Quick yet thorough honest service. Flexible schedule with great value and high quality. I had to…read morereschedule a few times with ease and no complications. Thank you!!

Excellent service! Great communication in scheduling to meet our needs. Ben arrived on time early…read morein the morning! Very professional and reasonably priced! We will be using them every year for our fireplace needs! Thank you!

After using multiple gas fireplace services, I HIGHLY recommend using Sierra Home Alternatives.  My…read moreservice was provided by Gage & Russell.  They were extremely honest, knowledgeable and professional.    They quickly diagnosed the issue and spent the time explaining what they were doing.  The price was very reasonable.  They are a local business provider that I will continue supporting.  I am an extremely happy customer.  The other company that showed up a few days prior just wanted to do a sale.  They told me that my system was old and unrepairable and that I had a small gas leak.  They did not appear to be knowledgeable or experienced.  I quickly escorted them out.

Great quality of service and excellent customer service!…read more Technician Sam was great with not only fixing the issue with my gas fireplace but also helping me learn more about my unit and the best way to heat my home. Thank you Sierra Home Alternatives!

Michael is great - fair pricing, great service and communication. Also good at educating me on how…read morethey fireplaces work. Will use again.

Michael, the owner, was incredibly prompt, professional, and highly communicative from start to…read morefinish. We were dealing with a leak at our fireplace chase and cap, and unlike the other companies we contacted, Michael actually went up on our two-story roof to assess the issue firsthand. Others didn't even bother to get on the roof. He thoroughly checked our cap and flashing, confirmed what was in good shape, and clearly explained what was needed to be fixed. We also had an added complication--our solar panels run right to the edge of the fireplace. Several companies refused to even consider the job unless we removed multiple panels (and none had even gone on the roof to look). Michael said it wasn't a problem, brought out scaffolding, and handled the job safely without requiring any panel removal. Within a week, he had a new chase manufactured and professionally installed. The craftsmanship, communication, and overall service were outstanding. If you want someone who truly knows their trade, offers fair pricing, communicates every step of the way, and shows up when he says he will, Michael is your guy. Highly recommend America's Chimney Sweep.

Jason worked with Sierra Home Alternatives to drastically improve our damaged wood burning…read morefireplace into an electric insert beauty. Jason was efficient in his work of installing the unit, running power and ensuring the chimney was all sealed. It looks absolutely wonderful and we're thrilled to finally have a functional fireplace, even if electric.

January 2026. I paid to have my pellet stove and chimney inspected when I bought my home. 3 months…read morelater a squirrel fell down my chimney. Screens not checked and secured I assume. I called my service rep Eddie for an appointment to get the squirrel and repair screen. He said he would make an appointment for me and call me with the date that night. Instead he went on vacation. The squirrel died and I had to live with the smell. He called one afternoon to offer me a time slot for another patron's cancellation. I accepted. He called me the night before to tell me it would cost me $400 just to drive here from placerville to Rancho Murieta. That would not include any services rendered. I think All Pro needs a few lessons on greed and customer service. F on report card.

Shoutout Juan for smooth and clean install. Finished in 2.5…read morehours, kept work area clean and communicated process when arrived. Order process smooth, completed in-person consultation and scheduled install, exactly what we wanted.

Honestly, this was an incredible purchase experience from end to end. The communication from the…read moresales, purchasing, and installation teams was completely on point the whole way through. Huge thanks to Juan for the fantastic work and attention to detail. Everything came out looking perfect!

Used Spencer for help with an inspection and he was quick and efficient. Would recommend!read more

Spencer was easy to deal with, scheduling was simple, and he arrived on time. The price was exactly…read moreas quoted, and he cleaned up thoroughly afterward. Highly recommend!

The guy Mark promises a free tech visit for inspection. "Fixes" your problem without discussing or…read moredisclosing any details, then harasses you to pay an exorbitant price. The problem is never fixed and they want more money but will discount the money that they already forced out of you. Dishonesty and misdirection is their main service. My home is still under builder warranty and I just needed someone for second opinion. Mark promised me free inspection. I specifically told him not to fix anything but just give me a quote and problem list with my gas fireplace. Sends a technician that has no certification or skills, talks over the phone walking the technician in Arabic. The technician tells me he fixed it, charges me $480, later to realize that the actual charge is $250. Fun part, he will only accept direct transfer via Venmo only for payment! Next time we use the fireplace, same problem. Mark tells me, upon contacting him, that there is another possible problem. But since I am a returning customer, instead of charging me $1200 to fix it, he will charge me only $780, and discount me another $250 that I already paid. Stay away from this company. Edit(03/06/2026) Your comment shows pure shrewdness and proves my suspicion of false promises and lack of professionalism and integrity. I have posted a picture of my conversation with you on yelp. And it's not 19 months old but a month old conversation for the work your incompetent technician did on November 2, 2025. Damaging my fireplace and stating that my review is false is very concerning and misleading. I hope no one else faces this. Let me know if you need more pictures of the work your company did and the damage bill from the builder.

Super nice, fast service, very friendly and explained recommended service for maintenance.read more