Been here a month -- where do I start. The application process was a nightmare. Everyone we spoke to told us different information. It was a circus. A literal circus. Got approved for a home that was a few minutes from where we were staying at the time. Less than 10 minutes from the kids school & the same distance to my work.. then 2 weeks later we're told we couldn't move in because the home wasn't ready... this is a few days before our move out date for our current home. So we scramble, find another home-- which is nice but completely out of the way from work/ kids school because we only had days before we had to move out & no other homes were available in our area. From 10 minutes to school - to 30. From 30 minutes to work -- to an hour. Ok whatever We move in, the house is in ok condition. Nothing too much to complain about, at least that i can remember at the moment. We go to use the dishwasher after about 3 days of living here, the water doesn't drain. We put in a maintenance request, no response. So we put in another one, no response. So we put in ANOTHER ONE. No response. WE CALL-- "we will submit your request" no follow up or anything. ITS BEEN A MONTH. I've called many many times since then .. still nothing. Currently. Our AC has been out for 3 days. Request request request for maintenance NOTHING. I have a 3 year old & am currently baby sitting my 1 year old nephew and it's 95° in my home. I've called and called and nothing. "We're so sorry we'll put in a request" IVE DONE THAT 3 times already! Then was told 2 hours. Lol it's been 4. We are bunched up in our vehicle just to get air conditioning. This is ridiculous, when are lease is up we will not be returning. Go elsewhere, I beg you. read more

Last year in October we had a leak in our upstairs ac unit, that cause our laundry room ceiling to collapse! Progress sent out there handy man to fix the leak and different vendor to repair the drywall. They didn't dry out the area or follow proper resto steps. Fast forward the start of July our down stairs ac has a leak and has been leaking for quite some time to the point the drywall was soak and mushy upon review there was mold on the wall the same leak occurred 9 months previously the amount of mold that was discovered could not of formed from the down stairs leak alone: progress sent out J&M restoration to rip out the drywall denied the experts request to replace the wood that was molded as well just sprayed chemicals. Sprayed the whole area with chemicals and when I asked J&M if they were going to do a air quality test they said no, I called progressed immediately and fast forward 48 hours later they magically sent J&M back to do an air quality test AFTER they sprayed chemicals and when I asked for results I am being stoned walled, J&M says progress is telling them not to give it to me! The results are already messed up because they did not do one before they hand so we may never really know the impact to our households health. They assigned me executive escalations person who when I was threaten to go to news and get a lawyer was very attentive and it's been over a week now with no answer from progress on why I can't have the results of the test and how they plan to compensate us for living in house with black mold for 9months not to mention our roof needs to be replaced our hot water heater was from 1999 the plumber said. They are the cheapest company around !! read more

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The worst company hands down ever made. They will fine you every single month for the most random things to get money from you, they will try to evict you for 4 days late of rent. They won't fix any problems wrong with the house, it's been 5 weeks with broken AC in the middle of summer! Awful terrible company read more

Simplified process, however Terrible communication. Communication is done mostly thru email. Very unprofessional. With a 820 credit score, you're treated like general population. Our orientation agent (Brittany) called out sick the day of our orientation. We emailed the company, after 4 hours later we called and victoria told us we were scheduled another day and then said we were mistaken. I told her we had it in email and within 3 min another orientation agent called us. Like any company seeking to make $$, this company and its employees will seek to modify the truth to their benefit. Will not recommend. Semper Fidelis! read more

Do not I repeat DO NOT rent from this place. I have been with them for 10 years. They have grown into a big company. They take forever to fix everything. They have crazy fees. They expect you to pay everything on time plus their fees, but if they don't fix things on time that's OK. read more

Emergency maintenance request placed and had to follow up on myself after I didn't receive a call back when I was told I'd receive one from the maintenance crew within two hours... This is regarding broken A/C in Phoenix in 110° weather. No tech until Wednesday afternoon. Today is Monday. Their answer is to put you in a hotel or buy a swamp cooler... I'm pregnant and have pets who are suffering. It seems there is a lack of maintenance crew because this is a reoccurring issue with every work order I've made. The understaffed maintenance crew that they do have works Mon-Fri 8-5 and there's only about 2 in each area/city at a time. Don't let them tell you there's an emergency maintenance crew... it doesn't exist. In Phoenix where A/C is essential for survival you would think they would have a sufficient maintenance team and take emergency work orders more serious. read more

