I am a tenant at Citrine Hills in Ontario and had previously been serviced by another pest control company. Unfortunately, that company was unreliable, often failing to show up, and I saw little to no results from their services. When I was informed that a new company, Professional Pest, was taking over, I decided to sign up but had minimal expectations based on past experiences. When the technician, Isaiah, arrived at my door, I admit I was skeptical. However, Isaiah quickly exceeded my expectations with his professionalism, knowledge, and patience. He took the time to thoroughly explain the process and answered all of my questions in a clear and detailed manner, even as I asked him multiple questions. After the first service, I noticed a significant improvement compared to previous treatments. Within less than a month, Isaiah had effectively eliminated all of my pest issues. What impressed me even more was that he took the initiative to check in afterward to ensure everything was progressing well. I am extremely satisfied with the service I received from Isaiah and Professional Pest, and I will definitely reach out to them when I purchase my own home in the future. read more

I want to give a shoutout to my technician Roberto G who visits my property twice a month to service the general area but also to the residents when requested. Sometimes I hit him with a lot of homes when he comes but is always thorough, educates the residents on how to maintain their homes pest free and always communicates with me before he leaves. It's rare when you find a good technician who actually cares about what they do and always has a smile on their face. Thank you Roberto G for taking care of my residents and property! read more

Tanner was very professional and courteous. Explained every detail precisely. I would recommend Professional Pest Management to everyone!

Was out of the house for months and came back to a rodent problem. They came in to assess and took action right away. Great customer service. Great to support local business. Prices were fair as well. Highly recommend. read more

We had Eddie out for our pest control service and he was fantastic from start to finish. He kept us updated with great communication, texting us in advance to let us know exactly what time he would be arriving. Once here, he did a thorough job inspecting and treating our home. Eddie was professional, friendly, and even gave us a courteous reminder about follow-up care and what to expect next. It's clear he takes pride in his work and truly cares about doing things right. read more

I used Unprofessional Pest Management several years ago, and had an issue with an appointment (no show), while I was working from home. The service tech said, he came out, when in fact I had been working from home the whole day with no one ringing, knocking on my door, or even a phone call. The house next door was selling their house, and empty, and I told the main office, I think the service tech went to the wrong house because I had been home. Instead of reschedule, the office refunded me, and punished themselves by not servicing me, thereafter (Insert tears here). I wrote a long email about them not being transparent with me, not even calling me, and who does business like that. We both came in agreement they would service me moving forward. Understood! Fast forwarded this past December 2024. I hired them to seal some vents etc, and that went perfectly, despite the mess the guy made on my concrete. The service tech said, he was to come back weeks later and shave the excess material down. He never showed up, I called the office, they said, there was never to be a follow up. Ok, cool. Moved on from it. They didn't forget to charge me the $980.00 for that, but hey. Didn't pass up on my money on this one. Called this past Tuesday, spoke with Miranda, she gave me a breakdown of pest services and the quarterly cost, assuming with the economy, things have got a bit more expensive. She was to call me back this upcoming Friday, but I beat her to it, called today, to press the button. I figured everything would be seamless since they have my card on file. Come to find out, they again, do not want to service me. Zach the Manager calls me to tell me he would need 100% payment up front of $511.00. You have my current card on file to charge for each visit, this has absolutely nothing to do with payment. Seems so odd. I refuse to beg for a companies business, and that is how they are making it seem. Moving on, there are a dime of dozen pest control services out there, really, it is not that serious. All in all, they want to cherry pick the business they want to do with me. Their loss, their prerogative. Typical family owned business. Paul- I have never, ever, not paid for any type of service in my life. No service was done the day of the no show, you are flat out lying. Now you guys are nothing but liars. Who would pay for a service not given. This is even worse than I thought. No one wants to do business with liars. I just dropped $900 for a half ass, messy spray foam for my vents, and you think I won't pay for service. Weirdo. Why didn't you decline service this last time? Make it make sense, Pinocchio *HAD I NOT PAID YOU, HOW DID I JUST HAVE SERVICE FROM YOU GUYS?* *HAD I NOT PAID YOU, WHY WAS'NT AN ADDITIONAL CHARGE FROM THE SERVICE I JUST HAD? INCLUDED* read more

