I specifically told this company I was installing these springs on a 1977 El Camino suspension. The…read moreadvertised 2-inch drop resulted in approximately a 3.5-inch drop. When I called to ask why, I was told, "things are what they are," and that it was somehow my fault--even though I disclosed the application before purchasing. Their only solution was for me to pay return shipping and refurbishment fees. A company's reputation isn't built on how they handle easy sales--it's built on how they treat customers when something goes wrong. This experience encapsulated everything wrong with poor customer service: no accountability, no willingness to help, and no effort to stand behind their product. I won't be doing business with this company again I respectfully disagree. I told you before purchasing that this truck uses a 1977 El Camino suspension, and I relied on your recommendation. If the vehicle's weight was going to turn an advertised 2-inch drop into a 3.5-inch drop, that should have been disclosed before the sale--not after installation. Blaming "vehicle weight" after the fact feels more like an excuse than a technical explanation. I was looking for a reasonable solution, not shipping charges and refurbishment fees for a product that didn't perform as advertised.

Cpp is amazing quality parts customer service outstanding Cesar at the counter knows his stuffread more

Needed replacement head light bulbs. In a rush on my way to work. Stopped by Auto Zone, the guy…read moreat the counter looked up which bulbs I needed and directed me to the display. There was a display for led head lights but no led bulbs out. So I grabbed the best incandescent bulbs and walked back to the register. Asked if they had led bulbs and was told yes, they are kept behind the counter. Asked for the led bulbs and replaced the incandescent package on the display. Out the door in about 5 minutes with the correct led bulbs that carry a lifetime warranty. Reasonable price quick and efficient service, helpful cashier/advisor. I'll definitely return.

Anthony W. Was amazing he teach Me how to put a battery in well he was doing it for the future an…read moreamazing guy

Do not use this place. Dishonest. I have filed claims with BBB and local police. They purchased my…read morecar for salvage and never turned in the transfer to the DMV. No I am getting parking tickets sent to me and they 'can't remember ever buying' my car. When I called the first time, they tried to claim they were a different business, until I called back later and they answered 'Clarks auto wrecking.' There location is closed down too, likely operating out of some garage or house now. STAY AWAY from this place.

Used this place for many years. Was my go-to when I was a Body Shop Estimator for 7 years. The…read morestaff is friendly and they always found me a good price on used parts. They can locate parts from other wrecking yards as well. Not just there own. Highly recommended.

Bought a battery earlier at O'Reilly on Imperial Hwy. Battery apparently died within the warranty…read moreperiod (it happens). Took the battery back to O'Reilly. Issac charged the battery and confirmed it couldn't hold a charge, it was dead. He quickly gave me a replacement and I was on my way. Service at this store is first rate. Both Issac and Phillip treat their customers well.

I bought a battery from this store about a year ago. The other day, my vehicle wouldn't start--the…read morebattery was low. I put it on a charger, but it only reached 12.6 VDC and couldn't hold the charge. An hour later, it dropped to 12.2 VDC, and continued to drop. I swapped in a battery from another vehicle, and it held steady at 12.8 VDC. No issues. So, the battery wouldn't hold a charge. I brought the original battery in for warranty. What happened next was honestly baffling. The employee wouldn't even look me in the eye as I tried to explain the issue. He interrupted me and said, "I don't care about any of that. I just test it." I asked, "So you don't want to hear the issue?" He repeated, "No, I don't care about any of that." OK, He doesn't care . . . I guess I just stand here, say nothing . . . wait. Then he plugged in their test unit and said, "It needs a charge." I told him it had already been charged. He replied, "You didn't wait long enough--it takes an hour and a half." I explained it had been on the charger all night. His response? "It's your alternator." Oh my God! I told him I know cars and electronics, and I had data from both the working battery and the one in question. He shrugged and said, "It's policy," with a tone that made it clear he had zero interest in helping. Not once did he make eye contact. This wasn't just poor service--it was astonishingly dismissive. Do they train their staff in customer service? Do they understand how charging systems work? Do they know the difference between a battery that's low and one that can't hold a charge? Apparently not. In the end, I was out of luck. And honestly, I could've accepted that, doubted the warrantees on these things are real at O'Reilly's anyway, if I hadn't been treated with such disrespect. When did "I don't care" become something you say to a customer? The night before I had already priced batteries around town because of my doubts. So it was easy for me to just go down the road. I bought a new battery (for far less than the same one at O'Reilly's) from someone who was actually pleasant to deal with, dropped it in, and everything worked perfectly, tested the voltages, good, load good, started right up, charges good. Problem solved. Long-term solution? Avoid O'Reilly Auto Parts, especially this location. I've had issues here before, but never anything like this. There is one person there who's decent, but unfortunately, I wasn't dealing with her. O'Reilly Auto Parts: those warranties they advertise may not mean much if "policy" overrides common sense. O'Reilly Auto Parts Placentia: the "I don't care" customer service model is a bold new strategy... one that customers should absolutely avoid.

