Getting ready to move to a different rental. Found a house listed by Progress. Good floorplan, nice area, price was a fit for the property. Kept daily watch and suddenly the price starts creeping up. The home rent has increased by $95 per month in under a week, and there is still more than a month until the house is available. I think this is called "Bait and Switch". read more

i just paid the first months rent when we couldn't even stay in the house fulltime because of the soiled carpets and nauseating smells and previous tenant's marijuana use. We kept most of our furniture and clothing in the garage for over 25 days until we finally were able to convince to have the carpet replaced. When we first toured the house we sent in over and 15 issues with the house prior to moving in. Then spent a collective 9 hours on hold/calls trying to ensure issues would be resolved before moving in. They were not. I asked for a local representative to call me about two weeks ago. That still hasn't happened. Issues found when viewing the house originally: trees were growing out of the gutters(they are all still full. Couldn't safely walk to the front door because the yard and bushes were so overgrown covering the walk, Took over two weeks to get the pool key in the last month it was open so we were only able to use that for a week. The back door wouldn't open without extreme effort and lock bar was broken. The flooring in both bathrooms was warped and moldy and not attached to the slab. AC wasn't working, smoke stains and cobwebs on the ceilings ( I ended up just vacuuming the ceilings, I had already typed so many service requests on all the other items for a second time that I had already sent in after first viewing), dishwasher broken, every battery needed replaced locks, smoke detectors thermostat sensors. There was an old dead Christmas tree in the backyard in the middle of a the five foot tall weeds that covered 1/3 of the backyard and plenty of trash from the prior people out back as well. My daughter was nervous to go to school because she feared she would stink because of this house, she couldn't use her room for almost the entire month. She slept in the living room when she stayed here. We paid for 24 days on a terrible disgusting house that we couldn't even bare to stay in. we stayed with friends as much as we could. I wish We never moved here and I got my first month back. Who QC's these homes? I would have been embarrassed to offer this house for rent the way it was and the way nothing was ever done from the showing prior to moving in. Waisted time writing up and sending in all the problems with photos. The Arizona office where pre lease is, that team was extremely rude as well. I will say the one progress residential tech that did come out for a few things was extremely nice and helpful and apologized for the state of the home. He said this was the worst one he had seen since working for them ever. My advice, Don't rent from this company. ive already wasted one month paying rent when we couldn't stay here. Why have me send all of these in prior to moving in then do nothing about. Then I move in with all of these issues and have to take days off work when a contractor comes to resolve them? Yes you fixed them but I also paid the price in lost work and wasting one month of rent. Update: 9/30 Now they have commented with what I can only assume is some Ai software and this never got read. Have I heard back or received a call yet? No, I have not. read more

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There is a reason for the number of negative reviews. My fiancé and I took a chance despite them, and unfortunately that has proven to be a mistake. Our lease began on August 22. During the move-in orientation, we were informed that the air conditioning was not functional and that a repair would be made the same day. Instead, a third-party HVAC vendor arrived several days later and only recharged the unit. Within three days, the indoor temperature again exceeded 80 degrees. Since then, this same pattern has repeated multiple times: a service request is submitted, the vendor comes out and recharges the system, and within a few days the unit fails again. Each time this happened, I contacted Progress Residential by phone and email and was instructed to submit yet another service request rather than address the underlying issue. Each time, the result was the same. This cycle has occurred several times over the course of months, with no lasting fix. During the most recent visit, I asked the HVAC technician what work he was authorized to perform. He stated that Progress would only approve recharging the system, despite his assessment that the 20+ year-old unit needs to be replaced. He also confirmed the system was not holding a charge after testing for leaks. It is now January, and due to cold weather the system cannot be properly tested, further delaying resolution. Progress continues to refuse replacement of the unit while requiring repeated service appointments, each of which requires me to take time off work. This does not even address the condition of the home at move-in or its continued deterioration. The property had a strong cigarette odor, human feces on the toilet seat, moldy caulking, spiders throughout the home, tape covering failing ceilings, residue on air registers, and other issues documented in photos. After five months with Progress Residential, I am still without a clear resolution. Throughout this time, we have continued to pay full rent, which is not inexpensive, despite the home being in unacceptable condition. Each time I reach out, I am routed to a different representative who appears unfamiliar with the situation and unwilling or unable to take meaningful action. I encourage Progress Residential to reach out directly and address these issues properly with a permanent, accountable solution. read more

