Great company great owner great experience! Took care of my roof as if it was their own!!!!!!!!!…read moreHighly reccomend

Very disappointed in the overall outcome. Hired them to replace my roof in which they did a good…read morejob. My issue was the quality of the sheetrock and paint that was completed. They did not mask any of the trim, doors, and shelving. Which resulted a horrible outcome. They did not replace any of the doors and trim. Lastly the left a mess in my yard after they left. I do not recommend.

SERVPRO of Greater Broken Arrow was chosen by my apartment complex after we noticed water leaking…read morefrom a light fixture. The drywall was crumbling and the paint was discolored on the ceiling. The team was super considerate and easily fixed the small issue. Overall great experience.

At first I hesitated to post a review just because we didn't want to deal with this company…read moreanymore. But after what happened today I felt that people need to know about them. This past spring my husband had a leak at his office and we hired Servpro. He specifically told them that he has no time or desire to be his own contractor to restore his office, but Servpro assured him that everything will be taken care of by them and he has nothing to worry about. Servpro got paid for everything, including but not limited to packing and unpacking, disassembling, removing and demo... Some personal property was packed wrong or not packed at all, therefore some of the business and personal belongings got damaged beyond restoration, things that could of been reused were thrown out. Servpro refused to take care of it. Contractors brought their teenage kids to do the work and got paid as professionals, but the quality of work was obviously not professional. Damaged base boards were not replaced, there is trim paint on the new floor and they painted around an air freshener hanging on a nail, there is saw dust on nearly every surface. We emailed and called Servpro and contractors but most of the time nobody would respond or return our phone calls. It doesn't matter if it was Servpro company itself or the contractors that they hired. After more than three months later the office was finally usable but still looks unfinished, except the upgrades that my husband chose to have done by professionals. A few months go by and we are talking how we can make office look presentable and finished, we get a bill from Servpro for over $4500. Our deductible is $2000, therefore they legally cannot make you pay more then your deductible. My husband spends days trying to put everything on a spreadsheet, he also calls Servpro and ask to meet and go over everything. After several phone calls Servpro owner finally agrees to meet, he brings co-owner to the meeting. My husband is man of integrity and strictly by the book guy who follows rules, so he had everything ready for them, but they were not interested to go over his spreadsheet or look at the quality of work that had been done by their contractors. Now Servpro says that it wasn't their contractors, that my husband hired them himself, which is not true. All those people were interested in was to get their $4500, they told my husband that they would not leave the office until they get the money, even after he explained that he's only obligated to write them a check for $2000, which is his deductible, but they bullied him into writing a check and told my husband that if he doesn't agree with it he needs to get more money from his insurance company. After an extremely stressful eight months of dealing with these dishonest people my husband decided to write a very truthful review. A couple days goes by and he gets a phone call from the owner of Servpro telling him to take his review down right away, which of course my husband said he's not going to do, because every word in his review is truth. After that, the owner of the Servpro of Greater Broken Arrow threatened to write a negative review on my husband's business and call his company if he didn't take it down. My husband did take the review down because he was threatened just like he was bullied into writing a check for more money, but he did nothing wrong other than trusting Servpro. These people are dishonest, they will take advantage of you, take your money, overcharge you, not do the work right, bully you into paying them more money and threaten you if things don't go the way they want. My husbands stress level is through the roof and at this point I'm going to do everything I can to report this company and possibly share the story on the news. If you need help avoid this company. You shouldn't have to lose sleep when you hire a restoration company and certainly shouldn't be threatened by one. P.S. they call bulling and threatening an agreement in their reply.

After water damage in our home we contacted Precision and from start to finish they were a great…read morecompany to work with!

They were super helpful and responsive, we had some mold growth around our HVAC system in the…read morewinter and they were able to schedule us for a few warmer days so we wouldn't be without heat on very short notice. The affected areas were very neatly cleaned up and their workers were polite and knowledgeable. Can't recommend them enough!

Another roofing company I am getting an estimate from, haven't chose anyone yet, I got one more…read moreestimate to get later today. But Jake from Firehouse was very friendly, professional, answered all my questions and went over what Firehouse does. He was not pushy, which I appreciate. Firehouse was recommended by my realtor agent.

I asked Firehouse to come out and look at a roof of a house I was flipping and they told me it…read morelooked good but had about 5 years left (of course he never sent me a report) and now after we got the house under contract I find that 4 different roofers went out and all said it needs completely replaced and was in bad shape. Because of Firehouse I was unable to add the roof to my budget when rehabbing, so I spent my funds elsewhere and now I am taking a loss on the home and Firehouse won't meet the quote we received to replace it. They are a poor quality company by not standing by their word and definitely bad for business.

Last winter our house was severely damaged by fire and smoke. The next morning TULSA Fire and Water…read moreDamage Restoration responded promptly. It was a very long project due to extensive damage. We got new walls, floors, windows and beautiful bathrooms. Both interior and exterior of the house was painted. We got several compliments on our updated and modern house. Overall, I am pleased with their service, personnel, communication, and timely and thorough renovation process. I would recommend Paul and his crew for any repair or remodel job.

