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Prosource Fitness Equipment

2.8 (4 reviews)
Open • 10:00 am - 5:00 pm

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10 months ago

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2 years ago

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Implus Footcare - It says "zero cushioning" on the package but did not list this on the website

Implus Footcare

1.4(5 reviews)
3.1 mi

Very disappointed. I…read moreordered $104 worth of Balega socks directly from what I believed was the official website. I've worn Balega for over 20 years, so this was not a random purchase. The product page did not clearly disclose that these were "Zero Cushioning" socks -- which is critical for someone like me with neuropathy and foot pain. That detail only appeared on the packaging after delivery. The socks were also far smaller than expected, despite ordering X-Large. I contacted customer service on February 14 requesting a return and refund. I received only an automated response (Request ID #103813). After multiple follow-ups, there has been zero response. No return instructions. No refund. The socks remain unused and in original packaging. For a brand with such a long reputation, this level of customer service is unacceptable. I am now disputing the charge with my credit card company.

I'm not even sure that Implus Footcare or Implus LLC even exists in reality. I've asked the state…read moreAttorney General's office and Citibank for help in resolving an issue where they sent me the wrong insole size, and after I followed all instructions I could find to contact them for a retunr, they have NEVER contacted me (other than an auto-reply bot). They won't respond even to those entities. Anyway, there is NO customer service, NO attempt to contact the customer let alone satisfy them, and NO way to engage them. DO NOT BUY FROM THEM.

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Prosource Fitness Equipment - fitnessequipment - Updated May 2026

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