Dr muller is a wonderful person and very carrying dr, she is very knowledgeable about her work…read more Staffs are always friendly, helpful and professional. Facility is always clean, sanitized. TV and the entertainment system is above and beyond. Always there is a give a way bag after each visit.

Overall my experience here was less than expected. I have had no ability to get a cleaning done due…read moreto their ever changing schedule and being booked months out, and the emergency care I received left me in pain and ending up getting a root canal and even that did not remedy the pain in total. It took MONTHS to not have pain daily after repeat adjustments and multiple temp crowns. I had a break so likely the trauma caused would have resulted in a root canal but I don't feel like they were conservative in their approach with me and my tooth was filed down to nearly nothing. Another dentist mentioned this could have caused the delayed healing and extended need for time to reduce inflammation. I have days even still that the tooth does not feel right. It's been about a year. That isn't a good feeling with having spent thousands on ONE tooth. This was my first crown and I have good teeth and hope to never have to be back in anyone's office for another but I have thankfully found a good dentist that I don't have to question.

This was one of the most frustrating and unprofessional experiences I've ever had with a dental…read moreoffice. A few days ago, I called to schedule appointments for myself, my wife, and our two daughters. I spoke with someone at the front desk who took all of our information and said she found appointment times that would work for all of us. After putting me on hold for about 15 minutes due to "system issues," she asked me to repeat all of the information again--which I did. Then, about 25 minutes into the call, she suddenly laughed and said, "I'm so sorry, I'm actually just an intern--I can't schedule appointments." She transferred me to her "boss." A few minutes later, another person got on the line and started the same process, running into the same issues. Then, about 7-10 minutes into that call, she also said (laughing), "Sorry, I'm actually just an intern too--I can't schedule appointments. Can we call you back tomorrow or the next day?" I'm not exaggerating--this actually happened. I called back today to follow up (the only reason I was trying to use this office is because they offer pediatric dentistry, whitening, and ortho all in one place). The phone rang endlessly multiple times. When I finally got through, I was routed to an AI assistant. I hung up and called again, reached someone who couldn't hear me, and then got hung up on. Calling back again led me right back to the AI system. At this point, I have zero confidence in this office's ability to handle something as simple as scheduling--let alone actual dental care. I would strongly recommend looking elsewhere.

I have been a patient at this dental office for some time, but unfortunately, I had a very…read moredisappointing billing experience that I think others should be aware of. In late 2026, I received a call that my regular dentist at this office had left and that I would be assigned a new dentist. I agreed to this as it sounded like a default and I had an ongoing relationship with the facility. What they did not tell me is that this new dentist was not credentialed for Delta Dental (out of network) - one of the largest insurance providers for dental services. I can go almost anywhere with my coverage. In January, I had a major service performed on my teeth. It wasn't until I received a check in the mail from Delta Dental to pay to the dental office on January 29, 2026 (which was not the standard process) that it was implied (after I called) that they "may be" out of network. Their lack of professionalism and transparency around insurance status and costs is going to cost me upward of $1000 unnecessarily and a lot of back end administrative work between my insurer and them to get them paid the contract price for the insurance share. If I had a clear choice between Dental Office of Prosper and any other dentist to save thousands, I clearly would have chosen another dentist. When confronted with this they said they would put a note in my file that I want to be advised of a network change prior to service (well duhhhhhh). When I expressed interest in not ever doing this again, they indicated that the doctor in question is almost credentialed and will be by the end of the month. I think this whole effort of secrecy on the dentist's major in-network status is a hustle to keep clients. I plan to make a report to: - Delta Dental member services - Texas State Board of Dental Examiners - Texas Department of Insurance I hope the office improves its insurance verification and communication processes so that other patients do not experience the same situation.

In September 2025, I took my minor children to Prosper Smile Studio for the first time. My daughter…read morewas treated by Dr. B, and my son by Dr. Jain. When it comes to my family's dental health, I don't mess around--I mean business! Like I'm so serious about this, I literally fly us all back to LA specifically for our biannual dental cleanings! From the most awesome dentists, dental assistants, and hygienists to the front office team--McKenzie, Solomon, and Janelle--finding another team as capable, caring, knowledgeable, warm, and welcoming, would definitely give other practices a run for their money! I can confidently say that Prosper Smile Studio matches my dedication--they mean business just as much as I do, if not more!

