I see the mixed reviews and I can say this: It's clearly an Asian massage place so comparing this place to a resort spa from vegas is just unrealistic. With that being said I can actually start my review.. It's clean.. Really clean.. I've been to many spas and this one is actually clean. The credentials of the staff are in plain sight and even though it is a bit small it was nice and not cluttered. The staff was nice given the slight language barrier but I think the receptionist speaks perfect English and served as a translator of some sort. I went to see Annie, their on-site waxing/facials specialist. I went for permanent make-up for my eye brows and I cannot be more please. She was informative and took her time to really perfect her art. IT DIDN'T HURT AT ALL!! Which is quite surprising for permanent make-up. I'm not going anywhere else! I'll come back for a foot massage to explore the menu but so far they've got me hooked. Four stars for now until I become a true believer. read more

It's been a while since I've been since Covid etc, but is still remember the massage. It was great! Very fair price foe the quality. Can't wait to go back! read more

Went here yesterday 4/7/18 for the first time. It was for a friend, but I actually ended up getting a massage as well. Paid $90 for the couple massage and the person that gave me my massage was burping throughout the entire time as she was giving me my massage, never said excuse me and I'm suppose to be relaxing. My friend was walking me through his massage informing me of what was happening with his massage and I felt like I didn't get the type of massage that he was receiving. Afterwords we began to walk out the door and the lady that worked at the desk as well as the lady who gave me a massage stopped us and asked for a tip. We leave a tip and then the lady looked at us as if it wasn't enough. Never been treated this way and considering this was something I was gifting for a friend it turned out completely bad and I will never go back. I don't understand how they're even still in business contacting theirselves this way. read more

So I thought I would give this place a chance in spite of bad reviews. Well, I should've listened. I was disappointed with the service. Not only the masseuse didn't do what I asked as far as pressure was concerned, she ended the session 4mins early. She also demanded I give her tip so I told her I would have to come back after I find a bank to get cash out. When I asked her to break a 20, she assumed I will give her $5 tip by giving me a 10 and 2 fives. To make matters worse, she didn't speak English so I couldn't understand what she was saying. The front person who took my payment initially finally came to my rescue and I explained to her the situation. The masseuse excuse was that she was sweating already and did the best she can. I feel bad in a way but I expected an honest service and if you can't provide it get someone that could. I wouldn't come back here for sure. read more

Last time we came here it was excellent. Last night we went in for a couples massage. They hurt both of us even after asking them to lighten up. Then at the end as we were leaving they insisted for a tip. Very unprofessional to point blank say "you give me tip now" they didn't deserve a tip, as I said they hurt us to the point we have bruises on our backs and we are very sore. I've had wonderful massages there before but never hustled into tipping. I will not be coming back here. I'm the type of person who has no problem giving large tips when the person deserves it, never have I been told to tip. read more

I have seen a few bad feedbacks that made me think go or not to this place but I decided to give it a chance and my experience was really good with Lisa. I'm looking forward to comeback. read more

Uncomfortable experience. I had to wait 30 minutes for my scheduled appointment and the receptionist still made me pay before getting the massage, so I was forced to wait. The spa area is small. I was placed in the first room. When the staff member opened the door as I was getting dressed the people in the waiting area could see me getting dressed. No privacy between the waiting room and massage rooms. The walls are very thin, and the the staff members talk very loudly, making hard to relax. I was only given 3 types of massage options: soft, medium, & hard. I asked for medium and it was really rough. The massage was not relaxing at all. The prices are great, but the services are poor. read more

I went to this Spa because it's close to my home‍. The receptionist is also the massage therapist. The massage overall was ok. However, because the massage was $35 the therapist demanded a $10 tip. I'll probably never go back! read more

Walked in to get a chair massage and this isn't the first time they deny a service because they are "busy" very unprofessional and unapologetic. Will not be coming back read more

