Beware. I bought a new construction home, only to find it crawling with pests--thanks to open doors…read moreand windows during the build. I called Gray's Pest Control, expecting them to handle the problem before my furniture arrived. Their promise? Remove all spider webs inside and out, making my empty house a breeze to treat. But on move-in day, I arrived to find webs intact and pests still lurking. When I complained, they sent the same technician back, who warned he'd ruin my paint if he actually did the job. I refused. Almost two weeks after the spray, I'm still battling spiders, earwigs, and other pest--without a single dead insect to show for it. At this point, I'm starting to believe nothing was done. Learned lesson, never let anyone do a job without you being present. After being threatened with collections, I've shared my experience amongst many people and urging others to steer clear of this company. Better alternatives exist, like Pestie, with positive reviews and lower costs. Proceed at your own risk

We are so happy with Gray Pest Control!! We needed a very large yellow jacket hive removed from our…read moreproperty. We got quoted a price and even though the job was bigger then everyone first thought, we didn't get charged extra. The job was done quickly and we were told throughout how the removal was going. We can't say enough good things about Gray Pest Control!! Highly recommend.

We had an armadillo problem, digging holes under our neighbor's fences, getting into a back and…read morefront yard digging holes in both and up against our house. Our dog has even chased it a few times late at night. It was our tree and hedge guy that found a burrow underneath our A/C unit. Of all the places why ours??? I did a little research and found CritterPro. They have good reviews so I sent them a message on their website and they called me within 15 minutes. I spoke to Edward and described the problem. He gave me a reasonable estimate and we set up a time for him to come up and set a trap. On the day, he called me about and hour early asking if he could swing by and I agreed. Edward was really nice. I showed him all the holes and the a/c unit. He stated that the A/C unit doesn't appear to have been used recently and offered to fill it in. As for the holes in our fence, we could block it with rocks or pavers to prevent them from slipping in again. If the critter comes back he said to give him a call. Let's see if he comes back. Well, it did. I called back and Edward came back out with a trap. He explained to me how the trap worked and how to free any other animals that may get caught in it by accident. The very next day the armadillo was caught, I called them, they took it away and refilled the whole it made. Two days later, another hole was created. Ugh, another one! This time Austin came out and reset the trap. He was so polite and answered any questions I had and tested the trap at least 3 times to make sure it worked. It took few days and even had to had to flip the trap around as we heard some squeaking from the hole, then we finally got'em! They came back out to pick up the trap and the picked up the little guy. Unfortunately that wasn't the last one, so we had another trap set up and caught a third one! We thought that there might be a fourth one but all we've caught so far is a possum. It's been pretty quiet so far. Hopefully that's the last of them. Thanks CritterPro for everything!

Critter Pro saved us from a scam. We got roof rats, and a company tried to sell us services we did…read morenot need-- such as more insulation on the attic--to solve the problem. We called Critter Pro instead, and we immediately felt like they were trustworthy. Critter Pro closed all the wholes that gave wildlife access to our attic. A generous warranty is included with the service. In the last year, we have called them twice, and they did not charge us.

Worst company ever! If I could give them negative stars, I would. We paid them and signed an annual…read morecontract. "Robert" has been here twice. Tried to contact him , no answer. Called main office they assured me that Robert would be in touch. 4 weeks and I haven't heard from him. Tried to call him again today, message says he is out of the area and can't be reeached.

Discovered I had some sort of wildlife problem in my garage and immediately looked for someone on…read moreHomeAdvisor. Found Expel and these guys called me within about 30 minutes of my initial out-reach...on a SATURDAY! I spoke to a very nice man named Scott who said he could fit me in on Monday (I was freaking out about the possibility of mice in my garage!!). He arrived promptly at 5:30pm as promised and immediately started looking around. He was incredibly friendly and knowledgeable. Told me what I was doing wrong (who knew you didn't place the poison feeders inside?!) and areas of the garage that could be sealed up. He even offered to go up in my attic to make sure there weren't any creatures in the house. This involved going into a very small attic crawl space on a HOT Florida afternoon. He inspected the outside of my house and pointed out areas where there were potential problems. He told me he could fix the holes in my garage where animals could get in for about $200, but was very honest about how I could probably do it myself - he even told me the tool and supplies I'd need. There was no charge for the initial visit and I truly appreciated his honesty and instructions. If I ever have another wildlife issue these are the first people I will call! No hard sell or pressure from him at all. Thank you Scott and Expel!

You get what you pay for. Two inspectors (one does the outside and the other does the inside…read moreinspection). Thorough and knowledgeable! In fact after our inspection I needed to call a few companies regarding some possible repairs and the experts said the same thing that Inside & Out Inspectors said in their report! (I did not share the report with them) Fast! We got our report the next morning (that's not even a 24 hr turn around!) If you are looking into buying a home and want to go into this major purchase with your eyes wide open, I highly recommend these inspectors. You won't be sorry!