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We have been renting through Progress for over 3 years. The matience is Crap. We have a dish washer that does not work... they have been out a handful or more times. The last matience guy that came told us it is not to wash dishes and is just a dish sanitizer... at that point we just stopped using it... it has sat for about a year now untouched... now we are having issues with our AC unit... it went out 2 weeks ago... come to find out it has 2 spots to put a filter... so the 2nd one was full they replaced that... but it took 6 days just for that to be figured out and my asthmatic kid and kid with seizures had to suffer while we wait... we spent over 500 in portable ac units and fans to try to stay cool... they only refunded 350 of that money and this is right after we also had issues with our electric bill and had to pay twice the bill that same month. So money was already tight at that point... and now 2 weeks later our AC unit once again is not working... they just send thier matience guys to observe and push it to 3rd party which takes a lot of time. My kids are all sleeping and staying in one room downstairs when I have a 4 bedroom 2 story house, but its too hot for them to be in thier own rooms and last time it ruined my son's $1000 computer because of the heat and humidity inside the house... doubt the will pay to replace that! So here we sit waiting again... for the amount we pay we should not have to go through this, especially multiple times!!!!!​ read more

Day 18 and counting waiting for Progress to remove this tree that's been in my Neighbors and my yard. They said someone would come out mid April and no one did. I will be leaving a review and calling every day until this is resolved. This is absolutely Ridiculous. Stay tuned. read more

Progress Residential - I can't tend to the yard and the tree is in a neighbors fence. Put in the work order 2 weeks ago. No response - Real Estate Services Near Me - Indianapolis, Indiana

I've been living in a progress residence for less than one year and have had ao many issues. Most of the maintenance men are incompetent. I have a smart lock that doesn't work but I pay $20 per month for it. I've had to be home for multiple repairs. Didn't have hot water for a month due to a leak under the concrete in one of the bedrooms. It took 7 maintenance request, 4 different maintenance men, and 8 different visits before they figured it out and got it fixed. When they come, someone 18 and older have to be home and they have a four hour window of time they can show up. Thats not including how long it'll take for them to finish the job. I've requested a supervisor to call me since mid June and still NO call. I now have a $600 electric bill and a $300 water bill because of the leak. Its like pulling teeth to get these people to do their jobs. Oh and reimbursement is a possible credit two months later! I would NEVER recommend them to anyone. EVER. read more

If I could give them zero stars I would. Leasing with progress has been nothing short of a nightmare. We have windows that have completely rotted out, we cannot open windows in two of our rooms. We made Progress aware of this in February, they sent someone out to assess the situation. He said we needed all new windows. That week we could not keep our bedroom above 60 degrees with the poor insulation from the rotted windows. We had to sleep in our living room with our six week old daughter and nothing was done by Progress. We needed new floors due to moisture leaking from the rotted windows, mold was found and we were left without our master bedroom or master bathroom for six weeks. There's a massive rodent infestation they refuse to remedy. It is now July and our windows are still broken. In April the air conditioner broke and instead of replacing the whole unit, like the specialist recommended, they only wanted to pay for the parts. The parts were on back order. We were left without working central air for over five weeks. My husband had to go to the Indianapolis office to try to talk someone. When he got there they refused to speak with him. We were just trying to get our house below 84 degrees as it is not safe for an infant to sleep in that heat. During all of this we have reached out to Progress MULTIPLE times with no avail. It is extremely disheartening to see the shear lack of empathy or concern from this company, especially when an infant is involved. Steer clear of this company they are nothing but a hassle. read more

Whatever you do make sure it's not renting from Progress Residential Their customer service literally does not exsist. Our ac is out in damn near 100 degree weather almost a week now. Brought us tiny portable ac to cool our whole house. Or said I can load up my 5 month old twins and take them to a hotel at 830 at night. And leave my animals here in a 85 degree house. Or I can go to the store and purchase another portable ac. I can do this or I can do that. Crazy that I am paying 2200 for rent and I am expected to be doing the work to fix their issue? Absolutely ridiculous. Call to get help? Oh no you'll just get transfer to five different representative who don't give a fuck or have the ability to make anything actually happen. Hour and a half on the phone for bullshit. The lack of humanity and human decency is actually disgusting. Save yourself and any one else from this shit. Please repost and share. Rent from anywhere just not progress residential. read more

