The WORST experience of my life! RUN AWAY from Pronto Financial. They are predatory lenders! I financed a truck for $16,000 and have been making payments of $528 per month for the past three year, over $19,000 paid so far. Despite that, I'm being told I still owe more than $8,000. The majority of my payments have gone toward interest rather than the principal. The interest rates are extremely high, and the overall experience has been awful. I would not recommend this company to my worst enemy. read more

They are the worst! Do not use them. They aren't good at working with you. There is a lot of fine print and if you are more than 10 days late they are harrassing you and any references even if they have spoken with you. read more

They helped me out with getting me a loan for my used car. For a Good price too and my credit isn't the Greatest either. Overall I'm satisfied, AND they offer grace a 10 day or 5 day grace period without any fees! Which I think comes in handy sometimes when your paycheck doesn't hit at the right day but overall I would recommend! read more

To sum it up, horrible. Every person I have ever had the displeasure of dealing with at this company has been worse than the last. Read your loan documents carefully, look them over again after you have signed them. This company changed my interest rate AFTER I signed and refused to change it even after I showed them the copy of my documents. I guess they hadnt thought I would keep a copy? All I want to do is pay off my car and today I spoke to a young woman who argued with me. You could tell by her word choices that she wasnt very smart and it was just frustrating to hear that somehow my payoff amount was higher than the principal balance on my car. HOW IS THIS POSSIBLE? She said I am "paying interest." The interest hasnt accrued yet. "Well you still have to pay it." When I asked for a manager, I was disconnected. When I called back and asked for her by name - she answered and sighed, then hung up again. I have never dealt with such an unprofessional company in my life. read more

Worst financing company. They take 12% of the value of the car and will not cancel the deal. read more

I was able to purchase a car through Pronto even though I had another auto loan in my name with my husband. Having one vehicle was not conducive for us so I'm glad they approved my loan. read more

They are relentless & money hungry & they don't care about anything at all but getting their money! No payment can be put to the end of the loan like other finance companies...even through the whole shutdown/quarantine they only forgave 2 Mayb 3 late payment fees! I couldn't understand how I was gonna be able to get on track if I wasn't working & still trying to pay what I could! Never the less I got a loan & caught up because heaven forbid they didn't get at least $150 every phone call! NEVER AGAIN EVER EVER EVER EVERRRRR read more

00000 stars! Why are you guys calling me in regards to someone else car payments? Just messy! STOP CALLING ME! If the person did not pay their car note, get on your job and go seize the car STUPID! read more

incredible after 6 months again Martha attended me with his pityful customer service threatening me that if I did not pay the day we were left I would turn off the car and the worst payment was made and she charge 87 dollars more without my authorization this is illegal nooo? Any way I fix this problem one way or and other she should get fired long time ago I'm try to speak with her supervisor or manager but totally ignored me after more 3 1/2 years whit this good company is not right she try the costumer like that read more

Literally the worst loan company!! They don't give a shit if you lost your job, if you have covid or nothing they just want their money!! I was jobless for 3 weeks and now im behind on my car payment and they wanna sit there and call all my references after i told these knuckle heads that i was jobless now today i have to pay $400 so my car doesn't get shut off i had to borrow money just so they can shut the fuck up! Also i always have to be bitching these dam bitches that answer the phone So save yourself the headache with this loan company read more

Yes me too, These people are so rude, annoying intimidating and threaten you.. If I could give zero stars believe me I would ! I would never recommend this place to any one if you miss one payment or two, they don't care what the reason they'll start harassing you texting you and calling people who you wrote down as a reference. Three of the workers actually hung up on my wife after screaming at her, it was ridiculous these people are the worst don't even bother with this company. So they are unprofessional. read more

With this terrible COVID epidemic I was able to get some assistance in the months I wasn't working regarding my monthly payments... thank you so much read more

