When you need a plumber, HVAC, or electrician to come, it really is tough to tell who is good or bad or taking you for a ride sometimes. When I moved into my house, the previous owner had Pronto install an entirely new central heating and air system, so I called them for service as we had a bunch of small issues right after we moved in. I called them up, someone answered right away, took some notes and someone came a day or so later right when promised. The guy who came was very nice, answered all my idiotic questions and helped fix my problem. He then pitched some service plans to me. Given I knew very little about furnaces, I jumped all over it. He explained the basic plan would probably work best as it was inexpensive and covered 2 scheduled visits (spring - heat to AC) and in fall (AC to heat). No pressure in upselling or anything. I have since had Pronto back a couple of times and the people they send are always fantastic and get the job done. No complaints at all. I highly recommend them. read more

Go with Apollo Heating and Air. They're better priced and much more friendly. Pronto Heating and Air needs to check their morals.

Tunes ups aren't thorough. Great to deal with until you have an actual problem, at which time they will not honor their warranty. Pressure and beg you via text message to rate/review the minute the tech/service person leaves your house. Avoid them. read more

We got quotes from 3 companies to replace our a/c after another company recommended replacing a few expensive and back ordered parts that didn't work. The Pronto price was in the middle without discounts, specials, and promotions. We decided to cut our losses with the other company and go with Pronto. The install took place a few days later and was very efficient, involving 5 trucks at one point. We got a pass from the city inspector a few days later. In the fall we called for a furnace tune-up and were scheduled for late afternoon the day before Thanksgiving. They cancelled at the last minute due to an illness and someone else's furnace going out - hard to fault them for that. They came the day after Thanksgiving instead. The technicians were all polite and competent. On the phone you just get the schedulers and they're fine. They do send out a lot of redundant reminder texts, emails and phone calls. Are those for the customer's benefit or theirs? It sounds like a lot of people had bad experiences with Pronto. That wasn't the case with us. read more

I had pronto install a duct and exhaust vent. They assured me it was insulated correctly and installed to code. It was part of a larger remodel I am doing so they said I should pull the permit. I should have read the red flag there. I pulled the permit and had prontos work inspected ahead of the rest of the project. Their work failed inspection. They did not install how they said they were going to and hid their shoddy workmanship behind drywall. I am still waiting for them to respond to me and fix their work. They charged over $1700 for less than 6 man hours of labor and less than 100 dollars of material. Avoid at all costs!!! If the inspector didn't catch their shoddy work I would have had rot issues and extremely costly repairs. Topper on the cake: there was a concern that another part of the effort wouldn't be to code due to space requirements. They said if it didn't pass they would come back out and make a change for it to pass code and then revert it back after the inspection was complete. read more

An agent came to my home to review my job and said I would have a quote within a day or two. Suffice to say I did not receive it and did not receive as promised after contacting the firm. Very disappointed read more

I called to inquire about pricing for recharging my central AC. The people on the phone cannot provide any information about pricing! It's a $189 service call to come out and "only the technicians have access to the book that determines prices for services they decide you need." Obviously they don't know what I need until they look at it, but every other company I've called has been able to break down how prices are determined: $X base fee for the call + $Y per hour labor + $Z per pound of refrigerant. This company refuses until you're their hostage because you don't want to pay to have another company come out. I think that's a scammy model! read more

They came out did installation of a hood range exhaust fan in ventilation for it I was told to buy my exhaust fan they will install it and get the venting to the old venting. I asked him to come out to make sure it's venting properly because I feel like the exhaust Hood range was never moving the chemicals they told me no everything is fine. 9 months later finding out it wasn't properly installed I tried to call them and tell him what happened they're not responsible because they do not sell the part even though I was told to go buy one they will install it for me when they're there. I did not appreciate with the two encounters with someone there and how they spoke to. I will not use them again nor other people I know read more

Booked my appointment three weeks out, called me to cancel it 12 hours before technicians were set to arrive, AFTER I already received a confirmation text. Unorganized and completely unreliable. read more