We had two inspections done for two different houses using this company. The first, I apologize for…read morethe lack of professional behavior of the seller. I unknowingly subject the inspection team to someone who refused to get dressed! The seller was in his underwear and flat out refused to get dressed. The seller wasn't even supposed to be in the house, he lived in a different state and drove in the night before the inspection. Even the sellers realtor was mortified! The inspection went on, we refused to reschedule- after all that- the seller disclosed more information about the house that left us no choice other than to back out of the contract. Funny enough, the same team ended up doing the inspection for the house we bought. My father-in-law met them at the house to review everything with them and they joked about the crazy Texan from the first house. The house we ended up buying had a bunch of minor problems that we are slowly addressing. The report they provided is my hit list to fix around the house. Per my report, electrical seemed to be the most pressing issue and we had an electrician give us a quote even before we owned the house. The detail that goes into a home inspection is incredible. Some things are easy fixes and others may require professionals to fix. I appreciate the thoroughness of the inspection. Dad appreciated the levity and joking about the previous situation. The report comes with pictures of any issues they noted, as well as an easy to follow summary with red triangle alerts for the most pressing items that need a professional to handle, a blue tool icon for things that a handyman could fix for us and a minus icon for projects that we could do ourselves and/or get a handyman for. As with any inspection- no one catches everything. We discovered a leak in the roof near the chimney after buying the house. All in all, I was pleased with the inspection and report.

We have been using Bug Pro for years. Bug Pro is the best! Thanks Jason the excellent service! I…read morerecommend Bug Pro to everyone!

I was a customer for a lot of years and recommended this company to so many people. It came time…read morefor my annual termite inspection and due to an injury and a round of covid, I was unable to have anyone come in my home. This resulted in being past due for my inspection. So what they did, without my permission, was go into my front and back yard and remove the termite treatment disk things they had installed. This left really deep holes which are especially dangerous in my back yard because I have senior dogs. If one of them steps in one of the holes, it will cause an injury. I am absolutely shocked that they would do such a thing, especially after being a customer for over 15 years. I sent an email to them with photos but got no response.

Save yourself the disappointment. Techs don't show up, don't call, and when you call them, they…read morepush it off until the "next" visit. We had more ants, wasp nests, and more weeds after one year than when we hired them. No shows and ineffective, incomplete treatments are typical. They also sneak in unapproved charges while refusing to treat your lawn. Don't bother. You'll thank me later.

DO NOT USE THIS COMPANY Had an issue with a tech coming to…read moremy house and called and filed a complaint on him and they sent hem back to my home multiple times after calling and asking them to stop because he was creepy and stalking my house. Beware who you let into your house from this company, management will just hang up on you when you have an issue or cancel your services when you try to protect yourself.

My house backs up to a culvert right off of the water near Fort Caroline so we've had our share of…read morewildlife experiences. We've had at least 3 different animals in our house at some point over the past 4 years. Until last Sunday, we'd tried to use our existing pest service or handled things ourselves. Last Sunday was different. Not because the critter that invaded our house was scary - heck, he was adorable (a baby squirrel) - but because we now have a 2 year old and I needed to know that nothing she could get to was touched by even the most adorable rodent I've ever seen. My wife called Wildlife Warden and they came right away. They set traps and hung out with us for about an hour trying to coax the little feller out of hiding. Thanks to their expertise, we were able to safely relocate the little guy with minimal drama and no worries about our little girl eating anything left behind. I was so impressed by Randy's work: the patience, kindness (we called for a BABY squirrel on a Sunday night), and professionalism. The next time we need help with anything he can help with, we're calling them. If you need critter control in the Jacksonville area, this is the one number you need. My only regret is not getting a pic of the little squirrel. I mean so cute!

Jason removed the rotting carcass of a raccoon which had become trapped in a wall of our home. He…read moreis professional and highly skilled. What a fantastic service Wildlife Warden offers.

I just purchased a home and they were so accommodating and helpful with the process of setting my…read morehome up to keep the unwanted guests out of the house. They have great appointment availability and the process itself was easy - they do the inside and outside, nothing needed from my end. Very nice customer service, every person I spoke to or met were really nice. They offer discounts for purchasing packages where they come back every quarter for up keep. Another reason I wanted to make sure I share that this company truly follow through on their commitments. After about 2 weeks, I found a crack in the pantry that some ants were using as an entrance. I contacted them on the Tuesday afternoon I found the ants and they were at my house the very next day to take car of it. I'm so glad to have found this company and feel comfortable that my pest control needs are in their hands.

Was along time customer and dealt with the changes in the billing practices. After 3 calls to…read morecorrect a cancellation on the wrong property, I gave up! Asked to speak to a manager and never got a promised call back.