Stephanie Orenyak is truly wonderful! She always takes the time to listen and understand the…read morefamilies needs. Stephanie is a caring professional who has helped families through difficult times. She is compassionate and genuinely the kindest person. I would highly recommend Pacific Crest Hospice and Stephanie who will help you anyway she can. I cannot say enough about the care she gives every family... she is truly a blessing!

I have worked with Stephanie Orenyak helping seniors for quite some time. I'm on the in home care…read moreside and she does hospice. She is wonderful to work with and my clients love her. She makes them feel heard and supported. I highly recommend her. She's my go to hospice person and I trust her completely.

We are incredibly grateful for the exceptional care my Mother received at Brookhaven. The home is…read moreclean, secure, and offers a peaceful environment. Gigi, Sam, Aman and her staff go above and beyond to make everyone feel comfortable and taken care of! The staff is professional, compassionate, and truly attentive to every individual resident's needs. The caregivers provide personalized, round-the-clock attention that you simply cannot get in a larger facility. We are so grateful that we had our Mother here with full support, love and care!

My mom has been living at Brookhaven Assisted Living for 11 months now, and we couldn't be happier…read more Everything has been wonderful, and it's truly a place we can recommend with confidence to other families. If you're looking for a quality home for your parents or loved ones, this is the place. Gigi and her son are truly the rock of this community. The way they care for residents and treat families makes you feel like you're part of their own family. It's just amazing to see the love, kindness, and dedication they

Los Robles Acute Rehab Center recommended Access TLC. I would give them 10 Stars if I could. The…read morehome care I received from Scott, Chris, Heather and Robin was phenomenal. And the physical therapy program from Chris got me back to work in record time. Shout outs to the great office support: Natalie, Tatiana and Maria. The "TLC" is genuine. I am so grateful.

We recently contracted with Access TLC to provide home health care service for our Mom. We are…read morevery pleased with the care she is receiving. We originally reached out to Nurse Mary based on a recommendation from our local church. Ms. Jude came to our home and provided all of the inforamtion and answered our questions, completely. Ms. Falcon is our primary care giver and we could not be more pleased with her. She is professional, caring and loving towards our Mom. I have complete faith and trust in this lady, and she always provides with an updated care report and how everything is going. If you are looking for home health care needs or hospice services, please reach out to Access TLC and have a conversatioon with their team. again, I highly recommend the service of Ms. Jade and Ms. Falcon. Wishing you and your family all the best on your recovery journey forward.

Our family cannot thank Buena Vista Hospice enough for the exceptional care and compassion they…read morecontinue to show my sister, who has Stage 7 Alzheimer's disease and is now bedridden. Her son and I cared for her at home for many years before moving her into an assisted living facility in June 2025. We were referred to Buena Vista Hospice and from our first conversations with Jennifer and Anne who are in-take personnel, we felt heard and supported. They were kind, understanding, and incredibly helpful in guiding us through the hospice process. On February 16, 2026, we met with Diane, the RN, and Roland, the spiritual advisor, to complete her enrollment. They patiently answered our questions, explained Buena Vista's services, and treated our feelings with great consideration. My nephew and I left feeling confident that his mother, my sister, would receive the care she needed. The nursing team has made an enormous difference. Laura, the RN and nurse care manager, stays on top of Her's needs and coordinates her care. Tina, the LVN who visits twice a week, with Deneisha, RN, provides attentive, compassionate nursing support. They monitor her condition, communicate with the assisted living caregivers, and keep us informed through phone text messages whenever it is necessary. Knowing that is my sister is regularly seen, paid attention to, and treated with dignity brings us tremendous peace of mind. Jodi, the CNA who visits twice a week to help with bathing and personal care, is a true godsend. We deeply appreciate the kindness and attention she gives to her. Especially now that my sister is bedridden, this personal care means so much. Jodi's help reassures us that her comfort, cleanliness, and dignity remain a priority. The support extends beyond nursing and personal care. Social workers Danielle and later Hillary have been helpful, and Mark's extensive knowledge of Alzheimer's disease and dementia has been invaluable. We appreciate his willingness to educate families and share his understanding with the staff. Rabbi Lisa also visited my sister, listened to our concerns, and offered spiritual comfort during this difficult journey. Buena Vista arranged a hospice bed and wheelchair through Palmedeq, whose team communicated with me whenever equipment needed to be delivered to the facility. A special thank-you to Adafo, Alan, and Tom, and to Hector, who handles deliveries. We also want to recognize the wonderful office and support staff, including Jennifer, Anne, Arlene, Kaelyn, Noemi, Cynthia, Leslie, Diane, Kim, Katie, and Kate. They are responsive and helpful whenever we need assistance. For my sister's birthday in August, the staff signed a card and gave her a lovely blanket. We were deeply touched. That thoughtful gesture showed us that they see her as a person deserving of warmth, kindness, and celebration. After significant challenges with Kaiser Permanente Home Health before hospice, Buena Vista's understanding of Alzheimer's disease, communication, and attentive care have been especially meaningful to our family. Their knowledge of Alzheimer's disease and dementia helps us feel confident that they understand my sister's needs. My nephew and I are her only immediate family, and their support has helped us feel less alone. They care for my sister while also supporting us through one of the most difficult experiences of our lives. Thank you to everyone at Buena Vista Hospice, especially Laura, Tina, Deneisha, and Jodi, for your continued care and compassion. Having people, we can trust and rely on has made this journey easier. Based on our experience, we wholeheartedly recommend Buena Vista Hospice to families seeking compassionate, dependable care for a loved one.

