There was sewage back up in my basement last week and I called 911 Restoration. I was very pleased…read moreto speak with the manager who was concerned that I not only got the sewage removed immediately but that I had consulted a plumber to address the core problem. They were able to respond that evening (called at 5.00 pm and crew was there at 6:30 pm). The two men working on the job were very professional and performed a thorough job. Both were very knowledgeable about the products they were using and advised me to discard those items damaged by the water. In fact, they took away those items so I didn't have to discard them myself.

This company is not to be trusted. The inspector drove away from an appointment as soon as they saw…read moreanother company pull up, when I called them to have him come back, it took him a half hour. Had no idea the man was even with 911 restoration, he barely even looked me in the eye. He the. Stuck his head in the attic crawl space and told me he would get me an estimate. I know there was no way from where he was standing he could even see the Mold he was to be inspecting, after he was there for 2 mins he was gone as fast as he could get out of there. Highly recommend not using this company.

I had called Kaur Restoration to fix a damaged ceiling. Stevie Kaur was very accommodating, and…read morewhen no other time would fit my schedule, they were willing to work late on a Saturday afternoon to get the job done. I am happy with the job, and I would highly recommend them.

I recently had the unfortunate experience of a flooded basement. Lucky for me I called Jerry and…read morehad him and his crew at my house quickly. Moving everything we've accumulated over the years in the basement is not easy work, but his guys did it cheerfully, respectfully and quickly. I couldn't have been more impressed. The drying out process went very well and we had our basement dry in 3 days. Jerry handled everything with our insurance company by writing up a very detailed claim and meeting with our adjuster to explain the situation. He and his crew took a fairly unfortunate experience and made it easy and stress free.

Wonderful company to deal with. Prompt service, great prices and they were very respectful of our…read moreproperty. We highly recommend them.

I'm writing this after our original, fully documented review was removed...rather than this company…read moreaddressing the issues we raised. We are now approaching a year since Servpro North turned what should have been a straightforward mitigation job into a prolonged, expensive, and still-unresolved situation. I am a master carpenter who personally designed and remodeled our home. I understand industry standards, and the work performed here fell well below them. After Servpro placed equipment in our home, we spent three full weeks requesting its removal. We received no response, despite repeated, documented outreach from both us and our insurance company. The equipment then failed, releasing significant amounts of water from our top floor through to our basement. The result included: Newly installed hardwood floors permanently warped and discolored at the seams Sagging ceilings and compromised drywall Damaged personal property Materials impacted that raised asbestos-related concerns Ongoing disruption to our home and daily life What followed was equally concerning. Throughout the process, Brad did not provide accountability, a clear plan for remediation, or consistent communication. Multiple outreach attempts went unanswered. Instead of addressing the damage, we received a lien-related document that had no valid basis, which required us to retain legal counsel at our own expense to resolve. This added unnecessary cost and stress to an already difficult situation. Even after legal involvement, attempts to reach a resolution have not been successful. Months later, after Servpro had already been paid by our insurance company, we were presented with an additional invoice that had not previously been discussed or agreed upon. The insurance obviously company declined this submission. This invoice also included cleaning-related charges that had originally been described to us as complimentary due to unsanitary and unsafe site conditions created during the work. We also made multiple requests (well over a dozen) for MSDS documentation and did not receive it. This was thoroughly documented by our insurance team. During this time, I experienced a severe contact dermatitis reaction requiring medical treatment (Prednisone for an entire month). In an effort to resolve the matter and move forward, we offered to settle for a portion of the total damages (approximately $4,000 compared to an estimated $12,000+ impact). That proposal did not result in a resolution. We are reasonable and patient homeowners who made repeated good-faith efforts to communicate and resolve this situation directly before writing public reviews. All of the above is documented. At this point, the concern extends beyond the initial damage. It is the lack of communication, absence of accountability, and difficulty obtaining resolution that has made this experience so challenging. If you are considering hiring this company, it is important to understand not only the work itself, but how situations are handled if something goes wrong.

I had a leak in my kitchen. (1) During the mitigation work, one of the Servpro mitigation workers…read moreasked for my number while in my house which was inappropriate. I feared the repercussions of declining his advancement due to his knowledge and accessibility of my home. (2) Servpro installed a temporary sink without asking my permission or obtaining approval from insurance and then charged $1,322 for it and the temporary sink leaked and caused more property damage which Servpro refused to rectify. Before they started work, Servpro was provided with Travelers estimate of the mitigation work which did not include a line item for a temporary sink. Prior to mitigation, Servpro did not request approval for a temporary sink. Servpro did not ask the homeowner if they would like a temporary sink. Servpro installed a temporary sink. A week later, there were leaks from the temporary sink which resulted in the homeowner having to pay $339.71 out of pocket for dehumidifiers to rectify the issue after Servpro refused to. Homeowner was then billed $960 for a temporary sink and $362 for the hook up of the temporary sink for a total of $1,322.

Replace gasket under sink. Replaced entire drain fixture.. plus pipe drain from garbage disposal…read more Bit pricey but trustworthy.

Did a good job cleaning the pipes but not that great of a cleanup. Was hoping to give him a coupon…read morebut it did not have time.3

These guys were great -- super helpful. I had a cedar chest that I bought in Albuquerque. When I…read moregot it moved here to WI, one of the legs was broken. They were able to quote me a price based on photos. I dropped off the chest, and they were accurate on when it would be ready. I was out of town for work, so they held it for a few days. The guys are super friendly and easy to work with. I have other wood furniture, that if it ever needs work/refinishing, I'm definitely bringing it here. The chest is now fixed, and it looks great again!

Charles and Blake continue to sincerely build a wonderful business. See our Barrister bookcase in…read morethe photograph. This was my Great Grandfather's and is approximately 100 years old. It is just as it was then, now again in 2023. Thanks to the Turner's and their team of artisans!

We sincerely hope you never need their services, but if the need arises, you will be in excellent…read morehands with ServePro of Southeast Milwaukee County. We came to Milwaukee from California to help out when our brother/brother-in-law was in a rehab facility and ended up with a major water disaster in his home. Jon and Libby from ServePro came to the rescue. They are two excellent individuals who sweat all the details. Their work ethic is like no other. They know how to get the job done--efficiently and effectively. Their staff is very well trained and the whole business is run very well.

This is a great service company. We have had a need to use them four times over the last 6 years…read moreand each time we experienced a high level of professionalism, customer service and workmanship. I highly recommend choosing them to take care of your restoration needs.