Owners beware. Even if you take over the mgmt of the property, they will want you to continue to pay the mgmt fee until the entire lease is finished!!!! Go to Renters Warehouse. These people will nickle and dime and automatically take their cut. read more

Watch out for this company!! Things were not done prior to our moving in. The house wasn't in the greatest shape since they took a foreclosed house flipped it in less than 30 days. We took it because at the moment we didn't have a choice. Had a sewage backup (not our fault) and were treated as if it was a clean water backup. We had sewage backed up into our dining room and they were refusing to replace the carpet (wanted to just clean it). We have several children with allergies and a newborn child. This was truly unacceptable. We had to get upper management involved in order to resolve the issue. We were out of our house for over 2 weeks and did not get it fully resolved until after 3 weeks. No apology...no offer to compensate us for our hotel room. They never sent a professional company to the house to even clean the floors, cabinets, etc that was exposed to the sewage. Several issues with the house while we were there. Now that we have moved out we spent 2 days cleaning and painting the house only to be told we owe them $2200 in charges for carpet replacement (carpets had NO STAINS-normal wear and tear), light bulb replacement (none were out when we left the house), painting (we painted and left extra paint at the house), filter replacement (we replaced the filters and left extra on property), garage openers (that we never received). I will NEVER recommend this company to anyone. We will be taking legal action against this company to get our deposit back. read more

Every time you call there is no one available to answer. The receptionist Holly is not customer oriented at all and will send you to the wrong extension if you are not over the top nice to her. read more

Day 7 with no A/C....I put in a maintenance request last Sunday. There's some impossible to find part that needs to be shipped from Houston. The wrong part arrived Friday. I was then told it would be fixed Sunday (today). No phone call, no repairman. I have 7 yr old twins. One is asthmatic and also pets. I have just never seen a company care less about it's tenants. read more

If I can give 0 I do it. This is the worse company for rent. NEVER RENT WITH THEM. They charge $570.00 when we left the property and didn't review or compare our checklist when we moved in. At the end after two months and without any evidence they kept $200.00 because we don't want to still waiting for our money. Without photos or evidence. Against the law. They take advantage that they have the money in their hands. Is a nightmare of company. If you see Emily Byington in the name ... run from her. She's the worst manager that I've ever known . read more

dont use or rent from this company!! they dont fix items that they are required to fix or they send people who have no clue over to try some lame attempt at a fix. they say a company has been assigned to fix it but then that company has no idea of how its too be fixed, so its done incorrectly and looks horrible. or the supposed company works a couple hours and leaves their mess for days, even weeks unfinished. stay away and rent from someone else!! read more

If only I could give minus stars! This rental company has the most despicable ethics of all time! Do NOT expect to get any of your precious deposit back, they will find a way to steal it from you even when you have taken photos of the initial state of your rental, and have listed all that is wrong from the very day you rent it. They will create a scenario or problem that will make you pay them for issues that never existed. No matter how perfect you take care of the property, Property Frameworks will NEVER EVER refund your deposit, and even if they do, it will probably be about 10%. If you rent from them, expect to never see any of your deposit, EXPECT to lose money from the moment you sign the contract! read more

If I could give this company a minus star I would because 1 star is too nice. AT&T dug up our backyard and laid fiber optics. Later that night, our plumbing went crazy. Bubbles in the toilets, sewage in the tubs and sinks. We immediately put in a maintenance request through the portal explaining the plumbing and yard situation. 2 days later a plumber from Null Plumbing comes out and states "we flushed fem products in the toilet". We explained that wasn't possible as no one in the home has a need for them. The next day, the plumbing once again goes crazy. We put in another maintenance request re explaining the situation with the yard. The same plumber comes out and states "we flushed a baby wipe". We explain this isn't possible as we have NOT been able to flush ANYTHING. Later that night, the plumbing once again goes crazy and we put in another maintenance request. 1 week later, another plumber comes out and states there's nothing he can do, there is an issue with the main plumbing line and the "backing up" will continue until MAJOR work is done. We contact Property Frameworks and they advise they will have to send someone out to get a quote. 2 days later, the Null team comes to review the ACTUAL problem. We are told by the leasing company, they are getting a second quote because it was too high. 3 days later a second company comes out to assess the drains and yard. Property Frameworks contacts us and lets us know they are waiting on the owner to approve the work. 3 days later the utility company comes out to mark the yard, the same day a second company comes out and states they markings are wrong. This all started Nov. 30, 2020, as of today it still isn't fixed and sewage is still in all of the tubs, drains, sinks, and toilets. The house smells like squatters have been living in it and my family and I have had to stay at a hotel for almost a month. We requested them to pay for our lodging and give us a refund of Decembers rent as we have been out of a home and the Property Manager Kellie advised "to contact the 3rd party utility company who did the digging to get reimburse for our expenses." and to sweeten the deal, it's Dec. 21st and they took January's rent out TODAY! Unfortunately I have paid my rent up through May 2021 on the portal and can't pull it off or stop them from receiving payment. I wish I had been as diligent as they were when they put us through all the background checking scrutiny. If I had done my research, I would have never rented this property knowing it was under their management. read more

