STOP RENTING from these exstorisnists! Evil, evil evil. They are evicting ppl hurt by Corona! I recommend the FB group "Victims of Progressive Residential" Yes! The techs are great humans. The company still sucks! Read the 5 stars carefully! No customer service! Look at their Yelp reviews before trusting google reviews alone. The 1 ratings are new and some may be fake I question accounts with 1 review to their names; most under 10! Get woke ppl; its a scam op. I will update after i move out, but rent elsewhere! Be smart, dont ignore all the one star ratings. See here: https://www.bbb.org/us/az/scottsdale/profile/property-management/progress-residential-property-manager-llc-1126-1000037420 and https://yelp.to/qTKq/1ZURE50ls2 you should also ask where and why so many positive reviews popped up recently! They called me asking what they could do after my post hit 100 views. Nothing. Thats all they will do. They will raise your rent, they will hord your deposit. Many options in this market. Stay clear, get these criminals out of Indy! read more

I wish I could give a negative 5 star rating. Extremely poor customer service. Called to have rental verification of my tenancy for applying to another leasing company and could not get anyone to assist me with this process. I've made multiple attempts calling with the same request and each time they blatantly refused to provide any assistance beyond what is printed on their script and what they have been programmed to say. Not to mention the countless other items I've tried to have addressed during my time renting from them. When I first moved in my move-in date was postponed, because they claimed new flooring being installed. Upon moving in, there was not any new flooring and no one could explain to me (or wanted to explain) the cause of the misinformation. There are no local representatives to speak with. Only a switchboard stationed at a call center in a different state. No one with this company is interested in helping their tenants in any capacity. It doesn't matter what the issue or problem is, the only thing they are interested in is pocketing your money. Don't waste your time. Rent your home elsewhere. read more

These folks want you to have to get an attorney. They lie, they distort, they obfuscate and deceive employing any excuse not to perform. They want their rent BUT the tenant is not to expect standard and ordinary maintenance from them or to expect them to fulfill their obligations without threat from the State or the Court. read more

This place WAS great till past 6 days now Iv been trying to pay my rent and no one is helping their website are messed up no manger answers nor calls back. And then they take money out my account the wrong amount and TILL this moment no one has called me or anything to fix it. Iv been calling all I get is transferred and put on hold for DAYs. I asked for manger 10000 times no one seems to want to answer nor help. This is some bullshit. I'm tired I had to deal with this shit at work when I checked my bank account and see what they have done. It's outrageous unorganized and extremely not helpful. read more

Our air conditioner went out on Friday, June 24th. We called immediately that day the very first thing it says on there service line is if your air conditioning is out your heat water pipes broke so on so forth this is considered an emergency situation when the temperatures are extremely high or low. Well in Indiana it has been anywhere from 88 to 95° for the last two weeks. After the first service call someone came out looked at it on Monday so they'd be back Tuesday came back Tuesday and said the whole unit needs replaced. The gentleman who came said he would submit a quote to progress residential to get any unit placed in Tuesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday has went by and we have heard nothing. I tried calling the office and was transferred to a customer Caroline which I held on for 39 minutes with no answer so I use the immediate chat and the person that I spoke with the immediate chat pretty much told me that it was out of progress residential's hands at this point they are waiting on a quote and told me to follow up with the gentleman who supposed to do the quote. The thing is I love our house I love being here we've had no issues it's a great location everything has just been wonderful but two weeks without air conditioning and still have no idea when it's going to be replaced is ridiculous. We did get a call after I called the service line again and spoke with a woman who was apparently a Answering Service and to be honest she is the only one who showed any kind of care or compassion that we are having this issue. You can't get a hold of anybody with progress the only time you do is when they want to renew your lease and that's all done via email which is good but it is over 100° in our house especially today when the high temp was 95 outside. Great houses great neighborhoods horrible customer service. We had a gentleman that actually came out on July 4 which I thought was really odd to measure our current unit but have not heard anything back since so hopefully a new system is coming soon. The first gentleman we spoke with said that we could stay at a hotel and that we would be reimbursed for the nights that we have to stay however I don't know how true that is and I'm not taking any chances. Just wish that they were more customer service friendly and able to give us answers or at least estimated time. read more