I'm writing this review after the passing of my parent, who was a patient of Buena Vista…read more Throughout my family's experience with Buena Vista Home Health, we experienced glaring failures that I feel responsible to warn other families and patients about. The care that my parent received (and didn't receive) fell short of the prompt, coordinated, and compassionate standard that Buena Vista claims. Here are the issues that deeply upset my family: 1. ***Schedule changes and communication failures*** My parent was admitted to hospice with terminal cancer on a Thursday. We needed help with medications, at-home care, and so much more guidance. Our hospice nurse Deneshia rescheduled her initial visit TWICE so that my parent wasn't seen until Monday. For a patient at the end of life, every delayed visit is time that cannot be recovered. Repeated rescheduling of an initial hospice assessment is unacceptable and reflects a breakdown in staffing, prioritization, or accountability. When Deneshia came to deliver medical supplies, she framed the visit as if she were "doing us a favor," noting that she was "only supposed to come once a week." In reality, that visit was to deliver supplies that we should have received at admission. Presenting the correction of Buena Vista's own delay as a favor to our family was inappropriate and added to our sense that my parent's care was not being prioritized. 2. ***Medication delays and errors*** Prescribed medications were delayed or entered incorrectly, and critically, my parent's Ativan was not delivered until the night before they passed. For a hospice patient, timely access to comfort medications is not a convenience; it is the core of the service provided by hospice. Buena Vista Home Health was not proactive in coordinating with my parent's physicians and pharmacy to ensure medications were in the home where they were needed. This delay caused avoidable distress at the most vulnerable point in my parent's life, and it should have never happened under hospice supervision. 3. ***Missing standard supplies at admission*** When the admitting nurse Brian completed the assessment visit, he noted that the initial care bag contained only bare materials. Standard supplies that should have been provided at the outset but were missing until the following week included: -Shampoo and body wash -Cleaning supplies -Foam dressings -Calazime -Urinals My family and I got so frustrated waiting for these supplies that we ordered them ourselves online. The absence of foam dressings and Calazime was especially concerning given the risk of pressure injuries in a bed-bound patient. These are baseline items that a well-run hospice program should have delivered on day one, not days into service. 4. ***Shifting clinical responsibilities to my family*** Our hospice nurse Deneshia shifted responsibility onto me, rather than taking it on herself. The only time she ever physically touched my parent was during her introduction and to take vitals. She never demonstrated how to perform any aspect of my parent's care. Deneshia repeatedly referred to our family as the "primary nurses" and to herself as "secondary." I find this framing troubling. If the family is expected to serve as the primary caregivers, then the hospice nurse's role in supporting, teaching, and demonstrating care becomes even more essential--not less. I happen to be a nurse, but the standard of hospice care cannot depend on whether a family has a trained healthcare worker in it. Had I not been present, I am left to wonder what care my parent would have actually received. I asked Deneshia to provide a list of my parent's medications and how specifically to administer them. I never received a medication list or instructions. I am shocked that Deneshia tried to explain the mechanism of COPD to me when my parent did not have COPD. Any education that a hospice nurse provides should be specific and relevant to the patient in front of them, not generic information that does not apply to their patient's care. Between this, the lack of hands-on care, and the absence of any real teaching, I'm left questioning what purpose the hospice nurse served at all. 5. ***Responsiveness at the time my parent's passing*** On the morning of my parent's passing, I found my parent pulseless and not breathing. My family called Deneshia three times without any answer. When Deneshia finally returned the call, her tone conveyed that our calls were an inconvenience to her. Her tone only shifted when we informed her that my parent had passed. After I informed Buena Vista of these failures, their response was to offer their apologies and to let my family know that they would incorporate our grievances into their clinical education. I share these experiences because I don't want another family to endure what mine did.