To be very honest, if I could give this place no stars I would. My husband and I decided to get massages, and to our disappointment the place that we normally go to was not accepting walk ins. We decided to try this place after eating dinner at Rockin' Crawfish, and boy do I wish we would've just went home instead. Although, he and I were able to get situated in a room fairly quickly, the experience itself was terrible. The woman, who we met in the front escorted us to a room that had 3 beds. I thought it was weird that there were two massage beds and a small one on the side. Why? She asked for the money upfront, and said that she would return with the change. The only weird thing about it, was that she wanted to return after we were undressed and under the covers so my poor husband had to hold onto the money in his hand the whole massage. It was an awkward experience, we didn't trust that our money was just left out on top of our clothes, for reasons mentioned later. The massage itself was painful. I didn't know if it was because maybe my back was really bad or if the masseuse just didn't know what she was doing. There was a moment in time where they left the room, and as I lifted my head to check on my husband, he lifted his too and confirmed that he wasn't having a fun experience himself. I found it weird that the masseuse would sit down on the bed with me and massage my arms while sitting down next to me. She completely ignored massaging my right arm while I was on my chest, and I'm not sure why. It's not a big deal because overall the massage was painful, but it was just strange. Even when she pulled on my fingers it hurt, like as she pulled she pinched hard at my tips. I heard the masseuse bang on my husband, only to find out afterwards that he hated it because he felt like she was trying to beat on him, especially on the head. They had no rhythm and were overall rough on our poor bodies. Not only that, when my masseuse was done massaging me, she lifted up my covers to where it exposed my body and walked out the door leaving it open for other people to walk by and see me! My husband had to close the door for me so that I could get up discreetly and get dressed! I couldn't believe it. And just like the other reviewers on yelp, while we were getting ready to leave his masseuse asked for a tip. She pretty much stopped us from leaving out the door and held her hand out for a tip. I was so appalled that she had the courage to ask for a tip for the poor service her and her colleague performed on us. It is extremely unprofessional and just made our experience even more horrible. It looks as if the problem has not been corrected since other yelp reviewers had this problem with this company prior to our visit. It's such a shame and a scam that they are able to call themselves masseuse and run a store that provides relaxation. Nonetheless, my husband still tipped them and I can assure you he and I will never step foot into their building ever again, and I would urge you to stay away from them as well. Customers are complaining about the same thing we've experienced, and they are doing nothing to better their business. He and I woke up the next day completely sore. Never ever again. read more

ill try to make this short and sweet if i could give 0 stars i defintely would!!! ill just list the things that went wrong because if i explain my whole experience itll be a book!! 1.) the receptionist didnt know how to work the debit card machine i used to seperate cards and was charged on BOTH!!! 2.) my masseuse (the receptionist) left out during my massage on 3 seperate occassions 3.) her and a co-worker were yelling back and forth through the wall DURING my massage 4.) the relaxing music wasnt on there was drilling and hammering going on the whole time i recieved my massage (nowhere near relaxing) 5.) after attempting to leave my masseuse pushed me down and refused to let me leave kept apologizing 6.) she totally exposed me when i was on my back by ripping the cover completely off me (thank god i had on under wear or i wouldve been totally nude) i was so umcomfortable 7.) after she ripper the cover off i refused to go any further i then got dressed and attempted to walk out when i reached the door she topped me demanding a tip when i explained to her AGAIN how i was unpleased she looked at me held her hand out and said "no everyone give tips" 8.) i politely declined because i didnt want to ruin the other peoples massages but she insisted on trying to arguing following me out to my car on the phone yelling and pointing at me as if i did something wrong. 9.) after leaving i realized both cards were charged for this crappy service when i went back i was then told i wasnt welcomed, i tried calling to get refunded and was told there was no manager. i will never in life step foot into this establishment (unless it is to be refunded for one of the two paymets) and i honestly wouldnt reccommend this place to my worse enemy!!! read more

I have been here 3 times before today's visit 9/16/18 I was never displeased til today. Took my mother for a massage, paid 90 for both of us, went to the room they placed us in first thing I noticed and wonder if they are under new management or new owner because the previous people that were there were not anymore. Anyway the sheets smelled like rancid cooking oil, my masseuse kept talking and I couldn't relax, all she did was put her whole weight on me and basically punch my back the whole time. I am very disappointed and wont come back here again, I also had a tip issue, I didnt feel she deserved a tip after she left the room 2 times so I gave her 7 dls and she looked at me like it was too little..oh well... read more

I had such a great massage here! I was delighted by the intense, therapeutic deep tissue massage I received at Pro Spa. The masseur was communicative and adjusted his technique to my preferences (easing up in certain areas that were sensitive) and he spent extra time in my most tight/tense regions- my neck and shoulders. The spa was extremely clean and inviting- a very pleasant and relaxing atmosphere overall. There was gentle, low lighting, and soft relaxing music playing. I also really appreciated being given warm water to drink after the massage. I will definitely be returning to Pro Spa for more massages. Not only was this a relaxing and pleasant experience, but the high calibre of massage made it a very effective way to relieve my physical and mental stress, and tackle my serious shoulder muscle tension. read more