My furnace wasn't working so I called pronto, they came and said the board had fried, so they went and got a replacement, probably a much more expensive one then I needed. The repair person was nice, no issue with that but it was very expensive, 700 dollars. A month later furnace stop working again, the igniter stick broke. Called Pronto, asking if it was possible something happened during the install that cause that, they said it would cost 150 bucks for them to send someone to see. Not worth it so just replaced the igniter stick myself no big deal. It breaks again, igniter stick. I called Centerpoint to repair it this time, and they confirmed my hunch that pronto installed a control panel that was too high voltage for my igniter, and they told me pronto should have known or checked for that. My advice, if you have CenterPoint just sign up for the Home service plan, my one appointment from pronto was enough to pay for 3 years of the CenterPoint coverage and it only caused me more headache. 700 dollars in repairs and 1 new igniter 80 dollars. read more

I REALLY don't appreciate getting a call at 7am on Sunday over possible setting up a service appointment in the future... If they thought it was in ANY way an emergency, the lady BEFORE when I called, the previous night, could have said for me to call some 24/7 service instead... NOT okay... No business should call before 8, and on Sundays preferabbly 9... Been a long time happy customer, but not today. read more

We had a new furnace installed in Sept 2022. They didn't have a part for the heat exchanger and said they would have it shortly and be back to install it. That was over 1 year ago. I call month to inquire about it and am told they will get back to me. Last time I call they said they had lost track of the need for the part and would get back to me when they had a status. That was 2 months ago. Definitely will not use them again, if they don't get additional money from you, you fall to the bottom of their list for importance. read more

Unlike the big chains incentivized to sell you stuff, Pronto is a friendly, honest company oozing integrity. Born out a long family history, Pronto emerged as the third generation decided to do something different after the original family biz Segewick) was sold to the big corporate folks. Despite their mildly cheesy TV commercials, this is a standup company with great employees. I've had them do tune ups and other work on my furnace and AC system and have never had a bad experience. The latest technician to help me out was Logan, a friendly and efficient young guy who solved our furnace problem quickly and without any unnecessary upsells. Can't say enough about their work ethic, honesty and integrity. Highly recommended read more

I left a complaint throughout their website's contact page, and the same scheduler that I wrote about is the one who responded to my complaint. This is my 2nd service request for the same problem in a few days. My house is not heating. When I called today saying the furnace isn't heating again, she asked if I checked the filter. I said they were just here a few days ago I assume they checked that. She then said I never put in a request to check the filter on the last visit and asked me again if I checked the filter. To be clear, I also didn't tell them to check the vent pipes for leaf obstruction but the tech cleared those. She continued talking over me telling me that it's not their fault a technician didn't check if the air filter was dirty. Then she asked if I checked the filter because that's always what they ask while repeating I didn't request the filter to be checked the 1st time they came. I asked if it was that important why wouldn't the tech check it when he was here originally? She again read me the techs notes stating I never told them to check the filter. She said she's only the scheduler but she sure knew what was my fault. So I drove to Pronto, bought a new filter, installed it, cycled the power, it heated for 1-minute and shutdown. No heat. I then wrote my complaint as I noted above, and the person whom I complained about is the one who called me saying she got my "request". My request (as she called it) was regarding her attitude, so apparently she circular-filed what I wrote so that no one else would read it. She again started reading the techs notes stating I never requested the filter was checked in their last visit. Seriously? So much for quality service. I'm not buying anything new from them, so I am only high-margin, service revenue on their books. Too bad I prepaid for my AC service - I better think of all the things I need them to check so I don't look stupid again. Last time I checked, there are a large number of Bryant HVAC service providers in the twin cities. I learned I can change my service provider right from the thermostat! read more

I had Pronto out twice, had to pay the first time ($149 is an expensive trip charge though), but not the second time because the second visit was within weeks of the first visit and they had not fixed my problem. They told me they were going to try and find the replacement fan blower motor for our unit, and they would call me back within a day or two. The second visit was back on Nov 3rd. I have called back 5+ times and I keep being told they will get right back to me, and days/weeks later I hear nothing. The first visit was back on Oct 30th. They did not fix my original problem of my heat sometimes not coming on (the thermostat temp will be below the desired temp, but the heat just won't come on), and they apparently DO NOT CARE to continue fixing my problem or calling me back! Not so much as a status update.... Avoid! Update: I was able to get another HVAC company to come out (only $89 for their trip fee), and they fixed my problem. Turned out Pronto was wrong on what the problem was, among several other things they told me "weren't possible". read more