Progress Residential is the hardest company to contact. I call them, and I get rerouted to 3 times before being hung up on. I leave messages that go unreturned. Today, I've been on hold for 2 hours. I need to speak with someone. The first hour I spent on hold to be hung up on at exactly 1 hour. I'm on hold right now, and it's been 54 minutes. The average hold time was said to be 27 minutes. It's always at least 45 before someone answers you. They say to send an email, but the department that handles the email tells you to call. I finally got someone on the phone about the Fresh Start program, and the requirements are different from what the email detailed. I'm in a really bad position, but Progress made this year really difficult with a lack of communication. read more

Starting to dislike Progress Residential more and more ! When we first moved into our rental home over a year ago our gas fireplace didn't work . they sent a man to come out and fix it about a week after we moved in . He took a part out of it and said he would be back in a couple days to put a new one in . Over a year later and nobody has came back to fix our fireplace . I put in a service request to get our floor fixed and they kept cancelling it without telling me why . I emailed them asking them why they keep cancelling it and I never got a reply . Now about 3 days ago I submitted a service request for our furnace not working properly. I have never gotten a call or even an email . Very poor customer service . This will definitely be our last year with this company ! Lease can't be up soon enough read more

This company is an absolute joke! Because of this COVID Virus and the government shutting down businesses, my 6 1/2 month pregnant fiancé was just laid off all three of her jobs yesterday. I have called twice today and both people I spoke to refused to allow me to speak to a supervisor and were rude. They are not waiving rent payments and could not tell me if we were going to be evicted or not. Add more stress to our lives! Pretty crappy thing when you don't know you're gonna have a place to live and you have three kids and a baby on the way. Do not, I repeat do not rent from this company. Worse mistake I have ever made. Not to mention the property we rent is garbage, plumbing doesn't work and that's an on going issue too, when you call in for a service call and no one shows up!! read more

Don't expect them to update notes for work orders. I've been waiting over a month for my third dishwasher at my house since moving in 16 months ago. They also gave us a fridge equipped to make ice but did not install a water line to it. Over a year later and they keep sending people out that just tell us the fridge isn't hooked up to a water line (we know this...). Still, no water line or fridge replacement (we don't want an ice box taking up freezer space if we can't make ice). After the first year they raised our rent $200/month and still shrug you off if you call them for any assistance. They also delayed our move in date the DAY before we were supposed to move in, but our past lease was already over, leaving us homeless for a week. Their excuse was that I had not inspected the home although I had tried to schedule an appointment to do so. read more

Please stay away from this company when you are considering renting a home. They do nothing to maintain their properties. When we moved in, there was damage all over the place. We were not allowed to do a pre move in inspection. The interior and exterior were disgusting and dirty. There was grease on the top of the ceiling fan blades , the door to the garage looked like a bear had tried to break in, there was paint all over the floor, the yard was unkempt, the gutters were clogged, the appliance bulbs were burned out, the hot water heater was broken, (I got charged for water and gas that was being used because of this). They will then turn around at the end of your lease and charge you for the damage. They use a third party billing company to for your utilities because evidently the people who rent from them are irresponsible and can't pay there own utility bills, (and this third party billing company charges the tenant for the service). If you are considering relocating to the indianapolus area, PLEASE think twice about leasing from Prigress Residential. You will regret it if you lease from them. I highly suggest that if you do lease from them you have a good attorney on hand! read more

Honestly , if I could give zero stars I would have. This company is extremely careless, non responsive, and unprofessional. We communicated back and forth for 2 months after placing a holding fee on a home. Our leasing agent was changed 3 times , 2 of those times with us not being notified . Our current lease is up 7/1. We put on our application for our move in date to be 6/26. We have yet to receive a code to see the inside of the house and even up until today 6/30, they are still claiming the house isn't finished and we will be able to view it next Wednesday (7/5). Our calls were ignored when we wanted to know when the house would be done. We were given the run around on multiple occasions after going into the actual leasing office and speaking with "managers" who claimed everything was getting finalized and "looking great" and we would get into our new home soon. We explained to the office that if we wouldn't have been productive and found a Plan B, and went with another renting agency, that we literally would be homeless at the moment. I don't recommend anybody to go through Progress . Save yourself the trouble and stress. read more

