We were referred to this appliance repair company through Home Depot after purchasing a brand-new dishwasher for our Airbnb. Less than a week after install, our guests reported it wasn't cleaning properly. Home Depot refused to assist and directed us to this repair company. Their technician diagnosed the issue as a "pump and solenoid," even though the pump was clearly working (the dishwasher ran, it just wasn't cleaning well). After waiting two weeks for parts and repair, they left the unit poorly reinstalled, sticking out from the cabinets. The very next day, our guests reported the dishwasher was no longer heating -- a problem that did NOT exist before their "repair." Now they want to charge us another service fee plus $200 to fix an issue that only started after they touched the appliance. This is more than we paid for the dishwasher brand new. We lost bookings, guest satisfaction, and time dealing with their misdiagnosis, poor workmanship, and lack of accountability. If you value your time, money, or sanity -- avoid this company. read more

I did not want to give it a star, this place is horrible. It's been a few weeks, these people do not return calls. Mailbox is always full. Do not waste your money on this business. read more

Worst company, they are scammers. Please avoid. They have a very bad technician. And they cannot fix anything.

The repair was diagnosed correctly and repairs made promptly. They were very efficient and the three visits were within the scheduled time. read more

Prompt at getting there and getting you a quote. Not prompt at showing up for the repair and not quality work in the least. Not only did they take forever to "repair" they did not re-install dishwasher back correctly leaving one side hanging out, now it washes but will not heat. It was heating and not washing. Called them to inform and offered to do another service call for an additional $200 and more parts. This was a brand new washer less than a week old when they initially came to repair. Do not suggest them as a repair service. read more

Sergey was amazing! He came in and tried to fix our refrigerator, but it's a Samsung POS. He was professional prompt and so nice. Thank you so much for your visit read more

Sergi was awesome! He was very friendly and helpful and completed my repairs thoroughly and quickly. Thank you for your service!

This company denied a fix on my LG frig that was 4 years old stating I damaged it from not cleaning it. I do clean it, however simple clean it and see if it fixes it would of sufficed. I cleaned it throughout the whole system and still not working. Called the company and said customer issue. Blah blah blah, do NOT USE THEM. They were supposed to fix my dryer as well and did a SHI@ of a job as well. I fixed it myself. I repeat, do not use them. read more

I bought a fridge from Lowe's on the 11th of February and long story short, Prompt Appliance Repair (PAR) was hired by the manufacturer as the 3rd party vendor who needed to come out and fix this fridge for us and relay their service notes back to the manufacturer. We had appointment set for Feb 20th, which I was told someone would be calling me an hour before they arrived. 4pm on the 20th I still never got a call, so I called PAR for an update. They were confused and disorganized when I called, seemingly not having our information at first, then finally said they would reach out to the tech for an update. I received a call back shortly stating they were "on their way," which honestly seemed like we were forgotten about and only were coming because I called. When he got here, the tech spent like two hours doing everything he could to fix the fridge, but ultimately was unable to repair it, stating it was a manufacturer defect. No problem, it happens, I asked what the next steps would be, and he said the manufacturer would be giving us a call to coordinate a new one being sent out. We waited a few days for this call that never came, so we called the manufacturer the following week asking for an update. They said they had zero notes/photos/updates on their end, and had been calling/emailing PAR for an update since the allotted timeframe they give after a service appointment to put notes in the system had already expired, but calls/emails were going unanswered. And they couldn't do anything until the tech input notes from the service apt. I called PAR and they again seemed to have no idea what I was talking about, and on their end didn't have any indication anyone had ever been out to service our fridge, but they said they would figure it out and give me a call back. I waited an hour for a call back that never came, so I called them and they said they needed to have someone else come out and look at it on that Saturday March 1st. Nobody ended up coming, so I called the manufacturer to complain and ask if the case could be assigned to a different repair company since obviously PAR is incompetent and handling the issue. They said that since the notes were STILL not entered, they couldn't do anything. Apparently on their end they only had two photos that were submitted on March 1st, but still zero explanation of the servicing appointment. So here I am, almost a month after we bought our fridge, at a standstill all because PAR seems to have no idea what they're doing. This is absolutely unacceptable, and I would never recommend such an unorganized company that seems to be in way over their head. read more

