Stan restored the interior of my stove when no other local repair would even look at it. When…read moresomething went out he cames and replaced what I needed with good parts, expert advice & high quality knowledgeable and efficient service. Thanks!

Stan and his co-worker first came out to try and save a probably 30+ year old pellet stove. When…read morethat didn't work, they assisted when I got a new one and came out again when I thought I was having a problem with it. I would definitely use them again. Awesome company!

On September 16, I open a new Yelp project looking for someone to install a fireplace cover (glass…read moredoors, metal screen, etc.). I'm not picky about what kind--I just need something to keep my cats out of the fireplace. Den Defenders responds right away, "We can definitely help with that!" They send a technician named Joseph to my home a week later, and he recommends that I go with custom glass doors. He says he'll send a quote within a few days. He doesn't. Now it's October, and a couple of weeks have gone by with no word from Den Defenders. I try giving them a call. The friendly woman on the phone seems shocked I haven't received a quote yet and promises to have Joseph give me a call later that afternoon. He doesn't. Over the next couple of weeks, I try calling a few times. Nobody answers. My voicemails go unreturned. Fast forward to the morning of November 6, 11:02 a.m., when I get a text from "Josh" at Den Defenders. ("Josh" is in quotes because, as I learned later, these texts are AI generated.) It says, "One of our inspectors met with you earlier this year about your chimney project. Just wanted to check if you're still considering it." 'Well, yes, Josh," I think to myself. 'I *am* still considering it.' That's why I've been calling. I text "Josh" back, explaining that I still haven't received my quote. He says he'll look into it. (Again, while I don't know this yet, "Josh" is a robot and will say anything to appease me.) A few days later, I get another text from Den Defenders. This time: "To qualify for these rebates, your chimney or fireplace project must be completed by December 31st." I think, 'Wow. I would *love* for my project to be done by December 31st. In fact, I would have loved for it to be done already! Alas, I still haven't received a QUOTE.' I call, and I call, and I call. It is now December. Sacramento is steeped in its 15th consecutive day of fog. Temperatures haven't left the 40s in days. It would be lovely to use my fireplace right about now. I am starting to wonder if Joseph is avoiding me on purpose. Beginning to think that I am an incompetent husband incapable of managing even a small project around the house, my wife picks up the phone. Of course, this time, somebody at Den Defenders *actually* answers. (She calls from her phone, which gives some credence to my avoiding-me-on-purpose theory.) Anyway, after talking to my wife, a wonderful gentleman named Steven actually--finally--sends the quote. It's going to be $2,795 dollars for custom glass doors. I'm elated. At this point, I'll pay anything. My credit card is in-hand. But, wait. There's no link to pay the deposit. I call to ask for further instructions. There's no answer. I call again, there's no answer. I leave voicemails. Nobody returns them. I wonder, to this day, if anybody ever listens to them at all. My wife calls again, and Steven picks up on the first ring. He says there's been a problem: apparently, he was "never supposed to send that quote." We ask why, and he's cryptic. He says he'll call us back when he finds out more. He doesn't. It is now December 15. It has been three months since Den Defenders told me they could "definitely" do this project. Our Christmas stockings hang on the mantle, but instead of the brilliant glow of flames flickering through a tempered glass door, all I see is a thick slab of cardboard duct taped across the opening of the fireplace. Desperate, I try calling one more time. It must be a Christmas miracle, because somebody actually answers. I beg. I plead. I am not religious, but I pray. I'll give anything if Den Defenders will just let me pay for these godforsaken doors. I'll do anything to end this months-long nightmare. Rosann, the woman on the phone, is pleasant and apologetic. She tells me that Steven is unavailable. That Joseph is out sick. That she's actually from a different location and isn't quite sure what's going on. That she'll get back to me when she has some answers. Within the hour, I get a text: "After speaking to my team, we are unable to get a glass set for your unit." So now, here I sit. My den? Undefended. My wife? Disappointed. My resolve? Stronger than ever. There *will* be doors on my fireplace, but it won't be Den Defenders who installs them. TLDR: Den Defenders strung me along for months just to tell me they couldn't do the project--even after sending me a quote for the work. Two stars because the people we interacted with were nice enough, but I can't recommend reaching out to this company for any kind of custom project.

Shoutout Juan for smooth and clean install. Finished in 2.5…read morehours, kept work area clean and communicated process when arrived. Order process smooth, completed in-person consultation and scheduled install, exactly what we wanted.

We have been dealing with A1 chimney sweep for past 4 years and the service performed is above and…read morebeyond. We have our gutters cleaned out same time and try to always get both done before the seasons begin. Our gutters and chimney are always maintained properly as we get instructed from A1 and will keep calling every year as the price is reasonable and the service is impeccable.

Spencer is now my go-to guy! He fixed a gutter that was out of alignment and explained to me why I…read morecouldn't get my wood stove to work. His work is excellent and I trust him completely. If you have fireplace/wood stove issues or need a gutter cleaning - give him a call.

Jason worked with Sierra Home Alternatives to drastically improve our damaged wood burning…read morefireplace into an electric insert beauty. Jason was efficient in his work of installing the unit, running power and ensuring the chimney was all sealed. It looks absolutely wonderful and we're thrilled to finally have a functional fireplace, even if electric.