As a renter I did not pay attention to the reviews. I'd stay away. They're conartist. They held me in a month to month contract. I should've left after my lease was up and just did the hard move. I don't want to be the crazy lady that leaves a long review but I've been renting alone since I was 18. I've never had an issue and paid my rent early. After doing business with Progress Residential I will probably be filing for bankruptcy and living in a motel. Do what you will with that. I wish I had this type of warning before I signed with them. read more

Don't do it! Read all the BBB complaints. Read your states tenant laws. Any positive review is most likely an employee or paid a fee. Progress Residential owns most the homes they rent and expect the renter to do their home maintenance & pay for repairs. Which is against the tenant laws. They collect multiple application fees and expect you to pay a nonrefundable $500 holding fee to force you to have to get another one of PR slum houses... unless you are willing to lose your $500. Upon submitting a maintenance request consider yourself lucky if they show up within a week, then they overcharge the tenant for the maintenance repair on PR's home. If I wanted the responsibility of doing/paying for repairs I would purchase a home. The class action law suits are catching up to them. They actually caulk or duct tape anything they can. They send out technicians that are not certified for HVAC and when you have to submit the same service request they act like you are the crook and send out the same technician again to wave the temperature gauge at the vent and leave. I had to demand a certified vendor after a PR technician was sent 4 times. The HVAC vendor is paid hush money to keep you out of the loop when they on the service call. It like your repair is top secret. On top of the terrible maintenance, the service manager Dave is rude. Upon giving notice for move out PR charges you for estimated future utilities through CONservice. PR also tries to charge for repairs to the home that existed prior to your move in out of your security deposit. Lucky for me I documented, photographed and video taped my move in. read more

I have been renting from this company for almost a year. I've rented from other property managers in the past and have never dealt with an issue this bad. I've decided to put it in writing and will gladly tell anyone who will listen about my experience. On Friday, February 14, my heat went out. I had absolutely no heat in the house. It was 60 degrees in here at one point. You guys called Roger's Heating and Cooling. They show up 5 hours later and basically tell me that they can't fix the issue until they get permission from Progress Residential. They set us up on emergency heat and warned us that it would be rather expensive to run it full time but there wasn't another option until they could get ahold of someone in the office. The technician told us what was wrong with the unit and that we would hear from someone no later than Monday about when the fix would be done and that they would keep an appointment open for us on Monday. Fast forward to yesterday, February 17. It is 7 degrees outside and 60 degrees in my house. The emergency heat wasn't working correctly. I called the emergency hotline provided by Progress Residential on their website. The first time I called I was waiting for 25 minutes for someone to answer the phone. I had to hang up at the point because of a work meeting. My husband tried to call and waited 30 minutes before he hung up. I called back later in the afternoon and just let it sit. No one ever picked up the phone. At this point it's now 58 degrees in my house. Emergency heat isn't pumping out hot air. I had to go out and purchase 4 space heaters in order to keep me and my family safe in these single digit temperatures. My house is still 60 degrees this morning, February 21. I've called and been told that it will take another 24-48 hours for the service department to even look at the request. It's been single digit temperatures with even colder wind chills for a week and I've had no heat during that time. read more

We were informed that we were the first to apply for a location on January 1, 2025. However, a home-to-home transfer applicant submitted an application after us. Since they were a current resident, they were given priority, and we would only be considered if the home-to-home transfer declined the offer. While this was disappointing, we understood the policy. Later, we received news that the home-to-home transfer applicant had refused the offer. Consequently, we were approved and were told to expect an email containing a legally binding holding agreement to secure the house for us. However, we were informed that receiving this holding agreement was contingent on the transfer application being marked as canceled in their system. Until that change was made, we couldn't proceed. After some delays, we finally received the holding agreement form on January 7, 2025, around 2:30 PM EST. We promptly signed it a few hours later, around 4:30 PM EST, well within the 24-hour deadline. I called to confirm receipt of the agreement and was assured that an email would be sent within 24 hours for the holding fee payment. The next day, I followed up with another representative to ensure the email was forthcoming. They confirmed it should arrive by the end of the 24 hours. At around 2 PM EST, a designated representative called me and reiterated that we would receive the email soon. However, at the end of the 24 hours, I still had not received the email. I reached out to Progress for an update around 7:30 PM EST, only to be told that a payment link was never sent because the home-to-home transfer applicant, who had supposedly canceled their application, had actually decided not to withdraw. This was an error on their part, despite our legal holding agreement and the previous confirmation of our approval. When I inquired about how this could happen--especially since I had been assured just five hours earlier that the holding fee payment e-mail should be arriving--I was told it was unclear and that a team lead would need to investigate and reach out to me. When I insisted on speaking to the team lead directly, I was informed that, because they were the only one on duty, I could not speak to them. Additionally, there was no direct phone number or email for the team lead. I was told they would try to find a solution but could not guarantee that we could still rent the home for which we had already signed a legally binding holding agreement. They did state that they could possibly refund our application fees or transfer our application to another location; however, we might encounter the same issue and be bumped down if another home-to-home transfer applicant was involved Please save yourself time and heartache; do not rent from this company. I have never witnessed such blatant incompetence and disregard for legality. read more