I am the owner of a property in Burleson, Texas and kid you not, I am extremely frustrated by completely non-professional attitude of this property management company. I have been calling and email them for days and I am yet to hear from. After being left with no other option, I have to write this with utmost disdain for such slackers. One more day, they don't respond and I will no option but to have legal case filed about lack of complete negligence. They employed some shitty contractors and the tenant had to find a good contractor to get the fix done. Am going through the worst experience you can imagine. I am available for further details if you need me. read more

I have been renting a property through them for the last 6 months and they are the absolute worse at responding and getting issues resolved. No matter how many times you call, email or text they will not respond at all. I've never had to deal with a company with such poor client treatment. You place service request through the portal and they just close them out like they were never there. This is by far the worse experience ever. I wish there was a way to give negative stars because they don't deserve any at all. read more

If you would like your deposit at the end of your lease you should reconsider this company. If I could give negative 100 stars I would. STAY AWAY...I originally wrote a review about how this company and deleted the review after speaking with Joshua Farmer. This company sent my account to collections for 50.70 without ever sending me a bill for the balance to pay. Joshua Farmer pulled the account back from the collection agency and I made the payment. (Thanks Joshua) I sent this company a money order for the balance, the money order was 51.00. I even have an email from Joshua Farmer saying my balance was 50.70. This is my problem with this company they will keep your deposit. Below you will see pictures of the balance ledger they sent me in the mail after paying the 50.70. Please pay attention to 09/06/2017 where they made up an amount to keep my 30 cents. Yea as small as it is they kept. They also kept my deposit of 1250.00. You can do the math for yourself but I will help you out. On the 1st page carpet is 255, blinds 65, cleaning 250, general repairs 125, painting 550, lawn care 5, the total comes to exactly 1250 my deposit amount. Also on the 1st page they lawn care at 44.80, hmm something seems a little strange here. They have lawn care for 5 dollars and 44.80 dollars, something isnt right. However, when you look at the second screen shot I submitted below the amounts is totally different. I started off with a credit of 20 cents, they charge me 50 for lawn care, 550 for paint, 125 general repairs, 255 for carpet, 250 cleaning and they say my balance for all this is 1294.80. How did the lawn amount change on the first page from 5 dollars to 50 dollars on the second page? Not to mention the 44.80 and the 5.00 would have been 49.80 and not 50.00. They made these numbers up to keep my deposit and get more money out of me. Still not convinced they are going to keep your deposit look at the 3rd page, I move out in October of 2016. They charged me 5.90 for utilities for 2 days but the utility company didn't bill me for this how can they bill me for this. Something not right!! This the killer right here almost a year later they charged me 30 cents for utilities on 09/06/2017 once again a made up amount. When we left the house we were in we had the house professionally cleaned and carpet was included. I had a lawn man cut they yard every 2 weeks and he made sure to trim the shrubs. On my last day there I had him come and do the yard again. It was fall time and if you know anything about fall time grass doesn't really grow like spring and summer time. They got over on me and I am trying to not let them get over on someone else. read more

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here is an update. The roof was finally replaced a couple weeks ago, but they have not repaired the sheetrock ceiling in the living area where the water came through. The ceiling is coming down in that area - hope it does not hit my 1 year old in the head. This property company is not one I would choose to go with again read more

Liz is dead on. I have had similar problems with this company. After an identity theft issue cause my accounts to be frozen my rent check was returned NSF. Because I had been in good standing they required me to fax a certified letter from my bank and they waived the late fee only. Now a month later I am being told that for the next 6 months I am required to provide payment by certified check. As of the 1st of March I had received no information on this and attempted to pay my rent online, as stated by Kevin in the comment, but was unable to. So I was forced to get a certified check and mail it. Now my rent has not been received and they are trying to charge me for the late fee. Kevin has the right to call Liz a liar but with 31 complaints to BBB and the fact that I am confirming many of the issues stated by Liz, more than likely you need to think twice before dealing with this company. Besides the issues with payment, the only way to have maintenance performed on your property you must use the online services. When I moved in the garbage disposal did not work. I placed a work order on it and was told that I needed to try to fix it myself or they would charge me. After several phone calls and documentation stating that it was broken before I moved in I was finally able to receive services 3 weeks later. This company is rude, disrespectful, and has poor business practice. I will never do business with them again and suggest that they make strides to fix their issues. read more