They gave us good service with fast and friendly technician. Found the problem quickly and explained everything as he diagnosed the problem. read more

We had a business luncheon planned weeks in advance and we cancelled our plans to be available for an appointment with Prompt Appliance. An hour after our scheduled appointment they sent a text saying they were unable to come and needed to reschedule. The technician came the following day and said our refrigerator needed several parts including a fan motor but he would have to order them. I asked for an invoice listing the parts and he said he would email it to me. The next day I received the below email from Choice home warranty: "CHW Posted a message on your claim: We have received the diagnosis for the recent claim you have submitted. The assigned technician reported no mechanical failures and has advised there are no repairs needed or recommended at this time. Thank you for being a valued customer of Choice Home Warranty." I never received an email from Prompt showing the parts that needed replacing and they have not responded to my messages. I have left a message for Choice Home Warranty but have not received a call. I will be filing a claim with the Texas Attorney General's office. read more

Prompt Appliance repaired my 10-year old GE refrigerator, replacing the fan, motor and ice-maker. It Is running like new and making ice. Anna was prompt in answering my texts and scheduling the service. The service technician, Sergey, was excellent in diagnosing and repairing my refrigerator. I wholeheartedly recommend asking for Sergey to make any repairs. In this horrible current economic climate, repairing my refrigerator saved a lot of money versus buying a new one. I cannot speak to other technicians, but Sergey did a fantastic job. V. King, Rockwall, TX read more

Prompt Appliance Repair was sent to my home to fix my dishwasher from Select Home Warranty about two months ago. I was getting an error 7 message on my dishwasher. The technician came to my house and said the error was caused by a faulty fan (That my warranty covered). He didn't have the part on hand so he had to order it and would come back a week later. A different technician showed up a week or two later changed out the fan told me it was fixed, ran my dishwasher for about 5 minutes and then left. Moments later I ran my dishwasher and it started to leak all over the floor and then shut off and showed an error 15. I have then tried to get a hold of Prompt Appliance Repair through leaving voicemails and trying to call, but I got no answer. Then called Select Home Warranty they tried to get a hold off them and got no answer as well. Weeks later I got an email from Select Home Warranty saying this error 15 is not covered by my warranty. The error 15 was caused by the technician that came out to install the fan that they hired, that never came back out to fix it. Now two months later I still have a dishwasher that's broken except instead of it needing a new fan, it leaks and is worse than it was before they showed up. Select Home Warranty is trying to weasel out by saying the error 15 is not part of the warranty that the technician that they sent to my home created, and I've still not heard back from Prompt Appliance Repair. This has been a terrible experience. I honestly believe that Select Home Warranty hired this company because they were cheap and all they cared about was saving money on the job by hiring the cheapest repair company they could. read more

My warranty company chose them to come out and repair a range and a dishwasher. They cancelled via the warranty company AFTER they were supposed to be here! They didn't call me to cancel, rather they sent an email rescheduling for the next day as if I can take off from work AGAIN! My mission is to make sure they're out of business! They don't answer their phone and don't return calls. Horrible company!! read more

Choice Home Warranty sent Prompt Appliance Repair to my home to diagnose why the oven wasn't cooking frozen dishes completely through. I was told the sensor was failing and I needed a panel kit. The home warranty person said the part is no longer available and will not replace the oven. The problem is the oven was heating and I was able to cook in it until the day Prompt Appliance came and worked on it. Now the oven will not heat up and the cooling fan inside the oven has been running ever since. I talked to Kristina and she said she would talk to the technician and call me back and she never did. When I called again, no one answered the phone and I haven't received a call. I am sure my electric bill will be sky high since it is an electric oven and the fan is continuously running! I say stay clear of Choice Home Warranty and Prompt Appliance Repair! read more

Prompt Appliance Repair has subpar communications with customers. I have made multiple attempts to schedule an appointment (phone, text, home warranty company), with no response. They have shown up twice unannounced. This is highly unprofessional! read more

We had an issue with our Dishwasher not drying so we placed a Claim with our home warranty. I'm so glad that they sent out Prompt Appliance Repair. The Technician, Nick, quickly found out what was wrong and placed the order for the parts. I did ask how much it would have cost if we didn't have a home warranty and I was pleasantly surprised. I will definitely be keeping the business card for future calls especially if we decide to cancel our home warranty. They are reliable, affordable and most importantly honest. read more