Currently rent with Progress. Will be looking for other arrangements at lease end. If you are looking to rent with them would highly suggest you go with another option. As others have stated the lease is very against the renter and they nickel and dime for everything. They do not perform regular maintenance on the homes that they own and try to place the burden on the renter. Just to have someone come out and look at an issue they will charge you $150.00. Had them replace a toilet that was having issues. They charged us more than it would have cost for me to do it myself and they did a poor job installing it not even securing the base to the flange. They make you sign up for their Smart Home Service $7 per month (not even sure what this is) as well as their Utility Management Service which seems like a thinly veiled attempt for them to mark up your utilities. read more

Terrible rental company to rent from. It's always something weather it's double charges or service techs being terrible the whole 9 yards. Been on hold for a hr now trying to get my rent charges fixed been calling about it being double charged since last Tuesday was told 3-5 days here we are a week later and the lil dude on the phone talks to me like I'm stupid telling me do the math ? I guess we supposed to read ledgers now and calculate our own rent now... I will not being giving this place another dime till my rent correct and I can see all my charges broken down the way it's supposed to be each month! Last 3 months this shady company has double charges me and just seen what they can get away with then when you call them out in their bs they take forever to get back! They're saying my rent is 3500 when it's really 1700 like that's not already taxing for 1000sqf read more

Progress Residential - Clearly double charged - Real Estate Services Near Me - Indianapolis, Indiana

These people steal. Not even 5 months into moving into my apartment I had several holes ripped out of my ceiling. Apparently there was structural damage to the building and in an attempt to figure this known issue out...a rude property manager made several 3 foot holes in my ceiling that were never repaired. Incredibly difficult to get anyone from Progress Residential on the phone or even return an email. I worked with several "operations managers" from there over the course of 7 months. Andrea Whitman, Carly Lund, and Zimako(supervisor). Carly tried her best and answered whenever I called. I wish I dealt with Carly earlier in the process and not towards the end. Andrea seemingly cared as well but is impossible to get a hold of. Zimako could care less and you feel it from the onset of your interaction with him. He just doesn't care at all. I would have to fight tooth and nail for measly $300 monthly concession. On $1,600+ monthly rent. All while living with several holes in my ceilings that spanned the length of my apartment. Debris and dust falling. Asthmatic children. Real difficult situation to be in. Well the kicker of it all is that come move-out time they steal my security deposit. Never mind the countless texts, phone calls, and emails I sent in the last 60 days leading up to my move out date requesting status. No one returned any communication I sent. Their excuse for not returning my remaining balance of my security deposit?....I didn't give sufficient notice. Amazing. To say I'm at a loss for words...is an understatement. Very unprofessional company to work with. Proceed with caution. After long consideration I'm currently considering my vast social media following to put them on full scale blast. read more

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Piggybacking off of another review, they make you "professionally" clean your house before you leave, but we acquired the house in awful conditions. They don't touch it up at all before the previous residents, mow the lawn or anything. It was disgusting. When we moved out, to avoid a hiring a cleaning service we cleaned like crazy and did not get charged thankfully. When moving out I specifically called Michelle Westbrook everyday for two weeks and left a voicemail. She never called me back and we never got a move out inspection. We were never able to talk to any representative when moving out. We didn't even know if we would get out deposit back! We wanted to make sure we did everything correct but there is no one local to talk to. You can call Progress Residential but the agents are nationwide and cannot actually help with your problems. When moving in, we were surprised with no stove, fridge or microwave. Surprisingly, Caleb my boyfriend was able to get ahold of someone. He then told us we could not move in, after we just moved 1,600 miles. Luckily he got us emergency appliances for the weekend and our real appliances came shortly that week. The process was just a disaster. Overall, we learned to NEVER rent a home. The next time we will be in a home is if we buy one! read more

