TL;DR - Don't trust the sales person on delivery dates. Ensure that you thoroughly check your…read moreappliances before you accept them. Know your right to to refuse appliances that do NOT work (do not let them install it, you accept a broken/non-working product and then send a tech to fix it). And, prepare to spend a LOT of time dealing with them if there are any hassles. My washer went out, and I needed a replacement urgently. I came into their showroom and spoke with one of their sales team. He strongly pushed me toward two options, an Electrolux 517 or an Electrolux 617 both for the same price. I, of course, chose the 617 (the Electrolux 617 online gets great reviews, the 517 not quite as much). I was told by the sales guy that they'd be delivered on the following Tuesday, early Wednesday at the absolute latest. I paid for it, and waited to hear from the delivery people. The next day, I was told that the delivery would be on Friday, not Tuesday (3 days later). Ugh. The clothes are piling up. So, the delivery day rolls around, and they show up to deliver the unit. When it's installed, it 100% does not work. It lights up, but doesn't take water, and the door locks and won't open. They tell me to hang out and wait for the service team to come and look at the unit. I say that's not acceptable. I call the sales person, and while I'm talking with them, the service people leave, leaving the unit behind. So, in talking with folks (sales and service are "different divisions" and seem to use that as an excuse for why things can't get done), I finally get them to understand that I'm not going to wait several days for a service tech to come out and repair a BRAND NEW unit. They agree to pick it up and work on some options for me. After several hours, I reach back out to them to see what they plan to do. Note that they told me if we get a solution today, it could be delivered tomorrow. IF not, then it will be 5 days before they can deliver it. So, obviously, it's URGENT that I get something selected. They close at 6pm. At 5pm I call, and they offer me the "lower version" of the same product ("517") for the same price as I paid for the 617. Or, they said I could get the 627 (the newer unit) for $100 more, as they didn't have any more of the 617. After a LOT of hassle, they said they could do the 627 for the same price as the 617 they sold me. BUT, they have to verify the warranty (which makes no sense to me. If it's a new unit, why do they need to verify the warranty?). The next day, they finally delivered a working dishwasher. But, there was tooo much hassle and headache. Appliances a better way? Hrm... As a last note, my next door neighbor's washer went out about 2 weeks ago as well. They purchased from this same place. Their first unit was DOA as well. So, be SUPER careful. Make sure you get a solid test wash, and that things are working.

Refrigerator died in August but was lucky to find a new fridge from ABW. The new fridge (Samsung)…read morehad a door ding so ABW ordered a replacement at no additional cost. Scheduling for the replacement day and time was very poor, but finally new door arrived. The technician who did the replacement, Johnny, was great!! He was polite, respected my home and things, and was very quick!! It was a great experience. Johnny gets 5 stars The service schedulers -1 star

I had to replace our over the range microwave and was looking for a reliable place to buy it…read more Doing some research I found the brand and model I thought appropriate. Research showed that recent customer experiences with DAD's were good so I took a chance with them. Glad I did. Among their large selection of brands and appliances they had the very one I wanted on hand. The cost was acceptable. I set up delivery and installation and even before I could drive home their 3rd party installer was on the phone to arrange an appointment. It was only three days later they came and installed it. Installer was great, arriving spot on time at the beginning of the two hour window, doing a quick, through and tidy job of it. All-in-all it was a quick, painless experience. I have no hesitation in recommending them to others.

This is my 3rd purchase from Dad's. The first was under the original ownership and the others were…read moreunder the new ownership. This order was for a replacement washer/dryer (Miele). We knew the specific model we wanted and it wasn't one they carried in their warehouse. They said it would take a week to get (it took less). They also said it would take up to a week to schedule their installer (they use a 3rd party). So they call me on a Friday before the order ship week is up and say they have them in the warehouse and could I take installation the following Monday late morning or early afternoon. Indeed I could. The installer calls mid-morning to confirm the installation time. They come on time an perform a professional install with all old units removed and new units installed without a single scratch or ding (my install was underneath a countertop with slots for a washer and dryer as is usually done for a dishwasher). Overall smooth and no complaints.

My wife and I went to Gramaco today to look at Stone options for a redo of our kitchen and master…read morebathroom. We worked with MAYARA who is just terrific. She is knowledgeable, has infinite patience and gave us very practical advice. The new facility in Laurel is huge with an almost infinite selection of natural stone and synthetics. We can't wait to make some final decisions and get on with our project. Thank you MAYARA!