We rented a house in Carrollton TX through One Prop. We requested a walkthrough with us present in the house but they said NO. We spent an entire day cleaning the property before moving out and professionally cleaned the carpets. We moved out and One Prop sent a guy to do the walkthrough. The guy left dirty foot prints on the carpet and walls and took pictures of them. He claimed there were damages in the house. One Prop then kept $700 from our security deposit. One Prop was not able to provide any evidences of "damages" and some of the other "damages" were fabricated. I asked to provide invoices from the companies who supposedly fixed the damages but ONE prop refused. I assume that is because there were no invoices since there were no damages. We were going to file a court claim but we moved out of state and we would have to travel back to the state to file. Total rip-off. Someone has to file a major consumer lawsuit against the company as there seem to be a lot of negative similar reviews on the internet. If you absolutely have to rent from OneProp, when you move out, do not tell them you are moving out of state. They take advantage of this as you cannot file a small court claim in other states. Rent from owners directly. read more

I have never reviewed a business on Yelp; however, ONEprop Dallas' grossly negligent behavior left me no choice. The Better Business Bureau's description says it all: "ONEprop Inc. is not BBB accredited ... [f]actors that lowered ONEprop Inc.'s rating include: 34 complaints filed against business." -http://www.bbb.org/dallas/business-reviews/property-management/oneprop-in-plano-tx-43000740 OneProp will literally not respond to emails/voice-mails. Other times, when they do respond, the company informs you that: (1) you caused the defect/condition; (2) you are responsible for remedying the defect/condition; (3) it is still waiting on approval from the owner. We heard noises in the attic and called ONEprop. After three days of leaving voice-mails and receiving no response, we called the exterminator ourselves. He confirmed that five rats nests were located in the attic. Likewise, he indicated that approximately 20-30 rats were nesting in the attic. We called ONEprop to inform it of the disgusting and dangerous development and to schedule the extermination process. Despite leaving numerous voice-mails and sending emails to multiple property managers at ONEprop, no one contacted us. As of now, we are on day six of living at a house infested with rats and we still cannot get ONEprop to respond. It may be anecdotal - but our story seems to align with most other reviews. I have never had a worse experience with any service company. read more

I wish I would of read all of the complaints on Yelp, BBB, Facebook, etc. before renting from these people. They REFUSED to do a walk out inspection with us before we vacated even though I asked them twice and then proceeded to charge us $1449 to do touch up paint in the home to fills screw holes and minor paint missing. I read another complaint where they did the same thing to them and when I looked at the pictures they provided to prove the charge I was astonished. What a SCAM they are. We have rented for 10 years now and have never had a rental company charge like this for wear & tear. They also charged us $220 to re-clean the home even though in the pictures and my video I took the home was spotless. Then they charge us $65 to remove leaves & weeds in the flower beds. I am interested in other similar stories and willing to discuss a civil lawsuit against this unlawful company. We are also considering filing a claim against them in small claims court. Please reach out to me if you are interested as well. Make sure you take lots of pictures, document everything, even outlet covers and paint peeling of you will be charged for it. They have a poor BBB rating and a lot of complaints, with similar stories. Strange? No, just telling about how they conduct business. read more