I have had terrible service from this company. They installed a heating and air conditioning system in a new construction home in 2015 and we have had many problems since. With an air conditioner that was only five years old, they said they had to install new coils (which they charged me for) in 2020, and now we have the same problem again in 2021 and the air conditioning does not work. The made a service appointment, which we confirmed, and then they did not show up. I would never recommend them to anyone. read more

Pronto took advantage of us when our furnace went out and charged us $1500 for a $250 part. Our furnace went out on Christmas Eve and we couldn't find anyone to come out that day other than Pronto. We knew that we would have to pay a higher service fee because of the holiday. That felt unfortunate, but totally reasonable. We didn't expect that they would take advantage of us the way they did. Before the technician came out, we had used the diagnostic chart on the machine to guess that the problem was the inducer motor. When the technician got here, he said that it could be the motor, but it could be something else. The first thing that he tried was looking at the condensation trap. Sure enough, it was clogged. So, he cleaned it out and the heat came back on. Then, he called his boss and asked him if he still should install the inducer motor. Evidently, the boss said yes. An inducer motor for our model of furnace can be purchased online for $200-300 dollars. Pronto charged us $1500 to replace the part--that may not have even needed to be replaced, since the heat started working as soon as the clogged tube was cleaned. We've talked with a few different heating companies since then and everyone we have talked to is aghast that Pronto charged us so much for the part. We feel completely taken advantage of and will never do business with Pronto again. Don't trust these people read more

Pronto charges a lot of $$ and doesn't solve your issues. Have had multiple people come out from Pronto and each one is telling us something different; and all seem to be trying to find new ways to nickel and dime you, just to have them come back and "fix" the next issue. Stay away... but don't go to Uptown (now Hero), they are even worse about gouging the homeowner. read more

The salesperson is honest and answered all of our questions up front and took care of the rebates. The installers were respectful of our home by wrapping plastic on carpet and caulked all holes for pipes well. Cleaned up after the job. Highly recommend! read more

Bought the works- was talked into an advanced and efficient AC and heat system around five years ago. The app never worked, the login didn't synch with our system, but things worked OK Scan ahead to this spring. AC won't turn on. When they came out, they said that the system wouldn't work with Comcast. Since half the area is on comcast, I wasn't exactly amazed when he said he'd switch the system without adding a charge. It never worked, so why is that a privilege? System was barely up a week or two before it's down again. Our new app is sending emails and alarms and saying there is a thermal shutdown for four hours, call Pronto. They said they could send someone out next week if we pay for another diagnostic. Color me no impressed with a company that I'd heard was cutting edge. read more

I have always found pronto to be very responsive. They've done a great job for me and my family for many years. I'm very impressed that a person politely answerEd the phone after 8 pm and addressed my heating concerns. I feel taken care of And highly recommend. read more

My coworker knows the owner so when I was looking for HVAC professional, I decided to call them. I wanted to get an estimate on my new condo because one bedroom was always way too colder while the other room was super warm. The pronto was very quick about getting me an appointment set up and a guy named John? I believe? came to see the system. He looked everything and said because I have very old unit, he'd have to do some research in order to get an estimate. I said sure. That was 5/2. A week later, I didn't hear any updates so I called them to see if they have forgotten about me. John calls back and said he is still doing his research. A week passed, didn't hear anything. Another week passed, still didn't hear anything. It has been almost a month now, and still I have not heard anything. I don't care if you are still doing "research" but just keep me updated. That's all I need. I am done waiting. I am calling them today to not even bother. read more

Had sales rep come to my house to provide a quote for new AC and furnace. I thought price was a bit high so I asked salesperson to let me have a day to review and sleep on it. From that point on it was high pressure sales and don't take no for answer. Found a far better value elsewhere. So make sure you insist on two quotes. read more

I had a couple of minor concerns like the seal around vent pipes and some rust inside the cabinet from water that had leaked inside. Pronto was responsive and sent a technician out right away. The technician took care of all the issues thoroughly. He was positive, professional, and answered all of my questions (even taking pictures to explain what he did). He completed the work needed and left the area clean. If you care about a company standing behind their work after the installation and following up through their warranty department, I highly recommend Pronto. read more