Moved from Kaliforniastan to Colorado in Dec. 2022. Made Progress Residential aware that this would be a less than 12 month lease. I was told over the phone that there would be no early termination fee as long as we gave 60 days notice-which we did. Now these liars at Progress Residential are not only keeping our deposit but want to charge us an additional $2,700 in early termination fees... Shitty company, stay away at all cost. read more

I lived in a progress home for 4 years and 6 months. while living with them it was a breeze. but upon move out they request 6300 dollars from me. they wanted me to replace their 26 year old refrigerator, a new oven and a new garage door. even though all were in good working condition just like when I moved In. they will not respond to my dispute VIA email which is against the law. so I'll be taking them to court and have filed a review with the BBB. run from them like the plague. this is the scam they run on everyone. DONT RENT THE HOUSE ON CALIVAR IT HAS MOLD THEY PAINTED OVER ON MOVE IN. read more

This company is run by a bunch of money hungry scumbags. Their customer service is horrendous. The home that we rented in a Texas from them was disgustingly dirty and filled with dead bugs when I did my move in walk through. I spent two days disinfecting and bleaching the entire house just to make it inhabitable. My wife and I spent weeks on the phone with them trying to get a credit for the money I spent on cleaning supplies and for my time. I have emails from a Director in the company stating that when we move out all of the photos that I submitted as evidence of the filth would be taken into consideration before cleaning fees are assessed. Not surprisingly, we were charged the full cleaning fee at move out. I disputed the charge and attached the email from the director and they did nothing to remedy the situation other then say the charges stand per the language in the lease saying the house was not up to Progress Residential standards of cleanliness. I left the house cleaner than it was when we moved in. See the photos below from my move in. Also included is a photo of the email from the director. Never rent from this company. You would be better off living out of your van than renting a home from Progress Residential read more

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I've been renting with them for about a year now. I am not one to complain about things. Personally, if it's habitable I'm fine. Unfortunately, before moving in I noticed the back screen door needed replacing and was told it was fine. Now I can open door while locked. My screen for my windows fell off on week 2 of living here. The garage keys don't work well and I've replaced battery twice. The fire place has never worked since I moved in... leasing agent couldn't even get it to turn on on my move in day. Multiple work orders and was told to contact a company that never answers the phone. The rent is pretty high in comparison to other homes around me with much bigger square ft. Honestly though, I can get over all of these things for the location I'm in and there isn't a breed restriction. I also don't get hit with random fees which is a major plus! Stay tuned for year 2! read more

Do not rent from this place they make u pay for you to get your mailbox keys to be made and have to get a re key for the mailbox on my first day of move in which is never stated it says we are responsible for the mailbox and keys not to get it rekey and have to handle that on move in so I will be getting a lawyer and getting out of my lease do to false and not standing by your own lease this is unacceptable I should not be responsible for my first day of move in to re key my mailbox not my responsibility fuckers read more

Sadly, prompt menu is too long. Secondly, no one answers the phone? Early afternoon...come on staff. Its basic business practice, after trying three times. the reviews apparently say it all? How do the owners of the properties allow this? Well again, the two properties I was looking into have been on the market for 60 days, plus. Too many other choices out there... read more

If I could leave them a zero star rating I would. AC out for over a week. It's been over 100 degrees this week. The thermostat in the house says it is over 95 degrees most of the time. Was finally able to get someone out to look at the unit. They said it needed to be replaced. That was over 3 days ago. No one has contacted us again about it. read more

I requested an emergency maintenance request for no a/c or heat and after 3 followup requests still nothing. I have 3 kids in my house and need this fixed. I guess they don't understand the meaning of emergency read more