Great staff! We do entertainment here quarterly. The residents seem very happy and the staff is…read moresuper accommodating.

I did not use this facility for my dad, but I went on a tour and met with a manager who was very…read moreeasy going, pleasant and professional. The facility was very clean and well kept. There was a positive vibe and good communication. Because I did not use the facility they very easily returned my deposit.

The caregivers are absolutely wonderful and work together as a team! We cook, clean, conversation,…read morepuzzles, bathe, reminders to take medication, and so much more. We go beyond our job scope and give the best care for each and everyone of our clients! Safety and dignity is a fundamental part of our daily lives.

We are extremely pleased with the caregivers and the company however .... Austin is unprofessional…read moreand rude and condescending He should not be "the manager" I will only speak with Tonie if I have a special request etc She goes above and beyond I give the caregivers and Tonie 5 stars... Austin 0 stars !

Love this place!! From the front desk to all the Therapists, all greet me with a smile, know my…read morename, and they push me hard enough to get results. Not so hard that I ache afterwards - JUST RIGHT1! I'm moving forward in my rehab from a stroke, and they are helping me with the results I need. I strongly recommend this Organization - I work with the Ventura (Loma Vista) location.

We saw Marc for the first time yesterday, I cannot say enough wonderful things about him. He was…read morekind and caring, friendly, and ready to get to work! None of this initial paperwork, "see you next time" nonsense. Marc dedicated every ounce of his attention to Kyle, pushed Kyle (in a good way) to work hard and to challenge himself in therapy. Marc was intuitive, creative, and continuously found opportunity to maximize the value of our session. If we could see him every day, we would. Looking forward to our next appointment and to working with Marc as long as we need him! ‍

I have been working with this wound center and staff for a handful of years now. They really are…read moreone of the best wound care centers around. From service and friendliness to expertise and care. I always judge these centers by if I would take my own mother here. And that answer is yes. Highly recommend!

I have been a patient here for many years unfortunately. But fortunately the staff here is a very…read morekind and caring group of individuals. It's a very busy office. But, don't worry, they take the time with you that you'll need to make you feel comfortable, safe and address all of your concerns. Nikia, is the receptionist and she will always greet you by your name. Carley, is a very knowledgeable nurse and also the office manager, and she is awesome, experienced and wears many hats, but she's a RN and ready to serve. Both have been here the duration of time I've been their patient, and they both care very much about every patient as they go above and beyond to help assist you. Wound patients are very sensitive patients, our wounds can be very difficult and or serious in nature. My doctor, Dr Dexter is wonderful. He treats me as he'd like to be treated, with respect and compassion. He's one of my life hero's! He is knowledgeable and has a wide depth of experience in this specialty field of medicine. There are also several female doctors at this wound center if a female doctor is what you'd prefer. If you've been referred here please do not hesitate or fret about it, you'll always be greeted with a smile. Your healing, trust and comfort will always be their number one priority.