great company. I like having an actual office to call or go speak to someone face to face…read more Every Step to the lease capstone kept me updated. . Liking my new home. they made sure all of our questions and concerns were answered.

I have been working with Janelle and she has made the process very simple. The management company…read morehas been very quick on maintenance requests and gets the issues resolved in a timely manner.

Chamberlin & Associates just bought Serafina Apartments 2 months ago. The staff is nice and seems…read moreto work hard. But the office folks can never answer a question with definitive answers. I have mentioned twice that the gym has cobwebs by the windows and needs a cleaning. We have developed a big pigeon problem here and they keep saying they are working on it. Why can't you give me a date on when you expect bird spikes to be up and when you will clean the bird poop off my stairwell. They finally power washed the bird poop off this week, which is the 2nd time in the last 2 months. Thank you! The pool is now green and closed. We've lived her for 5 years and under the previous Mgmt Co the pool was closed 0 times. NEVER! Not sure if this happened because of Labor Day but it has been closed all week. Obviously, Chamberlin doesn't care or it would be fixed by now. They changed office hours and the website is not useful. We can't see how much our rent is and have to call every month. Such a shame.

A follow up to my previous review…read more.. Chamberlain & Assoc do NOTHING but lie and ignore. In their response to my previous review, they advised me to contact them..AGAIN, so I did...AGAIN. Know what happened? NOTHING. ABSOLUTELY NOTHING. Did I receive a return phone call? Nope. Did I receive an email response? Nope. Lie and ignore.

Claire was pleasant, quick, and thorough, all attributes I appreciate in a service representative…read more Mike O'Malley

Terrible!! The man that showed me the rental unit could care…read moreless I liked the location of the unit and it had a small patio for my dog I told him before I applied that I had my own business, but I also collected Social Security if you put all of my income together, it exceeded the amount of the 3 1/2 times income After paying for my own application, it was denied The place was rundown and ghetto anyway so I wasn't too disappointed It took forever to get an answer believe me these people don't care about tenants or landlords. They're just in there to collect their percentage of the rent. Run don't walk

Kevin was very professional, transparent and great with communication. He was available and always…read moreprovided needed direction. I would recommend Kevin to friends and family.

I've been renting under this management company for about a year now and overall it's been a solid…read moreexperience. The home was clean and in good condition when I moved in, and it's been comfortable to live in. Anytime I've needed something, management Guy Kevin has been responsive and communication has been pretty straightforward, which I appreciate. They've also been helpful when I needed to handle things in the city no issues there. I'm still currently renting with them and haven't had any major problems. Compared to other experiences, this one has been smooth.

Kable is the greatest. Always VERY helpful and kind...her attention to detail is most appreciated.read more

Update from my review in December. I STILL do not have a working laundry drain. This has been an…read moreissue since back in September of 2021, it is now July of 2022. Due to the lack of communication from my properties manager Michael, I have now been without working laundry in my unit for 10 MONTHS. Even after numerous requests to simply update me on the steps being taken, I have received absolutely no information. At this point I would be selling my home and moving on. But due to the lack of action from this management company I cannot get the full value out of my property since this major appliance has no way to drain.

Tyler is EXCEPTIONAL! He truly exemplifies the BEST in Customer/Homeowner Service. He is incredibly…read moreresponsive, knowledgeable, professional and is the best conduit between the homeowner, board, and municipal, state and federal regulatory agencies. Tyler inherently cares about the issues facing the homeowner, and exhibits truly outstanding follow through. We look forward to Tyler's expertise and enhancing our lives. Sincerely, Shari F Verona Condominiums

PMP took over managing my townhome complex about a year after I purchased my home. At first the…read moreexperience was pleasant. I think Tyler was handling things at that time, I remember hosting quick response to concerns. Things seemed to be getting better. However, in the last 2 years it has gotten ridiculous. It started with a water issue that was repaired improperly, it will soon cost us more. I followed up with them and they sent someone out to see the exposed water lines. The lines were covered lightly with rocks and no one returned. I put a work order in for vegetation growing from the area that the HOA was responsible for onto my home. I had to submit it 2 or 3 work orders because they were quickly closed stating that it was my responsibility. No one bothered to even look at the pictures I submitted. After resubmitting the work order and stating that no one looked at the pictures finally they came and cut it down. Now a tree has fallen blocking the entrance to my home. It has been 4 days. I called the after hours number and was told someone would come on the first day to at least move it. Nothing...I have called, submitted a work order and still nothing...this is beyond disappointing. I do not like feeling dismissed by the company hired to manage the property I own. Fees go up every year and yet it is getting worse. UPDATE! I was contacted by Alison Sanchez with PMP. She apologized for the situation and promised to follow up. She was excellent! Her response was the reason I was happy that PMP took over managing our property. She gave me her personal number to contact if I have any other issues.