DO NOT USE THIS COMPANY OR THEY WILL TAKE EVERYTHING THEY CAN FROM YOU. THEY ARE A COMPLETE SCAM. Please read this review if you are considering this company. I have never left any kind of review for any company but I want people to stay away from this company. So progress residential this ones for you. If I could put no stars I would. This company is a complete SCAM. Don't believe me... there is a Facebook page just for the people suing them and being screwed over. Absolutely unbelievable how they treat people moving out of their homes they will punish you no matter what the situation is if you want to leave a residency of theirs. I was an excellent resident never late one time on payments and left the house in better condition than when I moved in. When I moved in the house was disgusting and there was the previous renters dog crap everywhere in the back yard even though they will charge you over 500 dollars for not cleaning. I was working with them on a home to home transfer near the last few months of my lease. I was going to stay with the company until the house I was interested in was rented out from under me so I went a different route. Now They are keeping my 2500 dollar deposit and charging me an additional 3600 dollars because failure to notice to vacate with 60 days notice. EVEN THOUGH I WAS WORKING TO TRANSFER MY LEASE MONTHS before my lease was up. That's right they charge you almost 100 dollars for every day you don't notify them to vacate 60 days prior to your lease end. I spent over 400 just to do everything they asked me to do on their move out check list and if I didn't I was told they would charge me an additional 450 any way. I have tried for a month now to be contacted by a supervisor and all they do is transfer you from department to department saying they cant help you. They wont even help you dispute the charges they give you an email and tell you there is no one that you can talk to on the phone. WHO EVER READS THIS DO NOT USE THIS COMPANY. read more

This is not a property management company they are debt collectors disguised as property managers. They do nothing to aid or repair the homes they have purchased from legitimate property management. All this company does is increase and collect rent. We have been with HavenBrook Homes for 5 years before Progress stepped in. There is no local office. There are no actual property managers or at least none that return calls or emails. I have spoken to agents in a call center but never the same person twice. Progress does not offer traditional leases so you are not able to sign long term contracts securing a set amount. Best to sign a 12-month lease and get out as soon as possible. This company will take all your money and leave you homeless. If I could give 0 stars that would still be too high. read more

The Good - We started looking at rental homes through Progress Residential after our apartment rent drastically increased for the new lease term. The "looking" process was easy as ever! Most homes were in great shape, had brand new kitchen appliances, cabinets, and flooring. Progress also uses Rently, which is an intuitive website that helps you easily self-tour each home by providing you a code to each lockbox. We were approved in less than 24 hours of applying to the home! The Bad - While setting up our Progress Renter's Orientation, we were surprised that after reviewing the cost sheet, our move-in price had almost tripled due to a handful of fees and a pricy security deposit (which is not listed on the website or shown when you apply). We also found out that none of the progress homes come with a washer and dryer. At this point, our $1,600 rental turned into almost $4,000 to move in, and we figured an extra $1,000 (at least) to go out and buy a washer and dryer. We felt misled and canceled our application right away. Sorry folks, but if you have $5,000... go put down a payment to own a home. read more

I'll never understand a rental company using closing docs to verify income... Are you buying the property or renting? I'll pass!

Absolutely the worst. Be prepared every month to deal with billing 'errors' or fees that are just created because they say you owe them. They will also nickel and dime you with other fees. A fee for conservice (great name - it is a con) to manage your utilities, a fee for your 'smart home' (they locked us out of it once late at night, randomly) taxes on the fees, etc. It never ends. I met the inspector for the final walk through. He told me everything was great because it was. We spent money and time getting the house into better shape than when we moved in. They then charged us around $1000 for cleaning. Very dishonest and scummy company - avoid them at all costs. We paid two months rent as a fee to leave our contract early - it was worth it to not have to deal with them any more. 1 star is much higher than what they deserve. read more

I never review companies but i am hoping to save people pain. AVOID PROGRESS IF YOU CAN. We have had a very hard time in our rental getting repairs. Upon moving in our house was unsecured due to a broken front door. Progress residential took over a month to create a secure able home. In December our heat went out we called and they refused to put in a work order or even look at it. If you want a company to fix your house and provide livable environments this is not your company. Our heat just got fixed on 1/12/24 over a MONTH OF NO HEAT. Our microwave is still broken and we have no hot water. Progress residential does not care. read more

I was staying at one of their properties for 9 months and did a early termination. Despite 60 days notice and leaving the property early all while keeping them informed of my move out date and requesting for information relating to final bill. I have yet to receive a itemized receive for my initial deposit and or final bill amount. Per Arizona laws they have 14 days to provide the money or the receipt which they have failed to do. Getting a hold of these guys on the phone is a 2h deal and they will hang up on you. They will also charge a late fee for last payment despite you not receiving any actual bills. read more