Renting from one prop has been the worst experience with a rental that I have ever had. And I've had a lot being a former military member that served in 3 different states and another 3 after leaving. The bad part is I'm only 2 months into a 18 month lease. The problems started immediately upon moving in. The company agreed to provide us with 2 garage door openers via email communication. After getting our keys we asked where the garage openers were via email and the company didn't even respond to us. They sent an email to the rental agent my wife and I used. In the email they said "Your clients are asking for garage door openers after we already answered that question. we told your clients we do not and will not provide garage openers". My wife located the email that showed what we were to be provided and the one prop representative we sent it to even responded "that's good because we don't do that for anybody". This was the first issue so we didn't think much of it because after all of the back and forth they fixed the issue. Well that wasn't all.. We smelled gas and reported a gas leak on the one prop tenant portal (I'll cover this poor excuse for customer service later). After reporting it we received a call from the plumber they hired and he told me that he needs the gas company to come out to verify it. I responded that we could actually smell it ourselves and there was no doubt there was a leak. No luck with that so we called the gas company and they sent someone who verified there was a leak on Friday Dec 19th. This leak was so bad he said a 2 on his meter is significant and ours registered at 3. Our leak was so bad he said " I don't want to alarm you guys but you're lucky this home has not exploded". That sounds ridiculous but it hey were his exact words. He also told us the leak was so significant he would have to completely remove our meter until this was repaired. So at 9:00 am on Friday Dec 19th our gas is disconnected. remember this date and time because it's significant (no hot water, home heat, stove, gas dryer, or anything gas run. They left a number to call when repairs were made. We start the process again and contact one prop. He calls the plumber and the plumber calls us about 10am. Weather was rain forecast for the day which shouldn't even be an issue because people work in it right? Wrong. The plumber tells us he can't come until Monday because it's raining. I tell him how temperatures are 50 during the day and dropping to 40's at night and we have nothing. I try to convince him for 10 minutes and he still comes back with "what time is good for you on Monday". I reached my end and just told him I would find other means. Called one prop and told them the story and how Monday was absurd and another plumber needed to be called if that's the best he can do. The rep told me he would call me back. After 15 minutes they say the plumber will come at 9 am on Saturday the 20th. It would be better the same day but I'm relieved we won't go the whole weekend. So for the night we decide to just buy space heaters for our bedroom and living room (that decision was a life saver after the entire adventure we had). Well 9am comes and goes. At 1pm after no call or arrival from the plumber Call him and he simply replies (I'm on the way). No reason why he didn't come on time or even lift the phone to call. 2:30 he shows up and begins repairs. Even he is amazed at the amount of gas leaking from the house line. It wasn't even an appliance. He said the person who did the last repair didn't use thread sealant on one side of the gas valve in the kitchen that ran from outside. So the entire time we were in the house a constant leak has been pouring gas into our cabinetry and trapped until someone opens the cabinet to get puts and pans. But when you pull out pots and pans guess what you're about to do? Bingo!! Cook on a gas stove with freshly released gas. He finishes his repairs some time after 4pm and we attempt calling centerpoint but the problem is their actually closed by now. Closed all day Sunday. So the Friday to Monday with no heat thing turns to reality. Monday morning we call as soon as centerpoint opens. It's now Monday January 22nd. The week of Christmas so numerous employees out for centerpoint and nobody comes to reconnect our meter. Finally Tuesday Dec 23rd our gas is reconnected. So for 96 hours we're heating our home with space heaters, eating every meal out, and taking cold showers. We contact one prop about some type of compensation. They reach out to my wife via phone call and ask if the gas is back on to which she replys yes. Her job calls and she's unable to continue the conversation. She calls the rep back and no answer so she leaves a message. Christmas passes and no response so the following Monday I send a message via email explaining it all and the rep simply responds "your gas is back on right". Nobody has even contacted us since. Concerns ignored. Avoid at all costs. read more

So Kevin M., owner of OneProp reached out to me shortly after I posted this review. I responded to him, asking for his e-mail so we could discuss the issues I am having and he has failed to respond back. Today my property manager came out to take a look. He basically smiled and laughed at me. This company is a JOKE. They have had multiple chances and just don't care!!!!! RUN AWAY!!!!! RUN AWAY FAST!!!!! Wish i could give a rating of ( -10 stars). This is the worse company I have ever seen. read more

This is the most crooked leasing company in dfw. They will turn most every repair into something they can bill to the tenant. Jeff is the guy they use to clean up the messes. He is an arrogant smug self righteous fool. I highly recommend using someone else. They are not friendly to any of the tenants. We were never late with one rent payment and they still treated us like we're flopping in their rental home. read more

I am a home owner of a house I asked them to Manage. In my very short experience with this company I found them to be very unprofessional and careless in communication and with our funds. This company did not communicate to us when fixing things charged us for things that did not need to be done. I was treated like a tenant and not the home owner . I fired them 30 days after I hired them and it was the best thing I have ever done.....The only thing they did good was get us good renters...Other than that I was concerned that we would not get our rent checks as I felt that this company did what they wanted with it leaving us no rent . I wish I had read reviews prior to hiring them because I would have looked else where With that being said ..We have several companies we have had manage our properties and this one is the only one we have had this issue with..I wouldn't give them a star but there is no star option. This company takes your money all of it . read more

I moved into a home on 2/5/2015 and moved out on 10/12/2015 the property manager was well aware of me planning to move out in June of 2015. I paid a deposit of 2190.00, once moved out I got a balance saying I owed 1211.59 after the deposit was taken, which 1330.00 went towards the rent of October and late fees, that would have left 860.00 but somehow the company racked up charges beyond and past that amount. Out of the deposit, rent and late fees were charged, I do accept those. However I was charged for other items that were not even taking care of before I moved in. This company has racked up bills to take my whole deposit. I was told by the property manager when he did a walk through; "don't worry about the carpet that he needed to check the age of it" I was charged for the company having to paint and clean the outside of the front door 50.00 dollars, he stated it had smudges, not normal "wear and tear" and we couldn't even use the front door they had to come re-do the locks since the foundation is bad. So we had to use the garage. I was charged 143.00 dollars for light bulbs, really? Charged 80.00 for bushes to be trimmed when I had already had the yard done before moving out. Nothing was completed before I actually moved in, not even the cleaning. I had 3 property managers within the 7 1/2 months I was there, I have emails basically from every month I was there trying to get things done from the time I moved in but I still get a bill? This company intentionally racked up a bill so they wouldn't have to refund me anything basically charged me for every itty bitty little thing. I have gone back and forth with the Property manager and his manager but I am not getting anywhere. Please avoid renting from the company unless you just have money to throw away, I didn't care about not getting anything back, but the point of sending me a bill was basically a slap in the face when you had 860.00 dollars left to complete everything you needed. read more

