I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

I came here from a recommendation from a friend after my regular tailor up and went out of…read morebusiness. I explained what I needed done and she made suggestions as well. I paid and she told me it would be ready the following Friday. I was more than pleased once I got my stuff back. Both items looked brand new and as if no alterations were done. Not only was she quick, but her work speaks for itself. I'll def be using her again for my future alterations.

Lidiya does amazing work! She truly takes pride in her work and is a very nice person. Highly…read morerecommend!

I reached out to request a partial refund of the $170 fee that I paid to that facility for…read moreseamstress services for my daughter's dress. When we went to the shop on 4/1/2023, we were advised that the dress would be altered from a size 14 to fit my daughter who is a size 6. For whatever reason, the bottom of the dress was not altered to her measurements. When we tried the dress on 4/10/2023, there is a huge gap at the waist that allows a person to see straight down the back of the dress. Her prom was 4/15/2023 so we had to take it to a seamstress in Indianapolis to take the dress in further. There was about 3 inches of dress that had to be removed. We were charged $55 for the services. When i spoke to Shetland, she agreed to a partial refund of $26. In our conversation you cited the lack of time as the reason that you were not able to complete the alterations as we agreed on 4/1. My response was that you should not have accepted the job given the tight timeline if you were not sure that you would be able to do the job as agreed. If you had been open about your reservations with altering the dress, we had an agreement with Art at La Merite dress shop to not purchase the dress. But you said that you could do it so we bought the dress and paid for the alterations. When my sister went to get the $26 dollar's yesterday, Svetlana only gave her $17 and told her to get out of her shop. Incredibly rude, unprofessional, and poor quality work. I would NEVER allow to go near a garment again

I had a very disappointing experience here. As soon as I walked in, there was no greeting, no offer…read moreto help, just someone rudely yelling at me to go try on my dress. It felt very unprofessional and uncomfortable. When I explained that I needed my dress taken in, they said they couldn't do it, which is honestly ridiculous for a place that specializes in alterations. The entire interaction was rude and dismissive. I would not recommend this place if you want quality service or basic respect as a customer.

Great service and great price. She's done pants as well as a suit jacket for me and I'm very happy…read morewith the results. She also offers rush service for a very reasonable price.

Yelena single handedly saved my bridal gown 2 weeks before my wedding, and I'm SO thankful. After…read morehaving a nightmare experience with my dress at The Alteration House for about 5 weeks, I pulled my dress from there, and Yelena got me into her shop the same night. She was very honest about all the errors made and was more than willing to help with only two weeks before my wedding. When I returned to her shop exactly 1 week after dropping it off to her in horrible condition, I tried it on and it was so perfect, I cried. She fixed every error and it fit flawlessly. I cannot recommend her enough! She works miracles and obviously knows exactly what she's doing. Thank you Yelena for saving my dress!!

I Love coming here because this lady does great work and rewards repeat business. I've been happy…read morewith everything I've brought here from my dress/work clothes to jeans and sweat pants, everything comes back meeting or exceeding my expectations. I like to get my jeans tailored and keep the original bottom hem, which she does very well IMO, and unlike other tailors I've never had to explain what I mean when I ask for this. One time, I was working late and called her back a bit after her operating hours. She was already on her way home and, even though I told her I could stop in the next day, she came back to get me my dress/work clothes! I believe she did this because I was in the parking lot of her store. Point is, she is a very sweet lady who clearly takes pride in her work and will work with you on whatever you need.

Habiba is quick and reliable. Came in for a pant hemming and she got it done right then and there…read more Got it done in 5 minutes. Great pricing also.

I'm a repeat customer of this business. I've been pleased most of the times, however this last time…read moreI dropped off a Gucci purse to have a stained on the inside removed. I go to pick up my purse which was almost brand new and I still have a stain. He stated he couldn't remove the spot but he cleaned the leather and refused to refund my money. I didn't ask for my leather to be cleaned the purse was close to brand .

I tried two other places to replace a zipper pull on a vintage Louis Vuitton Speedy. Both said…read morethey could not attach the leather with the LV brass insignias, in a last ditch effort I tried JG on Watson and Jose was able to install a perfectly matched zipper pull and the leather as well. Jose is a master artisan! I'm very grateful. The bag is fully restored to its original beauty! Thank you so very much! Lori H.

I love her. She's been doing my daughter's private school uniform alterations for years.read more

Needed several dresses / blouses shoulders tightened. The orange dress in the photo also needed…read morearmpits tightened. The armpits were never finished and the odd seam wasn't fixed .. safety pins still there. The right shoulder seam ended up in front and the other seam in a different spot. When I tried it on she said, oh that's bad I will fix that. 6 weeks later and multiple calls and trips to her store, I gave up. The blue Ann Taylor blouse now has both seams in the front. It looks stupid on. When I asked her to fix it, she said I brought it to her that way and refused to correct her mistake. The receipt clearly shows that I had several shoulders altered. I had to call and call and she would say she would get to it. I'd show up and the work wouldn't be done. I dropped my stuff off in mid July. Some of the garments were completed and picked up on 8/9/19. The rest were never finished. I'm completely shocked by the good reviews. The reviews are why I went to her. Her work quality is hugely random. Some good, some terrible. My advice, find a different tailor.

Nice owners got the job done quick! I couldn't pay the full amount the day I took in my things,…read morevery generous and lenient with that. They only take cash, nonetheless great service!

Took a couple of pairs of suit pants to have the waist expanded a couple of inches. Must have…read moreovereating during the pandemic. The turnaround was quick and the price very reasonable. I will definitely use them in the future. Now I can wear the suits without having to hold my breath!

Very happy with the altering of my wedding suit! Amazing quality and turnaround time from when I…read morebrought it in. Definitely will be back for future alterations :)

They saved my wedding day! I had a beach destination wedding leaving on. Friday. I decided to get…read moremy dress altered at another local alteration place. I had a long dress with a lace overlay. I wanted to shorten the the dress part and leave the lace overlay:train. the lady seemed confident in the project and the timeline. We had months until the wedding date. I had to go back four times and the lady still didn't have it right. By this time we only had one week until we were scheduled to leave for the trip. I go to pick it up Thursday (two days before our trip), and it was all wrong. It was bunched up on one side and loooked like a child did it. I left almost in tears frantically calling and showing up to any alteration place I could find. No one could help me. they were worried the dress was too ruined or thought they couldn't do what I needed in that amount of time. One of the place recommended I go to Decker ALTERATIONS. insisting they were the ones who could fix it for me. I frantically ran over there and explained my whole situation. Right away they had me try it on for a fitting and to assess the damage. I know they were busy and really didn't have the time to take one a wedding dress project in one day. Mush less one that was butchered. They not only fixed the dress in such a short time, but they made it exactly how I pictured it to be. It was absolutely gorgeous. They captured exactly what I was looking for. They are truly professionals. I have recommended them to everyone I know over the years and will continue to do so. Thank you guys!!!