Connie was very helpful and had great contacts in the community. She worked quickly to help find a…read morehome for my dad.

Placing a loved one in a memory facility is such a difficult, emotional experience. Connie DeLaRosa…read morehas been working with me and she is kind, concerned, professional and knowledgeable. She listens to your concerns and her input brings the family peace of mind. Feel so blessed that Connie and I were able to connect. Victoria

We recently contracted with Access TLC to provide home health care service for our Mom. We are…read morevery pleased with the care she is receiving. We originally reached out to Nurse Mary based on a recommendation from our local church. Ms. Jude came to our home and provided all of the inforamtion and answered our questions, completely. Ms. Falcon is our primary care giver and we could not be more pleased with her. She is professional, caring and loving towards our Mom. I have complete faith and trust in this lady, and she always provides with an updated care report and how everything is going. If you are looking for home health care needs or hospice services, please reach out to Access TLC and have a conversatioon with their team. again, I highly recommend the service of Ms. Jade and Ms. Falcon. Wishing you and your family all the best on your recovery journey forward.

As an organization that services the healthcare needs of special populations this company falls…read moreshort of reasonable expectations. A brief exchange with front office personnel makes obvious marked deficits in the areas of reliability, communication, professional conduct, emotional regulation and follow-through. If this is any indicator of company culture and overall professionalism company-wide, I would encourage those not limited by service area restrictions to strongly consider an alternate agency, one capable of meeting the sensitive needs of those they service, and whose customer service interactions better reflect the company's mission and values. For those subjected to the monopoly Access TLC has on the Ventura county service area, I cannot stress enough that you will likely be better served by avoiding any case-handling by office assistant, Gabriela P. This individual is tasked with the critical role of proofing and submitting paperwork (on your behalf) to state-level agencies. Several business days after initiating contact and verbally confirming receipt of documents and stating they would be submitted I received confusing telephone call in which she claimed no independent recollection of our conversation and reported an issue with the paperwork (which she had cleared days prior). This resulted in further authorization delays because the documents had not even been submitted. When confronted with an account of prior communication she simply blamed the situation on her having to "manage hundreds of client forms" (as is her job). Rather than apologizing or admitting fault Gabriela became argumentative and tried to take corrective action to swiftly cover her mistake. When pressed multiple times for an alternate resolution she interrupted repeatedly, mid-sentence, and in a bizarre act of gaslighting, accused me of actually yelling at her. After asking for her supervisor I received the same maltreatment from "leadership" who was again dismissive of the confusion and mistake they created. It was an unfortunate and frustrating encounter. The ordfeal was nothing short of a messy disaster. I disagree with AccessTLC's policy of delegating high priority tasks to an office assistant, rather than a case manager. For reasons mentioned, a more senior person should be appointed to serve in this role. Please be sure to request written or email confirmation from this organization on every aciton they claimed to have taken. A paper trail is necessary. When possible, contact any involved third parties to ensure a task has actually been completed irrespective of any claims made by AccessTLC. Do not trust, only verify. You cannot fully trust an organization that employs individuals who operate in this way. Beware of the "Gabriela's" of the world who seem to exist only to makes the lives other others more challenging

Kind, caring and experienced. Very responsive. They were so instrumental in supporting my mom and…read moreI. Thank you so much Buena Vista!

During the pandemic, my mom was diagnosed with Alzheimer's. It progressed quickly, and I was left…read moreto care for her on my own after my dad died from cancer in 2022. Buena Vista was recommended by her geriatric doctor at Kaiser, who told me that their care was better than that provided by her own employer. I took her word for it and scheduled my appointment with them. She was accepted quickly, and from February 2024 through September 2025, she was in their care, providing several visits to my home per week. There were some bumps in the road, which accounts for four stars instead of five (mainly due to under- or constantly revolving staffing and an original social worker who should be in an academic line of work, rather than a public-facing one), but overall, it was a positive experience and I would recommend BVH to anyone in need of such care for their loved one(s). I would have been doomed without the medications and supplies provided by BVH. Having to navigate her care by myself was more difficult than I can put into words-- you never imagine having to wipe down walls that have been finger-painted by the feces of a 70-year-old, or carrying the dead weight of a 120-pound woman from a bathroom to a chair because she's forgotten how to use her legs. Her social worker (Marci) stayed with me on the phone while I vented and cried, and offered warm words of kindness. The volunteer coordinator (Kellie) gave me friendship when my world had dwindled down to nothing but centring around my mom and her constant supervision. My second volunteer, Jacky, was amazing. We formed a friendship and still text each other weekly. Unfortunately, because my mom remained on hospice for more than the typical length of time (3 months), due to her condition, she cycled through a handful of nurses, but we ended up with the nurse we liked the most, after she came back from maternity leave. Karen is one of the sweetest people I have ever met in my life, and she always showed what felt like genuine care and concern for my mom, as well as myself. Estephany was a godsend. I feel that the most underappreciated "angels" of hospice are without a doubt the bathing assistants. They have to put up with tantrums, screaming, crying, and general awkwardness of showering and dressing injured and elderly people who are scared, confused, and sometimes violent. She felt like a friend to me in the time she was with us, and I looked forward to her visits. She was so good with my mom. I'm starting to cry as I type this because she had to endure the same weird ramblings and repeated questions three times a week, every week for over a year, and always did so with a smile. She treated my mom like a human being, with love and respect. That is probably my biggest takeaway from my experience with Buena Vista-- they allowed my mom, who suffered through this tragic disease, to spend the last leg of her life with DIGNITY, which is in short supply for the addled and elderly, trapped in their failing bodies and minds that betray them. Thank you to everyone at BVH who helped us during this dark time. Your generosity will never be forgotten.

