One of their drivers was pulled across 2 lanes of traffic trying to make a left turn onto Ogden in Lisle. The car in front of me and I continued to a stop at the red light. there was no one behind me. When the tow truck made the left behind me, he swung around and said I should have let him go! Won't use this service ever. How rude and he shouldn't have blocked the other 2 lanes. read more

Prompt, knowledgeable about my car, a Porsche with non-standard location and access to battery (dead battery), and reasonable charge for jump start. read more

Pro Towing arrived super fast in a clean flatbed. The driver Frank was very professional, kind and was knowledgeable. You guys rock. Thanks again read more

Pro Towing - Towing Near Me - Highland Park, Illinois

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My Friend PFT had his car towed to this place. They were suppose to work on it and give him a quote on it. He has never heard back and it's been well over a week. They won't even return his calls. PFT is a great guy as well, he has donated money to the NAACP and even has a 4 year old imaginary child named Chris. read more

If there is a way to give no stars I would. Absolutely horrible experience. Legally parked car got towed illegally, right before state imposed "Shelter and Stay" order. Driver who would not give us his name and was rude and cursing at us, would give us run about to try to get a car back, as we desperately needed the car for work during the state shot down. Towing probably trying to keep the car during the shot down to keep raking up the storage fee. Long story short, after few hours of nightmare of trying to get to impound lot and getting the car back, that was basically not towed, but stolen (!) the driver offered to meet us at the gas station (!!!) and give us car for cash. Came with our car-still on the flatbed (obviously car was never put even into any legal storage lot) and for $250, charging us also the storage fee (!!!) released the car to us (car also incurred body damage during the tow). Scam. Scam. Scam. Car got towed for no reason for tow! Car was parked legally, with property owner permission, not imposing any inconvenience or danger to traffic or safety. Tow made recovering car difficult by not picking up the phone, stalling for time! Charged storage fee (car was only in tow possession for only 6 hours and only due to the fact he was giving us run around and was still on his flatbed)! Released the car not at the place of business, but a gas station!!! Will pursue legal action. Horrible experience. read more

Worst experience ever!!!!! The owner is rude, verbally abusive and a total asshole. Be advised anything of value left in your vehicle will mot be there after they get thru with it. read more

The company was responsive and came quickly. But tow companies in the area I used previously would have towed my car for $125 - $40 less and although I notified Pro-Towing about this they still charged me $165. While I chose to go with the dealer's recommendation and did not ask about price up front, most companies would have honored a competitor's price. read more

The guys at Pro Towing saved the day! Really, went above & beyond to make sure my son & I were safe. I highly recommend them & will use them in the future. read more

HORRIBLE HORRIBLE EXPERIENCE!!!! STAY AWAY!!!! I am a registered nurse on a covid unit at a local hospital. My car got towed at my apartment building because I forgot to park it underground. The next morning, I could not find my car when I was supposed to go for a shift at the hospital. I called the towing company explaining the situation. The owner was extremely rude and said this is not his problem and my car is somewhere is Lake Bluff. A friend picked me up to the hospital. when I called back to get my car, he said he doesn't know the address but will let me know in a few minutes. My supervisor called the man and he said: I am doing a favor to your nurse. I am not supposed to give her car back, it is Sunday so she will wait. A doctor from the hospital took me to lake bluff, IL and we were waiting for his call. he called and give me the address, asking for $295 cash, same amount as the person I called in the morning. when I met the tow person name Johnny, he gave me a receipt for $305. I said, you told me $295. He said no, I misunderstood him and I also misunderstood the morning guy. I only had $300 cash on me. he said he will not release my car unless I get the additional $5. I was so ashamed to go to my doctor who was nice enough to drive me and ask for $5. I gave it to him, and told me how unfair it is to try to rip off a nurse during the pandemic. He said that he is doing a favor and not supposed to give me the car on a Sunday because the office is closed, and pretty much doesn't give a shit. there is no office or any address listed for the towing company. On top of that, it says that they are open 24/7. I am so shocked, how during such a pandemic, me, risking my life to save others, had to be treated in such disrespectful way. If you encounter this problem, I will give you the address of the lot- No one is there and he just want to make sure he is there when you pick up your car. SHAME, SHAME SHAME. Karma will be his friend one day, and I will have to pleasure to intubate him read more