Progress is by far the worst property management company in the United States, maybe the world! I have lived in multiple states while transferring from one VA facility to the next VA facility and never encountered such incompetence from a property management company. Basically, Progress is a slumlord company that chooses not to take care of their properties and try to pass off all maintenance charges to the residents. My wife and I made numerous work order requests and it took multiple emails and calls to get issues corrected that were not our responsibility especially a leak in the roof that led to the formation mold which at first they tried painting over, a leaking water heating unit that they tried not fixing but luckily a knowledgeable plumber was able to convince them to replace along with a myriad of other issues they tried not to fix. Do not use Progress for renting homes; worst mistake that I have ever made! read more

Nothing but a scamming company!!! They will take your deposit ! Do not rent from them ! I hope they go out of business ! Do not rent from them go to first key homes and rent from them read more

The worst service that I got in my whole lif. They are cheating. I paid extra $250 to remove the property from the app on Friday and on Sunday dined me. My credit score is high and my income $7500 monthly. I wish they will send me back my money if not I'll call my Attorney to deal with the. read more

I've been a renter for a couple of decades with good and not so good experiences and can say with the upmost confidence this company is the worst property management group by far. I should have known something was amiss when the guy showed up for my pre-inspection walk thru at the wrong time and then tried to make it seem like I was the one in the wrong. Way too many negatives to list, but they want all your money and in return they spend as little as possible on the property. Nothing was cleaned prior to me moving in, however if I don't professionally clean the place upon moving out I get charged $$$. They give a laundry list of items you as the renter are in charge of maintaining and leave only the most major issues as their responsibility, but even major issues such as water leaks are not a priority to fix. I've had a toilet leaking for months now and the plumbers came out to cut a hole in the ceiling and I guess they thought that solved the problem. That was weeks ago and I still have a leak and also a nice large hole. Good luck trying to get in touch with an actual person and if you do the odds are even less you will be satisfied with that. It really is a scam and they are simply looking to take as much money from the renter as possible. Slumlords come to mind when I think of this company. In conclusion if I could give negative stars I would and it is partially my fault for not researching this company prior to signing the lease.If you come across a property for rent and Progress Residential is the management company I would highly recommend skipping it and checking out other properties. If you do decide to rent with them I would document everything. Save all emails and phone calls and take pictures of every inch of the property prior to moving in and after you move out. Hope and pray you don't have any major issues that require immediate attention while you are there. read more

if enough people get together we could probably get out application fees back before this company is a rip off. I paid 2 application fees for the second time for me and my son the first time I lost the application fee was due to them, not doing their job finding out that they do not know how to work with section 8 voucher people so I lost the application fee. I did it a second time and just because they failed to send my son that identification email they canceled my application and kept the money and finally return my holding feet they did not send the email and I told them several times, but they would not listen. All they do is take your money on application fees, they rip you off and I think if more people say something about it, they can go out of business because they got me twice and I would never reply with him again I just want my two application fees back because of their negligence read more