I usually don't get massages because I get a little sensitive. But Lisa was careful and asked if everything was okay when starting a new area. This level of attention to ones preferences you get nowhere else. My body felt different (in a good way) after the massage, it eased some of my back pain. I would recommend this location if you want to really relax. read more

Very clean place, accommodating allowed me to do a same day appointment for a couple massage. Messages are okay and affordable.

Decent massage but it is extremely unprofessional when the masseur mentions tips prior to the massage even beginning. When you him a Cash tip in excess of 25 percent, he counts it right in front of you and says "no good." He was an older gentlemen whose name is "Johnson." read more

Great facial from Annie! We can always count on her for giving a great facial for both men & women. It's also easy to set up an appointment with her. Thank you Annie! read more

My husband I went to this place to get a couples massage. We were charged first which I thought was odd, but what surprised us the most was being asked for a tip before the massage even started. ( I don't know about you guys but I like giving a tip according to the service I receive, in this case I hadn't received anything yet) either way my husband said we'd give a tip. The receptionist didn't speak much English so I don't know if she didn't understand us but she didn't include the tip on out total. Fast forward to our massage. It was okay. We weren't asked how we wanted our massage they just went for it. Honestly it hurt! As we were leaving the 2nd women stopped us at the door and told us that next time we had to pay a tip. HAD! Which she repeated to us twice like we didn't hear her the first time. Can I recall we told the 1st women to include the tip in our total (even though that's not now how tips are usually given) , if she didn't do it that is not my problem. 1st. Payment should be asked for lastly. 2nd. You don't ask for a tip before the massage even starts. 3rd. You don't tell your client you HAVE to give a tip, that is unprofessional. 4th. Last time I checked tips were optional. read more

The fact that they DEMANDED a tip. And stood in the doorway so I won't leave was out of line. A tip is something someone gives willingly. Out of their heart. I was going to give the man a tip but he wanted MORE money. I looked at him and he kept saying "more! More!" And I was gonna walk out and he stood in the door way. Gave him $5 and he let me go. Never EVER will I come back. read more

do NOT come here, if i can give no stars it'll be NO STARS these ladies are horrible. we came for a foot massage they basically no English their way into us getting a full body combo. Ok whatever we'll get that. When it was time to leave the lady shut the door and demanded we give a tip, at their price she started off at 30 dollars like whoaaaa i just paid you almost 100 for an ok rub. Not to mention they made us pay before and not after. WEIRD i get massages all the time and this is the first time i had to pay before. Like i said don't come here. They have a really nice place that i go to in Vallejo FAMILY SPA 20 for hour foot massage which they break down to give you a back rub as wel. Go there instead. Also in fair field by the mall. read more

I went yesterday with a gift card my cousin had given me to this spot. First massage ever and I had no idea what to do. When I arrived they took the gift card and looked at it as if it was fake to start off with. Then she went to the back confirmed with someone and asked me to go into a room. I wasn't given any instructions so I honestly had no idea what to do. I called my cousin and she instructed me to get my clothes off and lay down. Lady walked in half way through that, talk about akward. And she told me to take off the remaining clothes and lay down. She then came back, never introduced herself and went right to it. My problem was it was not relaxing. She answered two phone calls while massaging me, one of them in which they were having a hard time understanding each other, left the room numerous times to check in with front desk, or go talk to other staff, and at one point she was just yelling through the door taking to other staff members in their language. Sweet lady, decent massage for my first time, but not peaceful nor relaxing at all. read more

I liked its very clean and the worked the areas I had problems with for a dew days. I cane here because i didnt have time to make an appointment and i left there relaxed and to do the thing i could read more

Nice place although I must say I have never had a massage before. For my first time I was delighted to be treated in such a professional manner. I definitely recommend! read more

We went here tonight on a whim because both of our backs have been in pain. We had Ana and Gavin. Let me just tell you they both were amazing! I personally had Gavin and I will be back to see him again. He did such a phenomenal job! Ana also did such a great job that my friend is insisting on coming back as well! Not to mention this place is by far the nicest and cleanest place we have ever visited. I highly recommend this place and will be recommending these guys to my friends! read more

