I am a current tenant and I wouldn't refer my own enemy to Progress. I live in one of the Huntersville, NC homes and they are the worst. I am currently looking for another home to move to that isn't managed by Progress. They do not put real effort into fixing anything. When I normally have requests they send the same technician, Homar. There has been times when there have been other techs come out but their work has been fine. It is only when Homar comes. Homar came out to look at the kitchen garbage disposal one time and when he reconnected the water, he reconnected the hot to the cold side and the cold side to the hot side. I did not notice until he left. Homar came to my home multiple times after that for other issues and I told him about it. He acted like he could not do anything and like he didn't hear me. It took a different technician when he paid me a visit for a differnt repiar to kindly switch them back. That tech asked me who did this and I told him. He gave me a sideye and said Progress will hire anybody which I am clearly seeing. Now here comes the bigger issue. The patio door also has a sliding screen door. I kept having issues with it coming off track. So Homar went and bought another one. The new one does not sit properly on the track. I can still see outside from some sides of it and it doesn't latch close correctly. Most recently, Homar came on a Tuesday to put the screen back up and it was back down by Wednesday/Thursday. I asked him after he put it back up if the issue is a tenant issue or cause by me because it keeps coming off. I already knew the answer but wanted to see what he would say. Homar said that it wasn't a tenant fault and that the tracking needs to be replaced. I asked him because I have cameras in my home and I wanted it to be recorded. Like seriously! I am 45 years old and it doesnt take a rocket scientist to open and close a sliding door. The screen patio door, the door to my garbage room and the door to my laundry room are very cheap doors. The brackets needs to be replaced which has been said by Homar himself. Instead, they keep coming back to bend the thin metal back and put the doors back up. Homar also just recently put the garbage room door back on track and now the door doesnt close all the way. All of this was mentioned today in the call to Progress. I also asked to have a master technician to come take a look to get to the root of the problem so that I can stop having to call for repairs. Progress charged me $75 today stating that there has been too many work requests for the same patio door. Like be for real! Let's use common sense here! If you have a tenant who keeps having multiple orders for the same issue with the same technician repairing it, why not send out a master technician or a different technicican to look at it. I was told that it could not happen. I was also told that they will take my request into consideration of not having Homar for future requests but they can't guarantee it. WHY KEEP SENDING THE SAME INCOMPETENT TECHNICIAN OUT TO REPLACE OR TRY TO FIX THINGS WHEN HE ISNT FIXING THE ISSUE?!?!? Make it make sense. They are charging the tenant for their incompetent tech instead of trying to fix the issue! And they wonder why I won't renew my lease. This is reason number 9. I am definitely looking for a place as I type. They just lit a fire under me. That is why they have 1 out of 5 star review overall. They suck bad! read more

I've submitted both my drivers license and selfie pic . Registered step by step for a self tour of 5716 Prescott Ct and arrived at property in the freezing cold because I'm seriously seeking a rental right away. Never received the access code to enter the property. The service rep had no clue kept sending me the link that required registering for self tour even that he confirmed receipt of my information the first time. HORRIBLE CUSTOMER SERVICE AND FIRST TIME EXPERIENCE ITS FRIGHTENING TO THINK WHAT IT WOULD BE LIKE GOING FORWARD WITH THIS COMPANY. They have such horrible reviews out there as well. No one has called to reach out to me about this issue. SMH.. I think it's a scam for some of their properties to take peoples drivers licenses and not make the property available... weird. read more

absolutely HORRRRRRRIBLE!!! Do not rent from them. Worst company out there. They will scam you out of your money so fast and claim you made damage you didn't do. Their employees will tell you one thing and then you'll be told something completely different at move out and charged. don't expect your deposit back. read more

Please do not move with this company, they are horrible. They can care less about you . They just be added money to your rent and give you a hard time with taking it off and it be their fault. Their appliances are old andjust be breaking down and need fix. When they come they do the bare minimum. Just a horrible experience with this company.Definitely deserve zero stars read more

If I could give ZERO stars I would!!! I have been a client for several years. It is almost 24 hrs later the ER maintenance still to call or arrive today..... After several calls to customer service and still no results. I expressed my concerns via an email on May 22, 2023, to Amanda Mejia. At that time we discovered additional damages to screens and fence. On last evening, a brick was thrown through the same window, and the fence sustained additional damages. I called customer service last night for maintenance assistance. I received a call back from (704) 318-5163. He refused to provide his name. He proceeded to tell me to go to Home Depot. He also stated, "I'm not coming out there, I'm at home". He also stated he was the supervisor. But the most shocking statement was I don't speak English. I placed another call to customer service to inquire about the process of ER maintenance. The Rep was not knowledgeable about the process. I placed another request for maintenance. As of 10:30 am on the 24th I have not received a call or visit. It is now 4:45pm several calls later still no return call or repair. So much for safety... I have lived in several Progress Residential properties with NO issues. In less than 96 hrs in this property, I have encountered issues that comprise my family's safety with no response from Amanda or anyone else for that fact. Then the totally inappropriate and disrespectful response of the maintenance worker. The lack of urgency from the property managers is ridiculous! I expressed my concerns of the following in a email to Amanda, requested ER repair and I also placed the worked orders prior to the attempted break in 1. I have placed an order to fix the fence (That was broken prior to my move in date. This can be seen on the inspection pictures. read more