My experience with progress residential has been far from nice. I applied with the company and was approved. I was told multiple times how I needed to pay my deposit right then and there or I lose the home when I wasn't close to my move in date. I was working with someone from the local office whom explained to me that my deposit wasn't due until 24-hours before I moved in. This is the first thing that rubbed me the wrong way. Next, the customer service is sub-par and extremely disappointing. You call the 800 number expecting to speak to someone locally or that actual knows what they are talking about. Each time I called I spoke to different people and everyone a had different answers to my questions; questions I had to ask multiple times in multiple way to try and get a simple answer. I never felt like it should be so difficult to get answers for simple requests and questions. I had to deal with wasps in the home shortly after I moved in during the warmer months due to rotting wood on the back of the home. I called Progress Residential multiple times to get answers and someone to come out and figure out why there were wasps in the home. I was told "it's not their responsibility. Pest control is now my problem" so I had to have someone come out and figure out what the issue was. It was due to the rotting wood. So I called back and told them what was going on with THEIR property and they sent someone out who half-assed the work and did a terrible patch job with the wood. Another issue is that when I moved in the carpet was disgusting and I could clearly see that the previous residents had blonde hair and animal hair all over the home. I called multiple times about that as well and they had someone come out and clean the carpets. It was extremely INCONVENIENT to have this done after I had already moved in. It was extremely uncomfortable and frustrating to have to move everything around and walk around with carpet that is wet. No apologies or acknowledgement of the inconvenience from Progress Residential. Fast forward to move pre-move out inspection, I worked with someone in the local office and he was very surprised of the home being in great condition. I was told he was expecting it to be pretty bad and that I shouldn't look forward to getting all of my deposit back. His exact words were "They'll find something to charge you for, even if the home is in perfect condition" I was taken aback but thankful he was completely honest with me. I asked him about being at the move out walk through and he told me the company usually wants the residents to be deterred from coming to the walk through after moving out. I was advised to take pictures and record everything in the home so that I'll have proof of how I left the home. I was was not able to attend the walk through after turning the keys back over because it was never conveniently scheduled for me. I went online and checked my account and I saw that out of a $1240 deposit over $800 of it was kept. Mind you, the home had to be professionally cleaned and the carpets had to be shampooed as well. I do not have pets or children so I had all of that done. It was not with one of their preferred vendors which they kept trying to shove down my throat and I left the receipt, my proof of what was down, on the counter as instructed. The company tried extremely hard not to give you anything back from your deposit. All of the other reviews listed are very true. My house was turned over in better condition than I received it. I am extremely disappointed in the fact that I was charged for carpet cleaning, having the home cleaned, and a window screen replacement--what the hell would I do with a window screen anyway? All window screens were left in tact, I got charged for paint after being told I only had to fill in holes not paint the hole house. I do not agree with why I was charged being that I have proof of what was done to the home (cleaning). Do not rent from this company. It's not worth it. read more

The only reason they get one star is you can't give zero! I urge everyone considering renting from this group to check the Facebook page "Residents of Progress Residential" and read every single review on yelp and google and do a google search on them as well. Tens of thousands of people aren't lying. In my opinion this is absolutely the single worst company I've ever transacted with. I wish I had known to check their reviews first. read more

I will definitely be sueing. I have been with this company for over three years and made it through the pandemic without work for three months being in my profession I couldn't legally work with covid. However I still made it and I've recent hurt my back and had car problems literally two weeks back to back which has made me late. Life happens and we can't control when our back is going to go out leaving us not able to work for 5 days. Or your car messing up. Anyways Rebecca Jolly is threatening to evict me and was very unprofessional with her email response. I have a child who does in home therapy bc he suffers from bipolar disorder and I myself have cptsd which because of those two things alone her lack of compassion and absolute unprofessionalism has me so upset and sick to my stomach. I have been working so hard as a single mother to get my son amd I into our own home and for this lady to behave this way is absolutely disgusting. If I am to be evicted I will be sueing for the continued hardship they are causing to me and my child who obviously struggling already. I am no fool to how this process will go. I would never treat my almost 500 clients the way she has decided to do busines with me. Shame on her. I own a local Barbershop and I will happily drag their name if this does not get fixed even after I sue. This is about as unprofessional as yelp is. Pretty much extortion bc of hardship. read more