If I could leave a negative star I would! When u sign the lease and give them your money-their amazing. When trying to ask a question about moving out or lease details and deposit info, forget about it! Countless emails and wasted time holding just to flat out be ignored and no response! I don't even know how their allowed to run business like this. I still do not have answers after 15 attempts. I'm super furious and have to now seek legal action. Don't rent here! Save yourself the nightmare! read more

This company purchased my house recently. At the very end of their due diligence decided to bring their price down a substantial amount because THEY DIDN'T DO THEIR RESEARCH BEFORE MAKING THE OFFER. Unfortunately by this time, I had passed up on other offers and had another purchase lined up contingent on this one closing. I was stuck between a rock and a hard place... Their reasoning behind the price cut? They wanted to remove several well established, low maintenance trees in the backyard. Trees that provide amazing shade to the house, cutting down cooling costs and allowing the backyard to be useable in the summer time. Trees that blocked out the street lights to your bedroom window at night. Hardly a "repair" to the home to remove trees you knew were there when you made the offer... By the way, congratulations on cutting those 20+ year old trees down. The cost of repairing the air conditioner during your time renting this house out is far more than it would've been to have monthly yard maintenance. But what do you care? It's all a write off to you as you raise rent to unaffordable prices read more

I have mixed feelings about Progress Residential. On the one hand, they made renting a house very easy (vs going through a private landlord). On the other, they are the definition of a soulless corporation. And what makes it so bad is it's a soulless corporation that deals with where you live. I came to leave this review after Progress extracted $35 from me and refuses to pay it back. For some reason, Progress wiped out my payment details in the online portal without my awareness. When I went to add my checking account back (which has been used and verified before), I was told I had to wait the standard 1-3 business days for them to send a verification deposit. This means I had to use my debit card to avoid my rent being late. To do this, they charged me a $35 "convenience fee." This is the first time I have ever seen or heard of this fee. So it appears what Progress did, was intentionally wipe out resident bank account info, forcing them to scramble to put it back. If they didn't do this prior to the first, their rent was guaranteed to be late, unless they agree to pay a brand new $35 fee, to avoid their rent being late while they wait for account verification. Wow, Progress! What a great way to extort money from your residents, who are already paying hyper-inflated rent prices and growing. I will be reporting this to the Better Business Bureau, because they probably did this to all residents across the company. If they did it right, they raked in hundreds of thousands of dollars for absolutely nothing at all. Extortion. read more

Progress residential is on my list of the worst companies to ever do business with. They offer no real assistance when things go wrong with the property, they will fine you for the slightest thing and completely neglect their end of agreements like when it comes to yard care or maintenance. Generally, the customer service people try to help but are completely powerless to do anything because of strict corporate slum lord tactics. The company reminds me of the phone or cable company years ago when you had no other options. I cannot stress enough, NO house is worth the price to rent from this company. I pray they go out of business and whoever is profiting from this abomination of a company is left destitute and trying to rent from someone who treats them as they do others. read more

The application process is horrendous. And at the end we got denied even after speaking to an application "specialist" who said she couldn't see a reason we were denied and opened a dispute for us. You'll sit on hold for a half hour just to talk so someone who isn't knowledgeable and can't answer your questions. We were just accepted to a place through Apartments.com, so we clearly were qualified to rent a home, but progress collected the application fee, chewed us up and spat us out. Shady shady business. Edit: We met your criteria, you ignored your criteria and denied anyways to collect fees, scum read more

RUN THEY ARE GREEDY AND DO NOT CARE ABOUT YOU AT ALL. Paid my rent on the 3rd, two hours later I was charged with a $125.00 late fee. Window busted out from horrible storms they did not want to replace it. They finally got rid of termites 5 years after people had been complaining (I actually met the people living there prior). When you call they hang up on you or you wait on hold for a hour to two. Also I got a hoa warning violation for a car parked in the street (not even my vehicle) I did let them know but they still charged me $75.00. When I asked why they said because even though it's not my car they still have to charge me because they had to send a email about it to me. I said "so let me get this right you are charging me $75 for a warning you had to forward me via email? How does a email cost $75?" The lady could only say that's our policy. I'm done with this money hungry company. read more

Very nice residential homes that can be viewed. All service needs are accomplished and prompt.