January 2026. I paid to have my pellet stove and chimney inspected when I bought my home. 3 months…read morelater a squirrel fell down my chimney. Screens not checked and secured I assume. I called my service rep Eddie for an appointment to get the squirrel and repair screen. He said he would make an appointment for me and call me with the date that night. Instead he went on vacation. The squirrel died and I had to live with the smell. He called one afternoon to offer me a time slot for another patron's cancellation. I accepted. He called me the night before to tell me it would cost me $400 just to drive here from placerville to Rancho Murieta. That would not include any services rendered. I think All Pro needs a few lessons on greed and customer service. F on report card.

I tried very hard not to leave negative feedback on Patrick but had no choice. He installed a wood…read moreburning insert for me. There were a few issues he was suppose to return to fix but my biggest issue was not receiving the necessary paperwork to get a rebate on my taxes. I have called, texted, and emailed. He's congenial but once paid he's gone for good. Pretty upset by his ethics! Find someone else.

came out 2x and did'nt fix problem until 2 visit but charged me for both appointments.read more

Michael, the owner, was incredibly prompt, professional, and highly communicative from start to…read morefinish. We were dealing with a leak at our fireplace chase and cap, and unlike the other companies we contacted, Michael actually went up on our two-story roof to assess the issue firsthand. Others didn't even bother to get on the roof. He thoroughly checked our cap and flashing, confirmed what was in good shape, and clearly explained what was needed to be fixed. We also had an added complication--our solar panels run right to the edge of the fireplace. Several companies refused to even consider the job unless we removed multiple panels (and none had even gone on the roof to look). Michael said it wasn't a problem, brought out scaffolding, and handled the job safely without requiring any panel removal. Within a week, he had a new chase manufactured and professionally installed. The craftsmanship, communication, and overall service were outstanding. If you want someone who truly knows their trade, offers fair pricing, communicates every step of the way, and shows up when he says he will, Michael is your guy. Highly recommend America's Chimney Sweep.

Michael is great - fair pricing, great service and communication. Also good at educating me on how…read morethey fireplaces work. Will use again.

After using multiple gas fireplace services, I HIGHLY recommend using Sierra Home Alternatives.  My…read moreservice was provided by Gage & Russell.  They were extremely honest, knowledgeable and professional.    They quickly diagnosed the issue and spent the time explaining what they were doing.  The price was very reasonable.  They are a local business provider that I will continue supporting.  I am an extremely happy customer.  The other company that showed up a few days prior just wanted to do a sale.  They told me that my system was old and unrepairable and that I had a small gas leak.  They did not appear to be knowledgeable or experienced.  I quickly escorted them out.

Great quality of service and excellent customer service!…read more Technician Sam was great with not only fixing the issue with my gas fireplace but also helping me learn more about my unit and the best way to heat my home. Thank you Sierra Home Alternatives!

Great, fast and efficient. Cleaned and cleared my…read more woodburning stove. He was able to make an appointment for me pretty fast since I my woodburning stove was clogged and I had no heat. Definitely a 5 star!

From the owner: Combining years of experience with a dedication to client satisfaction, Petree Services has…read moreestablished itself as the local leader in Chimney Sweeping, Handyman Services and Lawn Care Services.

Same story as a lot of people on here. They made an appointment with me. I changed my schedule to…read moreaccommodate him. He no call no showed when I finally got a hold of him. He trash talked me and blamed me for scheduling during the busiest time of year. I'm self-employed. I've owned multiple businesses. I was more than polite. I'm happy to show the text chain. This guy sucks.

Dennis was extremely friendly and professional. Did an excellent job. He came to the scheduled…read moreappointment on time and finished in a timely manner. He also gave me a few pointers which I really appreciated. Very professional, would highly recommend!

Super nice, fast service, very friendly and explained recommended service for maintenance.read more

The guy Mark promises a free tech visit for inspection. "Fixes" your problem without discussing or…read moredisclosing any details, then harasses you to pay an exorbitant price. The problem is never fixed and they want more money but will discount the money that they already forced out of you. Dishonesty and misdirection is their main service. My home is still under builder warranty and I just needed someone for second opinion. Mark promised me free inspection. I specifically told him not to fix anything but just give me a quote and problem list with my gas fireplace. Sends a technician that has no certification or skills, talks over the phone walking the technician in Arabic. The technician tells me he fixed it, charges me $480, later to realize that the actual charge is $250. Fun part, he will only accept direct transfer via Venmo only for payment! Next time we use the fireplace, same problem. Mark tells me, upon contacting him, that there is another possible problem. But since I am a returning customer, instead of charging me $1200 to fix it, he will charge me only $780, and discount me another $250 that I already paid. Stay away from this company. Edit(03/06/2026) Your comment shows pure shrewdness and proves my suspicion of false promises and lack of professionalism and integrity. I have posted a picture of my conversation with you on yelp. And it's not 19 months old but a month old conversation for the work your incompetent technician did on November 2, 2025. Damaging my fireplace and stating that my review is false is very concerning and misleading. I hope no one else faces this. Let me know if you need more pictures of the work your company did and the damage bill from the builder.