I brought in my car to have a bunch of self inflicted dings repaired from driving the grans around in Seattle. Up and down I 5. Parked out in the street in all sorts of weather. Aikido on 99 with no parking. Stuck in the mud at the horse farm. Parking garages at Trader Joe's, UGH! The car is great under the hood and I wanted the exterior to look as best it possibly could. Justin and his crew gave me a proposal in late November 2018. When I was finally able to bring the car in, last week, they were ready. Not only did they make the car look like new, they finished their work almost an entire day ahead of schedule, and this was with a couple of additional items that needed to be addressed. Not only that, they cleaned the inside of the car as well. I was referred to Pro Star by Johnson Glass. My neighbor has also had good experience with Pro Star, but I did not know this until I parked my car in his drive way to show off the results. Justin and his gang are like professional artists. I hope that I do not need to use their services again. But if I did, I would not hesitate to give them by business. read more

We absolutely could not be happier with the experience we had with Prostar Collision. My husband's F250 work pickup was badly damaged after an incident with a deer. He took it into Prostar Collision and we received the estimate the same day. They got us on their schedule quickly and he received his truck back almost a week sooner than anticipated! Their communication was fantastic! They kept him well updated on progress during repairs and helped us navigate dealing with a difficult insurance company. The quality of the repair was nothing short of amazing, his truck looks brand new! You would absolutely never know it had been in an accident. Their attention to detail was second to none, his truck came back beautifully detailed, inside and out. They even took the time to re-attach his trusty little hula girl to his dash! While I hope that we don't require their services often, they have absolutely earned our business for life. read more

Justin and the ProStar Collison team did a great job repairing our 2015 Tundra. I got two estimates (one from our Insurances 'Select Shop' which pencil whipped the estimate and spent all of 3 minutes looking at it, and the other from time ProStar, whom took the time to review it, explain the process and let us know WE are the customer- not our insurance. Even being Apples to Apples comparison- Insurance subsequently did gave us a round of headaches because of being a 'non-select' shop, however ProStar worked through the minutia keeping the OWNER of this truck in mind first, and repaired the front-end damage back to the like new condition when we purchased it. The high quality result of the repair, communication and professionalism is why I will refer them to others & return if we ever had body work needed again. read more

Unfortunately we were the victims of a distracted driver and the damage required the whole side of our truck bed to be replaced. I took the truck into ProStar without an appointment and was helped immediately and a quote was sent to us and the insurance company just a couple hours later. We had an appointment to get it fixed the next week. Justin was a great help in dealing with the insurance and the adjuster to make sure they would pay for all the damage our truck sustained as well as keeping us up to date on any information about the repair and time it would be complete. When we picked it up it was sparkling clean and looked better than it did when we dropped it off. We would recommend ProStar to anyone who is looking to get their vehicle fixed, and fixed right! read more

Thanksgiving '17 didn't go start out how we'd hoped, my husband crunched his '08 Toyota Tundra into Dad's house... However, Justin and crew at ProStar here in Ellensburg did a fantastic job of making his truck look new again, just in time for Christmas (thank you again!). ProStar provided a detailed estimate right away, and then worked with our insurance to complete the needed work - in the end we simply paid only our deductible, as expected. Truck is straight as an arrow, perfect match on hard shade of green with metallic flake, uniform gaps on all replaced parts. We also appreciated the very affordable loaner car for local use during repairs, and for the really nice inside/outside detailing before we picked it up. read more

ABSOLUTELY AMAZING!!! I had my truck only 3 months and someone slammed into it while parked in front of my home. I've never had to deal with anything like this in 40+ years of driving. A call to ProStar was the best call I ever made! Justin and his staff were supportive, helpful, and guided me through the process each step of the way! I got weekly updates so I was always apprised of the status of my truck. Today I picked my truck up. UNBELIEVABLE!! Better than the day I drove it off the lot! Not a sign of any previous damage. I will ALWAYS RECOMMEND ProStar Collision! Thank you ProStar for making an otherwise horrific experience literally hassle free!! read more

I highly recommend this business if you have any body work that needs to be done on your vehicle. I had the unfortunate mishap of hitting a raccoon doing 70 on the freeway. Took the entire front of my car out. They fixed it in a timely manner and had the best customer service around. Justin called me at every turn to let me know where they were with the repairs. They also took care of all the insurance business for me. I just cannot say enough about this business. I'm beyond satisfied and happy with the results !!!!!! Justin and his crew are very professional and skilled. I highly recommend ProStar Collision !!! read more

