Seriously impressed.
My search for a great foundation company started with Yelp, Angie's List, the BBB and Google Reviews. After parsing out the top 10 in the area, I then went to the BBB ratings and read the reviews there as well. After ruling out 4 more of these top 10 based on BBB ratings trending down, I had 6 different contractors out to give estimates on our old family house.
When HD foundations came out, they immediately stood out. The president of the company came to see me, not a salesperson. He spoke in plain English, not sales-speak. He is a part of the crew as well; he KNOWS and DOES the actual work on a regular basis.
Of the 6 estimates I got, HD was 2nd to the lowest, and that includes being one HALF the price estimate I got from the highest bidder.
I am one who buys on quality not price, but based on experience with other pier and beam home owners prices for foundation repair, the bid was approximately 20% less than expected. Very reasonable.
I also got a thorough explanation with time set aside for me to ask questions, no hard sales pitch. This guy was more than interested to know what I had in mind for MY house, not just telling me what he would do. This is old fashioned customer service right here.
After weighing my options I felt HD was clearly the best choice, even if they don't have the 'big name'(almost all of those big name guys in the area came out for an estimate, and at least 2 of them, I wouldn't have done business with them for ANY price based on the Talking Head Salesman they sent out).
On work day 1 the crew arrived promptly, and the president walked me through what he had in mind and gave me the opportunity to tell him what I had in mind, too. I told him what I had in mind was the most solid, longest lasting build he could give me. He assured me that I would be happy with the work I would receive.
He took another look around and at that time updated his time estimate; he believed instead of 3 days work he would have me expect 2 1/2 days work for his 6 man crew. He also introduced me to the crew, informing me of his crew boss's time at the business, 9 years, and several crew members who had been with him for 5-7 years. In the 15-20 minutes we discussed this all, the crew had already started removing old piers. I got the definite impression that this kind of work was a no brainer for this crew.
2 days later, they were done. The 1/2 day was not necessary. At the end of the day, they replaced every single pier and beam underneath the house, because it needed it. Even though the contract did not say it was a full replacement, they did the work the long-lasting, heavy duty way.
I have a great deal of respect for that.
I would HIGHLY recommend HD foundation repair and will be glad to call them back should I ever need work again. read more