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Damian is the absolute BEST! He is professional, always on time with a smile, he pays attention to details and asks if there's been any pest concerns before he starts working Highly recommend read more

Pro. Pest Man. (PPM) horrible customer service in Yelp Projects Workspace, because I initially created Yelp project on 7/18/2025 11:47 AM for Bee Control and Removal, and I had to do a follow-up on 10/6/2025, 3:07 PM of which I finally received a reply late afternoon. However, they did not provide all the information from my initial request, and I follow-up with a request for more information same day 10/6/2025, but did not receive any response after that. On 10/7/25 I had to call to request for the information and to make an appointment. When I called 10/7/25, I asked if I could provide a video for the Bee pest in the corner of my home in order to receive a quote for removal, however, PPM informed me they will need to send a technician specialize in handling bees of which I agreed for 10/10/25 with a time window of 12-5 PM. PPM instead sends a Sales Specialist, Sales Rep. did not perform an inspection like I was told when making appointment. The Sales Rep. did not get on the roof instead Sales Rep. stepped to the corner of the home to have a 5-10 minute conversation and left. Sales Rep. stated PPM will e-mailing a estimate/quote, however, after checking my email thoroughly I did not receive one. And I double checked my email with both PPM customer service, and the Sales Rep. Very disappointing with the time wasted because I thought PPM would've value customers time. read more

Great service by Roberto!! He is very thorough with his inspections and fumigations. Takes really good care of our units. Explains everything from when he arrives and when he leaves. He is kind and has wonderful customer service. read more

Professional Pest is the best and the only pest control company I have used for the past 7 years. My tech Roberto checks my home very thoroughly and gives me a detailed update, is reliable and top notch and makes any recommendations that he thinks would help. He has been of great help and would highly recommend! read more

Roberto G was such a great help to me, he answered all of my pest control questions and even went above and beyond to help me get my unit ready for treatment. He was very personable and nice as well which made the experience and service much more enjoyable! read more

Roberto came and sprayed my home he was very nice and informative told me everything I needed to know and made sure I understood every 10/10 service read more

Roberto came out today and helped me with various issues. He was very kind and informative. Thank you!

Roberto did an excellent job He answered and explained every question we had, thank you very much for an excellent job. read more

Isaiah is the best pest management guy there is! Too bad for Dewey for losing the ONLY good guy they had!! Hire Isaih today as he will keep the spiders away!! read more

We absolutely LOVE Professional Pest Management. They have always been extremely responsive and timely on service. We've had them for many years and have encountered many techs but today we met with Roberto and he was exceptional. Super friendly and thorough with his work. Thank you!! read more

So Grateful to have Pro Pest Management in our corner on the keeping our buildings ahead of any foolish pests who try! They are indeed professionals all around, very consistent & considerate and our regular tech Mark is outstanding & friendly. Both For My Day Job As Building Manager & Home Office of VCSLA Archive of Art, They Ate A Blessing! Highly Recommend! read more

We've been with this pest control company since 2015, and David H. has been taking care of our home for many years. He is always professional, extremely thorough, and genuinely cares about doing the job right. From ants and spiders to a rat issue we once had, David has handled everything efficiently and with great attention to detail. What sets David apart is his willingness to go the extra mile--he not only treats the problem but also educates us on preventive steps to avoid future issues. Anytime we've needed service in between regular visits, the company has responded promptly, and David always comes through. Thanks to him, our home has stayed pest-free and well-protected. We truly appreciate his dedication and highly recommend both David and the company for anyone needing reliable pest control. read more

My first appointment was well communicated spoke with my rep he explained in details everything that he was going to do and what they will do in the future and what other services they offer. Paperwork ready to easily sign and took payment at a later date over the phone. Did a good job making sure he explained the chemicals that they were using and how to handle with my animals by letting the chemical dry. After the first spray, we are seeing great results. read more

I had a bad problem with rodents (a bad problem) the service we received from Professional Pest Management was great, both technicians Daniel & Robert were wonderful very professional and nice and best of all they really did a great job! Didn't take long for them to get rid of them, would definitely recommend! read more

David Huerta was simply amazing!!!! He took care of my rat issue and made sure of closing off all entry points, followed up, put traps and removed the dead rat! He still checks weekly the bait stations outside my patio!! No issues! He is the best!!!! I definitely do recommend him! Thank you David!! read more

Took care of my problems quickly and thoroughly. Killed the rats in my attic and sealed up the entry points.