Pronto Heating & Air Conditioning was overpriced and has lousy customer service. I had them out to do a bid on replacing my air conditioner, and the price they gave me was almost twice what my other bids were. When I tried to understand the difference in what they were offering, the technician became really gruff and seemed to be offended by my wanting to understand their quote. Needless to say after that experience they did not earn my business. Additionally, I receive mailings from them once or twice a month. Since I am not interested in their services nor extra junk mail, I called them to remove myself from their mailing list. In the past year, I have spoken with them at least 5 times to get my name off their mailing list, and each time they promise that they're taking me off. And yet the mailings continue. If they can't even listen to and respect a potential customer, I can only imagine how disrespectful they are of actual customers once the check clears. Check out all of their filtered reviews, too--obviously the owner or an employee is trying to get positive reviews posted about them. A desperate attempt by a dismal company. Avoid them at all costs. read more

They charge $179 for even showing up and then another $179 for doing something. They put in a thermostat and charged me $361.07 for it; $72 at home depot. So a $550.07 bill. It didn't fix the air conditioning; they sent someone over the next day to do it right: they unplugged an electrical cord and plugged it in a different outlet. When I called about the price, they guy argued loudly with me about all the infrastructure they need and how they don't charge by the hour. In my business we charge by the hour and include all our expenses in that. I finally just said fine, and hung up. Now another of my properties needs AC work; I called around and found someone who charges $99 to show up. Stay tuned. read more

DISHONEST & DECEPTIVE This is a "where do you start" review. Pronto Heating was called out to my elderly father's home in September of this year when the furnace was failing to come on. Their technician, Chris, reported to my father that the inducer motor was "seized" and that it would be an $814.00+ repair in addition to the $139.00 service call to "diagnose." He then went into a sales pitch recommending that the furnace be replaced since it was a model that was over 15 years old. This furnace is a rebuilt unit (originally manufactured in 1998) and had been installed 2 years earlier (2013) by a furnace contractor who had personally been working on furnaces since the 60's. None of Pronto's "diagnosis" sounded correct to me. I had the original installer go to the house within hours of Pronto having been there. Within a few minutes, he found a dead squirrel that had gotten into the fan and was keeping it from turning. Once the squirrel was removed, the motor and furnace functioned perfectly. I contacted Pronto Heating and did not let them know about the squirrel but asked what had been done by their technician. Pronto repeatedly stated that the motor was "seized," "melted," and "unable to be repaired." They also stated that their technician physically attempted to turn the fan on the motor but was unable to do so because of the "seized" motor. This was a blatant lie since had he even looked at the motor fan, he would have seen the dead squirrel stuck in it. I emailed the owner, Wade Sedgwick, numerous times asking for clarification as to what was done. Each time, Wade hid behind his employees and refused to take any ownership of the issue. When pressed further as to what they were suggesting needed to be done, Pronto issued a refund for the $139.00 service call. This was without knowing about the squirrel; however, it was apparent that they knew I was on to their furnace selling scam. Even the motor that they said was needed was grossly overpriced being that it was a part that retails for less than $200. Most that I found were below $150 retail. Meaning they wanted over $600 for labor on a job that should take a DIYer no more than an hour. I am sure this tactic is used to coerce homeowners into buying a completely new furnace from them. I finally sent an email to Wade Sedgwick advising him of the dead squirrel. As expected, I received no reply. This is definitely not an honest repair company and their only objective is to sell new overpriced furnaces or deceive the customer into expensive unneeded repairs. A complaint is being submitted to the Minnesota Attorney General's office. read more

My 18 yr old furnace started acting up at 3 a.m. on New Years Day 2022. I was able to get service from Pronto by that afternoon. The repair guy did a minor adjustment that he hoped would keep it running but said it needed replacement asap. He arranged their salesman to come to my home on Jan 2nd. I learned there were 15! customers ahead of me waiting for the same condo size furnace. The salesman kept considering my condo's size & # of vents & conferred with a supplier. I was eligible for a slightly larger furnace, which was installed on Jan 3rd!!! The installers were exceptional too. Careful and professional. When they realized the control board was bad on the new furnace, they obtained a replacement from the supplier. Great service!! Great company!!!! read more

We recently had pronto heating and air come to our home to fix a furnace that was out after returning home from vacation over the holidays. Given the 15 degree temp - we were thrilled that they were able to come out that night. The man unfortunately could not fix it. Each time he kept saying "this is going to be an expensive one" during his investigation (which in itself was a costly visit) - which I didn't love. I was not able to get a warranty on our new part that was over $1000 or an itemized receipt to see what was part vs service. However I guess you pay for timeliness in Minnesota.... and we were thankful they came out so promptly! read more

