DO NOT USE THIS DRY CLEANER. NEVER. This is coming from a loyal Carriage Cleaners customer for 3 years with no issues until a recent incident.
For context: My wedding is 5/11/2024. I recently purchased a brand new Calvin Klein Tuxedo for the wedding. I wore it in December 2023 for another black tie wedding and upon return to Atlanta I dropped it off at Carriage Cleaners along with another full suit, white button down, and work slacks. After new years I stopped by to pick my clothes up and they couldn't locate them. Itemized details below.
Throughout this process I have gleamed that it seems an employee stole my items due to how expensive they are. I am being offered 10x the cleaning price which is $400 and doesn't even cover the Tuxedo jacket. I have had multiple conversation with the employees and the one conversation with the owner Mr. Lee, who refuses to take any accountability for his business and his employees. They do not negotiate in good faith.
I
have been in contact with the Better Business Bureau about the company and am currently in the process of filing a lawsuit. I have a call set up with their landlord for later today and am in contact with the local news. This is by far and away the worst operating dry cleaners in the southeast, with rude and unprofessional ownership and employees.
If anyone has had a similar experience please reply and I will include it in my lawsuit.
"Request for response in 14 business days, February 13th, 2024.
1. Calvin Klein Black Tuxedo
* Purchased 10/17/2023 for $898.74 from Men's Wearhouse Alpharetta, 6012 North Point Pkwy, Alpharetta, GA 30022. Physical receipt in possession.
* Lost on 12/20/2023 in the care of Carriage Cleaners
2. Navy Suit w/ Matching Pants
* Purchased in 2021 for 50% off for ~$250 from K&G Fashion Superstore, 1777 Ellsworth Industrial Atlanta, GA 30318. Closing of store sale, business is no longer in operation.
* Lost on 12/20/2023 in the care of Carriage Cleaners
3. Khaki Bonobos Weekday Warriors Pants
* Purchased on 6/15/2022 for $129.12 from Bonobos.com.
* Lost on 12/20/2023 in the care of Carriage Cleaners Total Refund Requested: $1,277.86"
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