So I financed a car with them 2 years ago! Paid it on time for the first year then lost my job but was able to get temp jobs until I found my now permanent job. Anyways... I called to explain my situation and they didn't care one bit couldn't extend it for another 48 hours!!! And threaten me to turn my car off and pick it up within the next few hours... so lucky I was able to barrow from my dad.... then a few months later i get into a accident the car is totaled my stupid mistake I drove with no insurance but told them the address of where I left the car! Weeks go by they blow my phone up and my aunt tells me the car is still parked there I still was willing to make payments since I was close to paying it off like 4 or 5 months left... they kept harassing me about the car even though I told them where it was at and once they pick up like they agreed to do we can go with a payment arrangement!!! They never got the car and I got multiple tickets in front of my aunts house for no city sticker so eventually I had to get it towed to a junk yard... 1 week after I junk it they come to my house posing as a legal processor asking where I am and the car even tho I told them. My mother simply says I'm not home the next day my home security shows the same man who came to my house who we later confirmed worked at pronto finance walking in my yard looking in the kitchen harassment didn't stop for about a month!! Be careful they are very friendly at first they do not work with you I wasn't even 2 months behind I was 16 days late buttwipes!!! if I was able to post the video surveillance I would lol completely unprofessional if u wanted your car u would have picked it up after I told you where it was multiple times and already said I would continue my payments that was left til it was paid off!! Anyone else find it funny that they only comment on people who give them 5 stars instead of apologizing for their unprofessional ways and harassment! read more

This is the worst loan company in the world. I ended having my car repo do the fact I could not pay for it anymore. My place if work filled out the paperwork for them not to go after my wages and they never give the paperwork to the right person. They keep calling my work daily for the same thing. Got the bill of sale that the car was sold and I have to pay for repairs I never agreed for them to do on the car. I just replaced the brakes and tires on the car before they took the car. I will never use this company again. If they dont stop calling my work I will lose my job. Not sure what we can do about this business. read more

Zero Star! I had to give 1. Horrible place! Unorganized, unprofessional, rude, uneducated, no customer service skills, and flat out the most disgusting company ever! Don't get a loan here. The day of payment is due, this company will contact everyone on your list of PHONE numbers. Remember that list when the car dealerships ask you to fill out! That list. But when they want proof of the insurance on the vehicle they send out a letter at the END of the month. I send it the next week and it's a different month, they are TACKING an extra $38.00 to the bill. I feel like every other month they are finding ways to add there late fees of $38.00. When I ask to explain, I get THAT'S OUR POLICY! If you get the choice to pick a loan company, DO NOT PICK THIS ONE! Can't wait to finish up this loan and I'll never ever coming back. read more

If i could give zero i would. I was late not even 25 days and car shut off. Told them to come get it due to not working cause of covid get called several times a day and threatened about what will happen if they take it. What do they want I've told them several times don't have the money. Not to mention got the warranty on it and it broke down they wouldn't pay for it so had to pay more than what my car payment was. Now out of all that money and no car or help from them. Will not recommend them or place i bought it from read more

Horrible finance company, I would not recommend! Can't wait until I pay this loan off so I can never have anything to do with them again. Very disrespectful and unprofessional. Communication is horrible within the company. I asked the manager if it was ok if I could make a late payment without it affecting my credit due to Covid-19 and of course they told me what I wanted to hear. I complied with their rules and a month later they hit my credit and when I called up to see if it was a mistake they told me it was nothing they could do about it. And this isn't the first experience I've had like this with them. Very shady and will say or do whatever it takes to take your money and screw you over! read more

Texting me about payments and details for a loan to somebody else. I have never done business with these people. Sloppy.

They are horrible they don't work with you I never miss a payment but as soon as I do they act like it's the end of the world they money hungry my car payment is considered late within 30 days It wasn't 30 days I hate how they run things by this COVID-19 happening people not working they at least should give people a chance to Pay it off but they wanna say they gonna come get your car then threaten you and then send you a text messages If you don't have insurance they make you pay 85 dollars then I ask them is it gonna cover my car they said no so why am I giving you guys extra money if it's not gonna cover it they charge me up to 400 dollars without insurance I had insurance navy they don't wanna work with you at all then I tell come get the car they wanna say just make a payment soon exactly my point if any one knows a better finance place let me know I'm in Chicago read more

Worst finance company ever!!! The employees are rude and unprofessional. They are unwilling to work with you even if you are on your death bed.... read more

Hate this company!! Stay away from them! Unprofessional bad attitudes bad customer services. Don't ever ask for Maggie she can't soeak correct english and doesn't know how to answer your questions. Terrible service they have the worse interest rates. read more

Super friendly and easy to talk to from the buyers to the owners and the rep of course Vicky Lopez is amazing at getting deals rehash and put together as well. definitely will continue with more and more business. Thank you Pronto Prestimo read more