I can't say enough nice things about Sandy. She did a wonderful job for us. She organized our…read morespreadsheet and payments for hundreds of work orders. She is a very sharp individual who is easy to talk to and understands the ins and outs of bookkeeping! The value for the money was fantastic! And she met our timeline.

From the owner: Manos Management, LLC offers HOA financial management and small business bookkeeping throughout…read morePhoenix and surrounding areas. With decades of experience we specialize in helping small business owners and self-managed HOAs stay organized, compliant, and stress-free. From monthly bookkeeping and financial reporting to dues collection, vendor payables, and reconciliations, we make managing finances simple and transparent. Trust Manos Management, LLC for professional, reliable service that balances your books and builds peace of mind. From monthly bookkeeping, financial reporting and transaction tracking, we deliver accurate, transparent, and timely results. Whether you’re managing community finances or running a small business, our goal is to make your bookkeeping clear, simple, and stress-free. Contact Manos Management LLC today to discover reliable HOA and small business bookkeeping services in Phoenix and surrounding areas.

I rented from Tom and Shannon for several years. The level of kindness can't be expressed enough…read more It's so difficult to find someone to rent from who is responsive let alone kind. Here you will find both and then some. Living at a property from Tom and Shannon feels like you have your own home. The spaces are well designed and thoughtful. It is the best "apartment" living I've ever had. They are so communicative which makes for a pleasant renting experience. They are always so welcoming when anyone moves into the community. If you are lucky enough to live at one of their properties, I'm certain you will find it to be the most pleasant renting experience. I can't say enough good things about living here. Home life is so important and I'm grateful to be able to say I certainly felt at home when renting with them.

I live in one of the best duplex units in Arcadia. Tom and Shannon are wonderful! They are very…read moreresponsive and keep the properties maintained incredibly well. I have to move for work, but If I ever come back to Phoenix, I will definitely look to rent one of their properties.

Have a couple income properties. A.J has been managing them and…read more able to secure tenants and will address all concerns in a timely matter. Fees are reasonable and service is good.

This company is an absolute money grab -- stay FAR away from Stratton…read more My husband and I have made multiple documented complaints about a severe scorpion problem in one of their rentals, yet nothing was addressed until we submitted our 54-day notice to vacate due to the home being uninhabitable and unsafe, as confirmed by our licensed pest control professional who identified an active infestation. Our property manager, Terri Young, has consistently been rude, dismissive, and unresponsive to our concerns. Despite notifying her several times, no proactive action was taken to protect our family. Instead, we were told we would owe a $900 lease-break fee PLUS two months' rent--an outrageous total of $8,000--just to leave a home that is a clear health and safety hazard. Tonight, I received a call from a man named Chris Goodman, who claimed to be under Damon Stratton. Shockingly, he stated that "inhabitable and safety concerns are Arizona tenant law, but not something that needs to be written into a Stratton contract because safety is your concern, not ours." To hear a company openly admit that tenant safety is not their concern is beyond disturbing. I am absolutely sickened that a business would operate this way or speak to a tenant in such an unethical and dismissive manner. I have young children and a small dog living in this home. If any of us suffer a medical emergency due to this scorpion infestation--after repeatedly notifying them and providing full documentation--I will not hesitate to take legal action. No family should be treated this way, and no company should prioritize profit over basic human safety. UPDATE: 12/12/25 in response to Chris G reply. Chris- Stratton only took action after we submitted written notice of our intent to vacate, despite the fact that we had made multiple prior communications requesting resolution of these issues, none of which received follow-up or corrective action. Does that sound like a PM that cares about their tenants well being and safety? As stated in my email to Terri this afternoon- "it is clear that routine maintenance and standard pest treatments are not resolving the issue. This was also noted by our Pest Control company, EcoGuard in the letter I forwarded to you this week. Given that scorpions pose a documented safety risk--particularly to children and pets--what is the proposed solution that does not place our family's health and safety at continued risk? We are asking for a realistic, effective resolution, not continued assurances that standard services are sufficient when evidence shows otherwise".