I wish I would have read the reviews about this company before renting from them. I moved here from Miami and it has been by far my worse transitional move ever. It started out on a bad foot so I should've known. 1) They never did a walk through with me (I took pictures), repairs and my fireplace took months to be looked at. I had to constantly reach out to them via calls andemails (ensuring a paper trail) of what I was dealing with. The customer service is horrible, maintenance reschedules constantly... dealing with them has been a real headache. They want their rent plus their $8 processing fees on time but they can't manage or attend to their tenants in a timely manner. I can't wait till my lease is up. I've given them ample opportunities to make things right but missing work when they reschedule and waiting for phone calls is exhausting. Moving my family here to Indy was huge move and it was very stressful... they added to it unnecessarily. Can't wait until my leave is finally up. Don't rent from them if you want peace of mind. Update: After this post, Progress did reach out to me. Nothing to report back positive. Same level of customer service that I've received since I moved in. read more

I just signed a lease for this place and I have to say they are pretty awful. Everything is on the renter. All costs. Seems very sneaky and $$ driven. You can't get in touch with any one person. All automated. No customer care. I would list out the myriad of nightmare issues I have run into but it would take way too long. I made a large mistake renting with Progress. I will be house hunting and try to get out within the year. read more

We have had nothing but issues since moving in to our rental home. We have had issues with our garage breaking over 5 times ( currently broken), we have water pour from our ceiling due to an issue with the shower, our closet rack fall out of the wall, our dish washer and disposal broke, as well as our fridge. It would be one thing if these issues were handled with professionalism and in a timely manner. However, 75% of the time when a service request is scheduled no one shows up. It is currently after working hours and I am waiting for an update on a service request that was scheduled to be fixed during business hours yesterday. Despite being told someone would call me first thing this morning, I have received no updates, information, or apology. It may be understandable if this was the first time this had happened, but after waiting for a working fridge for OVER three weeks, I have reached my limit for patience with this company. As a customer, I expect to be treated with more professionalism. There is no way to contact anyone from your local branch. I have asked multiple times and can not get contact information for anyone who can actually help fix the issues that I have had. I would not recommend anyone choose to live in one of these properties. read more

This is the all time worst company in the US. I wish I had read reviews first. They have charged me and ripped me off to the tune of more than $6000! After keeping my $2500 deposit, they expect me to give them another $3500. The charges they are requesting are ludicrous. I agree with every bad review that has been given. I have dealt with everything from this company, including fraudulent charges, giving 2 months notice, not having an AC unit that actually cooled the house, to absurd cleaning expectations, to paying a huge deposit and expectations of paying a cleaning and yard service upon move out, to them sending me pics from another rental with trash that they added to my account!! Nothing about this company is professional. Do not use this company. read more

I live next door to a rental property owned by this company and since that house was built. This company does absolutely no maintenance upkeep. I'm on my third roof, it still its original roof. They do no preventative care. The trees are not trimmed, gutters never cleaned. the maintenance crews that come have no experience and make terrible repairs. Terrible company that does not care about their properties or tenants! read more

This is a terrible company I am a section 8 voucher holder and I applied for a home though progress a month ago and was informed that I needed a guarantor to obtain an approval so I added a guarantor with perfect credit and the application was denied because I was awaiting on my voucher from the local housing authority. Upon receiving my voucher a month later I reapplied and paid another 2 application fees for me and guarantor and another 250 dollar holding fee and before they provided me any information the house was back on the market not even 24 hours later. They proclaimed that several emails was sent which was never received. They stated that I did not attach the voucher to the application which I did as well as emailed it to the leasing department. After several hour long phone calls and waiting on hold to get someone on the phone I was told told that the moving papers must be in PDF format when everything is processed electronically. The customer service is terrible and there just taking peoples money and making them wait for months to be refunded. I am still waiting on my first holding fee refund from over a month ago and now I have tied up another $385.00. I informed customer service what's the point in adding a guarantor/co applicant if you were still going to deny the application. I guess that's their way of getting a double application fee twice and a double 250.00 holding fee. There was absolutely no reason for my application to be denied I have good income plus a co-applicant with perfect credit in addition to a section 8 voucher. Date of experience: April 26, 2023 read more