This is hands down the WORST company to rent through...stay away!! The house was bought from another rental company right before we rented it so it doesn't have the paint/carpet/flooring that is in all of their houses, it was not cleaned, the cheap carpet comes up when you vacuum, the paint on the walls don't match, electrical issues, don't get me started on the ant problem or the other issues. We have called, emailed, put in work orders and nothing gets accomplished. Our rent was increased without the long list of items getting fixed...No one bothers to reply. The company charges $8 monthly for utilities and gives you a list of utilities due - but you can't get an actual bill from the companies providing the services to verify if it's correct. We were told that everything was electrical in the house, and that we didn't have any gas (that is the only utility we have outside of progress) and guess what, we have gas which is fairly high for this small house) I contacted the trash company to find out that we're paying for trash removal ($15 monthly) but Progress residential doesn't have an account for our address, according to the trash company. I'm sure we're getting overcharged for utilities but no way to prove it. We pay for our own pest control service since they will not take care of the problem that was present (and documented) prior to us moving in. I guarantee that this horrible company will keep our security deposit - which was higher than everywhere else - when we move out. We sold our house (earlier than anticipated) and we are moving out of state, so we're sticking it out until it's time to move. When I say I'm counting down, I truly can not wait to be done with this scam of a company. The real estate agent(s) that showed us the house made promises, the company made promises and nothing has been true yet. I should have followed my gut and went with one of the other houses we looked at. The only good thing is that we have amazing neighbors. When I say stay away - stay away - run away! read more

We have leased from RP for over 3 yrs. This was the first time they have sent out a third party repair company who fixed the issue correctly the first time! read more

Applied with this company and was denied because credit score was not high enough. When I asked what the base score was the young lady replied, "It is different for each person." What?!?!? So glad I will not be dealing with such a shady and discriminating company. read more

This is the worst company I have ever had to deal with. Not even worst rental company.. just company period. They don't return emails or phone calls... you also are put on hold for 20-45 minutes every time you call. I waited 6 weeks for my AC to get fixed, 3 days for my heater to get fixed and that's only because I called every day. We also got an email 5 of out the 12 months we were there saying we did not pay our rent. After multiple attempts to call and email... they figured out we had already paid.... every time. They tried to give us a late fee for not paying the last two months of our rent 2 months EARLY, along with an estimated amount for our utilities! Without any notice!!!!! We only didn't get charged because we had been over paying on purpose every month. The small ranch style house had a 500$/month electric bill. I now live in a bigger house where everything is electric and the bill is a fifth of that. Oh and you also had to pay them to pay your utilities. The move out requirements are outrageous. I haven't heard back about my move out yet, but they said if ONE thing was dirty, they would charge $1/square foot of the whole house to clean it and $50 per wall if the nail holes that were filled in weren't painted over with the exact paint.... when they didn't leave us the correct color of paint. On top of that, my feet were black from walking around INSIDE the house when we first moved in and the bushes outside were dead, but they expected us to leave the house spotless, carpet professionally cleaned and the landscaping amazing. NEVER RENT FROM THEM ... EVER read more

We originally rented a property from Midwest PMI, the property was sold to Progress Residential and that's when our nightmare began. Phone calls would go unanswered, we were without hot water for several days waiting for a 3rd party plumber. We sent (certified) notice that we were not renewing our lease that went unacknowledged until we called them several times. When we moved out they charged us for the removal of pre-existing fixtures on the property and returned only about a quarter of our security deposit. We were forced to file in small claims court to even get a response from Progress Residential. The only good thing I can say about this company is that after we won in court they paid us within 30 days. read more

This Rent Company sucks we ask to pay for the rent at the store and they told us no we got to send a money order so sent it November and told us they have it then week later they don't have it want to Western Union and told us it was not cashed so the office told us they will work with us to get the money back and was going send the money for December Friday but told us If we don't have it all then don't send it they fill Evection so we went out and look at apartment and moving out this week so don't rent from them read more

This company has the worst customer service. The house isn't bad but you can't talk to anyone locally. They make appointments and don't keep them. You literally do their job. You basically are the homeowner but your payments don't actually own the home. You have to have everything professionally cleaned on move out (nope you can't clean it yourself) or they charge you $450+ if no receipts. They want you to use their one vendor, who doesn't even give you a discount, or else they say they can fine you if it's "not up their standards". Not sure what standards those are because the house was absolutely filthy when I moved in. I'm leaving it in 10x better condition than what it was given to me. You fill all holes, touch up paint, fix exterior of home (I even had to color match and buy paint to paint trim and garage door that prior residents messed up because the company wouldn't even respond on the issue), power wash, landscape, clean windows, wipe down baseboards, etc. I've never had a rental company do absolutely nothing but take my payment. It's awful. Don't do it. read more