They never even got back to me after I finally got a hold of a office worker. I was told someone would follow up with me after I complained about a late fee charge. (I was told late fees incur after the 3rd day of the month, but I made a payment on the 3rd day even though it was paid in the evening time.) mind you a late fee is $150! Even though I have awesome rental history and have always paid on time, they don't care. They don't care to follow up with your questions or concerns. They're out for the money point blank period! As big as this company is, they have no morals or ethics when it comes to running a business. Greedy ass mofos, look someplace else if you can. read more

Very poor customer service or lack of Spent most of my time holding to get help. You can't speak to a supervisor directly because they can't transfer you. You have to wait for a call back which never happens. They don't respond to email. Hold times are 30 mins or more just to speak to Frontline agents who put you on hold again just to tell you they are sending message to supervisor. They ask for 50$ application fee which is normal but another 250$ to hold property while you go thru process. In total 395$ (taxes and claim fee) later not house. I should have did more research on them before. read more

THIS COMPANY IS A SCAM!!!!! They tell you that you have to pay a $250 holding fee to remove a listing for a house you can't even see yet and that if you decide you don't want it, you'll get a refund. NOPE!!!! I applied and paid the holding fee for a house I wouldn't be able to see for almost a month. I ended up cancelling my application 2 weeks later, still 2 weeks from being able to see the home and I'm now told that because I'm not taking one of their houses, I don't get my $250 back. I'm thankful I dodged a bullet because this company would've been a nightmare to deal with. Good luck to anyone who rents from them. CROOKS!!!! read more

I have been in the process of moving out of a progress residential home. I did provide 60 days notice to the company and per my lease they are not suppose to require any funds past the date given. The portal they have you use to view all charges is entirely too confusing. i had to pay the last two months of utilities in advance and was told it would be reimbursed back to me. My move out date was 11/22/22. on 11/23 in the early morning I drove by the home on the way to my new home I had just bought, and there was a man out there to do the final walk through. I was told that I would be receiving a phone call to go through my walk through (which i did not) I also never received pictures of the home in my initial walkthrough as promised. I waited a couple of days and then attempted to call progress residential. I finally got through to an employee who stated he was unable to assist me and would need to transfer me, after waiting on hold for 11 minutes the call was ended as I I was hung up on. I attempted to call again and this time asked for the representatives name "Sandra" Sandra stated she did not know what the charges were and to give it a couple of weeks as the walk through had not been done, but there was someone else already living there... I told Sandra the walk through had been done, not because they communicated with me, but because I saw then van the very next day. I asked Sandra if she could possibly transfer me to a supervisor at which point she stated "we do not have anyone, well we do but they aren't available". I proceeded to ask Sandra for his last name as I felt at this point it seems this issue was going to need to be escalated, Sandra responded "it's Sandra" she was very unprofessional and not helpful what so ever. I decided to leave it alone and try back 5 days later... when calling progress residential I was on hold again for a while and when I was finally able to speak with someone she stated she also did not know and could not tell me what the charges were or if I was even going to have a security deposit returned to me, and stated she needed to transfer me to the past renters department, I was transferred and on hold again until the phone hung up AGAIN. this entire move our process has been so frustrating for me, I bought the home in October then one i grew up in after my mother passed away in February.. I gave notice 60 days and continued to pay rent for two months even though I was not living it, I had the home professionally cleaned and treated with the utmost care, I was never even one day late on rent in 10 months and really did not understand all of the poor reviews I had read as progress never gave me any issues, although I never gave them any... it seems now they have discarded me and NOONE is interested in assisting me and it is very disheartening. I wish they cared more and would allow for some actual costumer service and someone to really explain to me what is going on! i have eveen referred friends and family to them and at this point I am highly regretting it. I truly hope that they can change things around and care more about their tenants who are loyal and genuinely try and do everything right. I am very sad about this treatment and now looking into other avenues to acquire information and an actual explanation as to what is going. all I can say is DOCUMENT everything with this company (as i have) and protect yourself as I do not think they genuinely have your best interest as a renter. read more