This company is horrible! We applied and got accepted within 24 hours. We paid all fees and my bank stopped one due to suspicious activity because there were so many charges within the first 48 hours, (application fee, holding fee, security deposit, and 1st month rent). They cancelled our lease, and will not refund the security deposit or 1st month rent. They said they have to "follow the law of fair housing". What law says you don't refund the security deposit and 1st month rent of a house that was never resided in? And they WILL NOT respond to you EVER! read more

Wouldn't recommend! They are hard to get ahold of when random charges pop up. If you do get ahold of someone be ready to hear " I'm sorry I can't help you with that". Also, Kevin reached out to see how my lease signing was going.. When I told him not well and explained problems I never heard from him again. HMMMMMMMM poor quality team. More: Once you get these random charges, you must pay or you will also get a 125$ late fee. They submitted the claim but I have to pay and maybe ill get refunded!!! WOW UPDATE 11/11 I have responded back to the gentleman below. I hope he is able to get back to me. My original case was submitted on October 30th. As of November 11th I still have not heard anything about a refund. I call every other day and get the same "someone's working on this". I am an administrator and understand things take time. However, I am puzzled as to why this simple mistake has not been taken care of with over two weeks to handle the issue. For now this is it. Ill update again! read more

Recently resigned my lease with progress, what a mistake! It's 30 degrees outside here, and we have no heat, third week in a row. So many maintenance calls and service requests and no repairs have been completed. The company has absolutely no follow through, no one knows what's going on, it's a waiting game to just to get on the phone with someone and no one is in charge of actually completing anything. We have a newborn baby, thought this would be a nice place to start our own little family in a "seemingly nice family home". They stopped several services and went back on their agreement to replace the old stained carpeting from previous residents as soon as we renewed our lease and increased our rent. Now we are Almost paying $2k per month and being charged for every single utility while they aren't even providing the basics, like trash service and heat in winter?! Such a disappointment. read more

I am not one to write negative reviews, but this company has been tough to work with. They charge SO many extra fees and are very difficult to contact. They asked us for renters insurance which I've been paying for 5 months and just now told me it isn't sufficient (but it does meet all of their outlined requirements) and are charging me an exemption fee without any explanation. Ridiculous. I will never rent with them again and will go out of my way to not recommend to others. read more

I was nervous about moving after living in the same residence for 8 years. I got approved really quick everything was online. My house is nice and clean we love it!!! read more

Worst company I have ever delt with I would not recommend to anyone please run away as fast as you can

I have never been so stressed out about renting a home. My family and I got uhauls on 2nd of July Saturday and loaded up everything to move in on the 5th. I called and called and emailed to make sure everything was good to go for the move in orientation 10am on the 5th. They told me yes and so I proceeded with the move, packing our belongings and taking my wife and 2 daughters to San Tan, AZ. Well I'm waiting for a call or something for the scheduled move in orientation I'm supposed to have and nobody contacted me. The drive from El Paso, TX to San Tan is 6 hours and I was on the phone for 5 of those hours trying to get everything sorted. Ended up not being able to do anything because i was on the phone until they closed for the day and just left my family and I out to dry. Apparently the company they use to make payments had an error and none of my payments were going through all the way. My problem is that I was told everything was set for move in but when in reality I had a discrepancy no one called to bring it to my attention. I had the confidence that we were moving in the day of the 5th and dropped everything to do so. I have been separated from my family for nearly 2 months trying to make this happen so I can start my new job on the 11th. The uhauls have to be brought back today by noon or else I have to start paying 80 dollars a day to have them for an extra day. They still have no idea when we can move into the house. As someone who has moved to 5 different states growing up and also moving to a whole different country with my family after joining the US Army back in 2018 I have never been so stressed out about a move. I sit here now writing this review on hold with progress residential feeling helpless and down because I have a family to take care of and they count on me. This is a unfathomable situation and not a good first impression with this company. read more

Progress will tell you they love your pets. The truth is, they just love your pet RENT!! I have rented from Progress for 1.5 years now. on May 12th, my first dog passed away. I notified Progress, both via their "remove pet" form online, and via phone, on May 13. Sadly, I had to euthanize my second dog on May 25. When I called to notify Progress that same day, the representative noted that my other dog had not yet been removed from my lease. She said she could not remove the pets herself, but would notify the proper party. Today is June 3, and both pets still appear on my lease, as does the $70/month charge. I have been on hold for 23 minutes now, waiting to speak with someone at Progress AGAIN to avoid any late fees or dings on my credit rating. Trust me, if I were ADDING a pet to my lease, the charge would appear immediately. This is so wrong, and I can't believe Progress is putting me through this during my time of grief. read more

Customer service is the worst! Nobody will get back with you or answer any questions. Avoid if you can.

