Buyers beware. Sellers too! there is NO guarantee your offer will be presented. I am writing this review to share how disappointed I am in the way Mrs Debra Johnson from KW Realty in Denton conducted herself in the management of a real estate transaction in Lewisville. I submitted a cash offer through my agent on Sunday 18 April to Ms. Johnson. We have been waiting for a reply, or at the very least an acknowledgment that she had received my offer. Nothing came. My agent sent further email messages asking whether we had an option to potentially counter an existing offer. Again, we were not afforded the courtesy of a reply. My agent then proceeded to try and reach her by phone but her voicemail was full and did not accept any messages. I then called the KWR office in the hope of being able to speak to her, to no avail. I left a message to whoever picked up the phone and resorted to text Ms. Johnson. I finally received a short reply from her last night at 10:50pm, by text, informing me that the sellers had accepted a cash offer. Clearly she was either not aware of my offer or neglected to present it to the seller (which I thought was the duty of all real estate agents). Mrs. Johnson also claimed that she informed all inquiring agents, which is a lie. My agent has no trace of Mrs. Johnson ever contacting her, or replying to her numerous emails. I am not a professional investor. Only someone who worked hard all her life and now has some savings to spend on the purchase of a home - in cash. I know very little about the real estate business but I do know that professional agents make it a point to keep their agents' buyers informed AND have a duty to present all offers to their clients, even the ones that generate potentially less income for them. read more

I've used team Ron and Aloyce to both sell and buy property now, and both times experienced top notch, excellent service. They're very good at their jobs, prompt communicators, and know the market inside and out. Selling, they helped me make more money than I thought I would, and buying, they helped me spend less money than I thought I would. Enough said there :) read more

Keller Williams - Real Estate Services Near Me - Arlington, Texas

I have debated whether to write this review, but thought I would be doing a disservice to all those who decide to use CHAD SMITH for their realtor. We are out of town investors who wanted to sell our home in Ft. Worth, TX. I actually called the office, asking for another realtor (who had good reviews) and it just so happened that CHAD SMITH returned the call - - CHAD SMITH is very personable on the phone, cordial, helpful, insightful and friendly - that is, until he gets the listing, then he becomes completely non existent. In a nutshell: we literally did not speak to him once during the entire listing. As the reviewer Gary D. states, they hand off all the details and real work to their "team" and the listing agent is MIA. In fact, I had to pass messages through Rebecca (who, by the way, was very competent) to CHAD SMITH, which seemed to be our only way to communicate with him. We were getting nowhere with our listing, after putting $3,500.00 of work into the property (at their insistence), listing the property at the price he felt would be competitive, and finally giving into 2 price reductionsl! We were anxious to get this listing to expiration and move on from the disaster when miraculously an offer comes in 2 days before the listing would expire - my only deduction is that CHAD SMITH finally decided to put some effort into this since he knew we would not be re-listing with him! Our experience with this CHAD SMITH TEAM was very unprofessional - I would not recommend them at all if you are looking for an agent who will communicate with you and work with you every step of the way to sell your home. p.s. I have to give my highest commendation to Rebecca White though, who is probably the sole reason CHAD SMITH is still in business.... read more

100% Aligned with Sandy D. We were not listed with Keller Williams, but have received 20+ phone calls aggressively asking us to. How they got my home, work, and the mobile phone for both myself and my wife I do not know, but they are borderline stalking us. Chad called, I told him I did not want to list, then he just kept talking and wouldn't let me politely decline so I had to hang up. I believe they have a calling machine that just ROBO-Calls over and over from their office (others besides Chad are now reaching out). I'm now at a point that not only will I never list with Keller-Williams, but when I do sell more property I will exclude them from making offers on it. They are the junk mail of the business. Don't waste your time. read more

My wife and I began our house hunt back in April of this year and met Brenda Obregon at an open house before we had an agent. She was super nice and chatted with us about what we were looking for in a house and wasn't pushy or anything like that. We left and while driving to another open house commented that we didn't like the house but we loved the agent lol. A few days later she gave me a call and asked how things were going and that if we would like to look at any houses she would love to work with us. My wife and I agreed this was our girl and we told her we'd love to work with her and got started. We had some ups and downs while hunting for a house but Brenda stuck with us the entire way and showed us house after house with the most positive attitude I've ever seen. She was instrumental in negotiating and was on the ball the entire time. From answering phone calls, returning calls, text messages and emails we never had to wait more than a few hours for her to respond and that was usually cause I messaged her late at night lol. Long story short if you are needing an agent that plays at the top of her game, gives you all her attention, fights for you to get the house you want and makes house hunting fun than don't use anyone but Brenda Obregon. While we don't plan to move anytime in the future we will certainly be telling anyone that is to hire her as their agent. read more

