7/27/16 2:15 p.m. The phone was answered by a man that said something very fast that was unintelligible, so I asked what he said and he repeated "Survey Office". I explained that I was referred to them and needed a residential survey. He indicated that I would need to talk to someone else and transferred me to a woman. When she answered, I explained what had happened with his answering when I phoned and requested to confirm the company name because I wasn't given that info by a fellow professional (because I wanted to enter it in my contacts, obviously). I had only been given the phone number. Out of no where this woman turns a tone on (a rude one) and comments to the effect of what difference does it make how he answered the phone, which obviously was not my point or of concern to me, really.. I was stunned. I can only imagine if there came an obstacle during the service how someone like that would handle it, since they handled someone trying to GIVE them business in the manner that she did. That thought caused me to terminate the conversation.
I like businesses that are consistently nice to people, and my few minutes DID NOT make me feel that customer service was of concern. read more