We have been seeking a material to use for a master bathroom renovation for over 2 years. Isabella…read moreRiccio and Denis Gama are consummate professionals. From my first conversation with Isabella to our warehouse tour with Denis, they understood our goals and guided us to choices we had not seen anywhere else. Isabella immediately grasped what we wanted and made perfect suggestions. Denis was helpful, knowledgeable and gracious. Save time and effort and make Gramaco your first stone choice.

I have used this business several times over the years and they have yet to disappoint. This time i…read morebought an under the counter GE refrigerator. They didn't have it in stock so ordered it from GE. It arrived as predicted within a couple of weeks. I got the call it was in and scheduled delivery. It arrived promptly and was installed and the old refrigerator was hauled away. I had compared pricing with several other appliance stores and Glebe was clearly the best value. I will be using them again in the near future.

The wonderful people at Glebe Appliances came to my rescue when another appliance store botched my…read morelarge order. The folks at Glebe were highly knowledgeable and offered speedy delivery. In the end the original store corrected their error (after great angst), so I was unable to follow through with Glebe Appliances. Next time I'll got to Glebe first!

As a long-time customer of Harper's, I will not be returning…read more We bought a GE washer/dryer from them in December of 2023. The washer made a loud and jarring "boom" sound when it began its cycle, and several times throughout the washing cycle. Harper's came out to look at it twice, and said that there was nothing wrong with it - perhaps it was a plumbing issue (though the previous washer had not made this sound). We had a plumber check it out and it was not a plumbing issue. We have listened to the very loud booms from the machine (which reverberate throughout the house) for 2 years until it stopped working last week. Our repairman said it needed a new control board, which he installed. This still did not fix the problem. His finding was that the "boom" sound was a defective drive motor, which was not detected by Harper's on 2 occasions. When I went to Harper's today to tell them about the situation they took no responsibility, telling me their repair person had looked at the machine and not found anything wrong with it, and unfortunately the warranty was up. I find this very frustrating, as there was clearly something wrong with the machine from the beginning, and their lack of getting to the root of the problem caused it to break after only two years. Yes, technically it is no longer their problem, but they could have done way better on this. Extremely disappointing.

Didn't get any sort of warm fuzzies from the sales guy. Really felt like we were A) bothering him…read morebecause we had questions or B) he felt we were not serious about buying or not buying quite enough. Almost seemed argumentative which was very off putting. We don't have time to spend playing around. Killer is, the gentleman lost a sale. They had all the right names and fair pricing. If this is our choice, we can go elsewhere.

Cant say enough superlatives about this company. Teri gave me a terrific price on a 76" sheet of…read moreblue pearl and installed it within a week of taking measurements. They will be a future go to for any kitchen/bath renovation.

I highly recommend Washington Marble and Granite if you are considering a remodeling project. I…read moreresearched and visited many granite companies in and around Montgomery County and by far they offered the best price and selection. They were so great to work with and treated me with kindness, and went out of their way to accommodate me and delivered and installed the most beautiful finished product. The installation team really knows their stuff and my kitchen looks like a showroom because of their highly skilled and detailed granite installation. It is worth the drive to Ijamsville to check out their selection and more importantly I felt they put me first and delivered an amazing and beautiful finished product. I highly recommend!

I was referred to Appliance Land, and the washing machine was what we wanted, but we had some…read moreissues when the delivery came. One of the two delivery people was discourteous and objected to having to walk through our garage and backyard and complained a lot about getting through our garage. I asked for some help installing another item, and he objected. After having a relatively good experience ordering the machine, we decided to pay a little more. But the delivery was not as expected.

Wonderful experience buying a new refrigerator. We have bought several kitchen items from this…read morestore and they do a great job. See Dette. Good price, courteous and local.

Be good to your vacuum for a low price. My vacuum Ethel had an upset stomach from cat hair, kitty…read morelitter, and everyday dander. I needed a place close by. These guys fixed her up in 2 days for a reasonable price. They returned my daredevil shiny bright red and looking Brand New! The customer service is great, the guy carried Ethel to the car for me. Also, there is parking around back and an entrance so you don't have to walk the long way around.

I had the most pleasant experience with Hyattsville Vacuum Service. I took my old oreck there for…read morerepair. The owner was welcoming, knowledgeable and responsive. He was able to identify the issue and repair immediately. He vacuumed the lint, changed the bag, added a new belt, and cleaned it in approx 15 minutes. I highly recommend this place.