Isaiah did an amazing job! Wonderful service and i would definitely recommend to friends and family. Once again thank you!

Avoid this company. If their customer service is anything like the way their employees drive, I would steer clear. One of their drivers abruptly cut me off without signaling or checking traffic, forcing me into the center turn lane to avoid a collision. As I passed the vehicle, the driver actually flipped me off as if I had done something wrong. Totally unprofessional and aggressive behavior. I would not trust a company that allows employees like this to represent their brand. read more

Our technician always gives a courtesy text prior to his arrival. Is very professional, and keeps us informed of what his service will be conducted. He is very knowledgeable, very thorough, and prior to his completion, he informs us what he treated the most, and goes the extra step with a complete walk through after he is done. Didn't get that before from the past pest control company (which I won't name) read more

Rueben treats our property at The Monterey every Wednesday and we can always bet on getting the what customer service from him. He is thorough, detailed and is always willing to put in the extra work. He is a very genuine and honest person, wish we had more people like him. 10/10, anyone who needs pest control services, I will always recommend this gentleman. read more

Roberto G is always very professional and thorough, and takes the time to ask if we have any questions or concerns. Every staff member I have dealt with is always extremely helpful read more

Roberto G was great. Very friendly with excellent customer service. Would highly recommend.

Robert is by far the most amazing tech. He comes is so happy and inviting. Very informative and loves what he does. Always happy to see him come on wednesdays! read more

Roberto is an outstanding pest control technician for our community. He is always informative, professional, and quick to address any issues we have. His thorough explanations help us understand the root of each problem, and he consistently provides effective solutions. We truly appreciate his dedication and the high-quality service he brings every visit. Highly recommended! read more

Roberto is always amazing and knowledgeable. Answers any question that arise and is quick to treat any issues. I highly recommend!!

Want to give a shootout to Ryan, Isiah and Cindy and their amazing service. The entire staff is amazing.

When I contacted Professional Pest, they were quick to respond, professional and friendly.

"Five stars for Ruben. I have request for him to come and service our property monthly. The service is always outstanding from start to finish. Ruben is professional and takes the time to address all our concerns. Can't say the same for the office staff as I have had several issues between billing, scheduling and their communication. read more

Never got back to us with quote to do work,, Had to go to other company for monthly services read more

Sent out a request, scheduled an appointment. Person never showed. No call-back or update or anything about why they never showed. Avoid.

Jeanette is the best service representative I have ever dealt with from any of the pest control companies I have at all 20 of my properties. She is amazing, she gets stuff done, she's very pleasant and fun to deal with. It makes me not want to deal with anyone else mostly because of her. Simply Amazing read more

We requested service to treat spiders and silverfish in our bathrooms. And possible ants around the perimeter of our home. Albert arrived with a friendly smile and provided professional service. The whole process was explained to me thoroughly, as I was concerned about my pets and the spray they use. No problem! Would recommend for monthly service and I would ask for Albert again! read more

Michael came out to give me an estimate on Sept 11 for bee removal, and rodent control, he said I can come out on Saturday the 14th, so i gave them the ok and signed their contract on Thursday the 12th. The office never called to confirm the appt on Thursday or Friday, so Saturday comes, no one shows up, I call his cell, he blames it on the office and even though he never followed up, also says I quoted it wrong it should cost more but my manager says we'll work it out and honor the price (very suspect). gave them another chance and said fine have them confirm and call me Monday, of course no one calls. I should have to chase a company to give them my money, needless to say, I went with another company and they still haven't called... read more

I've been working with Micheal T. for about a year now, he does our monthly service here in Montclair, he very nice and attentive to our residents. Thank you Micheal you're doing a great job!! read more