We moved to Arizona from Nebraska at the end of August 2021. I have had an issue with them still charging me a pet rent with my emotional support animal letter. I have spent hours and days on the phone trying to get this figured out. The Scottsdale people talk to you like you are stupid. Last I heard it is not okay for them to charge for emotional support animals it is non discriminatory and sounds like a lawsuit to me. I am so sick of dealing with these people, their people don't help! They keep telling you you need a different department and then go through all the departments to get transferred back to the first department I talked to.. I would give 0 stars if I could. Don't rent from this company they do not care about their occupants. read more

I would not recommend ever renting from this company. My son rent's from them and they have not had air condition since July and it has been over 100 degrees. We have emailed and written letters by certified mail and they will not even respond. They are a joke - do yourself a favor and do not ever, ever consider this company for any residential rental. Melodie Grem read more

Applicants beware. Their automated application process can fail to properly record document uploads, and their periods for correction are short. Also, you can get final warning notices in the middle of the night. Their application fees are relatively high. I spent over $300 and was not offered a refund, even after I demanded it. I am located in Utah trying to rent a home in Utah. read more

Absolutely horrible move in experience. Our house was filthy upon move in. The floors, window sills, blinds, and baseboards did not look like they had been cleaned in a very long time. There was black mold in nearly every window sill. Almost nothing was done to remedy the situation. I cleaned up the house and the mold. Progress sent a cleaning company over a week after move in. They only cleaned the floors and the grout was still black in most areas. We were told by the cleaning company that they did not specialize in grout cleaning and that a specialist would be required. Progress would not approve a tile and grout cleaning company to come out. A resident relations supervisor contacted us to let us know that all the work orders had been completed and to reach out if we had any concerns. We reached out to let her know that almost nothing was resolved and we never heard from her again. I am in disbelief that a rental company would allow a house to be rented in the state that our house was in. The customer service from progress has been non-existent. If I could give 0 stars I would. I do not recommend renting from Progress. read more

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I live next door to a propert that is managed by Progress Residential. Last year, I requested that the trees that are on their property be trimmed prior to new tenants moving in. My email request went ignored for months. I finally received an email stating that they would not be responsible for trimming the tree. And that the new resident would be responsible for taking care of the trees, which by the way is incorrect information based on what they have posted on their website. This not only caused a huge friction between me and my new neighbor, and the tree was never properly trimmed. Now, one year later, I am sending another request to have the tree (which now extends over 5 feet into my backyard) trimmed. I was recently advised by a representative that they would not be trimming the tree unless the tree touches my house roof and that I was more than welcome to trim the tree on my own. This is not my responsibility!!! I don't own the tree, nor do I want to be responsible for any potential damage I could cause to the tree (I'm not an arborist) which could then lead to a lawsuit against me. This company does anything and everything to avoid even the smallest maintenance requirements that are owed and required by them. read more

October, 2021, we rented a Progress Residential home in Anthem, AZ. Little did we know until we got here that it was in the gated Anthem Country Club. A beautiful place to live UNLESS YOU ARE RENTING FROM PROGRESS RESIDENTIAL! (We have since bought a home and are extremely happy to get out of the Progress Residential debacle.) We rented for six months, and all the time renting we NEVER received the coveted "resident number" so we could obtain a "social membership" to the Country Club and use the amenities. (Restaurants, swimming pools, fitness centers, spa, attend concerts, special parties etc) The company avoided us and all of our calls and emails. A few times they gave us a "case number" but a few days later we received emails that our case was closed. We spoke to the HOA at the Club and they said we needed an owner's signature in order to transfer the membership to us. No signature was ever obtained as even the HOA couldn't figure out who owned the property. But this is just the tip of the iceberg of WHY YOU SHOULD NEVER RENT FROM PROGRESS RESIDENTIAL... They say "Dog Friendly Homes" and they say "pit bull to toy poodles welcome," yet they charge a non-refundable $350 Pet Fee, and then $35 a month as long as you have a pet in residence. All of your utilities (except Electric) are bundled and you pay through a provider service which charges $7.95 a transaction, every month. You pay Electric on your own, and if you rent the place and don't move in for two weeks, they charge you an electric fee even though you don't have the keys yet! In order to use the Anthem Dog Park you need a "fob" to let you in the gate. It took us two months to prove we lived in Anthem by getting P. R. to finally sign paperwork. When we arrived, there was NO INTERNET or TV in the home even though they advertised "high speed internet". There was also no cell service where the home was located in the club. P.R. Could care less. We made our own arrangements and had Cox communications come and cable the home. TWO WEEKS with no communication inside the home was very difficult for two people from another state. Be sure to read description of home as we missed the "washer/dryer hook-up" in the listing and had to purchase both. There are so many hidden fees and demands by the company it is unreal. When we chose to end our lease early we were charged 2 months more along with having to pay a professional cleaning company to clean our very clean home. And don't forget to paint the walls where you might have put a tiny nail to hang a picture. You are also totally in charge of your outside property. No maintenance from them unless a dead tree. So be prepared to buy tree trimmers, a leaf blower and rakes. As you have probably surmised, we will NEVER recommend Progress Residential to anyone!! It was a miserable company to work with and we are so happy to never deal with them again. read more

