Would give no stars if it was an option. Purchased a vinyl fence from Lowe's to the tune of $6,588.00 and this was the company Lowe's contracted as the installer. Fence was installed on 8/8/20 and on 8/10/20, 3 middle sections of the fence blew down during a rainstorm. The only thing that probably saved the whole run from falling dwn was my neighbor's adjacent fence tht held it up.
Called Pro Line right away & they tried to claim it was an "Act of God". There's rickety fences around town that were still standing after the rainstorm, but they tried to claim that "maybe a microburst hit mine". The microburst must've jumped over my house, hit the middle of my fence, then skipped my neighbor's fence which is literally ***37 INCHES*** away. Neighbor's fence is UNTOUCHED! Although my contract called for the dirt from the post holes to be removed, they left piles of dirt all over my yard.
They wanted me to file a claim on my homeowner's insurance or pay out of pocket for the labor to have it repaired/replaced & said they were trying to get a discount on the supplies from Lowe's. My security cameras captured their employees movements all day - including them hauling away fence materials/supplies that were left over after they completed my "install" even though their employees claimed nothing was left over.
Called Kim at Pro Line several times & when I could reach her, she kept saying she would call me back - NEVER DID!...other calls just went unanswered. Finally got someone to answer - Heather - & she said Kim would call me back by the end of the day...HAVEN'T HEARD FROM THEM SINCE!
I'll be sharing my videos of the work online. BUYERS BEWARE!!!! read more