This was by far the best towing service I have ever had, My Porsche broke down on highway 53 during a rainstorm today with a total of 3 passengers. We were told by Porsche that the driver could only accommodate one passenger. You can imagine, it would be difficult to call a Taxi to pick you up on the expressway and then have to wait in the rain. When our driver arrived, he was exceptionally polite, concerned about our safety and went out of his way to make sure we made it home dry. Porsche was about to leave us stranded on the side of the road waiting for transportation but Pro Towing brought us safely to our home. He was courteous and understanding. I would highly recommend them to anyone. Thank you. read more

Our car broke down two miles from Pro Towing on Christmas Eve, and we found their number by searching our nav system. We were surprised that on the phone we were not asked for any information (names, contact info, etc.) besides our car color and location, yet we were grateful to be off the side of the highway when the tow truck arrived 40 minutes later. The driver was extremely friendly and helpful, but we were told he could only tow us to the Pro Towing location, not to any repair place or location of our choice, as per his boss's orders. We were told we could pay then or when we picked up the car, and that it was a flat fee of $85 for towing plus mileage, and we would probably incur storage fees over the holiday. The driver was even nice enough to drive us in his personal vehicle to the nearest train station so we could get back home. We were not asked to sign anything and weren't given any paperwork, which we didn't realize was against the law. Fast forward two days, when we called Frank, the owner, who was gruff and rude and told us several times he was very busy and didn't have time to talk to us on the phone. We had to call back several times. We were given a completely different quote, $125 for the local tow (including a $35 "after hours fee" when we called the 24-hour service at 5:15pm). He said it would cost us $55 for a day of storage as well as another $180 to tow the car 25 miles to our auto repair place. I had my brother call to inquire about rates for the local tow, and he was quoted $50. I asked Frank about this on the phone, and he told me that he knew my brother was a "shopper" and "I knew he was lying, so why wouldn't I lie to him?" I got Frank to agree to charging us $85 for the tow, and he told me he would only accept cash, no credit card (which is a lie, because the truck driver offered to take a credit card payment the night of the tow). I told Frank I would not pay for storage since we were given no option to take the car elsewhere, and he literally told me he would "crush my car" if I didn't pay. We spoke to another local towing company (Eli at A-American Towing - a great guy!) to come pick the car up and bring it to the repair shop, but after hearing what we had been through with Pro Towing, Eli recommended we leave the car over the weekend and call the Illinois Commerce Commission Police on this guy Monday because he was breaking many laws with his business practices. So we're waiting over the weekend, and hope to get our car released from this jerk. I called him to let him know we would leave the car there because we were reporting him, and Frank replied, "I don't care who you get on your side, just know I'm going to charge you $50 storage per day that your car is here... click." read more

One of the worst experiences I've had to deal with when needing a car towed. I would think that you could call any other company and surpass this company. read more

HELP WANTED: TOW TRUCK DRIVER FOR PRO TOWING MUST HAVE IQ UNDER 10- THE LOWER THE BETTER What a disaster. Tow truck was ordered through Farmer's Insurance: 800-RoadTow. Waited 75 minutes for truck and driver didn't like my "attitude" and left. Spoke with driver several times and he kept saying he was only 10 minutes away. read more

My husband and I were out on our motorcycle in Lake Geneva when we had a flat. I called Pro Towing and they were out in about 45 minutes. The driver was polite and professional and the truck was clean. He was able to haul us and the bike back and we were able to pay with a credit card right on the spot. I highly recommend this towing company. read more

They towed my car after an accident and when I call Mike, who was very rude on the phone, he was giving me a hard time to get my car released to my body shop. He told me one price but when I went to pick up my car, same day, they literally charged me double what i was told. Please do yourself a favor, DO NOT DEAL WITH PRO TOWING, they should have to change their name cause nothing they do is PRO. read more

