HORRIBLE- THEY DESTROY YOUR CLOTHES! I brought in a white blazer (photographed just before) and they returned it a dingy grey. They told me it was 'beige' and they put that in their system and they don't make mistakes. When I showed them my photos and said it was white, they accused me of trying to scam them for money by bringing in dirty clothes. Horrific experience. I contacted the BBB and the cleaners refused to respond. read more

Professional Cleaners - Me in the jacket for a professional photo shoot 1 week before I dropped it off - Dry Cleaning Near Me - Alpharetta, Georgia

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Even though they don't deserve their name at all, I took four of my designer scarves to a so-called "professional" cleaners to be cleaned. Each scarf had no more than one or two stains. They called me and asked, "Did you wash your scarves in a washing machine? They're wrinkled." What a ridiculous question--if I were washing them in a machine, why would I even take them to a professional cleaner? They told me they'd do their best to fix the problem and wouldn't charge extra. When I went to pick up my scarves, I asked to see them before paying. I had a reason for this: I had previously taken a white cardigan to them, which I handed over spotless, only to get it back covered in yellow stains. Despite that, I paid for the service. This time, they said I couldn't see the scarves unless I paid first. I refused, saying I wouldn't pay without seeing them. When I finally saw the scarves, I was in complete shock. They all had massive yellow stains, like rust marks, that weren't there when I handed them in. On one scarf, I counted more than 10 stains. I'll share the photos one by one. The white scarf, which was brand new, also had yellow stains. The gray scarf, the oldest one, had no stains when I handed it in. The pink scarf was in the worst condition--covered in so many stains that they had even spread to the fringes, causing them to stick together. The stains were clearly caused by something from their machines--rust or another substance. It was obvious from the condition of the scarves, which you'll see in the photos. Can you believe they weren't even sorry? The owner's words were worse than the condition of my scarves. In front of my children, they accused me of lying. Then they pointed to my children and said that I wasn't raising them properly and that I should set a better example--all while my kids were listening. It was a horrifying experience from every angle. I absolutely do not recommend this business. I will file complaints about them on every platform I can. Their only concern was getting their money, and they got it. Additionally, I'd like to point out that, likely because of their cameras, they were putting on an overly polite act. But if you had heard the way they spoke to me, you wouldn't believe it. What a nightmare! read more

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They are wonderful. They went beyond the call of duty to help me get ready for a cruise. I gave them a rush order, an alteration and some ironing of some new shirts and jackets. They always do a great job for me. And their prices are fair. read more

We flew into town for a wedding and needed cleaning and pressing for the best man's suit and a dress. Not only did they handle our rush request with complete professionalism, but when a last-minute scheduling conflict meant we needed an even earlier pickup, they adjusted without hesitation. We dropped off our items at 6:30 pm Wednesday night, and by 12:40 pm the next day, they were ready. Their team went above and beyond, even offering their services to other wedding guests. They are incredibly kind, attentive, and reliable. Highly recommend! read more

Don't waste your time!! As a new customer, I drove over to drop off some shirts, when I got to the door, a sign says, "Lobby Closed, drive thru only" I get back into my car and drive around back to see 4 cars in line!? Yeah, I don't have 30 minutes to wait to drop off shirts. I actually work for a living. I am sure the business owner could careless, being understaff, causing these needless customer wait times. I will NEVER go back, to many other dry cleaner options near by, than to support this poor service! read more

Turns out I was right the first time this establishment lost my suit and made it right after they located 6 months later. Then they lost more suit pants and denied it when I brought it to their attention. It's not so much the lost clothing that bothers me. It's the arrogance on the part of the owner that makes me want to throw up. Worst customer oriented business I've ever patronized in my entire life. read more

Incredibly rude people do not go to this establishment! We were next-door getting food for 10 minutes leaving our dog in the car with air conditioning on who just had surgery the day before meaning we couldn't leave her at home. Keep in mind the car was left on the whole time and air conditioning was on, she has separation anxiety and an animal can not be brought into a restaurant so we had to leave her. A man proceeds to come outside ready to fight cussing my girlfriend out not even willing to have a conversation, I her boyfriend had to step in to protect her and a lady at the cleaning establishment had to come outside and pull him back inside because of his behavior. DO NOT USE THIS ESTABLISHMENT, OVER THE TOP RUDE AND INCREDIBLY DISRESPECTFUL!!! read more