Terrible service, I've had whistling every winter since their install and they will not fix it, because it is not cost effective for them! It's been at least 4 -5 years now That I sleep with whistling in my ears from the duct work! They are unreliable and do not stand by their work! read more

Bought a new AC unit to replace my dying system. I had already made my mind up after doing some research, and I wanted to work with a local company. I have Home Service Plus, and they had no idea what they were doing. I paid to have Pronto come out and take a look, and found out the previous guy missed something obvious. I knew the HSP guy was full of it given that my AC didn't work when he said everything was fine. Well worth the expense to have a professional diagnose something as complicated as an AC unit. The sales guy came in to give me my options, and he was a straight shooter. He didn't try to high-pressure sell me at all. Installation went smoothly. Pronto showed up early, had all of the items needed to complete the work, and everything worked as expected the first time. Prices aren't the cheapest, but the process was smooth and I'm not sweating my ass off. read more

I had them come out to give me a quote on a new furnace and AC. I ended up having them install both, and have been pleased with the equipment but disappointed and frustrated by the service. First, I gave them my phone number but never gave them permission to text me. (Did you know that permission is required?) They texted me multiple times even after I asked them to stop. Twice. Got a nice follow up call from someone who spent 20 minutes chattering away as part of an apology. Ok, I can live with that. On the day of install, yes, they put booties on but not before walking around on my floors with their boots, so I needed to wash it. Then I was surprised when the AC was installed, as it was taller than my last unit (I knew that) but set far away from the house, so it's now the first thing you see from that bedroom window. They could have warned me, maybe I would have picked another unit. They said it related to the city inspector wanting it x feet away from any wall. (Again, I get that, but why wouldn't they tell me this before I bought it?) After install they sent me some paperwork indicating my rebates had been applied for, but I had no visibility to what rebates, only working off what they showed me on the estimate. Got a rebate check a few weeks later for 1/5th of what I had expected. When I called they said it was because the AC rebate wouldn't come until the AC unit was fully charged. They never told me that. She said that was in the paperwork they sent. I assure you, it was not. Then they wanted to schedule the time for final inspection. I told them I would call them when I was ready, as my own calendar was not settled. They called me again the following week to schedule. I said...AGAIN...I will call you when I'm ready to schedule. OK. Got the inspection scheduled, and I failed inspection because they neglected to complete one thing on the furnace install. Nothing major, not a functional problem, but now it requires a follow up appointment to have them come back and fix this. And guess what...they texted me to confirm the appointment. (Back to paragraph one where I opted out of the texts I never gave them permission to send.) Funny how they never did any follow up survey with me to see how I felt about their service after I spent a ridiculous amount of money with them. Now I know why. read more

Lots of good things to say about pronto. I like using different companies for tune ups to get a sense of who I like if anything major needed to get done. So I have only used them for this year's furnace tune up, and I like what I saw. I was happy to get an appointment set up quickly, my tech arrived on time, and got right to work. The tune up was thorough and educational, with zero pressure to buy anything. Even learned what is likely to need service soon so I was prepared to recognise the symptoms if it does start to act up (furnace I'd older but running great, do I need to pay attention). read more

Severely disappointed with the customer service after so many good reviews have said otherwise. Good job calling right away, Emma, but...Our technician, Matt B, showed up almost 45 minutes after the scheduled two-hour window and did not acknowledge his tardiness. Instead, the first thing out of his mouth was a crack about a football team. I understand trying to lighten the mood but as a professional you should know better. You owed us an apology for being tardy and wasting our time. Secondly, when you and I were talking you acknowledged you didn't fix anything so charging $199 for removing an air filter is ridiculous. Your knowledge and advice was useful, but your company should do a better job at pricing for the work completed. Until someone reaches out and provides an apology for the terrible customer service, we will not be calling Pronto for future work. Also, Wade, you should watch how you react to customers online. I can see that the poor work culture starts at the top. read more