I wish I could give 0 starts to this place!!! Stay away from this place. Very bad client support, very high interest on the loans they offer, and the staff is extremely rude and dumb!! read more

Okay so I'll be fair I had no credit and they financed a car for me when no one else would but that's where the positive ends. They make you agree to a GPS locator that can remotely shut your car off at any time which at the time was fine. I had a good job no plans on leaving and had always made payments early or on time my credit jumped up to 650. At about a year on my loan I got let go from my job. I took a job with way less pay after one month of looking because i was already a month behind. My credit dropped over 150 points after the first late payment. I've been steadily a month behind and unable to catch up since December. Within two days i would have 44 voicemails and 42 of them were the finance company. Mainly an automated voicemail that is spanish and I don't speak Spanish a few from actual agents. Their business hours are the same as my work hours. Payday was yesterday but I was unable to reach them while at work and when I got out they were closed. Payment options outside of business hours are limited. You can set up auto pay, call and make a payment during business hours, or send in a paper check. I don't have paper checks and have not set up auto pay because I pay when the money is there mainly early sometimes a day or two late up until losing my job. I have asked multiple times over a year when their website would be back up and running for online payments and always got the answer hopefully soon. When I'm at lunch at work they seem to be too since there is never any answer. My car is currently shut off and won't start. I'm one month behind which i tried calling today when I woke up to make a payment but they don't open till 9. I found out when i went to drop my son off at school. I was supposed to work 8am-12pm today because i had an interview at a company at 2pm which pays the same as i used to make. I will now not be making it to work or to the interview furthering my struggle. My payment this month was the 17th so i was also 4 days late on that payment. The plan was to pay 1 payment today and the next tomorrow when my tax check hit the bank to finally be caught up but when I call it's impossible to reach anyone during the hours I'm available. I'm furious and just want to cry at this point. This company seems to be based on taking advantage of those who desperately need a car loan with no credit or bad credit with extremely high interest rate. They approve you knowing you will make payments but that you will likely eventually default. Then they will shut your car off furthering you from being able to go to work to catch back up so that they can repo your car keep the money you already paid and then resell it. If you're desperate sure it's an almost guarantee you will get approved but you will be paying high payments and they will make you hate your car for the burden it will become if you have a setback. If you can just stay away. Save up cash and buy up front or find a reputable company to work with. read more

Is better to go somewhere else this is the worst place I have a loan here and everybody has a bad attitude do not come here

Absolutely the worst financing company anyone would ever have to deal with. After final payment they will do whatever they can to withhold the title. Claims of interest or late fees over the loan agreement. Or insurance all of a sudden at close of loan agreement. I think this finance company takes advantage of individuals really trying to build their credit. I've been there and know I've had issues! This is not a financial company that will help. They are looking to repossess your vehicle towards the end of your loan agreement to resell again on their car lots they are in bed with. Personally, my loan agreement was for my teenage son and was not my main vehicle. We really wanted to surprise our son Christmas of 2018 with a down payment on a 2007 Volkswagen Beetle. The loan agreement was for only a remaining $3000. We wanted our son to experience his first lesson in making a small payment and paying a bill. This has been the worst experience and decision going with this finance company! I would not wish the stress, harassment, unprofessional, rude, and downright scammers on anyone! Beware! read more

These people are so rude and so annoying. If I could give zero stars believe me I would ! I would never recommend this place to any one if you miss one payment they don't care what the reason they'll start harassing you texting you and calling people who you wrote down as a reference. My car is almost completely paid off and still if I'm late in a payment even by a day they start harassing you. One of the workers actually hung up on my mother after screaming at her, it was ridiculous these people are the worst don't even bother with this company. So unprofessional read more

Quite a shady business!! I had my identity stolen and someone went to Pronto Finance to inquire about a loan using my credit. I contacted Pronto the next day (after I saw the inquiry on my credit report) and they could not care less. They were so unhelpful. They told me they couldn't help me unless I provided them with my SSN, which I would not do. I asked to speak to their security department, they would not transfer me, told me someone would call me back, would not provide a name of a security officer, and ultimately did not call me back. read more

Too bad there is no zero stars, this people really screw other people by giving the highest interests rates. Before applying to a loan with this thieves, think about it twice. read more