After a fire in my kitchen my insurance agent had me call **** at Tulsa Fire and Water Damage…read moreRestoration, he was so very helpful. **** came to the house that very day and contracted all the repairs. It is a stressful time and it was wonderful to have one person to contact. **** was always available to me and if he did not know the answer to my question he would find out and call me back. I would highly recommend this company. CS

Our plumber that came to address our leak recommended this company. I checked online and saw the 5…read morestar reviews and gave them a call. I would love to have received 5 star service and give them a great review but unfortunately it was a terrible experience. Biggest issue was poor communication, second poor planning and miscalculation of costs. The first guy said to expect the project to take about six weeks, that was on September 15. The project wasn't finished until January 13, much of that was their poor planning but some was due to communication issues with the insurance adjuster. They kept trying to get "us" more money, which none of the money comes to us only to them. So I think this is key to the poor service we received. I wish they would have told us up front they didn't want to do the project for what our insurance gave. One thing they made a big argument over was needing a trash dumpster, insisted they had to have it. Finally the adjuster gave them the amount for a small dumpster. They never had a dumpster on site. So the extra three weeks it took wasn't worth it to us at all. We provided details of products we wanted to Chelsea on 10/17. We knew that there could be a difference in the replacement value of our countertops and what we had picked out. They got the contract to us on 11/10 and did say there would be a separate contract for the backsplash since it wasn't covered in the insurance settlement but part of it actually was covered by insurance. Also they did not credit us for the amount insurance paid toward it until I caught it and pointed it out. They made no mention of additional costs of countertop and the contract showed the countertop included. Two weeks into the actual work, 11/25, they contacted us saying we would owe them an additional $5718 (34% of the total contract fee) for the difference in materials. This should have been disclosed at the time of the contract. In their calculations they failed to credit us everything the insurance had allowed. They also had referred us to ProSource for picking out materials and their price for the same materials was $1841 less than who they chose to buy it from which shows they were more interested in lining the pockets of their business buddies than getting the best deal for their "customer". Also they knew it would take a week to get the materials in and another week to fabricate yet they didn't order it until two weeks into the actual work causing more delay. The countertop going to the stove was made 5/16" too long. That might not sound like much but it pushed our stove over and made the back edge of the stove hit at where the outlet is. The plug is pretty thick so the stove wouldn't go back flush with the wall as it did before. When I sent this message to Chelsea she didn't respond sorry let me have them look into it and see what we can do. About an hour and a half later she called with Paul on speaker with her. They said they talked to the contractor and he said our previous countertop wasn't square and he kept getting different measurements every time he measured as if that's a legitimate reason for the measurement to be off. Showing again they don't care about us but protecting their business buddy. After our pushing, it took over two weeks for them to get an electrician out to move the outlet, not the best solution, it would have been much better to have had the countertop cut correctly. The other incident that shows their lack of consideration for their "customer" is the faucet. When they went to install it on 12/22, they had misplaced a lug nut and it's specific to the faucet and can't be bought at a regular hardware store. We were told it would be two weeks before they could get the part, thus delaying having a workable kitchen two more weeks. When we decided that wasn't acceptable and insisted that they pay to replace the whole faucet and get it installed before Christmas they said the contractor would be here on the 24th to install it. He didn't bring a new faucet but said that when we pushed them they chose to pay the extra shipping of the part to get it overnight. That should have been their first choice seeing they were already running behind the completion date not expecting us to wait two more weeks. Lastly they said at the beginning they would do a walk through and take photos after everything was finished. They never did.

Super Professional Honest, Fast Response Time!…read more I was very impressed with the RestoPro team. I had a leak in my roof which caused some water to drip through the ceiling of my dining room after a big storm in June 2023. I called RestoPros on probably the busiest day of the their year (tons of damage all over town). They texted me back immediately, letting me know they were on a job and that they would call me shortly. Lo and behold, 5 minutes later, they called and ended up coming over an hour later. Their tech was super knowledgable, and went into our attic crawl space to discover that the leak was small, and the damage was minimal. Paul, the owner gave us some recommendations and counted our meeting as their complementary consultation... So it was free of charge! They could have easily convinced me that they needed work, but instead, they took the honest route. I love these guys.

Let me start by saying I deal with a lot of vendors as a Commercial Property Manager, I have had…read moreto deal with various fires, floods, and tornados. The team at 1-800 Water Damage are second to none. During a recent fire, which lead to a flood when the sprinkler system went off; they swooped in and took care of everything! The itemized detail they put together helped so much in filing a claim with the insurance company. The constantly checked the walls to ensure there was no mold growing inside, the smell, which is impossible to get out, is so minimal most would never know there was damage at all. I would highly recommend.