I found this place online. It's in a great location! My hygienist was very outgoing and did…read moreeverything to make me feel comfortable. The front desk people were nice and down to earth! I couldn't be more pleased! Best of all, they are close to my house!

I have always been terrified of the dentist and therefore I let things go.That should have been…read moretaken care of long ago. The minute I stepped into this facility.I felt comfortable and I was treated respectfully and carefully with regards to my fears and pain. Doctor is an amazing dentist, and her staff is equally as amazing

If you're looking for a dentist who's ethical, skilled, and truly cares about patients, this is the…read moreplace. After being told by another clinic that I needed an expensive procedure, I came here for a second opinion--and I'm so glad I did. Dr. Doan was fantastic. He listened to my concerns and was thorough, compassionate, and honest. He took the time to review my situation carefully and explained a different treatment option that was not only less invasive but also saved me a significant amount of money. It was clear he genuinely had my best interest in mind, not just the bottom line. The entire staff was warm, welcoming, and incredibly professional. The front desk team made check-in a breeze, and I was seen right on time. The office itself is spotless, modern, and equipped with the latest technology, which made me feel confident I was in the best hands. Highly recommend for everything from routine cleanings to second opinions and beyond!

New dental office, all I can say is "wow" they're right across the street from Kroger…read more Yes, they really raised the bar for dentists! Everyone from the office to the technician to the Dr is amazing. So many friendly people I can't name them all! They helped me beyond what I ever imagined. I'm talking everyone there, they do care and showed it. I've never had this type of experience before. Thank you, thank you Dentistry at Saddle Creek.

My husband and daughters were harassed by this business and would not take no for an answer when…read morethey tried to force a 'special type' of gingivitis cleaning which would cost over $150 out of pocket. They only needed a regular cleaning that would be covered with our insurance. My daughter texted me from the chair sharing that she felt uncomfortable when they insisted and wouldn't leave her alone so she left with no cleaning. They charged her $100 without her knowledge even though she told them she didn't want it. Husband was charged $300 for antibiotic to a tooth that he told them he was pulling out in a week at Dental Surgery. They didn't listen and still went ahead with it then $200 for a special cleaning they insisted. My other daughter was treated the same and charged $100. I chose another dentist after hearing this and was only charged $15 for my copay to do a cleaning and exam and received much better treatment. We have not received refunds back to our credit cards although we called over a handful of times. Read below and you'll see that other patients experience. I would not recommend this dentistry to anyone, there are many others that are honest and trustworthy.

This was my first visit to Prosper Smiles and I am very pleased that I chose to book my cleaning…read morehere. The front office staff greeted me upon entering, and the facility is beautiful and clean. I was only in the waiting room for a few moments before they called my name. The dental hygienist Lily was very nice and very patient while recording the long list of my medicines. She did a great job explaining everything that she was doing and gave advice on how to prevent future problems. Afterwards, Dr. Patel came in and looked over my x-rays. He was also very polite and welcoming. he listened to everything I had to say and was thorough in ensuring he addressed any concerns. I would give this a 10 out of 10 they did a great job. It's a clean facility, has great staff, and I did not feel rushed at all. Also, they didn't try to sell me on any extras or things that were not necessary.

I don't usually leave reviews, especially negative ones because I understand what it can do for a…read morebusiness. But my experience has been consistently negative that I do want to share so at least you know what to expect if you do end up going to this dentist. Ethically and morally do not recommend Prosper Smiles Family Dentistry. It has been my experience that this place values your money over your well-being. This is one experience out of multiple. I had an appointment at 9:00am. I received a call at 8:45am that I should not come in to my appointment until 9:40am-10am which I initially thought was fine. Things changed and it ended up being not fine. When I called to inform them I was scolded and threaten by the dentists wife/receptionist that with a cancelation fee, even though I was capable of making my first scheduled appointment if the times were not moved. Also! Payment is collected before you make eye contact with the dentist (even if you live local and can run and get a form of payment in less than 5 minutes, they will refuse to see you) so be sure to be prepared to pay them upfront or else they'll collect a down payment on the next appointment before you leave. Something that is again consistent to this practice value of your money over you well-being and health. I don't know, everyone has a different code of ethics and moral compass and this practices obviously does not align with mine. If I were you I'd rather drive 20+ mins to somewhere in Frisco/Plano than be treated like how I have been treated at Prosper Smiles Family Dentistry.