I have now been a renter with progress going on 4/5 years. I just have to say something about the reviews. I moved from a place that didn't even care about the way you lived. They collected rent and that was it. and I lived there for 8 years. Until I couldn't take it anymore. With that being said since i have been a renter with Progress, it has been amazing. I mean WHENEVER there is an issue they fix it immediately. I don't care when it is. I haven't had many but those i have had have been corrected. Not to mention 2020. It got ahold of a lot of us. I fell behind but I still paid what I could and when I tell you that they worked with me the months that I needed them to with no hesitation. They were on it and extremely willing to assist in any way. I am not doing this for any recognition. I just see the negative reviews and I am a bit bothered because if you communicate with them on any level. I'm positive that whatever it is will be resolved. Again I'm not doing any of this for recognition. They don't even know that I am writing a review. Maybe my family was blessed. But I can tell you that. I have never been happier renting with Progress. read more

Left us without a working furnace for half of the winter. Knew it was broken, their own contractors told them, they refused to replace it until January, after we had spent hundreds(!) of dollars on our electric bill and space heaters. House was unclean, infested with ants upon move in (WE had to pay for pest service to address this) and the grass was over a foot tall in the yard. The maintenance workers they sent broke several things including toilet and sink (the guy drilled a massive hole In Our sink with a regular power drill and left a mangled mess of metal and metal shavings all over our kitchen) . Will update this after final correspondence from Progress. But wanted to at the very least advise others to video tape the home as we have upon move out. We've left it spotless, however it's necessary to be careful as the company is charging tenants exuberant fees and not using that collected money for its intended purposes. read more

BEWARE: STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE. My friend and I have been looking to rent our first home. We found a Progress Residential Property that we loved. We applied, my application was approved, and then my co-applicant sent in his. Waited over a week with no reply. We called again, after being on hold for over an hour they said "we can't find his email application submission." So then he said alright I'll send it again. He re-submitted it while still on the line with the representative, and she said "there it is, I've got it." Then again, no response of any kind for weeks. TERRIBLE lack of communication. We call again, and once again, we are on hold for over an hour. Then they say, oh, we're so terribly sorry, we sent you a voicemail to which you had 24 hours to reply, and you didn't, so the home has been secured by someone else. WTF? Oh and there isn't a voicemail in either of our inboxes. God I could go on forever about how bad of an experience this has been. I'm furious. As a business owner, I can say confidently that Progress Residential does not deserve to be in business. Terrible terrible company and they will take your money, STAY AWAY read more

I like my house but their customer service is wack. They have a local office but all they do is collect rent. Their 317 phone number sends you to general office for the entire company. You can never directly talk to anyone. They always say they'll call back within 24 hours but they usually take longer.... majorly annoying. read more

This company does not invest in renters. This company covers the the front and hind end of the company. The renter is a source of income for this company. They put service fees and repairs on the renter. This company fines the renter if the renter does not clean or make repairs to the home for the next renter. The company does not keep spare keys for their properties. Should the renter lock them self out, they send a lock smith at the renters expense. Everything is at the renters expense. They will keep your security deposit. Even if you do exactly as they say to the rental home before you move out. You will never get your security deposit back. Nice homes but stay clear of these money gougers! read more

We agree with others on this site about Progress Residential. We had a broken HVAC that wasn't fixed until 3 weeks after our initial job request. Their service department was unable to answer questions. We have 2 young children at home that were freezing everyday with subzero temps in January 2018. When we informed them that we were leaving since they have breached the statute to provide heat, they told us we were still responsible for paying a $4890 lease break fee, and the fees just keep coming! We hope the attorney general investigates and helps others who have experienced the same problem. We highly recommend that any future renters look at all Yelp reviews and the BBB website before renting from this company! read more