I had an appointment booked for six days. The day before I got an email asking if a new time would work. A time much later in the day. I texted that time wouldn't work. Then I was told they have a very tight schedule, sorry for the inconvenience. They asked if I could change my time, knowing all along that they weren't going to honor my original appointment time. I asked what the tight schedule had to do with me, since my appointment was booked far enough in advance to not be affected by the tight schedule. I never heard back from them. I do not recommend them at all. They are not reliable. They don't honor their appointment times. read more

Terrible service! Had an appt for Friday March 24th with a No Show! We were finally contacted on Monday that someone would show up. There were 3 boys that only spoke Russian (I think) and were on the phone the entire time. They said a part needed to be ordered and would take 1 week. 2 weeks went by and a technician came with "a" part and took 2 hours to "repair" then he said it was draining fine! We asked for someone to repair the washer's SPINNING part. He then said the guys before must have ordered the "wrong" part. 2 more weeks went by without any updates so i have reached out to them. Was told by a lady, that it was our Home Warrantee company putting this on hold. Reached out to HWA and was told the technician stated the part was no longer available?? I then call back to the lady to still find out how I can get my washer fixed. She proceeds to hang up on me. Not surprised by all of the 1 star posts here. DO NOT USE THEM (even if your home warrantee company wants to send them!!!) read more

Avoid this repair company at all costs. I had a warranty repair on my refrigerator through Choice Home Warranty for the evaporator freezing up. The auto defrost was not working. This was the second time in a year this issue happened. They assigned this company to fix the issue. They were the ones to fix it the first time. The technician came out and spent 15 seconds looking at the issue and said he knew exactly what the issue was and had parts on order. A few days later I received a notice from Choice Home Warranty that the claim was denied because the technician said I had misused the refrigerator. How had I misused the refrigerator? I did exactly what the technician a year ago said to do. If it freezes up again, unplug it and let it thaw overnight. I have done that 3 times in the past year and now I am being told I am misusing the refrigerator. Needless to say the repair was not done. This company's technician was a liar that has now resulted in me buying a new refrigerator. read more

I'm not sure how this company received 4 stars on Google and 2 stars on Yelp, but I'm confident that Yelp is accurate. I have NEVER dealt with such an INCOMPETENT, unprofessional, half a$$ company in my life. By far, the WORST experience having, not only an appliance company out to my house, but any vendor, contractor, landscaper, etc... I seriously do not know how this company is still in business and how my home warranty company uses. They must be charging nothing to the insurance company just to get over on clients. I don't know where to start with this, what felt like me being a guinea pig, company. So please be prepared and don't say I didn't warn you. My refrigerator lost power and stopped cooling and freezer stopped freezing. Mind you, the original claim for this started February 23rd, and my refrigerator is still not working. The technician came out the 1st time, out of the 6 appointments I made, and he came with 5 other people. The technician hardly spoke English and the other 5 people understood nothing other than the Russian that the technician was telling them. - The diagnosis on my refrigerator was a bad mother board and a new one that they have to order would take 2-3 weeks to get. (This is the rough translation I received from the dispatch, Kristina or Anna, not sure which one it was since I have spoken to both of them so many times) - The part came in and the 2nd appointment was set for mid March. 1 hour before my appointment time, mind you I had a 5 hour window, dispatch called me and said we have to reschedule because our technician was running late on other jobs. - 3rd appointment set, with another 3-4 hour window, and a different technician came with another 3 people that understood zero English and installed the mother board and told me it now works. WRONG! It powered on but he never stuck around long enough to see if the refrigerator starting cooling. - I called, AGAIN, and made the 4th appointment at the end of March with another 2-4 hour window. This time, I was supposedly the last appointment at 6pm. Dispatch called me at 6:25, after me texting them 3 times to see if the technician is till coming, for her to tell me he is running late again and if we can schedule it for 7 or 8pm?? Who wants a technician to come over that late to work on an appliance?? - The 5th appointment was scheduled for the next day and the technician showed up and realized that a relay stopped working as well. Luckily the relay was two days out. Part was ordered and now I had to wait again. - Appointment number 6 now. We are in the 2nd week of April. At this point I am well used to the 4 hour window with dispatch calling me and telling me the technician is running late or if they can push out the appoint to a later time. I was desperate for my refrigerator to work at this point. Another new technician showed up with 2 people with him. He installed the relay and didn't wait around to see if the refrigerator cools and of course it doesn't. Guess what, at this point I was beyond done. You can only give so many chances. I ended up going up the ladder with my home warranty company so they can understand what a disaster of a company they are. I refused to have this company come out again. I insisted on a new company to come out and the technician from the new company figured out it was a short from inside the unit and ordered a new part. That's called competence. That's called experience. This is why I was so harsh in the beginning of my review. I hope you understand what you are getting into when hiring this company. Good luck. read more