Where do we start? *Told my husband he had 3 cavities…read more.. Nope no cavities!! *Assistant asked me questions, yet when I was answering her questions, she rudely said, "when you stop talking, we can start working on your mouth". Neither hygienist were the friendliest. *Had a crown fall off. Went in to have them put it back on... she apparently did not clean all of the cement out, so crown was higher than before. He had to file the crown down to have my bite right. *They told me that black on my tooth was just minor outer damage and nothing to worry about.... Nope, Deep cavity.... Then later told me damage was so bad that I needed to get my tooth pulled, then would have to get an implant and they would do it and pushed me to get it done asap!! Nope, only needed a root canal. *Then when I contacted them to let them know that we found another dentist so to remove us from their contact list, they contacted us to tell us we had credits! What?? How long were they holding on to this money? Note: if they tell you that work needs to be done, Get a second opinion!

Wonderful experience, went here after having a very bad experience at another dentist. I was so…read moreterrified but they put me at ease and took very good care of me. My whole family goes here now! Adorable husband and wife team.

Dr. Trautman is the best dentist I've ever gone to and the same for my hygienist Kristi! I feel…read moremore comfortable at their practice than I ever have at previous places. They feel like friends and take interest in your life as a whole.

I came to Prosper Dental Health through the recommendation from our kids' pediatrician. She and her…read morefamily having been long time clients as well. The ladies at the front office were very friendly and had all my paperwork and insurance information sorted out by the time I got there. Of course, I filled out the patient info beforehand on my phone. I got to meet Dr Ralph and an assistant Katy before my checkup to help lower my dental anxiety. I have to say Dr Ralph was the first dentist to explain what the numbers meant when he pokes around my gums. No one else did that before! Thank you Dr Ralph. They are quite busy, so I had to come back the next day for my cleaning. Thank you Criston! My teeth feel wonderful after your service. She was very easy to talk to. I will be definitely be recommending them to those around me.

Just finished my first appointment and couldn't be happier with Dr Ross and her staff. They are…read moreprompt, professional and personable. They made sure I felt welcome and that I was well informed and comfortable throughout my appointment. And bonus, there's a tv above the chair to entertain you during your service! This may be the first dental appointment ever that I didn't want to end. I'll definitely be back!

From the owner: Ross Dental Studio offers comprehensive dental care for all ages, including preventative,…read morerestorative, and cosmetic services. Dr. Ross ensures a safe, relaxed environment with pressure-free dentistry, combining technology and artistry. Experience exceptional care from the moment you walk in. Book your appointment today!

I retired from the dental field after nearly 30 years before we moved to Texas and I did my…read moreresearch before coming here. I am thankful, because I 100% picked the right office for my family and I and I have total peace coming here. I cannot say enough good things about this office. First off, you can tell immediately that Dr. Chandler is a really good person in general and cares about people. He is also excellent at what he does. He also does what's best for the patient, not just the minimum. (Even when a patient would never know the difference either way.) He has the latest technology that many offices do not have, which means faster dental appointments and injections are not always needed. He is great with kids and his entire staff is kind and helpful. I would highly recommend this office.. and this is coming from someone who values excellence in dentistry and patient comfort. This office is exceptional.

My wife and I had a very poor experience with their billing clerk. She was rude and made us feel…read morevery bad. The billing department is horrid and obstinate. Did not get a receipt for our payment of $752.00 for regular cleaning and x-rays. The billing clerk rudely grabbed the credit card receipt from my hand. Have called the office numerous (leaving a message) times for them mail me a copy with no results. We asked for an explanation of the bill and she got real defensive. (Our only comments with this exchange was asking for an explanation-I did not raise my voice)