I went to the cleaners and dropped off a few items. When the items were ready no itemized receipt is given to me. Just pay this amount. My vest was missing in the clothes, it was brand new never worn , I asked for press only on this piece. I sat down & wrote a note to the lady who runs the cleaners. So I went to drop off a few more items & asked about the vest. A young man got very snappy with me & said there is no vest here. I looked him in the eye & said my vest was here and I did not receive. He got very bothered and raised his voice and said our records show you have no vest here. Why was he so hostile about a vest. And I want to see the itemized prices I spend in the cleaners. Where is my vest. I put a coat in the cleaners , a short black coat with a light lining. When I asked for the receipt it's shows I was charged for a long 3/4 coat with a heavy lining. This is not good business practice. Be honest and treat people fairly. As much as I like the way they clean my close it's time for change. read more

I had two shirts laundered, and was charged $6.50! And there really wasn't that much to do. These were dress White shirts, one long sleeve, one short sleeve. No major stains, just simple wash, press and place on a hanger. It appears they don't care that much for repeat business! They shouldn't worry, that was all from this unsuspecting victim. read more

Cleaned our water damaged linen lamp shape so it looks like new. We will be back.

I have used this location for 3 years with no issues. Twice i left my money clip in my pants pockets and they returned my clip with my money still in place. On a few occasions, i needed a rush job due to a trip and they helped out. read more

Great service and friendly staff! Needed a tux hemmed and fitted just a week before a wedding and was made a priority. Very grateful for the service!! read more

Professional Cleaners is the EXACT OPPOSITE of their name .Poor dry cleaning service and worse customer service. Was told to dry clean shirt that had a stain on it was one price but when picked up shirt price was 3 times more because they had to use chemicals. Stain still not removed. When I asked to retry was given terrible attitude. After second try still with stain.They acted like they were doing me a big favor instead of making a customer happy. Will NEVER return to Professional Cleaners. read more

This place is great. I am a young professional who has to get everything drycleaned. I started going to this place simply by just driving by on my way to work desperate for a place that could dryclean a few shirts within 24 hours. I am now a loyal customer and have been for two years now. They have NEVER missed a deadline or even slightly messed up any of my clothes. If they find a tear or a seam that is loose they usually fix it for free. I also took my wedding dress to them that was COVERED in red clay and they got EVERY single bit of it out. I have also had a few pairs of jeans altered and they did a great job. I trust them with all of my clothing. The only comment that I will make is that they are a little more than other places but considering all if the clothing repairs they have done for free and rush jobs they gave completed with ease, I am happy to pay a few extra cents for superior drycleaning and service. read more

This place is a rip off!. Just a basic wash and fold of four basic items cost 66$! No dry cleaning. No stain removal. Just basic wash and dry. 66$. Avoid at all cost. This place is a scam. read more

Absolute terrible customer service. My wife dropped off two pairs of expensive pants to get altered and came to pick them up three weeks later. My wife went to go pick up the pants three weeks later and the woman asked her why is she just now coming to get them? She had the audacity to tell my wife that she didn't bring them to her location, that they never wrote down any ticket to have them altered, that we must have taken them elsewhere, that she didn't have time to look for them, and that "young people" are so disrespectful and have no manners. She then tells my wife that she will have to come back the next day after 7 to look through the dry cleaning and try and find it herself. The following day my wife shows up only to see her locking up the store right at 7 and then tells my wife she found the pants, and that will be $18.00. When my wife complained about her poor attitude and lack of customer service, she then complains saying how "young people" expect everything for free and don't appreciate anything. If this was my business, I would have made a better effort to satisfy my customer and after putting them through a terrible experience, I would not have the gall to charge them for a service, especially after accusing them of lying. I will not be returning here and hope everyone reading this understands my concern. This store has the worst customer service and I will make I known to everyone never to go here. read more

Long-time customer quite upset brought tablecloth in to be dry cleaned I noticed it first that it was hung on a hanger by safety pins so there are small pinholes around the circle of the topAnd in the center but then I noticed that it had shrunk it does not fit the table properly and therefore the glass top does not sit inside the cording that is the rim of the top of the table cloth this was a custom expensive piece I am very disheartened read more

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I've used Professional Cleaners regularly for the last few years, and have been very pleased with their service. I did try other cleaners in the area, but was never as satisfied as with Professional Cleaners. The strip they are located in has recently been re-developed, and they've moved into a very clean, spacious building with all new systems. The people have always been a pleasure to interact with. read more