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Don't rent from them. They take care of you until you get into the house. Then they don't care about you anymore. Toxic mold found in our home that made all my family sick. They will not cover costs to get us transferred to a new home. Costing us thousands of dollars to get out and get healthy. Manager is now ghosting me and will not answer my calls. Everyone else just transfers me to a new department. No one can do anything or knows how to do anything. I get emails with typos constantly. The whole place is a money hungry company that is unprofessional. Very disappointed. read more

Progress Residential - Mold samples from the AIR. Holding these mold test kits ip to the air vent for 10 minutes. - Property Management Near Me - Charlotte, North Carolina

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To whom it may concern, We, Marquel & Kimberly Harper, are disputing the charges for Lease Fulfillment ($4,316.67), Interior cleaning ($70.00), and Insufficient cleaning ($250.00). We had issues with the home from the beginning and entered multiple service requests throughout our stay, which involved rearranging our work schedules to deal with these issues. The house was not clean upon our move in and we received a credit to get the home cleaned while we were in it. We were put in contact with Kimberly Alexander who provided horrible customer service. We provided her with pictures of the property at the beginning of our rental stay. I reached out to Kimberly to ensure that we would get our deposit back, who informed us to write a detailed letter of all our issues during that stay and never heard back from her until my husband voiced a complaint of our monies being stolen from us from Progress Residential. She has now blocked us from communication and informed, " Good afternoon I complete MIO calls for new residents, I explained per the email you will need to reach out to our past residents department for further assistance. I do not assist with accounting for Progress Residential. Please refer back to the email sent on 10/08/2024 for further assistance with your concerns. I am no longer able to assist you beyond this point. Best regards, Kimberly A". I spoke with Brooke on 9/19/2024 at 980-313-5059 to get move out details and what needed to be done upon our move out. I specifically asked her if we would be responsible for any payments on or after October 1 and she stated "no". Luckily, I recorded the conversation because all of the issues we had during our stay with Progress. She clearly informed that we would not be responsible for any more payments. I tried calling Brooke again and never received a return phone call. I have combed the lease that we signed and there is nothing regarding a lease fulfillment payment in which Progress has stolen our money and informed that we still owe them money. This is quite disturbing, as we purchased a home and Progress should be aware of the home buying process. We took better care of the home than Progress did. We became good acquaintances with the HOA president at Davis Lake and she wanted us to stay in the area because we were great tenants and took care of the property. We were informed by residents of the area that the home had been shot up and they pointed out the bullet holes in the home, this put our family in danger as we were not informed of this issue before we moved in. Kimberly Alexander has the email with all the issues from the beginning of our lease and she also has the detailed email that I sent at the end of our lease. She may not be communicating this to the individuals that make decisions. Also, there is not one single person we can have a discussion with. We always get the response of, send an email to" which does not solve problems or resolve any issues. Progress clearly does not solve problems or issues that are concerning their residents but will definitely steal money from renters pockets. It is a shame that Progress does this to individuals and/or families in the world we live in today. We believe your staff needs better training and better customer service skills. We provided timely information to Kimberly Alexander +1 (980) 275-0855 regarding our move out. We cleaned the home before we left and had the carpet cleaned upon our move out. We did everything requested of us for Progress to steal our security deposit and add additional fees for cleaning which was done and the pictures are posted in the Rent Check app. We have been out of the since 9/27/24. Please send us our money back. In addition we will be reaching out to the better business bureau regarding this issue and posting on your website to inform other customers to be aware of the theft that Progress is capable of doing. Attached is our lease agreement and there is nothing regarding a lease fulfillment. The stress that we have endured while renting with Progress became unbearable. I have pictures and audio to prove everything in this email. However, maybe you should reach out to your staff that already has these details. read more

Slumlords at it's finest. I just moved out of a Progress Residential property after living there for 11 years. Over the last 3 years, they have turned into slumlords. Many Fake/bogus HoA warnings that cost $25 a pop. None of the warnings were ever addressed as they made no sense and were never brought up again. It's just an additional revenue stream for them. After 3 years of constant fighting over these bogus charges, I decided to leave. 11 years ago I gave them $1400 deposit. I received $300 back after leaving. More lame excuses. Damanged blinds, which is untrue as half of the cheap blinds the home came with were replaced by me by much better quality and much more expensive blinds. I would have taken them if I had realized they would also charge me for them as well. They charged me for only giving them 8 days notice when I gave them over 30 days notice. I even have emails to prove it. Cleaning charges even though the house looked just as good when I left it as it did when I moved in 11 years ago. Over all they have scammed my out of arouind $1500. I guess the quarter million dollars in rent I have given them was not enough. Also would like to add, I have never been late once. But slumlords don't care about that. They said I could dispute it, but from my experience, that would be just a waste of time. They only allow you to dispute because it's the law, there is no way you would win, no law says you have to win. If you are looking for a house to rent, RUN if you see it is Progress Residential, they will nickel and dime you to death, fine you for HoA letters received, even though they are NOT VIOLATIONS. I have given them over a quarter of a milliong dollars of 11 years, and they still try to swindlw every penny they can get from me. Moving away from them is one of the best decesions I have made in over a decade. read more

Horrible service and experience with this company! We moved in May 19th and have had AC issues almost weekly! Current temp inside is 79°. The house didn't come with screens for any of the windows and they refuse to fix the AC properly and give us screens for airflow when it stops working! I would not recommend renting from them! read more