I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

I reached out to request a partial refund of the $170 fee that I paid to that facility for…read moreseamstress services for my daughter's dress. When we went to the shop on 4/1/2023, we were advised that the dress would be altered from a size 14 to fit my daughter who is a size 6. For whatever reason, the bottom of the dress was not altered to her measurements. When we tried the dress on 4/10/2023, there is a huge gap at the waist that allows a person to see straight down the back of the dress. Her prom was 4/15/2023 so we had to take it to a seamstress in Indianapolis to take the dress in further. There was about 3 inches of dress that had to be removed. We were charged $55 for the services. When i spoke to Shetland, she agreed to a partial refund of $26. In our conversation you cited the lack of time as the reason that you were not able to complete the alterations as we agreed on 4/1. My response was that you should not have accepted the job given the tight timeline if you were not sure that you would be able to do the job as agreed. If you had been open about your reservations with altering the dress, we had an agreement with Art at La Merite dress shop to not purchase the dress. But you said that you could do it so we bought the dress and paid for the alterations. When my sister went to get the $26 dollar's yesterday, Svetlana only gave her $17 and told her to get out of her shop. Incredibly rude, unprofessional, and poor quality work. I would NEVER allow to go near a garment again

I had a very disappointing experience here. As soon as I walked in, there was no greeting, no offer…read moreto help, just someone rudely yelling at me to go try on my dress. It felt very unprofessional and uncomfortable. When I explained that I needed my dress taken in, they said they couldn't do it, which is honestly ridiculous for a place that specializes in alterations. The entire interaction was rude and dismissive. I would not recommend this place if you want quality service or basic respect as a customer.

Owner was very friendly and straightforward about the project. Finished ahead of schedule…read more Pricing was very fair.

I had my mother of the bride dress hemmed and the shoulder straps on another dress shortened, and…read moreboth turned out great. The work was impeccable, fairly priced, and finished on time. Lara was very nice and helpful. I will definitely use the shop for any alterations I need in the future.

I've been using Irina's since I found her so many years ago! She keeps the family's wardrobe…read morefunctioning one thread at a time!

Found one yelp and I went for wedding dress alterations…read more Was able to communicate my needs on first visit I thought but on second visit there were things added to my dress I specifically asked not. All in all she was able to get me to my big day in the dress and for that I am grateful

Superb tailoring for suits/sportscoats. I've been a super fan for many years. the only place I…read moretrust for alterations to my custom suits!

I recently had them alter three pairs of slacks for me. They did a FANTASTIC job. And they were…read moreready on the agreed upon date. Well done.

Seaman Tailor shop is the best in North County she measures you and fit your clothing perfectly…read more The atmosphere is kind and warm and you will be pleased to take your garment their and get it back fitting you fine.I highly recommend Seaman for all your tailoring needs.

Very nice shop. The ladies do quality work with a quick turnaround at a reasonable price. I brought…read morea pit of dress pants to have the the waist taken in, hem work, and the legs tapered. My pants were done in two business days!

Great service and great price. She's done pants as well as a suit jacket for me and I'm very happy…read morewith the results. She also offers rush service for a very reasonable price.

Yelena single handedly saved my bridal gown 2 weeks before my wedding, and I'm SO thankful. After…read morehaving a nightmare experience with my dress at The Alteration House for about 5 weeks, I pulled my dress from there, and Yelena got me into her shop the same night. She was very honest about all the errors made and was more than willing to help with only two weeks before my wedding. When I returned to her shop exactly 1 week after dropping it off to her in horrible condition, I tried it on and it was so perfect, I cried. She fixed every error and it fit flawlessly. I cannot recommend her enough! She works miracles and obviously knows exactly what she's doing. Thank you Yelena for saving my dress!!

Nice owners got the job done quick! I couldn't pay the full amount the day I took in my things,…read morevery generous and lenient with that. They only take cash, nonetheless great service!

Took a couple of pairs of suit pants to have the waist expanded a couple of inches. Must have…read moreovereating during the pandemic. The turnaround was quick and the price very reasonable. I will definitely use them in the future. Now I can wear the suits without having to hold my breath!

I came here from a recommendation from a friend after my regular tailor up and went out of…read morebusiness. I explained what I needed done and she made suggestions as well. I paid and she told me it would be ready the following Friday. I was more than pleased once I got my stuff back. Both items looked brand new and as if no alterations were done. Not only was she quick, but her work speaks for itself. I'll def be using her again for my future alterations.

Lidiya does amazing work! She truly takes pride in her work and is a very nice person. Highly…read morerecommend!