I'm being considerate about writing a poor review for a small business, I wish I wasn't, but I think it's fair I speak of my experience with Gina entirely so other people can judge if it is right for their dog.
We had a good experience to start, my pup really loved coming here and had made other great dog friends. We started to notice some weird things along the way as to how Gina was running her daycare and my pups behavior. After months of daycare where Power was always stated as being so good and sweet and gentle, she texts me that he is being aggressive. Pup parent aside, I wanted to hear her out, as I'm not present. I asked, is he showing his teeth, growling, biting, tail down... anything known to be illustrative of dog aggression. She said no, we agreed he wasn't aggressive and just very playful (like most young dogs are) and moved on. The next week, she texts me that my dog seems depressed to be there. Here we go again... I have to listen, and ask, is he being lethargic, shy, not eating? Nope. None of those things, just playful and whines for attention. It's now clear to me Gina is overwhelmed, stressed, and is wanting dogs who don't want to play, take naps, and don't need attention. It seemed to me she was trying to pressure me to take my dog out of her daycare by lying about his behavior. Take some responsibility for yourself and your business, that is not how you handle things. We are all adults working hard and are stressed sometimes, be honest at the very least.
The best part is, my dog is in many of the photos here on Yelp that she's posted. His name is Power, he's a wonderful, loving, rescue from Korea, and he's pictured playing with the other dogs and very happy. Go figure.
More fun facts:
--I learned she uses a broom to chase the dogs and scare them apart when they're playing too much. She illustrated this behavior to me with a "raaarrrr" kind of noise. Yeah that would make my dog scared and anxious, thanks for that.
--I have showed up before to drop my dog off and she wasn't home and dogs were left alone inside. I walked up to hear dogs barking and she told me that she would be another 30 minutes and she was sorry. Not what I am paying for.
--She repeatedly tells me how stressed she is with all the dogs. Dogs pick up on human stress. You don't have to overwhelm yourself, know your limits, we all have them when it comes to work.
--I have seen Gina's mother (who is a huge part of this business even though I was never told this) who gets overwhelmed easily, yells at the dogs, pulls them roughly yelling at them. I've seen it in person. I've even offered to help and open the dog gate to let my dog in because she couldn't hold all the dogs back. Again no idea what I'm paying for.
--Not to mention sometimes I drop my dog off and the only person home is her daughter who I think is around 12 or 13? She's a very sweet girl, it just seems a little odd that she's basically left in charge sometimes.
--A current dog in their care, Chaga, actually peed on Gina while I was picking up my dog. This environment is clearly stressing other dogs out as well.
--Gina has also refuted my criticism and sends me nasty text messages while I'm busy at work, which is the entire point of engaging with her business, so I don't have to stress or worry about my dog while I am at work, it costs me money! She has managed to bring enormous stress into my life over this.
Gina aside, this, unfortunately is not a good dog daycare, at the end of the day it's about the dogs and the dogs are stressed out and anxious. They don't get enough playtime, the house is very small, and they simply can't handle all of the dogs they take on. The environment created by Gina and her mother is not calm, I appreciate their ambition to create a small business and I wish them well, but there are major improvements to be had, and then maybe this can be a good daycare. But it isn't right now. I have given Gina too many chances, you need to treat your customers better, both dog and human. I hope you take this as a learning experience for your business.
I have moved on and found a much better daycare at a home where the owner is attentive and loving, with a big beautiful yard and he doesn't overwhelm himself with too many dogs, and best of all my dog gets to be the energetic and playful pup that he is without worry. We are so happy to be out of there. read more