Sometimes people are tired of hospitals or the doctor says there is nothing they can do. That is never a comfortable time and it wasn't for us.
I have had to deal with two hospices and ProCare is by far the best. We were in crisis, reeling by the changes that were taking place in our family. But knowing that there was support to take us every step of the way was so comforting. The first hospice was all business and routine, and everyone acted as if it were their job. They were sweet and all, but you could tell it was a job for them.
ProCare is different--night and day. Nurses took time to really listen to the way we felt. If we needed extra care, they were there. I felt as if we were the only family they had and that they took special interest in us. They wanted to provide anything they could do to help us.
The social worker seemed genuinely interested in our family and helped us find the resources we needed. She would lean forward, and listen to every word we said. Even though we were not religious, the chaplain visits cheered us up as she came with a keyboard, and sang oldies with us. All the staff became friends, so that every one of them was there to talk about deeper things when we needed them.
We particularly grew fond of the cheerful aides who gave our dad bed baths and rubbed him all over with lotion. They started out coming a couple times a week, but their visits got more frequent at the end.
There was also a wonderful volunteer who sat with our dad while our hired caregiver took a shower, a nap or a walk. She stopped coming one day and we called and found there had been a misunderstanding. We missed her and was so happy that was straightened out and she started coming again. She was super---mature, giving, outgoing lady.
I am so grateful to ProCare for the wonderful service in a difficult time. read more