I rented the home online. Moved from California to Indianapolis Indiana. No pre walk through. Just an email where the key was at. The house was just ok. This was a transition house. Just until I bought a home. Moved in beginning of April. Moved out June 19th. I have 30 days notice. I do realize I would be charged for breaking lease early. My realtor looked over contract and said I would be charged an extra month. I did everything they asked. Carpets professionally cleaned, yard mowed. The house looked better than when we moved in. The we is myself 50 years and my mother 74 years. We never even used second floor. We slept on air matresses, since we were buying new furniture. I added up all charges for 2 months and 19 days. $5,895 for less than 3 months. When I called about getting security deposit back they said I still owed $994. THIS COMPANY IS A SCAM!!!!!! DO NOT RENT FROM THEM. They made this move horrible. If I had the money I would rent a billboard not to rent from this FUCKED UP COMPANY. I just called an attorney yesterday. To be continued... read more

THE WORST. If i could give them 0 stars i would. We just moved out of one of their rentals in Noblesville Indiana. We terminated our lease 2 months early. They tried to charge us for Januaries rent even though our lease expires at the end of December. I have been trying to contact someone to sort out the financial problem for 2 weeks and NO ONE HAS EVER CALLED US BACK. They asked us to pay our pro rated rent for November but when calling to make the payment they said they couldn't accept it without a memo from the area marketer who has NEVER RETURNED MY MESSAGES SINCE THE SECOND WEEK OF OCTOBER. our service requests were NEVER completed. Our family room had a SERIOUS leak from rain and our furniture was getting soaked. When calling the service emergency line they told me "it's not that serious we will get back to you". They REFUSED to transfer me to a supervisor and no one came to repair our leak for 4 DAYS when it had rained for 3 of those days! They REFUSED to pay for the wasp nest removal above our garage bc it was past our 15 day move in. We moved in in January! And the wasps were dormitory until spring! The picture on move in day even showed the wasp nest at the top of the garage peak!! They never fixed our water valve shut off and their customer service representatives are the RUDEST most condescending people i have EVER dealt with. Do not EVER rent from this company. You will SERIOUSLY regret it. If you do rent from them document EVERYTHING upon move in because they will try to take every dollar from you when you move out and blame you for things that were NEVER your responsibility !! Never been more dissatisfied with a company and could not be happier to be out of that rental agreement. Not to mention as part of our move out cost they charged us $1500.00 for a MARKETING FEE on top of DOUBLING the move out agreement cost ! give me a break. Have been trying to reach the women who was in charge of our move out costs since OCTOBER and she has never once had the decency to return a call or email! STAY AWAY. They will be hearing from my attorney ! read more

I wish that there was a way to give it a minus 5 but, 1 star is the only way to get going. Where to start... 1 - I have a service animal as I am a 70% certified disabled veteran. I was hassled beyond belief to get a letter from my doctor at the VA to write a letter stating that I had a service animal. 2 - The house has (still) a bee infestation. I asked to be present the week prior to moving in to make sure that the bees were properly removed. NOPE. Still infested with bees and they refuse to take a call or fix the problem. Lawyers are now getting involved. 3 - FILTH FILTH FILTH! The place had food on the walls, the carpets were extremely dirty and it had a dryer vent stuffed full of lint. Dried soap on the racks in the laundry room with embedded human hair. Toilets that even a professional cleaning crew could not get cleaned. Bathtubs with black film that the crew somewhat go cleaned. What a dirty place that THEY want YOU to call home. 5 - Closet doors falling off of the walls. 6 - Customer service sucks. I backed out of leasing with them but, they took a rather large deposit that they refused to give back so, in lieu of letting them have free money, we decided to stay. We should have chosen otherwise because this place flat out sucks. I really wish that I had come out here and looked to see that they have an average of 1 star (the suckiest) rating. They seem to do only one thing well; piss off their customers. This is going to be a long year. read more