Stay Far, Far away if you are trying to rent a property!!!!!!! I started out with Get There First Reality Company and then they were taken over by Property Frameworks. I was in my rental townhome for 5 years, I am a clean, great tenant. Sodded the whole yard and painted the front porch with my own money. I know I didn't have to do that, but this was my home and I cared for it just like it was mine. Never, ever could get them to fix anything in a timely manner. Sprinkler system broken for over a year (so much for the new grass) , garage door wouldn't close properly, broken microwave for 9 months, dishwasher that never worked properly (that was never fixed), air conditioner problems, sewer back up, and I could go on and on. They would send the most incompetent people when they finally sent someone. I took time off work to be there and 9 times out of 10 the person would tell me they didn't know what to do or that they couldn't fix. 3 years into my lease they jacked up my rent and 4 years in they slipped a change in the vacate notice from 30 days to 45. I simply missed it , my fault I know. When I went to put in a notice to vacate they came back and said "oh, it's now 45 days." Would not work with me at all. My rent was always paid on time, with the exception of one month when I ran into financial difficulties due to serious health issues and having to be off work unpaid. I did get the rent paid with all the exorbitant fees. When I got ready to move I made sure the place was spotless. I mean MOVE IN READY FOR THE NEXT TENANT! There were 2 blinds that were damaged and I tried to replace, but couldn't find the exact blind so I advised the company and expected that they would charge me for those. My deposit was 1,445.00 and 29 days later I received a check for 700.0. Yes 700.00. I moved on 5-18 and my contract ended 5-24. I was charged 250.00 for mowing, shrub trimming and "weed pulling." (The lawn was freshly cut and trimmed when I moved out and this is a townhome with a tiny back yard and no grass in the front. All shrubs were beautifully manicured with the exception of one that was slightly long and there were NO WEEDS) My Neighbor told me that the lawn guys spent no more than 20 minutes there that day (two weeks after I moved out)350.00 to replace 5 blinds (there were only 2 that were damaged), 50.00 for back door weather stripping replacement and bulbs (????) I have no clue what bulbs they are talking about!!!!! They will not do a walk through with you when you leave so that anything can be addressed. They tell you leave the keys and we will be by in a few days to check the property. This is ROBBERY!!!!!!!!! I will be fighting this and plan on taking these crooks to court if necessary. I have been a renter for decades and have NEVER not gotten back every penny of my deposit!!!!! My landlords always loved that I took such good care of things. I have NEVER dealt with a more dishonest company. If I could I would give them -000000000 stars. DO NOT RENT FROM THIS COMPANY. They are awful. read more

These people are shady. They will nickel and dime you and flat out lie. They claimed our living and bedroom carpets were pet stained and there was a strong pet odor. This is a lie, we had one small adult dog that is crate and outdoor trained and never had accidents in the house and was only in a crate in the bedroom. They wanted to blame us for 13 year old builder grade carpet and pad degradeing that should have been replaced before we moved in and replace it on my dime for $500. We cleaned and repainted issues that were in the house when we moved in. The house was cleaner when we moved out than when we moved in. Yet they also billed us for $320 whole house clean. There was still an imprint from the previous owner/Tennant's giant entertainment center in the carpet after living there for 2 years and multiple steam cleanings and vacuuming. That's how awful the carpet was WHEN WE MOVED IN. They constantly raise the rent to well over what the house is worth which is why we moved out. We only rented from them because we were in a time crunch because our previous house was being sold and we needed a house fast. They finally ended up re-renting the house for less than we initially paid after it sat empty. Avoid this company at all costs. read more

