It's disappointing that after an extended period of taking my two dogs there, that they can't overlook a misunderstanding I had about their passes and reservations. I was charged $60 for a no show. However, I was informed that I had no more visits on my pass. But since I had not cancelled my future reservations, they were happy to charge me.
In the past I had also overlooked a few things. One if which is when they used to take calls, I asked if I could stop by to feed my dogs. (I thought they were fed by my partner). I was told that it was not possible because all doors are locked after 9 am! Strange that I was refused access to my fur babies. As a result, I've never seen what it's like once they are dropped off.
You receive a photo or two of them and a report card. No webcam.
The portal to make reservations and buy passes is also confusing and cumbersome. They also don't take calls now and all communication is via email to a generic email. Sometimes it's just good to be able to talk to someone.
They will also not hesitate to use a bark collar on your fur baby if they think it's necessary.
If you're looking for a warm and fuzzy customer facing experience, this isn't it. There isn't a reception. You pass your dog to someone at the gate. They hand over you dog through the gate when you pickup.
Location is off an extremely busy road. When you leave the facility, you'd better step on the gas as the traffic coming down the hill is usually is at least 70 miles an hour.
I hope this helps others make an informed decision about this establishment. read more