The absolute worse company I have ever dealt with.... Choice home warranty keeps sending this worthless company to fix my fridge twice this year and same experience both times. They never show up in the window they are supposed to then call or never call and try and reschedule. Once they finally do show up, the techs have zero clue of what they are doing, ie..write down wrong part number so they order wrong parts, sit on YouTube in front of me trying to figure out the issue. read more

Found it very hard to speak to someone who could fix an appointment for our dishwasher repair. They always say that they're too busy. Also, the technician sent was not skilled and knowledgable and did not fix our problem. Will not recommend this company for any appliance repair read more

It took 4 days to get an appointment with them. On the day of the appointment the technician was supposed to arrive between 12:45 to 1:45. He arrived at 6:30 pm on a Friday night. He was not skilled. I was told that they will fix my microwave in two weeks, it's been 26 days since I reported the issue and no news from them. They are not reliable, not responsible and not responsive. You can never get a hold of a technician or a manager on the phone. The receptionist doesn't know anything. read more

I have a Choice Home Warranty and called them in reference to my refrigerator. They sent out Prompt Appliance repair for the service. Upon speaking with the service technician, he determined that my fridge was not covered under the manufacturers but was covered under my home warranty. He then proceeded to tell me that he would put the claim in and orders the parts. He also said it would be 2-3 weeks and he will be back and install the new parts, getting my fridge running again. I just received an email stating that my fridge is not covered thru Choice Home Warranty and that I needed to reach out to Samsung. After being on the phone multiple times with Samsung and them telling me numerous times that it was not covered, I reached back out to the Home Warranty company and then Prompt Appliance Repair. I paid a $85 service fee for them to tell me everything was covered and now I can even get them on the phone. Please do not end up like me, still no working fridge, no answers, and out $85. read more

TERRIBLE COMPANY! RUN AWAY. This "company" doesn't answer phone calls, unless you get lucky enough to talk to a 10 year old, who is clueless. voicemails dont matter, they won't call you back. They'll charge you and won't render service and then if they do come out to attempt to fix anything, they'll send three grown men- uncomfortable. never again will I ever use them. BBB here I come! read more

Vitalii came out for a warranty repair on both our washer and dryer. He was friendly and knowledgeable about the appliances. I would recommend him as competent and friendly. read more

I scheduled five days out with "Prompt" Appliance Repair to have them come look at my freezer and microwave. After rearranging my work schedule for the week, they called me late afternoon the day before to let me know they needed to reschedule. Unfortunately, this was way too late for me to make adjustments to my schedule. No explanation could be given, outside of they had a very tight schedule. Very poor customer service. read more

I heard a crashing sound, like something metal dropped. Our dryer motor was running, but the inside wasn't moving. I contacted Choice Home Warranty online, and they sent out Prompt Appliance Repair. Russ was our service technician. He responded, well, promptly! He was very courteous and professional via text and in person. Russ diagnosed the problem and repaired our old dryer quickly. He was very polite and informative. He was very clean - he brought in a towel to put all the parts on and used a shop vac to clean up all the dust/lint on the inside of the dryer. I also felt very safe having him in our home. I am very pleased with Russ at Prompt Appliance Repair. read more

Do not use! They were contacted by my home warranty company to come out and repair my dryer. It was making a loud noise when drying a load of clothes. They came out 3 times with different parts each time for a total of about 6 hours and told me on the last visit that GE did not make parts for my dryer anymore. They should have said it was not repairable on the first visit! Instead I have missed work on 3 different occasions to go and meet them. They want to come out again for a 4th time and will not tell my home warranty company that the dryer is not repairable so they will compensate me so I can go buy a new dryer. read more