I rented a house from One Prop beginning in June 2007. Honestly, I haven't had any major problems just a few here and there until recently. After the last inspection of the house a little more than a year ago, I was informed by one of the previous property managers that the owner of the house thanked me for taking good care of his property. The problem didn't start until April 2016.My lease renewal was sent to me and it stated(as usual) I had until May 13, 2016 to have it esigned and sent back to One Prop(my current lease ends on May 31, 2016).. On April 25, 2016, I received an email from a One Prop realtor/broker informing me that the owner had requested that One Prop hold off on my lease renewal as he was considering selling the property and would like to obtain an appraisal. Two weeks later I had not heard anything so I turned in my notice to vacate on May 31, 2016. On Tuesday May 24, 2016, I received a notice that I had new charges posted to the portal($841.50). After calling the office I was informed that I am being charged for 17 days of rent in June bc my notice will begin 45 days after it was given. At this point I asked why because I was informed the owner asked One Prop to hold off on any lease renewal . Which means I would have potentially have to find somewhere to stay quickly. Regardless to what I asked the person who I spoke to just kept saying "you are being charged for 17 days of rent and if you do not pay you will be accessed late fees and we will place it on your credit report." I then asked can it not just be taken from my security deposit and after placing me on hold to ask someone, his response was" the short answer is yes but we are not advising this because the rent will still remain unpaid". I kept asking how will the rent be considered unpaid if that charge is taken from the security deposit. Once again, he quoted the same spill as before..."you are being charged for 17 days of rent and if you do not pay you will be accessed late fees and we will place it on your credit report." Then he said "the property owner has the right to charge you up to 3 times that amount, and we use the deposit to put the house back in the condition that you received it". I mentioned to him there is a thing called normal wear and tear and I cant be charged for that and he stated yes that is correct. After being totally exhausted from the conversation I asked him who the property manager is and was informed his name is Anthony Mason and I was given his email address with the original email form the realtor/broker I have sent an email through my person email and also posted the same email on the portal with my concerns and have yet to receive a response from anyone at OneProp. I have paid my rent in a timely manner(typically early)and have not caused any problems at al,l but I have not even been given the respect and dignity that I deserve by responding to my concerns. I was informed by many people that this is not a good place to lease property and that they do everything within their powers to keep your security deposit. Well, I can say with first hand knowledge that this is true. I would NEVER recommend One Prop to anyone read more

Yeah let me start of by stating that when we moved in that our property was not cleaned or even inspected, (mold growing in the fridge, Stove not working correctly, Holes in the fence out back) and when we try and reach out to our said property manager Michelle Oxendine she was very unprofessional and seemed to be annoyed that we were asking her about the issues and questioning her about the process we need to go through to get these problems resolved. I would not recommend this company to someone I don't like let alone one of my family members or friends, worst housing experience I have encountered. oh and to top it off we don't have a key to our mail box or even know the location of the mail box and are being told to figure it out ourselves at the post office instead of taking care of these what I would consider implied problems to someone moving into a new house. Do not rent from this company or Rent you're home through this company. read more

This is a terrible company with terrible management practices. I am a renter of a ONEProp home here in Houston, and to say that the home was move-in ready would be the equivalent of George W. defecting to the democratic party. I am a home owner myself in North Carolina who rents a home out to tenants. I would never leave my house in the condition this place was in upon move-in. Moreover, I was in contact with the property manager for more than 2 weeks prior to our lease start to ensure these issues were addressed. After multiple assurances that everything would be good to go my family arrives at the home with absolutely nothing done! The property managers excuse was, "Well, now that you are moved in we can start putting in repair requests." The company did not even accomplish basic turnover tasks like cleaning, yard maintenance and painting. We are a week into our lease, and the homeowners association has already sent a letter to the home addressing violations that were supposed to be taken care of before the lease start. I have all supporting evidence. This is truly a bad company. Run! read more

Oh Yes ! ONE Prop This business is so far from ethical and honest its a joke. My wife and I leased from them for two years, then bought a home in the same city. We followed the terms of our lease and went we were GONE and moved out, they pulled the inspection. Said we could not be there while that was done. Also we could not see first hand their claims against the deposit. Yes, Kevin W did reach out to us, he reached right into our billfold and ripped us off. We filed suit in Collin County, and now two years later this is coming to trial. I have also reached out to many of the One Prop previous customers. There were some that were happy ( lucky ones ) but there are so many unhappy people your not even seeing on here. I am now considering, amending my current lawsuit to a Class Action, and would welcome anyone to join in with me to stop these guys. read more

It is probably better to stay away if your a veteran. I will not go into opinions here, however i truely feel it is a dis-service of this company and landlords they represent to the hard working veterans (good or bad credit), i am living in a leased house in killeen with rent of 1225.00 and they were glad to have me with respect and no double deposits. I am ashamed at this practice of even considering a double deposit to strengthen a possible approval. As much as us veterans have stuck out or lives for citizens, they will not do the same over a 1 year lease of a house that is not even worth 100k. Shame on the landlord and anyone that represents them. read more

Anybody considered class action? Extremely bad. Please check all the negative complains on the web and they are correct. They just try to make money by charging false things to you. They want to do all the house updates (or just make profit) on falsely collected renter's money. Stay away unless you want to pay thousands of dollars in false and ridiculous charges. If you request any fixes in the house (things which are broken before you move in) like broken windows, missing screens, fence, anything they will give you only one answer that owner did not approve this expense! And when you move out they will charge you every thing which they can think of on fixing house and charge you for that! Negative things go on and on... I am exploring different legal options and if we have enough people we can consider class action. read more

would have given 0 stars but did not have that option. since we moved in 1 1/2 months ago we have been subjected to taking off from work to be there when floors were replaced that were not done prior to move in, and were not told prior to move in that this was going to happen. sewage back up from excessive settling in the front yard. We are not able to use the toilets at this point, I spent $265 of my own money to find the problem and 4 hours later the property manager sent someone out to verify the problem and we are STILL without a toilet!. I'm really hoping the last 10 month of this leases are a lot better. read more