I have been a customer here for many years and my parents have been customers here since they opened nearly 20 years ago. This is a wonderful family owned business and most importantly they do excellent work. I have all my suits, shirts, and pants dry cleaned here on a semi-weekly basis. Everything always looks great! I have also had alterations done here, and they were fantastic! The staff is always friendly and professional: I have never had anything less than superlative service here. Mrs. Park is always so friendly and cheerful. I couldn't imagine taking my dry cleaning anywhere else. read more

They are top notch dry cleaners. They don't mess around and are very serious about their job. I have now had them tailor almost every single pants and some shorts. They spend a lot of time to make sure the measure is right and they provide a lot of suggestions. Almost too many suggestions:) As far as cleaning and laundry. I will not let anyone else touch my clothes. I was shocked that they removed a deep mark on one of my dress pants. To be honest, I was about to throw them away and thought I would roll the dice to see if they can remove the stain, fully realizing that they are not magicians. I was shocked that they removed the stain. read more

This is a fantastic dry cleaning company. The owners are trustworthy reliable and they have impeccable service. I would highly recommend anyone who is looking for a great dry cleaning company to use them. read more

I found Professional Dry Cleaners simply by driving by after changing places of employment. The staff is SO friendly and the care they give our clothes is top notch. The price is competitive, but slightly higher than some, however the customer service they offer is worth every penny! They ofter fix minor things such as missing buttons, and torn hems for no extra charge and always hand over our items just as we specify (we're a no seam, no starch family). The alterations are always perfect and timely. I live 45 miles north and still bring my things to them! I recommend them to everyone! read more

We've been using this company for eight years and have always had top notch dry cleaning service. If there have been issues with clothing, Joanne Park (owner) has addressed it with us on the spot (or given us a call to let us know). We've never had any problems with the dry cleaning process and its quick and affordable. I give them five stars and am appreciative that they have such a convenient location in downtown Alpharetta (across from Publix and Taco Bell). read more

I was pleased with their service until they ruined something. That is when they showed their lack of professionalism and customer service. I took in a brand new ($185.00) navy silk blouse that had never been worn. When I picked it up, there were white streaks on the front of the blouse. They would not take responsibility. They said the fabric was defective. This blouse was a very common brand. A professional dry cleaner would have at least sent it to the independent lab ( like DLIO or equivalent) to determine if they were at fault. But, they had no interest in determining the cause which is very telling. Instead, they lost a regular weekly customer . read more

Went here on a whim and these people were SO SO kind! Everything was extremely inexpensive and pants were done well. The shoes had some mold on them when we picked them up but they immediately took them back to fix them and didn't charge us and got water stains out of leather shoes! read more

OVERPRICED. And terrible service. Dropped off a dress I need on a specific day for a wedding and they misplaced it. They located it the following day and had the audacity to overcharge me for it. read more

Wonderful service! The employees were so kind and helpful. Highly recommend this cleaner! We got a king sized comforter done by them.

Got there late on Saturday (about 6:30 and they close at 6:00) to pick up my shirts and Joanne was working behind the counter. She opened up and gladly got my cloths for me and thanked me for my business. The Parks have always done quality work on our clothing and have replaced countless buttons at no charge. The whole counter staff is always quick and attentive to both my wife and myself. I highly recommend them, their business and their location. read more

We have been going to this cleaners since July 2013! Joan, the owner, has always taken good care of us, and our clothes. Several times, even when she was closed, she waited for me to get to her and pick up our dry cleaning! I also like that I can have alterations done, and shoes repaired! Her staff is also always so kind. I'm so grateful they are centrally located to my LIFE! read more