DO NOT RENT FROM HERE! In February 2019 I reached out to Progress residential about the buyout agreement because I was offered a job somewhere else and wanted to explore all options before making a decision. I never received a response back so I attempted again in the later part of February and through March by sending emails, calling the local offices and calling the corporate office in AZ. I waited for a response and never received a response. I continued to pursue an answer by calling and emailing to get my answers and finally I did (email threads below) According to the representative at PR we have to give notice an we would be billed after move-out for the buyout, of which is 2 months of rent and that our $1200 deposit would go toward the buyout amount of $2600.00 totaling in the amount of $1400.00 when we receive our Final account statement at that time we could make a payment arrangement. Our lease ended August 2019 and we moved out 04/30/2019. I called and emailed after not hearing from PR to get our FAS and they indicated for me to email notices@PR and I did. Once we recieved our FAS we were charged for things that were incorrect and the dates were wrong. They gave us 15 days from the letter date, one date was in May, another date was in July and there were outrageous charges on our account. I had to request an itemized statement detailing the charges. The largest being the $1300.00 marketing fee and garage remotes. We left that house in better condition in which we received and I have photos reflecting that as well and supportive documentation of the garage opener charge that was left on the counter. In the emails and via phone we were never told about a $1300.00 marketing fee (attachments below) We called immediately to rectify this and to get this removed. They indicated that if we paid "right now: they would take it off. PR practices are unethical and by NO means there should never be a $1300 marketing fee! Stay away from this property management company. read more

STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN! After a year of paying on time they literally forced me to move out by raising my rent by $125 a month and insisting that I sign another year's lease. I requested to live at the location on a month to month basis based on my prior year's history and was told my rent would go up by $425 per month. I moved out and left the home cleaner and in better shape than when I moved in and they charged me $510 to paint the interior. I understand that any prospective tenant would want the home freshly painted but that is the owners expense not the tenant's. My deposit was $1125 so they gave $615 back. Companies like this have, over the years, made me start to lose faith in humanity as honesty and integrity are seldom recognized. If this review steers only one prospective client away from this company I have saved at least one family the strife of dealing with a dishonest and greedy company. PLEASE do yourself a favor seek elsewhere, there are a lot of property management companies out there that will take much better care of you. read more

STAY AWAY FROM PROGRESS RESIDENTIAL!!! Honestly, If i could give this place negative stars I would. At first I thought this company was good and my house was amazing. BUT.... They go through a third party to pay utilities. When they double charged me they kept putting me on hold or wouldn't return my calls. Any problems I had either never got taken care of or took an extremely long time to get fixed. You must provide them with a 60 day move out notice and if you don't they will charge you an extreme amount. Or if you do but they don't record it, you still get charged that outrageous amount. ($1600) I tried handling all issues with Michelle but she didn't seem too concerned on helping me. I left her a hand full of messages to call me back and speak to me instead of emailing but not once did she call. I had a lady tell me that they can't take the charges off my bill but will reimburse what I over paid afterwards. Uhm sorry but im not going to pay an extra $1600 because of YOUR mistake. They try to get you for your money. Even if you complete your cleaning sheet, they will just charge you for someone else to come out and clean the entire house. Definitely not worth it!!!!! read more

Our property was sold to Progress after we originally signed our lease and they were a completely nightmare to work with. It's impossible to actually get anyone on the phone to answer a question and they don't seem to talk to each other internally. They also promptly began raising rents higher than market rates, which motivated us to leave after two years. Shortly before moving out, we learned that we would be responsible for having the carpet professionally cleaned (which was not specified in the lease and is really unusual) and would have to provide the invoice to prove it or else the cost would be deducted out of our deposit. I hired a cleaner and supplied an invoice, but they deducted the cost anyway. When we received our deposit back, they sent it certified mail to their rental that we'd recently vacated, even though we'd supplied them with our new address several times (and they insisted each time that we never had). The post office was unable to account for the whereabouts of our check and neither could Progress, so we had to wait for them to issue a new one. It took about three months to get the majority of the deposit back, at which time I learned about the carpet cleaning deduction and promptly disputed it. It's the middle of November now and even though we moved out at the end of July, I'm still waiting on the rest of my deposit. I just want my money and to be done with these people. Avoid them at all costs. read more