Me and my pregnant wife drove 45 minutes to view a property (137 Prairie View Dr, Princeton, TX 75407) that we were told was available. We viewed the property, liked what we saw, and were told by the Realtor Guy Arnold with Remax Dallas Suburbs that if we wanted the property, it was available and we needed to submit the application and also pay the $100 application fee. About 20 minutes after submitting my credit application, and also paying a $100 application fee, I was received a text message from our realtor Guy Arnold who told me that the property already had someone approved prior to us viewing the property, and it was no longer available for lease. Guy stated that Property Frameworks (5308 W Plano Pkwy #100, Plano, TX 75093) never switched the status to unavailable on the website. He said that he also called Property Frameworks the day prior to us seeing the house, and on the day we saw the house. He called them to confirm ahead of time that it was available, and they told him that it was. The house situation is one thing, but that's something that I can get over because mistakes do happen. But then we were told by Property Frameworks that they don't issue refunds, so the $100 that we paid is theirs and we won't be getting it back. So basically, we were shown a house that already had someone approved prior to us submitting the application, and then told that we can't be refunded because of some "contract" that we signed. I am extremely upset by the way that me and my wife have been treated by this company. The phone reps at the Plano location (Crystal) when you call are rude and don't even seem like they care. Our realtor Guy Arnold also was no help and really was just there for his own benefit, not to help the customer. It is his responsibility to check these types of things before he brings someone in to see a property. He basically just brushed off the fact that we are not getting our money back, and honestly didn't really seem to care. It's funny because he seemed to care when he knew he was going to compensated for leasing out the property, but now after he dropped the ball, he's not too concerned about the situation. It appears that Property Frameworks has a shaky history with how they do business. From what I'm reading online, Property Frameworks always does this. They have a very bad history with the way they treat and scam customers. I am filling a suit today with my attorney. I have also filed a complaint with the Better Business Bureau, as well as my local Attorney General's office. Customers should not be "scammed" and treated like this. read more

Terrible service, do not rent this company ! Never answer your call, finally if someone answered , they will push you to another person which you can never ever get in touch it! And they do not return your deposit! read more

Home Owners, please do yourself a favor and find an alternative Property Manager. The company does not seem to have the home owners best interest at heart. They will nickle and dime you any which way they can. They create policies at the whim and have no documentation to support these, all as an excuse to drain your money. read more

Too bad there is a no star review-had a property in de a"sFlorida-had an amazing property manager who they let go so property frameworks could come in. Big mistake-what a joke of a company this is. Are you people for real????? Nobody ever gets back to me, idiots answer the phone. What a stupid decision to have these people take over.w read more

CAN SOMEBODY TELL ME HOW THIS COMPANY IS STILL IN BUSINESS??? There is nothing positive I can say about this company. They are immoral and unethical because of the outrageous charges upon moving out. We were charged $200 to replace a switch plate for a light, this is no joke. The exact same plastic switch plate costs $.53 at Walmart. They took our deposit and then charged about $1200 on top of that. We NEVER missed a rent payment and were on time every month for the 2 years that we lived there. Actually, one month we were 1 day late and we received an eviction notice the next day. I am not kidding at all and I am not one to even write reviews but this company is so bad I feel it is my duty to warn other people. We were tricked into believing we were going to get our deposit back (that is what they told us) and when we went to the post office to get the check there was not only no part of the deposit but more ridiculous charges. Basically, they wanted us to pay $2600 when we moved out. Obviously we are not going to pay it and will get an attorney if they try to get the money or send it to a creditor. PLEASE STAY AWAY FROM THIS COMPANY IF YOU WANT TO STAY SANE. They will drive you insane when they want their money, but when we called to get something fixed they were no where to be found. Nobody gets back to you when you need something. Our dishwasher was out for 6 months (the last 6 months that we lived there) and NEVER received a call back. It is totally understandable why they have an F with the BBB and 46 complaints against them. If you read reviews on other websites (yelp, google, etc) you will find the same thing. Not one person, and I mean NOBODY, has left them a positive review. Reading them, I see it is not only the tenants that are mad but also the owners of the homes they rent. I truly cannot say anything good about Property Frameworks (previously One Prop). A review on here mentioned they changed their name in order to get away from the negative reviews and it did not work. Nice try though, shows you how smart they are (not at all). The employees that work there are the ones responsible for the negative reviews. The only good thing I can say is that the house we rented was really nice except for the dishwasher going out. However, there is not anything about the company that is good. If one person reads this review and decides to stay away from them then my job is done. Hopefully more then one will read and stay away from them. The negative reviews really speak to the fact that the employees working at Property Frameworks (or OneProp) are completely clueless on how to run a business. I cannot believe any manager actually lets her or his employees do the things they do. This is not only the worst management company I have dealt with but the worst company Ive worked with period. I have never experienced anything like it. It is hard to believe they are still in business. Once again, STAY AWAY FROM PROPERTY FRAMEWORKS. Please the reviews they have all over the internet and it will convince you not to do business with them. If I could give negative star I would. A 1 star review is too much for this company. read more

