Walked in at 10 AM on a Friday morning in February and they were able to take me right away. I was…read moreawkward at first because I wasn't sure where to walk in or wait, but they let me hang out in the garage with them. Pedro did my oil change and let me ask a ton of questions about the process. I'd never seen an oil change live before so I was fascinated. He was so patient with me, explained everything, checked my tire pressure, filled up my antifreeze, showed me where the power steering stuff went, and made sure that my "check oil" light was indeed off before asking for the standard $25. These guys are no frills, get in and get done kind of workers. This was my second time here and I will remain a loyal customer for as long as I'm working in this area!

This auto shop is right beside the Mobil on Waukegan Road. It is kinda small and rundown, not a…read morepretty sight. But pass over this auto shop at your own expense, if you are willing to pay premium price to make you feel better with better aesthetics and maybe a comfy lounge with a cup of complimentary coffee. But you do realize you have to pay for those extras right? Ya, I did, $45 for oil change! Here at Shin's Accu Auto, oil change, check brakes, and tyre pressure in 30 minutes for $25! This is the second time I have come here after a friend recommended them for their great price and quality work! The Korean boss doesn't talk much, but he knows his stuff and is very quick in his work. His staff is more talkative and is really friendly and helpful. I had a few questions regarding my car and he gave me great advice and always trying to help me save a few more dollars!

TLDR: Trustworthy, Laid-back, diligent, cost effective…read more Recommended by a women who was frustrated by being taken advantage of by OTHER repair shops. They are great at explaining the difference between 'this is a problem-don't drive' vs 'this is a problem, fix in next 15k miles'. I thought I had a bearing issue. They looked at it and said it was a tire issue that really did need prompt replacement. They could not fix it that day (too late to get new tires). So they recommended another shop nearby. Another time, they declared an issue was beyond their ability and suggested the dealer. Much preferred than spending for half a job before they got stuck and cost me a bunch. They seem to handle everyone's car expertise level very well based on overhearing them work with other customers.

They did an excellent job at a great price. They're honest about letting you know which parts need…read moreto be replaced right away and which can wait until later.

My daughter's A/C was blowing hot air. Brought the car into other mechanics that told me it was the…read moreclutch or stuck valve. Brought the car into Billy's and even though he was busy , he diagnosed the problem and rectified it in 2 hours . Honest, professional, and trustworthy guy. Price was more than fair...

If honest, fair, friendly, affordable and small town/small shop vibe is your jam, then take your…read morevehicle to Billy's. They have a cute little shop on the corner in the heart of Highwood within walking distance to so many wonderful businesses if you need to kill time. When you walk into Billy's, it's like you have entered their laboratory, everything they are working on is pretty much within eyeshot of the lobby. Billy's is keeping it old school. There is no fancy computer system, no appointment texts, no data capturing, just you having a conversation with Billy about your need. Billy will provide you a cost estimate on the spot and a ballpark on turn time, he scribbles your name and number down on a pad of paper, takes your car keys and that's it. You will NEVER receive a text from Billy, or an email, nor be required to use an app. You WILL receive a phone call and/or voicemail. I have had big jobs and small jobs done here and neither have disappointed. I literally came in after work with a small job sight unseen at 2pm in the afternoon and Billy turned me around in under an hour. You cannot ask for much more than that. So glad to have Billy's as a local resource and happy to patronize.

Fantastic service and even better prices. This is my new favorite garage on the north shore.read more

I do recommend this shop for repairs. They are fair, honest and trustworthy. I will certainly be…read moreback!

These guys are wonderful. Straight shooters. They've saved me over a $1,000 by being truthful to…read moreme over the dealership and other guys! I will never take my car anywhere else in the future!

The most OG place of all time! We need to bring back smiths and take over hectors bc I am gonna…read morecrash out ahh

If you need an honest, good, trustworthy, CARING mechanic, you need to go to Heart! Every trip…read morethey've been honest (one time they said they can't do something specific to my car- busted steering column- and unfortunately I needed to go to the dealer.) So they're not looking to take your money; they want you to get the work done right! I've seen them handle difficult customers with calmness and respect. But their values are so humane too, which goes above and beyond any mechanic, much less any vendor. They hire special needs adults and do on the job training with patience, repetitiveness, and care. They are LGBTQ+ friendly and safe. I hope the best for this company and its employees, I hope the values never change. Good honest work with good honest people. A company that lives by their name: "Heart."

