Holiday shopping at the brier creek store in Raleigh. I knew they would have a great selection of…read moreUNC gear and was hoping for some sales to take down what are normally prices a bit higher than other big box retailers. I hit the jackpot on some clearance items without the need for any service assistance but the cashier was fast and friendly for a quick in and out shopping experience on super Saturday.

Big store, plenty of inventory. Needed to get some socks for…read moremy husband- (shipping is pricey) When I entered a nice associate asked if she could help, then walked me to the socks. I thought I would be in and out- nope. Only one cashier and it was backed up. When I finally checked out I decided maybe I should have ordered online.

NOT impressed with this place! I really hate to leave a negative review anywhere, but this place…read moredeserves it. How is it possible for them to host "major liquidation" and "going out of business" sales for SEVERAL years?? Not only do the sales people make you feel extremely uncomfortable while you're trying to shop, but they don't even honor their discounts on half of the items they sell! I have visited the store quite a few times, each time I've left disappointed. I've interacted with a few different staff members and they're all unapologetically rude. I will be happy to drive farther to a different store, that sells the same items! If this company doesn't go out of business for real, they really need to make some major changes if they expect to keep any customers.

Very very disrespectful and followed me around the store like I was trying to steal and every shirt…read moreI looked at the clerk had something to say to I just felt uncomfortable an left!! THE STORE IS A MESS SO YOU HAVE NO CHOICE BUT TO DIG THREW STUFF!! NEVER GO THERE AGAIN

Gina was so personable and fun with my dad, who was visiting from out of town and needed to replace…read morehis old shoes. It took some convincing to get him to the Carrboro location, but it was crowded and my dad got frustrated with the wait. Gina at Southpoint was available as soon as we walked in, and her sunny personality put him instantly at ease. She got him on the foot scan, listened to his wish list and brought out a few different pairs that fit the bill. They didn't have the color he wanted in stock, but she gave us all the info we needed to order them online - a happy convenience as they'll be shipped directly to his house. Five stars for Gina and Fleet Feet Southpoint!

Clean store, knowledgeable staff, good inventory. We walked on the pad to see what was best for our…read morefeet and were directed to certain brands/types. I will definitely be back.

REI in Durham is my go to place for trail running shoes…read more They have great brands like Altra and Saucony to name a few. I've always gotten excellent service while shopping here for running shoes. Maddy has helped me on two different occasions with picking out shoes, she does a phenomenal job at suggesting shoes and giving you time to make decisions and not making you feel rushed. Great value on trail items like backpacks, shoes, socks, bikes/biking gear and other items. Definitely check out REI in Durham *I live in Raleigh but, travel to Durham to go to this REI.

My father took me to REI for my Christmas present and decided upon a green heavy weight long sleeve…read moreshirt. It is high quality and very comfortable which is what REI produces all the the time. My brother loves REI and swears by their product because it has great value for the price and lasts a long time. The service is Ok at REI and the staff are very knowledgeable about the products. They are willing to help you out and answer any questions you may have on their clothes. REI has a wonderful selection of products and is very top notch quality 100% on all of their products. They are a bag free store which is great for the environment. REI is a great store and you get a valuable product for the price you pay for on whatever you purchase at the store. That is all I have to say about REI.

I was highly Unimpressed. Rude staff. Seems to me that a class in customer service or public…read morerelations is needed. Not worth the stop.

owner is unkind and unprofessional. who you are outside of business matters just as much as who you…read moreare during business hours, and the owner doesn't hold back online when he says racist and derogatory things. apparently this is well-known though? when i shared my experience with friends, they essentially said "well, we could've told you that", so my advice is to steer clear. hopefully these behaviors will change in the future, because there's plenty of people like me who are more than willing to support small businesses, but don't feel comfortable supporting someone who fears others down for no reason.

Over all I had a great experience with my first visit. Unbeknownst to me this store sale a lot of…read moresports gear. I was greated as soon as I entered the store by two associates. I was able to shop around without someone shadowing over me. Once I made a selection and ready for purchase I was told about shoe care. I've purchased alot of shoes form other retailer's never has anyone talked to me about shoe care. To me this made the experience stand out with the idea of "above and beyond". Keep up the good work!

Outrageous lack of customer support. I bought a SKLZ soccer goal that I am overall happy with…read moreexcept a small piece broke. No big deal. I wanted to purchase a replacement part so I don't have a $200 pile of junk in my garage. I don't even want them to send me the piece for free. I want to PAY. Emails sent. A month goes by. Another email sent. No reply. Calls made. Noone picks up. Noone returns voicemails. It's been months with absolute silence on their end. I can't even believe a company acts like this.

Customer service is non-existent. Don't bother trying to contact via email or the form on their…read morewebsite; they won't respond. Shipped the wrong size; I contacted them the day it arrived (Jan. 11) and I still have not been contacted as of Feb 16. I have contacted the consumer protection division and my bank in an effort to get a response.