My partner and I recently moved to the area and bought a house. We were new to the area and were unsure of a realtor. We knew we wanted to go with Keller Williams, so we began our search there. We looked at all the listing agents and selected Stacey Perry. She proved to be very wonderful in the end. She was always available to answer any questions for us (first time homebuyers), update the matrix for our guidlines, and most of all:show us 21 houses in 1 day. She walked us through the entire process, and was there to calm our stress when it was high! She truly is a great agent who cares about each of her clients. She looks out for your best interest and is not afraid to tell you if the area is good or bad, if the house has problems, etc. I would definintely recommend her! read more

BARRY SALING - VERY RUDE & OBNOXIOUS!!! We met him in 2017. He brought a contractor that was also extremely rude. Very disappointing- a true WASTE OF MY TIME...!!!! read more

I recently purchased a home in Grand Prairie, Tx. 75052 I went through Keller Williams in Arlington, Tx. Big mistake I just called Keller Williams an got in touch with an Agent initial N. C. she was horrible. She wrote up the contact badly which left me with problem at closing. It probably will be a while before I buy another home but I will never again go through Keller Williams. My agent was only trying to get paid and not concerned about my best interest. NEVER AGAIN. read more

HORNBURG GROUP- We had the misfortune of dealing with one of the agents of the Hornburg Group, Felecia LeGrand, while looking for homes in Crowley. She acted all nice and talked about doing her best to find us our home, topping that with flirting with my husband and buttering him up but once he signed the contract, she disappeared. She never sent us one house to look at, except a couple that were WAY out of our budget or out of the area. We kept finding houses on the MLS that other agents from other real estate groups were kind enough to share with us. We send her the addresses and ask her to show us. But every time she shows up with her attitude, seeming bothered by our requests, or pushes the showing few days and then the house is gone. She is all talk and no action. And when she shows us houses that we sent to her, even if they are terrible she keeps saying they are perfect and we should jump on them. Please for the love of God, if she ever puts you in that position don't sign a contract with her, DON'T. When we tried to address the problem with her, she said that if there is nothing in our range and she can't make something out of thin air. If we find a house, we cannot deal with another agent and we are stuck with her, because we tell them the truth about our contract with her. When things went south, I went online to search and it seems that this group (Hornburg) and Felecia have no place to rate them except on their own website so they can censor any reviews. That should be the telltale sign of the horrible customer service. They only want your money. One of the agents we talked to said we have to legal to break our contract with her- infuriating. Stay away! Where is Keller Williams senior management come see the corruption of your agents read more

My wife and I recently bought our first home and we had the privilege of working with Ron and Aloyce Williams. They were incredible! They helped us find the perfect house in this crazy housing market and they were extremely patient with us and our many questions. They are very connected people and have a referral for anything you need related to a new home. You will not regret working with Ron and Aloyce. Hopefully I don't have to buy another home for a long time but if I do, I'm calling Ron and Aloyce. read more

We recently purchased a home in Mansfield, TX (June, 2016). Our realtor (Bryan Sawyer) "helped" us in finding this property from the MLS. We noticed a home on the MLS listing he sent us and went to view the property with him. We had seen several properties but this one looked like something we were looking for. The best thing Bryan did for us was lead us to Mansfield, TX and we really like living here but many other realtors I had called also recommended the same for the good public schools. The reasons for the poor rating are: 1) Bryan lost our earnest money check that needed to be cancelled and re-written (that should had been the first and last red flag), "Misplaced" as he claimed and "lost" have the same meaning, right? 2) He forgot to schedule a final walk-through inspection of the property and remembered only when we had began signing documents for the purchase :(, and 3) he did nothing to negotiate a one-year warranty into the contract. This house was loaded with countless flaws that we had not seen during viewing and was not detected by the home inspector (Texinspec). [I have just finished writing a poor review fpr Texinspec which they greatly deserve for not discovering our dishwasher not being properly connected. We ended up running it after moving in and seeing water rush onto the kitchen floor. I had to be the one to repair it!] Over half of the repairs we asked the seller to do were either not done or improperly done even though the seller provided us with a repair cost receipt! I was out in the yard digging out broken water sprinklers in the middle of August in 100 degree weather! (Thanks for nothing Bryan). I learned quickly that this Texas dirt is super heavy, thick, and sticky. We lived in Arizona where the ground is hard and rocky and would choose that any day over this Texas dirt because it is easier to separate and work with.The final walk through and a one year warranty paid by the seller would have gone a long way. Run away from Bryan Sawyer if you ever see his name. The internet states he is a great realtor but it mislead me. He said he was having family problems but don't make that my problem. He should have told us that so that we could have used a different realtor. That would have been the professional and right thing to do. Our next home will definitely be a Sell-by-Owner and we plan to sell this home the same way. Our past realtors we have ever used were 4 or 5 stars. Sorry Bryan but we regret ever having you as our realtor because you didn't do a good job for us. What you failed to do should not have been too much to ask from you! RL read more

