Contacted this company to have 2 doors (3 locks total) re-keyed - meaning adjusting the locks to…read morehave 1 key work all three locks instead of 3 separate keys. I called them around noon on Feb 5, 2026. He responded and stated he could do the job for $225.00 and would arrive in 20 mins. One hour later, I sent a text to make sure he received my previous text. He confirmed and again, said I will arrive in 20 minutes. He arrived at 2:07 pm. I showed him the two doors with the locks and went about my daily activities. About 30 minutes into his visit, I hear drilling on my front door. When I went to see what he was doing, he had REMOVED both the deadbolt and the doorknob and was DRILLING into my door. At that point, he had drilled a larger hole in my front door and stated that his "foot slipped" in the sawdust and his drill bit dropped carving a significant gap that he said he could cover with a digital locking mechanism. . . At this point, he called someone to come help him with this disaster of a mistake to my front door. This man assisted him with installing a digital lock that was SUPPOSED TO BE BLUETOOTH but was not. He told me that since the major gash in my door was his mistake that he would not charge me for the digital lock since it will cover the gash made in the door. So now I have a much larger button code door lock (see pictures) that still did not cover the mistake in the door. THEN he charges me $280.00 instead of the $225 he initially quoted. The new lock requires batteries - which he did not have, so I had to make a trip to Lowe's for that... just a major cluster. DO NOT USE THIS COMPANY. Keep in mind, all I wanted was the current door locks re-keyed... now I have to buy new double doors from my front entry.

I called for an easy lock repair. They told me they would be there for 11:30Am. All day they pushed…read moreback and finally showed up at 4:30. Guy said we needed to replace the lock. We said OK. He started drilling out the whole and made it too big. He tried to put his new locket in and it didn't fit (it wasn't even the right kind of lockset - he after the fact told us that he didn't have the correct one). He then sloppily put together the old lock and said that was all he could do and charged us $110. Left us totally hanging and now won't answer or return calls. Had to pay a "real" locksmith $150 to fix the problems this guy created. Run away from this service. Horrible experience.

Acme lock came out to our house to fix a lock in the bottom of our door on June 3. They needed to…read moreorder a special part so the service representative said he would order it and come back to fix it. I called them probably over 10 times and first said the person that ordered the part was out of the office, then they said the order was delayed, then they said the tornado delayed the order, and on and on. I called everyday for a week. Now it is July and I have not heard anything. Finally I gave up with this company.

Set an appointment two weeks in advance no one showed! Called and called and called and got the…read moreafter hours number even though they're supposed to be open at 8 o'clock I called until 915. No one answered. They were supposed to be at my house at 8 o'clock. Totally frustrating. Came from out of town locked out of the house. Terrible service! Don't use this company not reliable.

Rolland Safe and the Lock are the best. I thought the lady with the glasses ignored me when I said…read moregood morning to her as I entered the store. I quickly realized that she did not hear me because I was more than six feet away from her. She demonstrated courtesy and professionalism throughout my time there. My uncle and I were seeking a copy of a desk key and at first she discovered that she had no blanks. She mentioned that another company may have it, but I stated to her that we were referred to Rolland. She took the extraordinary step and called the manufacturer of the key. She then was able to arrange it where the manufacturer would send my uncle two (2) copies of his desk key to his home for absolutely FREE. It doesn't get any better than that.

The thieves at Premium Parking illegally booted my car at one of their lots in the French Quarter…read more I simply changed my tire and put the tire with the boot in the trunk. The next day I took the rim with the boot still attached to Rolland Safe. My family has been using Rolland Safe to service our safes for many years and they have always done a tremendous job. If you need to purchase a safe or have a safe serviced in the New Orleans area, this is your first stop. However, I digress. I took my rim with the boot from the Premium Parking lot to Rolland. They removed that boot from my rim in under three minutes and only charged me $6. *Note to EVERYONE. A private lot immobilizing (booting) your private property is illegal. Yes, they can have your car towed off of their property if you are parked illegally or have not paid for parking but they CANNOT immobilize your vehicle. Simply remove the wheel and put it in your trunk, replace with your spare and bring the wheel to Rolland Safe to be removed for $6. If you have a drill you can remove it yourself for free however I like supporting the local economy.