Very easy process and top notch workmanship. Justin at ProStar made the whole process as painless as possible. From stopping by for an estimate that took less than five minutes to communicating directly with my insurance company, I could not have asked for a repair experience. The work was completed on time and the car was waxed and detailed when I got it back. My car looks better than it did before the collision, these guys seriously know what they are doing and I would choose them again in a second. If you are looking for a trustworthy and quality place to have your car repaired look no further than ProStar. read more

I spun out on black ice and did quite a bit of damage to my Toyota Tundra. It's heavily modified in that I use it to haul sled dogs, so there is a large plywood box on it instead of a bed. They did an awesome job fixing the damage and when I picked it up it looked (and even smelled!) like new. It took longer than expected but they were good about communicating with us about what was wrong with it (2 bent axles) and why there was a delay. They even replaced some of the wooden understructure of the dog box that was damaged. Very impressed! read more

My car was backed into the other day by a truck. I took my Jeep Grande Cherokee in to Pro Star Collision two days after the accident, after being referred to them by Seth's Motors in Ellensburg. They quoted me three days turnover... they were done in 24 hours! They matched my paint PERFECTLY (which is hard to do on a 2002 Jeep!). They even washed and detailed my car as well!! All of the staff are incredibly nice, fast, and most of all HONEST! I love them and will be going back there should I have anything else happen to my car! read more

Wow - Justin is amazing. A young man backed into my car in a parking lot and although it was a light hit, my fender crumpled. I was worried about what this would do to his insurance future because I always assume even the simplest body work costs an arm and a leg. Justin said he could pop it back out, gave me an amazing price, and fit in the work the same day. I was delighted by the service and the quality of the work. And the young man was delighted that the insurance company didn't have to get involved! read more

I had my truck repaired after a rear end collision about two months ago and Justin and his crew did a great job. I recently returned to have some cosmetic work done on the rest of the truck and again they did not disappoint. I was given a quote for the work, the time frame for the work and was contacted weekly about the progress of the work. The finished truck looks great, ProStar is professional, friendly and their costs are reasonable, I would highly recommend them for repair work. read more

Our car was in a terrible accident. Justin at Pro Star, was professional, sympathetic and expedited the process. Especially considering we lived in another state and were stranded. He assessed the damage sent pictures to our insurance, all within hours of the accident. I have never had such a good feeling about a place and the people who run it. The place was very clean also. Would highly recommend this place. Will do a good job and get you on the road again quickly. read more

Once again we needed ProStar, and once again the customer service and work was second to none! We were very happy from the time we dropped by for the initial estimate to today when we picked our car up. Nothing was promised that wasn't delivered, we rec'd calls from Justin just letting us know where the repair was at (really? People still call the customer and keep them updated?? WOW!!) And the work perfect, as well as a detailed looking car when we picked it up! read more

I was able to schedule an appointment very quickly after receiving a very complete estimate of parts and labor for the rear damage to my Toyota Highlander. The completed project was amazing and my car was returned to me thoroughly cleaned inside and out. Prostar had been recommended to me by the garage I use and trust for all my car needs. Justin was great! I would recommend ProStar to anyone and would definitely use them again for repair work. Julie L. read more

This is the second time I've had one of my vehicles worked on by ProStar collision. Both times my vehicles came back looking better then they did before the accident. ProStar does amazing work. Justin and his staff are great to work with even when the insurance companies are giving you and the shop troubles to get it done right. They don't cut corners and do awesome workmanship. I would highly recommend ProStar to anyone that needs there vehicles worked on. read more

This place is amazing they have the best customer service. They helped me in every way possible to get my car fixed. They know what it takes to get the job done right. They fixed my car beautifully and even touched up some spots on my car for me, and I didn't even ask. When working with the insurance company they knew exactly what to do. We are so happy we went with them. I will refer everyone. Thank you again Pro Star Collision Sarah Rochester read more

Courtesy and professionalism every step of he way. Keep me informed regarding repair progress and worked with my scheduling needs. Workmanship and results exceeded my expectations including a complenary interior detailing. So happy I chose to go with Prostar for my post collision car care. They worked with my insurance directly once I chose Prostar and I didn't have to worry about a thing. Upper County awesome option. Thanks Team Prostar! read more

They were great! Fast friendly and professional. The best part was that they stood behind their work and made my satisfaction their top priority! There was an issue with the repair (that was not at all their fault) and they went over and above to remedy for me! I will go back if ever I need body and paint and I do not typically give reviews and recommendations but these guys earned it!!! Well done!! read more