Implus appears to be an umbrella for various brands or sports clothing and equipment, including SKLZ, ROCKTAPE, and WINTERTRAX. I bought a pair of their WINTERTRAX MEN'S ALL WEATHER OVERSHOES from Dealgenius on ebay. The seller advertised them as fitting Men's size 11-12.5; the package also has this rating, and it is imprinted on the sole of the product. I found that they would not fit my size-12 shoes. The packaging says nothing about sizing by different types of shoes. The ebay seller would take them back, but between shipping and return shipping, I'd lose money. The packaging is all about customer satisfaction: "MONEY-BACK GUARANTEE," "ONE YEAR WARRANTY," "FOR ANY QUESTIONS OR CONCERNS, PLEASE CALL" etc. I emailed, and their customer service rep denied the mis-sizing, said return to the seller. I then phoned. The rep was quite polite, checked with her supervisor, and then said that "they recommend" adding a size for this or that - but where on the box (with a hang-tag, designed for retail display) does it say so? She then said that ebay is not an "authorized seller" (although the ebay seller also sells them on their website) and thus my warranty is voided. She said they ARE sold on Amazon, where there is also no discussion of sizing, but a whole lot of down-rating reviews complaining about SIZING. Sigh. Well, if they don't take a hint from bad reviews, and customer service is told to deny & deflect, rather than listen and learn, you've got to wonder about their "20+ in-house brands and growing," as their website boasts. Buy their brands at a brick and mortar store where all it will cost you to return them when you find out what's wrong is a quick drive downtown! read more