I was being cheap simply for asking them to return what had been dropped off. read more

Dropped an amp off for basic maintenance and a few simple mods like wiring directly to the board. Provided a detailed list of what I wanted done and paid the bench fee. 2-weeks later with no update or estimate provided, I called to inquire. Was told a tech would call the next day with a cost estimate. No call. Week-3 repeated the above, told I'd be called...no call. Week-4 repeated the above...same result. Finally got a hold of the owner Bob. He told me they don't do mods and he hadn't touched my amp and had been thinking about whether to do the work I requested. Said he's call me the next day with an estimate...same result...no call. Sure wish when I dropped it off with my detailed list and paid the bench fee that they would have told me they don't do simple mods. Called today saying I'd be picking my amp up and I wanted my bench fee back since they didn't do anything but let my amp collect dust. Was told by the desk guy on the phone that he wasn't sure if my amp would be in pieces and couldn't say whether the bench fee would be refunded. I told this guy that Bob the owner said he hadn't done anything with my amp. Very frustrating to be without my amp for over a month and have nothing done, no updates and find out they won't do the work I detailed when I dropped it off. Found another highly recommended repair guy on Facebook....and will have all of the work done in less than a week. Won't be going back to Pro Tech ever again for my amp maintenance needs. I can't recommend Pro Tech based on this experience I've had. They did work on my amps in the past but seemed to have really slipped recently. Don't know anything more than my experience this time...lost my business but happy I found a new tech. read more

Bruce came by and did multiple inspections on a new construction. He was very professional throughout, pleasant to work with, and responsive to calls and concerns. The office also was very kind and quick to set up the inspections. read more

I had a studio speaker repaired here. They called me when it was done. Very quickly done. Quality service and a great price. I have an amp that I will bring there soon to get fixed as well. read more

Thanks to Jeff and team for taking a quick look at my Orange amp. I bought one used and was having some technical difficulties with it. I sent it to them to have it checked out. Turns out, it was my own doing as I learned with another amp head but considering the amp was used, a good overview couldn't hurt. They were very quick to take a look at it and ship it back out. Thanks again! read more

This is THE ONLY place to go for amp repairs in the DMV. EXTREMELY professional service & the "rush" service is MINDBLOWING. I am a semi pro musician. I have used Protech twice in a 1 year period. I use to use solid state amps (JC-120). All my tube amp friends needed repairs. I sent them to Protech. Now that I am a tube amp user, Protech is THE ONLY place I get it serviced. They do STELLAR work at Protech. My only gripe: they need a location in NOVA. I live in Arlington, VA. When I need repairs I have to drive 45 minutes away. It's worth it, it's just a long drive. These guys need a location in Northern Virginia......yesterday. read more

Great service, very reliable, awesome all around staff. I come here first before anything else.

These folks are awesome - Really appreciate the good service. Fender has a factory repair facility in Virginia, but these folks are better. These folks are a little further away for me to drive but it was well worth it. Can't say enough good things about them. Big Mike thanks you. read more

Well, Here is my story. I took a Yamaha S80 Keyboard in for cleaning and minor repairs in Feb or 2017. They charged me twice what I thought or would have paid my regular repair guy, if he wasn't overbooked. I agreed and called back in May to pick it up only to find that I was being charged additional 'storage fees.' For what they are asking me to pay, I could buy a new board. I did not agree to paying exorbitant fees. They refuse to give me the board, the manager (Jeff) saying I've forfeited my rights to get the board.. What!?! Been knowing this business for 25 years. Have heard the horror stories. And now this is mine. Better Business Bureau for sure. I guess we'll let a judge decide. Glorified pawn shop, maybe. Consider yourself warned! read more

I had an electrical problem with my Deluxe Reverb, and brought it to Pro-Tech. they repaired the electrical problem and replaced the tubes. I picked it up and brought it to a gig, and the tubes fried within minutes of the amp being turned on. I brought it back to see what the problem was, and they explained to me that the tubes had been installed incorrectly. The guy behind the counter was hostile and obnoxious when he questioned my understanding of how tubes worked. I explained to him that Pro-Tech had installed the tubes, and I hadn't touched them since. They refused to hand over my amp before I paid them for repairing a problem that they had caused. I paid for their own negligence. I've heard similar double-charging stories from numerous other musicians. read more

Pro-Tech came to my house and repaired my Yamaha Clavinova piano. Scott was very professional and courteous and did a great job. Price was reasonable. Highly recommend. read more

I brought my bass amp to ProTek for repairs/replacement of the input jacks. When I got it back, it now has a very annoying buzzing/hissing sound--a noise it didn't make prior to me bringing it in. I was told that what I was hearing was "normal" for the model. Nuff said. I won't be doing further business with ProTek. read more

Paid the bench fee of 50 bucks. They told me my stereo tube amplifier was fried. Said to sell it for parts because the power transformer--in his judgment--was fried. Took it home. I replaced the rectifier tube. Three weeks later, it's still playing like a charm. Save your money. Go elsewhere. read more

This was the only place I could find that could repair the power supply in my mixer. They are very friendly, and stand by their work. Totally worth hauling my mixer in from West Virginia. read more

Went in this business to purchase a horn/tweeter(driver) for my jbl eon and behringer powered speakers. I was told that the off brand horns work better than the originals , but unfortunately they didn't make it for my jbl eon , so I had to get the original one. I try the off brand one on my behringer apelar and it works great. So I decide to part ways with the jbl eon , so I try to return the jbl original horn/driver unopened and was told they don't take them back. No one in there told me about that policy and there no sign in the store stating that. It's a shame that when you go into this business and buy something everyone in there is friendly but when you try and return something the service disappears. As you can see on the pictures below amazon or eBay would of taken it back with no problems or excuses . Do your self a favor and stay away from this business and shop online. I been djing for over 20 years and never had experience service like this. It's unfortunate there's no other business like this around. I'm not looking for anything free, just wanted to get my money back for something I don't have use for...now I'm stuck with a horn/driver I can't use..SMH read more

i took my Yamaha DX7 to get a back-up battery replaced and it cost me $101! I hardly used it in the 11 months after and then the battery went bad again. Keep in mind that back up batteries usually last 5 to 10 years. i took it back and then the technician called me and said that the battery had been replaced and sounds loaded back in. He said that the volume was very low and that it would cost between $250 to $300 to fix!! He said that the amplifier problem was common?! I said that I would not approve the repair. He said he would call me back. He calls back 10 minutes later and said that another technician fixed the problem and that it would cost $96! Keep in mind that 2 other repairs by Protech were done incorrectly and it takes me 45 minutes to drive there! I complained about the repair cost and the owner waived the cost but said don't bring anything back for repair. He never apologized for his company's shoddy work Their mistakes cost me hours of wasted time and gas. Don't support this place. They should be run out of business! read more