I rented a home from this property management company for four years. The home needed updating and had a horrible ant problem when I first moved in. The carpet, blinds and air conditioning unit were in bad need of replacement but the owner of the home refused to replace them ( He backed out of his word to replace them once I moved in). The property management sends the cheapest "repair man" they can find to fix a problem. It never gets fixed!!! I had to take time off work several times because of the air conditioning unit that was leaking but never replaced due to a horrible home owner. I could not move due to my children going to school and moving would cost more in rent. This Property management company is horrible. They screw you out of money!!! They only work on the home owners behalf. I could write a book on how badly this Property Management screwed me out of my security deposit. The home owner is a crook and this property management let him get away with it..illegally!!! Do not rent a home from them! I would not even give them one star! Tracey-Saginaw Texas! Reggiardo-you know who you are!!! read more

Absolute worst !! As a renter avoid this company at all cost . Minor repairs take atleast 2 weeks and major repairs take several months - then they want you to do all the work like contact the contractors etc . All they do is take the money - there is zero management going one . Owners avoid as well they are ripping you off - we've had to bybass PF and go directly to the owner on multiple occasions as the work is not being done in a timely manner or with qualified contractors and damage to the owners property just increases because of PF negligence. They were bought out less than a year ago and has taken a nosedive!! AVOID !! read more

I was a long-distance landlord. On average this company made repairs to the unit every other month and grossly overcharge me for them. They simultaneously let the tenant make damages to the property that they never addressed or made record, which cost more than 3 times the deposit and which I did not find out about until after I fired the company. They also made and charged me for changes to the apartment that I requested they not make. They refused to turn over documents and lied and mislead throughout the process. Horrible company. They did the same things in their former life as Get There First. read more

This company is a nightmare. We moved in earlier than we wanted (the landlord was in a rush to lease the place out) but when we arrived on the 1st there was no one to meet us and no key in the lockbox. We got a call that night saying the house wasn't ready. We finally move in and they send a yard service that was suppose to come prior to our move in to "clean out the property". ALL of our backyard things were taken including a huge fire pit, a smoker, and all lawn furniture. Property frameworks was nearly impossible to reach. In the end they punted us off to talk to the scummy lawn company who said they just did what they were told and didn't think anyone was living there -- they offered us a gift card and some cash but made no comments on what they actually did with our things. We went back and forth over this for weeks with no resolution. Fast forward and now we have a busted pipe and our last bill was 5x more expensive than usual. The city came right away to evaluate and ended up shutting our water because the leak was coming from the house. Property frameworks was notified and no one ever called us back. A random plumber arrived in the morning the next day (24h with no water) and basically said -- I can't find the leak. Another duo of strangers show up later in the day and still no word from property frameworks. Apparently they couldn't resolve things because we are now 48h with no water. These people are the worst. I don't think anyone could actively try to give worse service. read more

so in first part of 2016 a cable company burned down my condo and have to this day to pay me a dime. I found a home with Oneprop now called Property frameworks....had plenty of income had good references from previous rentals had a ding on my credit from the financial damage the fire caused me which was basically a collection from the cable company who burned my condo.....so they required 2 months deposit instead of the normal 1 due to my desperation in moving. Should have not even moved in..should have went somewhere else...but didnt have time....when we moved in the home was nasty dirty when you walked on floor tile you shoes stuck to the floor...i had to re mop 2 times to get residue off...the carpet we had to get professionally cleaned again to get the dog hair out...mainly did that so i could get my deposit back in the future....well at the end of my lease....they charged me move out cost to exactly the penny of my 2 months deposit....i could go on with this rant to give you specifics, but I digress...don't lease from this property. Ive lived in 500k homes I am a white collar SVP of a major corp in the OKC metro, I don't usually even read nor do i feel like messing with posts like this. But if I can save a family thousands of dollars maybe it will help. Don't lease from Property frameworks expecting even 1 penny from your deposit back in return. I will admit I could have touched up a wall of paint and thought that it would be 2 to 300 dollars but they charged me 1600 to touch up 1 wall and 1 bathroom....1600 dollars for an hours work and 20 dollars in the cheapest flat paint you could buy...my deposit was in excess of 3300 i got 0 back...after i used a carpet cleaning company they have on their referral list for move out companies...they charge me another 200 dollars to clean my carpet again 3 or 4 days later...so whatever you do don't lease from them...be informed. read more