Normally I prefer o'reily over autozone but most of the staff here are rude and not helpful…read moreincluding store manager. I came in for some headlights and I asked about their warranty & replacements for headlights. They advised me that I was able to get one replacement but most likely I had blown fuse or electrical was bad. Check the fuses and electrical and they all working condition. The light bulbs sold at oreily are cheaply manufactured and only last 3 months. I switched over to LED and haven't had any problems.

This O'Reilly Auto Parts store is only a few blocks from my home and is usually my go to place for…read morethings I may need for my girlfriends car and for my previous car. They have a big parking lot out front, and whenever I come here, there is usually at least one car with the hood up and somebody fixing something. They have great hours from 7:30am to 9:00pm seven days a week and their early opening time really helped me out today. My girlfriend was set to leave at 9am this morning for a road trip and we discovered the night before that her car was very low on oil. I arrived at O'Reilly shortly after they opened at 7:30am to purchase motor oil. I was going to pick up a few quarts of oil and one extra just to have on hand. Shout out to Rick who mentioned that for only four dollars more, I could purchase a large five quart bottle and have even more extra oil on hand. I really appreciated that since her car burns a ton of oil. If you shop here a lot, be sure to give them your phone number to create a rewards account. You will receive cash rewards once you hit certain spending thresholds. They also have their own branded products which can be significantly less expensive then the brand names. I purchased their brand of Dexos1 certified synthetic 5W-30 oil and it was $7 to $10 less expensive than the big name brands. Today, I was one of those guys in the parking lot with the hood up and topping off the motor oil. Thanks O'Reilly!

I stopped by the AutoZone location recently and had a really smooth experience. The staff was…read morefriendly, helpful, and got me exactly what I needed without any hassle. It was quick, easy, and they clearly knew what they were doing. Honestly, it's the kind of place where you can walk in, get the job done, and be back on the road in no time. Great customer service and a straightforward experience. Five stars.

I had a A/C refill can that said if it was brought back empty, AutoZone would give the $10 deposit…read moreback. The gentleman behind the counter said he didn't know anything about it and when I pointed it out on the can he said they don't charge a deposit so he didn't know why it would say that on the can. He begrudgingly threw it away after I asked if he could toss it...and I had dropped the deposit refund. I was primarily there for a new battery so the monotone lack of effort was neither here nor there. If you aren't sure what you need, I hope you get better input and knowledge. Try to do some research before you come in to this location!

Great place for auto parts and accessories. Prices are always lower then at any other parts place…read more Quality of parts are amazing. Haven't had to return anything purchased from here.

Brought my '22 SQ5 here back in 2022 for a tune and a few other upgrades. I've used a couple other…read moreshops in the area since then, including Matt's A-Plus in HB and Funfzehn in Orange, both great shops. I needed an oil change and brake service this week, so I decided to bring the car back here. Glad I did. The service and overall experience were still just as good as I remembered. Raz and his team are easy to work with, know these cars well, and have always treated me right. It's nice having a shop I feel comfortable bringing a modified Audi to for both regular maintenance and performance work. I'll definitely be back.

Great service very straightforward really impressed…read more Highly recommend them for all services not just speciality stuff

This place is stuck in the stone age, the way they do business is prehistoric, they still use a…read moreRoladex!! If you are in desperate need of parts and have no other option. Prices are a bit high, and they do not price match even on identical parts. Dirt and dingy little place, it must be a cash cow for locals. They need to get with the times.

If you need auto parts quickly you may want to drop by this place. The place is small but they…read morestock many parts and can get parts(not in stock) rather quickly, sometimes even the same day. Some parts you may pay a little more for here but if it is worth it, why not. The people here are cool and the parking is convenient. Near the La Palma/Kraemer intersection and the 91 frwy.

I bought several parts for my 1970 El Camino. The sales people were helpful and answered my…read morequestions. I had to exchange an item and it was no issue. Overall their prices are the best out there. Great experience, I'm heading back today!

1 Star -- Terrible Customer Service I recently called Muscle…read moreFactory Auto Parts regarding an issue with a 1966 El Camino lower control arm, and my experience with Ron was absolutely awful. He was extremely rude from the start, dismissive of my questions, and made no effort to help resolve the issue. I had my mechanic call--someone far more knowledgeable about the part--to try and have a more technical conversation, but unbelievably, Ron was even ruder to him. Rather than offering assistance or guidance, his only response was, "Just send it back then. Just send it back." That's not how you treat customers. This kind of attitude is unacceptable, especially when there are plenty of reputable companies like Summit Racing, OPGI, or CPP that actually value their customers and treat them with respect. If you care about customer service, communication, or professionalism, avoid Muscle Factory Auto Parts at all costs. Treating customers this way is a fast track to losing business -- and with the reach of social media today, bad experiences like this don't stay quiet for long.