The repairman from Bray and Scraf - Robert Beckman is to be commended. Sadly, he works for a…read morecompany that is severely lacking in Customer Service, however, if you are lucky enough to have him as your technician - your faith in humanity is restored. He is both knowledgeable and a true professional. Thank you Bob, for being the only good thing to come out of my appliance purchase from Bray & Scarf. Let's just hope it's at least 6 months before I need a repairman again!. This is ridiculous...

I was in the market for a Washer and Dryer. Came to the store like 2-3 times and felt like they…read morewere not trying to sell me anything i even gave my email, got their business card, spoke to 2 different associated. All they did was send me the specs, no price. Felt like I was being given a run around. I went to Lowes and got it for cheaper (based on Bray and Scarffs website price)

TL;DR - Don't trust the sales person on delivery dates. Ensure that you thoroughly check your…read moreappliances before you accept them. Know your right to to refuse appliances that do NOT work (do not let them install it, you accept a broken/non-working product and then send a tech to fix it). And, prepare to spend a LOT of time dealing with them if there are any hassles. My washer went out, and I needed a replacement urgently. I came into their showroom and spoke with one of their sales team. He strongly pushed me toward two options, an Electrolux 517 or an Electrolux 617 both for the same price. I, of course, chose the 617 (the Electrolux 617 online gets great reviews, the 517 not quite as much). I was told by the sales guy that they'd be delivered on the following Tuesday, early Wednesday at the absolute latest. I paid for it, and waited to hear from the delivery people. The next day, I was told that the delivery would be on Friday, not Tuesday (3 days later). Ugh. The clothes are piling up. So, the delivery day rolls around, and they show up to deliver the unit. When it's installed, it 100% does not work. It lights up, but doesn't take water, and the door locks and won't open. They tell me to hang out and wait for the service team to come and look at the unit. I say that's not acceptable. I call the sales person, and while I'm talking with them, the service people leave, leaving the unit behind. So, in talking with folks (sales and service are "different divisions" and seem to use that as an excuse for why things can't get done), I finally get them to understand that I'm not going to wait several days for a service tech to come out and repair a BRAND NEW unit. They agree to pick it up and work on some options for me. After several hours, I reach back out to them to see what they plan to do. Note that they told me if we get a solution today, it could be delivered tomorrow. IF not, then it will be 5 days before they can deliver it. So, obviously, it's URGENT that I get something selected. They close at 6pm. At 5pm I call, and they offer me the "lower version" of the same product ("517") for the same price as I paid for the 617. Or, they said I could get the 627 (the newer unit) for $100 more, as they didn't have any more of the 617. After a LOT of hassle, they said they could do the 627 for the same price as the 617 they sold me. BUT, they have to verify the warranty (which makes no sense to me. If it's a new unit, why do they need to verify the warranty?). The next day, they finally delivered a working dishwasher. But, there was tooo much hassle and headache. Appliances a better way? Hrm... As a last note, my next door neighbor's washer went out about 2 weeks ago as well. They purchased from this same place. Their first unit was DOA as well. So, be SUPER careful. Make sure you get a solid test wash, and that things are working.

Refrigerator died in August but was lucky to find a new fridge from ABW. The new fridge (Samsung)…read morehad a door ding so ABW ordered a replacement at no additional cost. Scheduling for the replacement day and time was very poor, but finally new door arrived. The technician who did the replacement, Johnny, was great!! He was polite, respected my home and things, and was very quick!! It was a great experience. Johnny gets 5 stars The service schedulers -1 star

3.20.26 My husband…read moreand I stopped in to shop for a new refrigerator, as ours was on the verge of failing. We had previously visited Costco and Lowe's, but after reviewing their in-store selections, we weren't satisfied with the available options. Brian, who works in the appliance department, was very helpful. We initially considered side-by-side models; however, we quickly realized that the size would make it difficult to fit through our doorway. Brian explained that delivery contractors no longer remove refrigerator doors when the unit has an exterior ice and water dispenser due to the internal hose connections. There was one side-by-side model available in stock, but it was far too small for our needs. Brian then suggested a counter-depth option. While this wasn't my first choice--since I do prefer having an exterior ice and water dispenser--we ultimately decided it was the best fit given the limitations. The delivery contractors arrived within the scheduled time window and were both friendly and efficient. So far, we are very pleased with our new refrigerator and truly appreciate Brian's guidance throughout the process.

Another Home Depot stop. I end up stopping at one of these more times than I can count now. I'm…read morealways in need of something and somehow end up being here. I knew how to get to this one as I had been to this plaza before. It was easy access and I was able to run inside. As I have said before, use the app to navigate around the store easier. Did so myself, found my items in no time. I opted for self checkout, no bag. With items in hand I think this was the quickest stop I had made at one of these.