Very disappointed…read more.... When this auto shop first opened in Northbrook years ago, I was very excited because I thought "yay...I don't have to take my car to my dealership anymore" since I felt I was always overcharged for their parts and services". Heart was a little bit cheaper than my dealership so I was happy to give them my business. The front desk people were always friendly over the phone and in person and they were never pushy. My issue with them is regarding their honesty. I urgently needed a new car battery 3 years ago (2023). I called them on a Friday afternoon to check if they had a car battery for my particular make/model/year in stock. I was told they had it in stock and to bring in my car first thing Saturday morning. I was able to drive my car to their shop the next morning and the store manager at the time made sure that I got a new battery right then and there. He even called me the next day to make sure my battery was working fine. WOW! I was truly amazed by this high level of customer service. I've never had anyone from my dealership call me to check in. So over the next few years, I kept going to Heart for other services and was a very satisfied customer until today (Sept 2026). We needed to replace our car battery today since it was leaking and my husband decided to replace it himself. We went to Costco to purchase the new battery and bring in the old battery (for disposal) and what did we notice today? Heart installed the WRONG size car battery in my car 3 years ago!!!!!!! The Costco employee at the tire center was like "Is this the car battery that was in your car?" due to the obvious size difference between the battery we were going to buy at Costco and the one installed at Heart! Seriously? Not sure if the wrong size affected my car since it was jiggling under the hood all this time! Yes, my car drove fine with the wrong size battery all this time, but they installed the wrong size! The casing for the battery was TOO SMALL!!! They probably don't expect most customers to go under their hood and inspect or change the battery themselves so they probably didn't think we would notice the size difference! VERY DISAPPOINTED! They could have mentioned to me that the car battery they installed was a little bit smaller in size but not to worry since it wouldn't affect my car. A heads up about this would've been nice. But nope....no mention at all! They lost our business. We will never go to them again for any service!

I can't say enough good things about Whips Automotive in Wheeling, IL -- and especially Sam, Tommy,…read moreand Lefty. These guys are the absolute best. I've been coming to them for over 10 years, and even after moving out of state to Nashville, I still trust them with my cars. Recently, I bought a used car in Illinois and made a point to bring it to Whips for a check-up. True to form, they treated me like family -- just like they always have. They looked out for me, gave me honest feedback, and made the whole process easy and stress-free. It's rare to find people this helpful, knowledgeable, and genuinely kind in the auto business. If you're anywhere near Wheeling and need a mechanic you can truly trust, this is the place. I'd give them 10 stars if I could.

I brought in my Mini Cooper whose oil pan cover I had ripped off on a parking block. I don't know…read morethe name of the gentleman who fixed it immediately and told me to tell my mechanic in Chicago I needed several other things done. He wouldn't accept any payment -- I am so grateful, and if I find myself in Wheeling again, I"ll stop in to tell him personally!

Some people have fancy vintage foreign cars...we just have old beat up foreign cars. But we still…read moretrust Golz with all our repairs. Jeff, Glen and Mike are fantastic to work with. As a female car owner, I cannot stand it when auto repair shops, auto dealerships, etc. treat me as a second class citizen. But this doesn't happen at Golz - I'm treated with respect and every potential repair is carefully explained with the cost/benefit of doing the repair. They even handle auto body repair in addition to mechanical repair and restoration.

I have had a previous good experience with Golz, however, this summer my car repair went terribly…read moresour. My car overheated and wouldn't start, had it towed on June 15. I filled out the form with financial limit of $1000, left key and form in the overnight mailbox repair authorization. Said the car was ready Friday, I came to P/U Monday, car wasn't ready. Told to come back Tuesday, Tuesday waited 3 hours. The bill was $3843.70. I drove the car 68.2 miles and it overheated on June 30. When I called Jeff to have it towed in again he said we would 'work it out' the tow. He told me they needed at least two weeks before working on it. Since this was a 're-do' of previous repair, I believe the better business practice would be to schedule my job ahead of others. The second tow and repair involved hoses (which weren't needed the first repair), and a second anti freeze fill, and a thermostat housing etc.... again, which would not have been necessary had the first repair fully and properly fixed the overheating issue. I asked Jeff to have all the replaced parts saved. On July 29, I picked up the car (30 days in service the second time) asked for the parts and Jeff said Frank, the mechanic couldn't find the parts. This bill 527.17 and again no parts returned. No car for a total of 38 days. Jeff response "I don't break them, I fix them" - and "I won't be working on this car again" - and "I'm not paying for the tow".