This business does not deserve any stars. They recently towed my car from an apartment complex in highwood, il. The sigh on the towing zone notice listed pro towing at 3250 Skokie highway. That is not where they are located they are located at 3030 Skokie highway. I was told they moved several months ago. VERY UNPROFESSIONAL SERVICE read more

I needed my car towed from my garage to Northbrook Toyota. Northbrook gave me a number to call for the tow. I called and spoke to a man who never gave his name. He took my address and phone and I explained car was in the garage and I was there to let tow driver in. This was at 9;26am. He said it would be an hour to an hour and a half. At 11:26 I get a call from the driver saying he was 6 min away. I said fine I was by the car now in the garage. He just hung up on me. At 11:37 same guy calls back asking for the color of the car. I explained again that the car was in the garage, driver said he was there at garage. Odd because I was standing in alley with my garage door open and there was no tow truck. Turns out guy was somewhere else and asked for my address again then abruptly hangs up. Tow truck shows up 5 minutes later. I said he could pull my car out of garage to make it easier to put on flatbed. He refused and instructed me to pull it out. Ok. I pull my car into alley and guy lowers flatbed and tells me to pull it onto ramp. I say I'm not comfortable, I don't like heights. He keeps saying come on, its ok, pull to the left, etc. The ramp is at a steep angle going up and he keeps saying come on, come further up, more to the left. Mind you I'm not sure what the problem is with my car but it's been shuddering and not accelerating and it may not be safe going up a steep ramp. Guy gets a cable hooked, tells me to shut it off and come down. Really!!! I've got to climb out and somehow jump down and car is right on edge of the flatbed. Then guy tells me it's 185.00 for a 15 mile tow. I paid with a credit card and guy has the nerve to ask me for a tip!!!! WTF. I did the work. I refused. He abruptly pulls away. I got no receipt or explanation of the higher charge, nothing. When I went in to Northbrook Toyota I related my experience with Pro Tow company and showed them the video from my security cameras of this guy telling to to load my own car on the flatbed, and the higher price and no receipt. Northbrook was upset and after managers viewing video stated they were sorry and would no longer do business with Pro Towing. Don't bother with this company. They way they do business makes me believe they don't want to do business. Theres plenty of places out there that don't need to treat customers like shit. read more

I used Frank today to move a much prized classic car from a difficult garage location and was a little nervous on the tow having had a bad experience a few months prior with a different vendor. Frank did a great job, clearly takes pride in his operation and is evidently very diligent in loading and unloading vehicles. I have no hesitation in recommending him for towing high value vehicles and will be using him again in the future. read more

Very grateful for Pro Towing's quick and friendly service after a flat tire on Route 41. While my insurance set up a repair for over an hour and a half later, Pro Towing came out within 10 minutes to assist and was happily on my way within 20 more minutes. Repairman and manager were both helpful and kind. read more

Oh my gosh, I had the worst experience ever. They were incredibly rude from the first moment I talked to them. On the phone, I specifically asked for a reason why we were towed since there wasn't even a tow sign where we parked. Instead of a nice way to put it, I got an "..UH, because you're not allowed to park there?" ....alright, sorry captain obvious. But we have a business, and there's no sign at all where we parked in front of our salon. They used the excuse "Oh well there's one at the Citgo." OKAY!? That has nothing to do with us. Oh and how are you going to charge me extra if you have to send someone down to get our car a second time? We went to the police department to get things straightened out because there are absolutely NO tow signs in the plaza. I then called them to tell him we were going back because we had no choice to pay it, and he gave me attitude saying that he was going to charge us extra if he has to send another person down. UM excuse me? On top of that, they were harassing both me and my mom. I pray to the lord that I never have to deal with them again. If only there was an option to rate it 0 stars.. read more

Rude would be an improvement for the Frank or Rick guy with the green Tahoe. Way overpriced!!! NEVER AGAIN!!!

DO NOT USE! Called them for a tow, they required an immediate payment by credit card on the phone, and they never towed the car. Called them many times to get a credit back, and they never gave me the credit. They are crooks, and very rude! read more