TERRIBLE PLACE ! During my couples massage the lady doing my massage seemed to just be touching my skin up and down, not soothing at all. While we're trying to relax during our massage they talked Really loud i was not able to relax. After our very uncomfortable 1hr massage i tip the lady even though i 100% did not like it She has the audacity to ask me for more tip !!! Seriously ?!! I went to get a massage so that I can feel relaxed and I ended up leaving more frustrated! NEVER AGAIN ! read more

Bad service. They should be reported to BBB! Creepy guy did my massage I was uncomfortable, they asked for a tip after, I was sore for days after from him massaging too hard! He was in and out of the room frequently..leaving me exposed. Horrible place read more

i had a short trip in San Pablo on last weekend. And my freind recommend me to have a massage here with him. I got many times of massage before， but i have to say this experience is the most wonderful. the spa was so clean and peace，and staff were freindly，the therapist named Kelvin did the service for me，and i had never have such professionalw massage before. He is kind and exactly knew where was my dproblem on my back and neck，which was my long-term problem. i would come back if i visit my freind again. read more

Ask for Mimi. I have been here several times and I have only been displeased once. I shared my concerns with the owner and she welcomed my feedback, that is what is most important. I have not had a problem with the tip issue that others have high however I do realize that they are working hard and probably only getting minimum wage since the massage itself is so inexpensive. read more

The massage was kind of average, the cold room temperature makes it below average. I wanna give a zero star because something happened after the massage. While there was just me in the room, I found out there was a giant cockroach on the tissue on the corner table. It was so disgusting. Due to the dark inside and the insects could run fast or fly, and I cannot stay in that kind of environment and I was tired and sleepy, so I didn't take a picture or let them know. I am shocked there is nobody complaint about the cleanliness issues. It's disgusting! Now I have to take an extra shower before bed time! read more

This spa is clean, staff are professionals, and the price is a steal. For what you pay you definitely will be satisfied. Gavin was professional and had several techniques to meet each body parts needs. There were a number of female staff available if you don't feel comfortable with a man I prefer deep tissue massage, thus, I requested for a man. I would definitely refer Gavin at El Portal Professional Spa to my friends. read more

What a bargain! I drive a lot for work and hence often have shoulder or back stiffness. I needed a deep tissue massage. I decided to try this place due to the great price. Do not regret it. Jennifer was great! She did a wonderful job concentrating on my problem areas. She attacked it from different angles and got it all out. I definitely recommend this place. read more

I really wanted a massage around San Pablo and saw that this place had just had its grand opening, so I decided to give it a try. And I'm totally pleased. Everyone was super nice; the massage felt like it was way longer than an hour, and I felt very comfortable. And a one hour body and foot massage is only $35! I had Luna; she did such a great job. I'll definitely be coming back again next time I'm looking to get a massage. :-D read more

I took my man for a massage today for his birthday. I was so excited to give this treat for us. Well, I was shocked when we were asked to pay upfront, before the service. It took 3 employees to run my credit card! What's up with that? They didn't seem to know what they were doing. Anyway, to our massages. The 2 stars are for the massages being descent enough. The service, though, was terrible! They did not have the relaxing music playing until half-way through the massage. Until then, we had to put up with loud talking outside the room and the masseuses calling out talking to each other through the walls and the 2 masseuses with us talking to each other (more my man's masseuse talking than mine). There also was some hammering going on somewhere in the building. Not a relaxing atmosphere. On top of that, our masseuses kept going in and out of the room without first covering us up!!! Anyone who happened to pass by could have seen our naked bodies. They kept blaming their leaving the room on "the boss." I had to pull the covers up on me every time the door opened. The same happened with my man, except his masseuse left for longer periods than mine, so we estimate he was cheated out of about 15 minutes of massage time out of the 60 minutes I paid for. The funny thing is, after the massage, I asked where "the boss" was (I wanted to talk to her), but they said the boss wasn't there. Huh? No wonder they make you pay up front. After crummy service like that, you wouldn't want to pay! The good news for us is that they didn't demand a tip like other reviewers here said happened to them. They didn't look happy that we didn't tip though. We would have tipped, but the service was too terrible! We won't be going back. read more

first time since change of ownership,the room smelled,the therapist smelled,it was like getting a massage from a homeless person