He was fast, courteous, priced reasonably, and dog friendly. I would definitely recommend him.read more

Used a few years ago and was satisfied with service plus paid their one reasonable bill…read moreimmediately...less than $100.... by using my credit card. All okay at that point. Then, this March, I noticed they had charged my card for services to someone else....NOT ME....for three amounts totaling about $1,000. Called three or four times and was told they would handle each time. They did not! So, I had to have card company involved. Headaches. Seemed all was handled...,NO. JUST NOTICED THERE WERE THREE MORE CHARGES THIS WAY BY THEM IN FEBRUARY, knowing they had not handled reversing the first three, I called the card company. More headaches! This is the worst experience! How can I get them to credit me back PLUS STOP CHARGING ME RANDOMLY FOR DOING NO SERVICES?

I would like to express my sincere appreciation for Access Lock and Security, and especially Ms…read more Angie, for providing outstanding customer service. We had been to several other places trying to get a copy made of our shed key, but no one was able to help us. Ms. Angie went above and beyond to find a solution. She took the time to search for matching key blanks and patiently tried several options until she finally found one that worked perfectly. Her determination, knowledge, and willingness to help made all the difference. In addition, Access Lock and Security also made copies of our car keys quickly and professionally. From start to finish, the service we received was friendly, efficient, and exceptional. It's rare to find someone who is so dedicated to helping customers. Ms. Angie's commitment to finding a solution rather than simply saying it couldn't be done truly stood out. I highly recommend Access Lock and Security to anyone needing locksmith services. Thank you, Ms. Angie, for your outstanding service and for going the extra mile to help us! Yoko Vargas

Very fast response time, friendly technician, very reasonable pricing. I got locked out of my…read moreplace, they had a tech here in 30 minutes. I already had a replacement lock unit in hand. He got the old one out, made a few adjustments to the door, and got everything installed and setup with no issues. Very friendly and professional, he cleaned up when finished. Miss Lori at the office was super helpful and friendly also. Would recommend 100%

I was very satisfied with the service provided by this company. My lock broke the day after…read morereturning home from Hurricane Ida and Mr. Robin responded and arrived quickly and fixed my lock. I would happily use his services again (although I hope to not NEED him regularly).

Rob at open door locksmiths is fantastic. He changed out four doors in our home. With impeccable…read moretiming and awesome service. One of the four doors wasn't working correctly. Not to worry! Rob came right back out and redid the lock and made sure it worked correctly. I would hire Rob again without a problem

Best locksmith ever - I've worked with Brian and the Uptown Locksmith team over the last 3 years on…read morea number of projects. Interior and exterior locks, replacing broken locks and installing new locks and his service and professionalism are 5-Star! I called him yesterday and he was at the house an hour later diagnosing the problem and fixing two door handles at my house. Very fair pricing and the service is out of this world. Great value and my highest recommendation!

We were buying a house and I requested a quote through Yelp and he was first to respond and had a…read morevery reasonable price to rekey 3 locks. He set an appointment and showed up within 15 minutes of the appointment time and made quick work of the locks. I would definitely use them again for a locksmith needs.

Bought a new home and they came right out to re-key existing locks. Reasonable price and fast…read moreservice! Would recommend to anyone needing prompt reliable service.

After visiting 2 other lock smiths Advance Lock was able to make a copy of my security gate key.read more

I had to get a replacement key for my Toyota and also replace a battery in my key fob. Service was…read morevery quick and friendly! I would definitely recommend for all your key needs!

They have been in business many years in our expertise at their business. Very knowledgeable and…read morehelpful.