I have had the worst experience with Progress Residential. Getting a hold of their customer support team is almost impossible. I've had to wait on the phone for 3 to 4 hours at a time with no real answer to my problem. They keep telling me to call different numbers and no one knows how to help. When I try to email, they just say my case has been closed. Not to mention all the hidden fees in the contract. They give you a base rent and then upcharge you for absolutely everything. They have been charging me for renters insurance even though I have provided proof of my own insurance. Their payment portal is incredibly hard to set up, and once again, their customer support team doesn't know how to help you either. I will be avoiding any property using Progress Residential in the future. read more

Progress Residential was referral by a very satisfied resident, then to have a different experience is unbelievable and disappointing. During the online application process, there was a glitch which lead to missed opportunities for rental homes. While there were several unsuccessful attempts online, the toll-free number was successful, leasing specialist was able to assist. After speaking with him regarding the time wasted, the disappointment of not finding a house, he sent a house that was not on your website, nor listed on any home rental portals, i.e. Zillow. Mentioning this home not being listed is because it wasn't ready, not being properly cleaned. Upon move in there was not an inspection list to be submitted and completed. Maintenance work order: MASTER BATHROOM Tenant: Cracked caulking Inspector report: Caulking is dirty no need for replacement, just needs to be cleaned. GARAGE DOOR Tenant: wouldn't close Inspector: repaired and wouldn't garage door did not close two days later. Sensors were replaced upon second visit. SECONDARY BATHROOM Tenant: Sink clogged, light fixture, and shower head rusted Inspector report: Unclogged sink and ordered replacement part for plunger. Ticket is closed and unresolved. Light fixture has been replaced. Shower head still rusted. HOUSE NOT INSPECTED Tenant: DISGUSTING CAT URINE SMELL No matter how much I clean, I can not get rid of it. *Paint on the base boards is peeling throughout the house THIRD BEDROOM *writing on the ceiling. KITCHEN *grimey dirt on the ceiling BACKYARD Tenant: broken beer bottles and bottle caps, upon move in unacceptable to maintain. My dog will not play in the yard because he has gotten debris in his paws. Unless all the gravel is removed and replaced, I don't see how the yard will ever be free from garbage. It is embedded in the gravel. Inspector: Dust pan and broom to recover some particles. WIPS PAYMENT After a payment was rejected from the bank, I was informed credit card payment was acceptable. The funds were available only to try and submit and be told the account was in cash only status, delaying payment even further. Went to the WIPS authorized location only to learn that the assigned payment numbers do not work. After speaking with someone several times regarding the account, asking that the account be noted and was told that everything was okay, still received multiple phone calls, text messages and emails. A representative from the billing department, confirmed the WIPS information only to find out again, that information given was invalid. A different billing contact give another non working WIPS phone number. A Resident Service Coordinator whose email was insulting stated that my maintenance issues were addressed and done so without cost to me. Without hearing why, I had maintenance issues but instead insinuating that I should be grateful that I was not charged for the visits. When asked for a phone call to discuss, she insisted information on the reason for the phone call. Then followed up with another email asking again why the phone call was necessary. Better customer service is being trained properly and resolved the concerns of the tenant in this case. This type of email from Progress Resident Service Coordinator is offensive and insensitive. Progress Residential has a reputation for beautiful homes, but I have experienced nothing but the complete opposite. Completely disappointed with the cleanliness and the details of the home. read more