I must say I am still in shock with this company. I called and viewed some of their homes. I was clear that my credit was a bit below their requirement due to COVID and some other issues but income was 5x their rent price. They tell me that it is not a problem. They take all this money, not only deny the application, they won't answer the phone or provide you any explanation. Then when you get a hold of them they state the holding fee would take 30 days to return to you. Yet the houses have been on the market for 40+ days like what is going on today in this world. Sad but resolved with true companies that work. read more

This is my first yelp review, but I feel SO STRONGLY about our experience with them. First off, our house is fine and we have been there for four years. However, the customer service is absolutely horrendous. Don't expect to get anything fixed or taken care of. Anytime we've had a problem they make appointments that they never show up to, again and again. This has happened every time. We were out of a dishwasher for over a month because they kept not showing up. Thankfully we are in the process of moving out, but even that has been a nightmare. Had a check out scheduled, but you guessed it- they never showed up. I am so sick of taking off work for this stuff because nothing ever happens. Do not rent from this company. Trust me... read more

Renting from them for 2 years. Our "thank you" for being such good renters is a $100/mo raise in rent. Really? I didn't get a $100/mo raise at work! Indianapolis area. Highway robbery. read more

we have been blessed to have two awesome progress residential employees working with us jennifer and brandon. they always resolve issues asap along with follow ups which make renting from progress residential a great experience. thank y'all for all you do! read more

this company completely took me for granted and charged me for everything in the home over 3,000 dollars worth that is uncalled for . do not rent from this company at all they don't care about the tenants they just care that they get money every month or whatever they decide to charge you for . I am not very happy with this company and I am tired of getting treated like crap so please avoid this company and go with someone else !!! read more

I have to turn in additional documents and can't log back in the site to upload and they only give you 24hr to get them the information I have left msg, texted, and emailed to no avail. Their service sucks read more

There charging me 2700 to move out because I did not notify them when my lease was ending anyway. This company is a joke won't answer phones and is money hungry. Someone moved in within a week so they didn't even loose money. Now waiting to see what they do with our deposit. read more

giving one star is more than being kind. this company has been nothing but a headache to us. the latest was Dec 22, 2022. This was a cold weekend, the temperature, with the wind chill, went down to -33. The furnace went bad and we COULD NOT get in touch with anyone. we called the emergency # with no help. No one picked up. We finally spoke to someone 4 days later and the tech tried to fix the problem but could not. Now we were without heat for 5 days. I have a 1 & 5 years old children, this was unacceptable. we kept calling till we had someone again. The tech came out on Tuesday, the De 27 and fixed the problem. However, he said that the problem could have cause a fire & the thermostat does not work. I called again about the thermostat, was told to call the vendor. why? It's your job to get the heat corrected. On top of that, two different people told us that we will receive CREDIT for the days we went w/o heat. But now they claim that no one ever said that. Come on, we did not make up this s$&@. We have copies of the email & text. they take all of our money for rent plus ridiculous fees, but won't help us or connect us to a manager when we call customer service. We had to call the health department about the heat. This company is the worst. Can't wait till the lease is done. DON'T EVER RENT DEOM THIS COMPANY!!!!! read more

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They have the worst technicians when it comes to getting something repaired and they will literally let you die. My worst experience with them was during the winter where my heater stopped working, I have a 4y/o at home and they took more than a week to get it fixed and everybody ended up getting sick later on due to the cold weather and I had to go to Walmart myself to get a portable heater to survived b/c no one cared. Now, I'm trying to get them to fix my stove which they did, however the bought the wrong outlet for it and I have been trying to get someone to come fix it for the past 3days b/c they bought the wrong thing. Nobody cares and they are not giving it any priority as it's not an "emergency" case according to them. Me not able to cook for my family for the past 3 days is not considered as an emergency case to them, and the worst part is when one of their technicians finally reached out to me after 50 calls he just wanted to joke about the issue saying, "that's why you have a microwave, you can cook everything in there, and I won't be able to send someone out there till Monday," mind you I've been calling them since friday. I'm just thankful to God for helping find a new place. read more