I just had a horrible interaction with the owner's son. Worst customer service interaction I think I have ever had with any business. Getting dressed one day I notice that one of my cleaned shirts has a big stain on it after regular shirt service, I returned it and they said that they must dry clean it to get the stain out. Ok, no problem, again I am getting dressed and notice that the stain is gone but so is all of the color, there are 3 large bleach spots on the shirt where the food stain had been. Shirt is completely ruined, take it back to them and explain to them what happened and they tell me that there must have been a hidden stain? Never once apologized, the young man went into the register and began to refund me $2.60 for the dry cleaning while I said to him, in the future, you might want to do like other cleaners and put a tag on clothes letting someone know that you tried but the stain would not come out. He took offense and said that I ruined the shirt and wanted to explain further how it was my fault, if he would have just said we are so sorry, I would have been fine and probably had come back but instead he wanted to tell me how everything was my fault. I said don't bother, we are done and started to walk out while he said for me to just go and that I was trying to scam him. First, I never asked for him to pay for anything, he ruined a $60 dress shirt and did not apologize, he offered to pay for the dry cleaning, (not the shirt service that ruined the shirt). When he called me a scammer I lost my cool, turned around and threw his $2. back on the counter and told him that he should learn to watch his mouth. I hope the owners figure out that their son is going to run this business into the ground if they continue to allow him to run this location. I have never been so insulted by a business, this kid is a royal jerk. read more

DO NOT GO HERE!!! Worst customer experience of my life. My family has been going here for 17 years. I recently brought in a nice jacket and they used too high of heat and melted it in several spots. They refused to admit they messed up and were super rude to us. The owner claims in 25 years of Business they have never messed up anyone's clothes before lol. What arrogance and lies. There are a lot better places around town with much nicer staff. Don't waste your money. read more

I have been using their Service for many years and have never had an issue. They do the dry cleaning as well as cleaning all of the men shirts and lady blouses for a household in a timely manner. There are even times when I have an emergency and need something done quickly and they're always there to accommodate our family needs. I highly recommend their service read more

They always come through for me! My husband travels a lot and they are able to accommodate a quick turnaround at times. Top quality and friendly owners. read more

Done and done. I had been a regular customer of theirs for several years without any issues other than that they charge significantly more than most other dry cleaners. I thought it was worth it for the drive up option which is super convenient. They're awesome.....until you have a problem. I noticed from the last few pickups that my clothes weren't returned in the best condition. Buttons missing from pants, zippers broken, among other issues. In fact, I had a duvet that was ripping at the buttons. They told me they'd repair it for $8 and then only fixed one out of the four spots that needed a hem. I chose not to say anything since it was an easy fix for me as I know how to make simple clothing repairs. But, then they shrunk my pants. I purposely have my pants dry cleaned to prevent the problems that machine washing can cause such as shrinkage and fading. I put my pants on one day and noticed the inseam was much shorter. My pants now came above my ankles. I doubted myself at first thinking that maybe my pants had always been this way. I compared them to another pair of pants I have in the same size made by the same manufacturer. The difference in length wasn't slight. It was off by around 4 inches. I'm tall so losing 4 inches off the hem is a big deal. The weird thing is that the shrinkage was only at the hem. The width of the pants was completely intact. I brought my pants back to them to find out what went wrong. It's the first time I've met the aforementioned owner who has been discussed at length in several other reviews. She insisted the issue was with the manufacturer rather than with her even when I pointed out to her that these pants had been cleaned several times by her without any issue. She also kept saying that these were pants I picked up in November and it was now January. She implied that I could have had them cleaned elsewhere in that time and said the shrinkage was her fault. Why would I do that? Your guess is as good as mine. Her: If pants shrink, the manufacturer is the problem. You tell them they need to refund you the money. Me: But how is a manufacturer at fault when you all have cleaned these before without them shrinking? This should have happened during the first cleaning unless something went awry during your dry cleaning process. Her: We washed them. It says machine wash on the tag. Me: I want all my dress pants dry cleaned. I told you all that during my first visit here and have had you all do that every time I've dropped off clothing. Why the change? Her: Because we do what's on the tag. Me: But I wanted it dry cleaned. Believe me, I'm very good at accidentally shrinking my own clothes at home which is why I bring them here. Her: It's the manufacturer. You call them. They'll work it out for you. You call me and let me know what happens. Obviously, she had absolved herself of any responsibility. A pair of pants of mine were now unwearable after bringing them to a dry cleaner that was supposed to take great care in properly handling them. So I gave them another chance. Why? I guess I enjoy pain. After picking up the clothes, I noticed that my husband's Polo shirt was missing. I called and was very nice about it. I asked if maybe they needed to keep it longer since it had a stain which is why we brought it to a dry cleaner. Her: It's at your house. Me: Huh...what? Her: You never dropped it off. Me: I did. I remember someone pulling it out of my dry cleaning bag when I dropped off my items. Her: It's at your house. Look for it. Me: My husband and I have looked, but it's not here because I dropped it off with you all. Her: I don't have a purple Polo. It's not on your ticket. Me: Except it was blue. Her: I don't have it. Me: Could it have maybe not been included on the ticket on accident? Her: No. You look for it at your house. It's there. You call me and let me know what happens. I give up. This is a person who sees herself as completely infallible, and she's combative when someone says otherwise. Read some of the other reviews, including some of the filtered reviews and reviews on other websites. Losing items is commonplace at this dry cleaner, yet they won't take any responsibility for it. It's never their fault. The blame always lies with someone else. Off to go find another cleaner that takes more pride in customer service! ETA: Every time a negative review is posted about them, a Yelper with just one review posts a positive review very quickly. Bet on it. I'm not saying, I'm just saying..... read more