Recommend not using Keller Williams' realtor, Edie Leon-Kelly. Makes good impression at time of listing, but then she is completely inaccessible. Farms all the work out to subordinates and misses many basic details. In our case, she was even 20 minutes late to our closing. read more

Ron and Aloyce team have very poor service, highly inefficient, rude, unresponsive staff. Stay away from these dishonest people!

Having chosen Keller-Williams Realty from a recommendation, I expected good service for the sale of my home. What I got was a dis-interested realtor, eager to make a quick flip of my home and neglect fiduciary duty they were hired for. I am out of the country and needed assistance to get the best value out of my home. He showed my house, and had "open house" in a dirty condition which should have been remedied. It was very obvious that the home was not occupied or being lived in. My best interests were not looked after. I don't know what financial interest the realtor had with the home inspector or the roofing contractor, but I was sold an unnecessary roof replacement. I questioned the fact several times, and even mentioned the fact that he is supposed to be my fiduciary for the sale of my home. All I got was is "you better go ahead and replace it". I questioned the fact about the class 4 roof installed, and he said" there is problems with that brand". I further questioned the condition of the roof, no leaks or damage, and no replacement offered by insurance inspector, all I got was "you better replace the roof". Mr. Mannion absolutely should have been looking after my best interests since he was representing me in the sale of my home and offering solutions instead of insisting I replace a roof that did not need it. I came to the office to use the computer, and Mr. Mannion "disappeared" from sight,nowhere to be found before I left. Same thing when we were moving out of my house, he DID sneak to the keybox and remove without offering to say hello or check on us or even announce the fact that he was present. Simply to sneak up and remove the key box and yard sign without any sort of acknowledgement. Hiding from us. I feel that my best interests were not looked after, and that there is poor ethical standards exhibited by your realty staff. Especially after the sale, no check up or sellers survey, NOTHING about the sale of my home by the company. An expensive $15,000+ lesson not to do business with Keller Williams. It would have been better not to deal with Mr. Mannion. read more

I can only speak for the experience that I had with one of the agents from Keller Williams Arlington. Kay Cameron was the seller's representative on the house that we were buying. There were many red flags throughout the entire process, but I was hoping that it was just a matter of her being a part-time agent or maybe that she was a new realtor that didn't know any better...turns out she's been in the business for quite a while. Kay repeatedly withheld information from us and ignored my agent's calls for days, suggested to her clients that they cover up the repairs that were agreed upon and signed in the contract, yelled at our agent over the phone, would not tell us what company performed the repairs, and told us to "just sign the closing documents and we'll take care of it after closing". The only time that she communicated back to us within 48 hours was when we had to delay the closing because she advised her clients to cover up the repairs and we refused to sign the closing documents until all repairs were done...she called back within about 15 minutes at that point. There was one day when my agent said she tried to call Kay at least 10 times throughout the day to try to get the status of the repairs but never could get in touch with her. I spoke with my lender in the afternoon and he said that Kay had been in touch with the title company within the last 30 minutes, so she was apparently ignoring our calls in the hopes that we would just sign the closing documents without finishing the repairs. In the end, all of Kay's incompetence delayed our closing date and ended up costing us extra money. She also lost money for her clients for the repairs that had to be restarted and credited to us at closing (about $5k). I would not recommend that anyone do business with Kay. Hopefully there are some good realtors at this agency, but I would think twice before signing a contract on any property that is listed here. read more

Keller Williams Realty is most inefficient and lax realtors I have ever worked with and I have worked with several. They still had people doing repairs on the house the day OF close and electricians to come out at 4:30. I am the buyer. The seller's wife needed to sign a paper and got off work at 4:00pm. You would think that someone with basic customer service skills would have taken the paper to her for signature, but that would something else they failed to do. I signed closure documents at 9:00am. Their customer service skills are lacking and they no excellence at all when it comes to doing anything. I don't know how they stay in business. I would NEVER recommend them to anyone-not even my enemies. read more