Poor service, misdiagnosis all for the sale... My wife and I called pronto as it was a couple blocks from us and our hope was to keep things local. Our HVAC went out. The inside temp was approaching 45 degrees F even with space heaters.... The tech came and said "the board was fried" You need a new heater. He quoted us 10k for all the bells and whistles and said it would be able to be installed in 3-5 days. The only issue I was thinking is the temp outside was -25 Fahrenheit. I asked him and said, "last time it went out it was this little $2 part and then it worked." This little fuse piece that if stuck, it sometimes needs to be tapped or replaced. He refused to investigate and swore it was the board. Of which I asked "Can we install a new board?" He said no, that won't help. Our temp was dropping now to 40 degrees... my young children and newborn were under blankets. I called a friend who is in the business and he came out and fixed it in 5 minutes. We had heat again. I asked my friend, is there anything wrong with the board, he said nothing at all. I said if there was how much to install a used one to get us through this tough time... he said $20-80 for an older board and $100 for install. I thank my friend profusely for wowing us for service, and gave him extra money for install of the $2 circuit breaker/fuse deal (it took him 5 minutes, I paid him $150) which I'd do again and again for quality work. Sadly Pronto was the poorest service I've ever received in my life. I thought, I'd show care to explain and hope to give them a chance to apologize or give a second chance. I tried to call the owner of the pronto and one of their VPs of sales, he wouldn't call me back, I even asked if I could visit and chat face to face to help so this wouldn't happen to others, for which he refused. I explained I just wanted him to understand my experience as I wanted to give another chance for them to express empathy that they wanted to work on it. Sadly he refused. From my read they only want to install, as that's where the money is. It's been five+ years since that experience, and that $2 piece has lasted, the heater and ac has worked fine. I saved 10k+ and learned a sad deal not to trust pronto, they advertise well, but don't deliver IMO. I do thank pronto for refunding my check to buy the heater I didn't need, that was rapid, but sad they didn't want to grow to appreciate the faulty diagnosis and desire just to sell and make money. read more

Terrible customer service. The quotes they give are worth less than the paper they are written on. They recently backed out of a job because they wanted alot more money than the written quote they already gave. They put us in a bad place because we needed the work done asap. Now it could be weeks before we get another contractor to get the job done. Beware dont waste your time, or money with this company. They guy was rude and condescending. read more

Pronto has been incredibly speedy in responding every time I called them. In this latest instance, they were able to get out to me the next day when two other providers had quoted me a three-day wait. Their dispatchers are very nice and helpful, and I really like that they text you the tech's name and picture before they arrive... helps when you are a single woman waiting at home! Sam was very polite, immediately covered his shoes without even asking, quickly resolved my furnace issue and didn't charge me for anything except the flat site visit. Great experience! read more