First time financing something and this company gave me the worst first experience. When I first got my truck through them they would harass me every day, leaving voicemails, calling my job everyday to verify that I was employed (even after my manager gave them HRs number) I had to tell them several times to stop calling because I was working. They will bug you with calls and send you a bunch of junk mail, threatening with late fees if you don't respond soon enough for them. I tried to change my card for auto pay and I emailed one of their workers a over a week before faxing over the paperwork. I emailed them after letting them know that I sent it. I called to make sure they got it, turns out they lost it. Then the worker said she wasn't in charge of changing the payments unless it was only the card. But if she read the form I sent her, I added my card and banking info. She said a supervisor would call me back -- never got a call so guess what I have to do tomorrow morning! Call them for the 5th time this month. Every time I try to ask a question about my account/fax/email something, no one knows the answer or loses my paperwork. A lot of "ummm" and "uhhhs" or "I'm not in charge of that". They do nothing to accommodate you. They don't care if you need help with something, they'll say whatever to get you off the phone. If I could return my truck at this point and not even get my money back I would, JUST to stop dealing with this sloppy company. If you're looking to finance with this company DON'T DO IT. Save yourself the headaches. They do not value their clients! Biggest mistake for me was not researching the company before signing my contract. Lesson learned! read more

Very shady place to deal with. I am sorry that I got a loan through this place. There were discrepancies with my account, I asked to speak with a manager, and I was refused. They would not give me the email address or phone number. I am definitely going to refinance and get my loan out of this company before I give them another penny. read more

worst place really bad customer service they but you on hold and after waiting almost 25 min I hang up and start calling again and they won't pick up till they feel like it. it seems like they don't know how to treat the costumer after paying on time every month and being a good costumer I sure regret having bussines with then , I won't start at the high interest rates please people with all my sincerity be aware don't do bussines with them . read more

When we really needed a car and my husband had super shitty credit, which I couldn't help with for various reasons, Pronto Finance was the only company willing to help us. Even with his low credit score our interest rate is reasonable. Payments are due on the same day every month and they also have an online bill pay thing which is really convenient although there is a $10 processing fee for that but most places have a processing fee anyway. You get a 10 day grace period before they charge you any type of late fee and in my experience, they've held up their word on this. There are no "hidden fees" and the staff is actually pretty nice there. If you're receiving random fees and such as the first reviewer seems to be, perhaps it would be of some use to review your contract and figure out what you're doing wrong to get all these fees; this is a two way street. The only reason why I didn't give them 5 stars is because there was a bit of miscommunication when we switched our insurance but that was sorted out. Best of all, the husband's credit score has jumped an impressive few points and we are more than capable of refinancing, but we actually like this company and a quarter of the way done with our 42 month term. read more

STAY AWAY FROM THIS PLACE!!!!!!! Very rude people...Will call you even if you are one day late on your payment and not just you every single one of your referenses...even your work number...if you try to ask for a pay out to see if you can close the loan they will tell you I can't do it right now you have to call back in two days if you call again they will tell you the same thing.....I called them to do a repo because I lost my job and I couldn't do the payment and they told me , and I quote, "I don't give a fuck if you lost your job you are not doing a repo I will get my money one way or another I will go after your check and your sister check (co buyer)or any other means that you are getting money" overall never going back to this place, worst experience ever!!!!! read more

I will give them 0 stars please please don't get a loan from here they charge extra fees that they don't tell you, bad customer service and they make it impossible for you to pay off your loan. Think twice before purchasing a loan here. read more

Just awful, absolutely no compassion for people just trying to start off. They exploit their own people and then expect you to say thank you. My car was totaled and my insurance clearly told them that I would no longer be making payments, for they would be purchasing the car and taking care of the balance of my loan. Obviously this takes a couple weeks to process, and they insisted everyday that I make the payments regardless. Absolutely not! Why would I do that if you already settled with my insurance? Just plain evil. So after arguing with them everyday for two weeks they send me a letter thanking me for paying off the account and offering their business for another loan. Ha! That's not going to happen especially since they put my account into delinquency after they sent out the letter of the account closing. Getting a lawyer to straighten it out, can't waste anymore time talking to these incompetent, conniving, snakes. Please go somewhere else, no they are not doing you a favor by giving you a loan!! Credit unions and banks can do the same. Do not be made a fool like I was. I wonder why none of the bad reviews are showing up on Yelp. Be warned!!! read more