Quick and responsive and friendly and really appreciated that. Resulted in a quick hire. They came…read moreas soon as the part arrived and were great to work with. Next appliance issue, this is who I call

Didn't end up using Vega for a service call, but he called back quickly and helped talk me through…read morethe troubleshooting that I was already doing. I eventually fixed the problem myself, that was not related to his advice. Turns out the built in diagnostics were misleading on this Samsung refrigerator. I just kept replacing the sensors until I found the bad one. At least he was honest and saved me a service call charge. I fixed it myself for about $100 dollars. The honesty was that he couldn't help and didn't want to waste my money. I appreciate that.

All around great service. I called one minute before they closed on Thursday and was still…read moreassisted. I explained that while I am no expert, there being a steady drip of water coming from my AC onto the basement floor seemed to be a problem. The woman helping me offered up that perhaps I should check my filters, but we could go ahead and schedule an appointment anyway, which could be cancelled if that was all it was. It's summer and I expected them to be backed up with calls. I was given the option to have a visit the following Wednesday, or someone could come by on Saturday morning first thing, though it would be at the emergency rate. I went with the latter. Ivan showed up Saturday morning, introduced himself and had the clog issue figured out within minutes. He explained what he was going to do to take care of it, and got to work. When done, he let me know other issues needed to be addressed, but it would be less costly if I scheduled those outside of this visit and also weren't necessary to fix the issue I had originally called about. He explained point by point what else they would do if I decided to set up the additional appointment, how long it would take, and the price. I paid my bill with Ivan, and was sent an electronic receipt with the plan. Ivan departed and the leak was fixed. All is well. Fantastic service.

Environmental Systems Associates replaced my furnace, air conditioner, and water heater years ago…read more I was happy with the work and equipment, and I thought the price was fair for quality work. A friend is convinced that I overpaid, but ESA was comparable to other quotes I was given. Recently, I smelled gas by my water heater - I had to be very close to smell it. Some people online say this is common, but I didn't want to take the risk, so I had ESA come out to check. They told me it was an issue, replaced the "bad" part they identified, and charged me $945. The new part also smelled like gas. I reached out to the manufacturer, Bradford White, and found that this is normal. I reached out to ESA to discuss their mistaken diagnosis and unnecessary replacement.. I called three times and sent three emails, but the only response I got was "someone will call this afternoon." Nobody called that afternoon or any other. In the end I had to issue a chargeback through my credit card company. I do not plan to work with ESA in the future. Edit: I've reached out, per the comment below.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

I had the BEST experience at Best Buy today thanks to Terry, Nedra, and Saad! They were so kind,…read moreknowledgeable, and genuinely helpful from start to finish. I came in looking for a laptop that fit my budget and my business needs (lots of Zoom calls, content creation, and video editing), and they immediately recommended the perfect one for me -- the HP OmniBook 5 Copilot+ PC, 14" 2K OLED Touch-Screen Laptop, Snapdragon X Plus, 16GB Memory. They made the process seamless, easy, and even fun! I honestly felt like a celebrity when they asked to take a photo with me, and I even walked out with a free Snapdragon tumbler. After retiring my "dinosaur" 2015 Mac (she served me well!), I couldn't be more excited about this upgrade. Now, I just need to figure out how to connect it to my double monitors Terry, Nedra, and Saad went above and beyond with their customer service, and I'm so grateful. I told them to hold on to that photo because it'll be priceless when they see me blow up in my business one day Thank you, Best Buy, for such an amazing team!

manager and his crew will back door items , and cheat you out the line for their friends…read more Beware of camping here they never have the amount listed because they back door any good items ,prepare to deal with staff taking the product and ppl in line be hustle

My washing machine worked intermittently so I called Olympus. This guy came and took my machine…read moreapart, shines his flashlight around and simply, said "there's nothing I can do, your main board is burned out, and they don't make the part anymore." Put it back together and charged me $75 and left. I then found the board Amazon, and replaced it myself.

First visit to repair dishwasher was bumpy, tech put in wrong part and it took 3 days to get the…read moreright piece in. That said, Rafael, the owner, took responsibility and came out with the original tech to correct the issue and seems to have gotten it straightened out. I appreciate his responsiveness and both gentleman were very polite and friendly. I'm hoping the issue (leaking) is not resolved. I did very much appreciate their quick response, both when I first called and in getting the part in/coming out. All's well that ends well.

I was a cash and carry customer to USA Cabinet Store in Columbia, MD. I needed all plywood shaker…read morecabinets for a reasonable price with decent turnaround time. After contacting several companies (and checking with big box stores), I decided to go with USA Cabinet Store for the Fabuwood Galaxy cabinets. Mahmut was awesome to work with in shoring up my design and getting my order turned around quickly. I have needed to go back to him a couple of times to get items I did not consider initially and things have been turned around so quickly, even my installer is impressed. Thank you Mahmut and USA Cabinet Store, I will recommend you to anyone that asks about our kitchen.

Great services and nicest people. Only one stop for…read moreremodeling your house. They have different levels and quality cabinets tiles countertop and all other fixtures. Highly recomended!