I CAN NOT RECOMMEND, PRONTO HEATING & AIR, this Twin Cities MN Heating and Air Conditioning Company based on: 1) PRONTO Errors in their original install of an A/C unit 4 model levels lower than the model in my written and signed contract. PRONTO came back and installed the correct, more efficient and more expensive A/C condenser unit at a later date. 2) PRONTO Error in electrical wiring that the City Inspectors verified. 3) Poor Customer Service in Spring of 2019 when attempting to get the Air Conditioning proper coolant charging completion done. It was too cool in the Fall of 2018 to get the proper A/C charge setup. Like pulling teeth to get them to complete the installation, just completed in June of 2019. A) Make sure PRONTO will handle city permits. City Permits are very important for the proper electrical and venting portions of a residential Heating and Air Conditioning System replacement. It's a critical safety issue. PRONTO filed the permits, took 3 inspections by City in December of 2018 to approve PRONTO's work. PRONTO had not changed out the required circuit breakers. New Furnace required 20 amp, house had 15. New A/C unit required a max 40 amp as it was much more efficient, house had 50 amp. City inspector pulled up exact Furnace and A/C models by size that PRONTO had installed. PRONTO came back per their contract to switch out to the correct circuit breakers. "All Electrical" was included in their written contract. Installers said they were unaware of BRYANT's updated specs for each unit requiring these rated amp breakers. B) PRONTO Contract said all wiring to thermostats to be replaced. They tried to shortcut using original wiring to 1st floor thermostat, with a completely unfinished basement below exposing relatively simply original low voltage thermostat wire replacement per their contract. They came back to replace, the day they came back at a later date to REPLACE the lower end central Air Conditioning unit they originally installed in error. C) Poor PRONTO Customer Service (Rude Jason A) 6 months after a complete Evolution System install. (Heating/Air Conditioning, Air Cleaner, 3 zone system, wi-fi thermostat) D) PRONTO cancelled service appointment May 2019, had been set up 15 days prior, cancelled the day before, to complete the A/C portion of install that started in Fall 2018. 1 of the 2 owner brothers wrote me cancelling. I'd asked PRONTO CUSTOMER SERVICE to have co owner GREG call me. That was15 days prior when they setup the appointment. Wanted to make sure GREG was aware of the open, unfinished, unresolved matters from the Fall 2018 +$18,000 system install. Instead GREG writes me the day before the appointment telling me it needs to be rescheduled for their original Lead Installer to do the work as they'd promised as they setup the A/C install the fall before as best possible, but the temps then were too cold to get the proper coolant charge setup. E) PRONTO Sales Person didn't wan't signatures on September 2018 contract. I laughed, told him we then would not be doing business. I insisted on it. Sales rep called one of the owner brothers (GREG) from my home. Greg told him to get it written on his tablet, print it out and come back. What were they thinking for a +$18,000,000 system install? F) PRONTO provided me a supplemental 15 year system warranty, parts and labor provided in Fall of 2018. Get it in writing from PRONTO. It was missing from the original quote, prior to my signing. This contract will have no value if this local HVAC company is no longer in business. It's "their independent business warranty", but make sure you get it in writing as I have. G) PRONTO puts it in writing that they will handle ALL REBATES. PRONTO'S handling of the UTILITY REBATES also has a disconnect. I had to stay on top of them for the 8 months to get the GAS COMPANY, ELECTRIC COMPANY and BRYANT SYSTEM rebates completed. For a good reason, UTILITY companies require the installer to provide specific models of each component of the heating, air conditioning units installed so that the SEER Seasonal Energy Efficiency Ratings of the heating and air conditioning system get the honest and CORRECT utility rebates offered. PRONTO had breakdown points in their clerical office staff responsible for these REBATE MATTERS. $1,550 in rebates on a +$18,000 contracted and paid purchase from PRONTO HEATING & AIR is darn important. TODAY, JUNE OF 2019, LOCAL ELECTRIC UTILITY COMPANY TELLS ME THE FINAL REBATE DOCUMENTS HAVE BEEN HANDLED BY PRONTO, 9 MONTHS AFTER THE ORIGINAL INSTALL. I RECOMMEND YOU SEARCH OTHER TWIN CITIES HEATING AND AIR RESIDENTIAL OPTIONS. DON'T BE FOOLED BY THEIR TV ADVERTISING AND HEAVY SOCIAL MEDIA EFFORT. GET THE FACTS, GET IT IN WRITING, IF YOU CHOOSE TO CONTRACT WITH PRONTO HEATING AND AIR CONDITIONING FOR A NEW SYSTEM, HOLD THEM ACCOUNTABLE TO WHAT'S IN YOUR WRITTEN CONTRACT. read more

Unethical company, deceitful. Awful experience. I had Pronto hired as I was about to close on house and wanted AC and Furnace inspected. I entrusted them as the experts and they gave all green flags with no heads up that I should be aware of an older unit. After moving in (days later) I realize the AC is completely shot. Pronto sent a new technician, Keith, to examine again. He didn't take his shoes off and quoted me up to $7000!! After speaking to manager, Jason, he told me they wouldn't want to say the system is in rough shape prior to a house sale, because the seller wouldn't have been happy and they'd risk "bad reviews". How about a review that your company is unethical and didn't disclose important information prior to the closing of a house just to please the current seller? Thanks to this company, I'm out thousands of dollars because I need to cover the replacement myself rather than negotiate with the seller. This company is out to make a buck. After getting quotes from other companies, they charge half what Pronto wanted to charge. I feel taken advantage of and don't recommend Pronto to anyone. read more

OMG I can't believe I haven't yelped Pronto yet. I've been using Pronto for about 3 years now, and they are simply the best. Quality people, courteous, seriously smart, on time, everything is really great. I've had about 4 or 5 service techs handle my service calls, and they have all done an amazing job. You'd think I'd prefer one particular individual, but I don't care who shows up from Pronto, all of them all good. I know this review may make is sound like I work for Pronto, but believe me I don't. I've just had such crap service from previous companies and I am just so so satisfied with this company. read more