This place is awful. I have gotten a few pairs of pants hemmed and never had a problem until today. I am short and all my pants need to be hemmed so I got a pair of pants hemmed for 14 dollars and when I went home and tried them on they were still too long. I returned the next day to have them fixed. The man who I had picked them up from and a girl were so rude to me and told me I'd have to repay to have them done. They ended up charging me 7 dollars to redo them. I have never in my life been treated so poor or had such awful customer service . I will never go back. read more

Not professional. Charged ridiculous price for laundering (wash n fold) and acted like they were doing me a favor. If you are a long time customer... perhaps you could get good service. But if like me, you just moved to the area and are looking for new cleaners... keep looking. read more

I come here for alterations. I am very petite so all of my pants need to be altered. The staff here always understands my style and how things should look once complete. They are fast, reasonably priced, generous and so friendly! read more

Everything is fine until they make a mistake and then try to act like it is your fault. Had gone here for a couple of years without incidence until recently when my wife brought a white blouse in for cleaning. It was only in need of dry cleaning due to being worn a couple of times and more in need of pressing than anything. Wife goes back to pick up the blouse a few days later and the lady says it is not ready but other clothes that were brought in on the same day are. OK, two days go by and wife returns and is told the blouse is not ready yet and to come back tomorrow. Wife comes back the next day (third trip) and is told the same story and then asks to see the blouse. Woman owner goes in the back and is gone for quite awhile and brings the blouse which is now grey with black streaky stains that look like ink. Wife says what happened to this blouse because it was nothing like this when I brought it in. Owner replies with non-response and says her husband is ordering a "special solution" to clean the blouse and she should come back in one week to pick up the shirt. I show up a week later and ask for the shirt and it is brought out and still has the black ink marks all over it. I said looks like you guys made a mistake here and so now you need to replace the blouse and gave them the price off the website (was on sale for more than 50% off) so they could refund me the money. The owner at this time tells me that I should have my wife come back in and discuss it with her. I tell her there is nothing to discuss as this is the 4th visit and I am here to collect either a clean blouse or cash/credit for the amount of the shirt. The owner and her husband start to accuse me of scamming them and say many times they are going to call the police. They of course never did because they knew what they did and just didn't want to admit to it. I stood my ground as they continued to lie about what they had done and after about 20 times of me demanding my money they finally give it to me. After threatening about 5 times to call the police which they never did, they finally gave me the cash which tells you exactly what is going on here. I am sure that everything is fine until they screw something up and then they are going to do everything in their power to hold onto the cash in their hands including threatening to call the police. I asked them to please do so and of course that never happened. Read the other reviews on here and you will see the pattern repeated - do passable work until you make a mistake and then blame someone else and refuse to make it right. read more

WORST CUSTOMER SERVICE EVER!! I didn't want to put money into a alteration job. So seamstress said she would do what she could for $20.00, then I can look at it. We were willing to put that into the garment, but if it was going to be more, we would rather buy a new one. Went to pick it up and they charged $75.00. When I tried to make my point of our agreement, their resolution was for me to pay $20.00 for them to do a "$20.00 job". As if I would leave my garment with them again. Never going back, would advise others to make sure you bring receipt and be cautious. It's all about customer service with me. They seemed to encourage me to tell everyone about my experience, "I don't care, tell them".... so I am.... IF I COULD GIVE NO STARS OR NEGATIVE STARS I WOULD, FOR HOW RUDE THEY ARE! read more

Absolute A+ customer service at this location!!! I have been a loyal customer for many years and have recommended to many friends and neighbors. So pleased , in fact, that I now also use for my studios cleaning/alteration services. Joann is especially kind and so sweet to work with. Quality cleaning and great prices... check it out. read more