We have really come to appreciate the wonderful people that they have working here. The people are…read morealways ready to help, very kind, and proactive. We are especially grateful for the social directors, Jennifer and Gabby (and Miguel), who really go out of their way to look out for the residents and make their lives easier.

Oakmont is a very clean and quality residence. The caregivers are helpful and caring, the business…read morestaff are accommodating and understanding. Gabby in activities is very helpful and goes out of her way to assist the residents and explain the process. The nursing staff are close by and on top of what is happening with residents. Food is good with a variety of different cultural foods. Different levels of care are also available based on evaluation. Overall a great place for full time or part time status to meet your personal needs.

We have used Help Unlimited since 2014 to support our mom with daily assistance and companionship…read more The company has gone well beyond our expectations. Kelly is our wonderful staff contact at the Help Unlimited Ventura office. Our primary caregivers are Josephine, Mercedes, and Molly whom we have had for years and whom we trust completely with our Mom's care. They have become like family. They, together with additional supporting caregivers, have always been there for us each day and also whenever Mom has had a medical issue or needed 24 hour care. The Help Unlimited staff is readily accessible, and communication and coordination are outstanding. The caregivers' detailed automated notes to us about Mom's day are an invaluable feature of this company. We highly recommend Help Unlimited!

Care giver Molly has been helping my mother for over a year. She is compassionate, caring,…read moreefficient, industrious and knowledgeable. My mother gets outstanding care from Molly. The write up at the end of the visit is concise and complete. Molly takes initiative and is very effective at meeting my mother's care needs.

THIEVES! Dont trust them. No doctor on site -- No detox…read moremedication's. False advertising. I have more to say. To be continued. Jake also forced me to sign some of my paperwork that I was not ready to sign or agree with -- And was incomplete and cut me off when I was filling out the patient survey And threatened to destroy my Keppra, which is an anti-seizure medication and my other medication's that are non-narcotics if I didn't just sign the questionnaire to JAKES liking. I am not done. There's way more to come. Oh, and if you want specifics direct message me

The staff at Kokua Wellness is second to none. Their experience in regard to recovery is…read moreexceptional. From the Doctors, therapists, meeting coordinators, their unified commitment and objective is on providing the highest level of care. Make no mistake about it. Addiction kills. They understand this and have programmed their entire program around this. You will not be disappointed.

Beautiful facility and Nikki is so caring compassionate. Her husband and all the staff do an…read moreamazing job!

If anyone is looking for a top notch senior assisted living facility, I may present you with…read moreMountain Vista Manor in Ojai, This is the only assisted living facility in Ventura County that passed with flying colors when it came to state inspections with ZERO marks. The staff is like family and makes the residents feel like family and friends. The administrators Nickie Perez and Louise Avendano (my momma) run a top place where I will occasionally volunteer around the facility doing activities such as pet therapy with a fluffy white rabbit as well with the Ventura County Humane Society. Another thing is that facility has a ton of military veterans, since they hold a special space in the heart because my momma and Nickie are also military veterans.

My father was at Glenwood SNF for 100 days. I truly cannot be more grateful for the care and…read moreattention my dad received while he was there in February 2026. He has progressed dementia along with his other medical conditions. The dementia added a whole other level of care that the CNAs handled with care and dignity. I truly wish he could have stayed there. The place felt very communal family oriented. I do recommend this location. The staff, CNAs, physician and nurses care about the patients and treat them with dignity and kindness. Thank you for everything you did for my dad.

I called to get information about the facility. They told me to speak to Rachel but Rachel was…read morenever available. She is not in she left for the day call back an hour etc etc Left voicemail, left messages, she never reached out to me. Finally someone gave her email address. She finally responded to me "oh we don't take your level of care. " Definitely not the kind of response who care as the facility says on their website . Very disappointed