After gifting our son our faithful 9 year old Subaru Forester with 120,000 miles, my wife and I…read morerecently found ourselves in the market for another car. Despite a good history with our previous Subaru, we expanded our search to include similar vehicles including the Toyota RAV4, Mazda CX50 and Honda CR-V. We began our search looking for a late model used car but also considered new vehicles. After many hours of internet research and multiple trips to local dealers, we settled on the Forester and the Rav4 as the best choices to suit our needs. We usually make every attempt to shop locally whenever possible, so we started with Findlay Subaru Prescott and were helped by Gabe Maciel. Gabe was the consummate professional, extremely knowledgeable, friendly, informative, and was never in any way "pushy" in the way that car sales people can be. He was happy to show us anything we wanted without complaint or impatience. Our relationship with Gabe continued over the course of several days because we were also looking at other cars at other dealerships. Gabe was always professional, patient and customer service focused. Although we did not travel to Phoenix, we did shop the Phoenix market online for target vehicles, and we had a few conversations with sales people concerning pricing and availability of potential cars. Furthermore, a friend had just days before our purchase, traveled to Phoenix to purchase a similar make and model as our target vehicle. With his purchase information in hand, I felt I had good inside information as to Phoenix pricing. Ultimately, we decided to pursue the purchase of a new Subaru Forester at Findlay Subaru Prescott if we could secure a fair deal. Initially, the car we were most interested in, was missing a feature we considered essential, so we left the dealership and went home to continue our online search. Almost as soon as we walked in the door, John Ward the Findlay sales manager called and assured us that he could easily install the feature we wanted and sell the car to us at a price we would find competitive. He impressed upon us his desire to sell us the car and keep the sale local if at all possible. He assured us that he wanted the sale and would do all he could to sell us the car at a fair price. We agreed to return to the lot for further conversation. The next step in the process is the one I do not like, negotiating the deal in a salesman's office. I was expecting a stressful hour of high pressure sales tactics but was instead offered the car that we wanted, with the desired option installed by Findlay, at a significant discount from MSRP. Mr. Ward was very "matter of fact", professional, friendly and polite. There was still a little "back and forth" negotiation which was a little stressful but in the end we ended very close to his original discounted offer. What usually transpires next is another stressful experience with the "Finance Guy" in the back office, which is usually an opportunity for the dealer to sell you a host of other things you probably don't need. Instead we met met Mr. Pauly Meyers who was the most unassuming and low pressure "Finance Guy" I have ever dealt with at a car dealership. He did offer us a whole host of things to buy for our new car, and was happy to explain in detail any of them, but Mr. Meyers did not pressure us in any way to buy anything else for our car. He was as personable, friendly and professional as the rest of the team at Findlay Subaru. It's difficult to accurately evaluate different deals from different dealers, so therefore difficult to compare my deal with the one my friend received from the Phoenix dealer, but I believe them to be comparable. Some car dealers sell a car at an attractive price but then tack on fees for dealer installed options you don't want (that they almost will never remove), all sorts of things sold by the finance team in the back office, and sky high loans offers and insurance. It's nearly impossible to compare deals between different dealerships and different buyers. In the end it comes down to the attitude and personality of the dealership. If the dealer you visit is laser focused on making a sale, takes every opportunity to sell you a car jacked up with all kinds of stuff you don't really want, constantly badgers you for the sale, constantly sends you endless texts, email or phone calls, be careful! You are dealing with people who have ONLY THEIR best interest front and foremost in their mind. Other dealerships are happy allowing YOU to decide what you want and need, happy to provide information when YOU ask, happy to provide test drives when YOU are ready, happy to sell you what YOU want, and when YOU want it. To me, that is the mark of a well managed, professional dealership. Findlay Subaru Prescott is that sort of dealer, they provide you with the service and information so you can decide what is best for YOU and YOUR family. Thank you Gabe, John and Pauly

The message I got from service rep was you did not buy car from us so not going to help go back to…read moreoriginal dealer. So that is what I did AutoNation Subaru Scottsdale and they verified based once they pulled up the car that I did have the extended warrant which was 10 year 100054 mile warrantee that Findlay service rep said I could not possible have. Findlay a 1 and Auto Nation a 10